I needed to try a larger size in a top I had bought. Incredibly helpful in the store. While I was there I found the perfect dress to wear at my first races at Newmarket. The dress was beautiful but... Ver más
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Consulta las opiniones de los clientes
The company is customer focused. Nothing is too much trouble in Norwich branch. They listen to your shape concerns etc. help you shop and give you honest feedback on sizes and styles. Will always shop... Ver más
La empresa ha respondido
I just love Fatface. The shop assistants are so friendly and kind in there. Excellent customer service. Thank you
La empresa ha respondido
Whilst the product is good and the shop staff very helpful I do feel let down by the on-line system. I arranged store delivery well in advance but kept getting delay notices. I was in Norwich for an a... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, Reino Unido
- 01603 622074
4,8
Excelente
242 opiniones
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Efficient and helpful staff member
Efficient and helpful staff member, it was no trouble for her to go upstairs to the stick room to look for my size.
22 de marzo de 2024
Opinión espontánea
Respuesta de FatFace - NORWICH 2
Good afternoon, Penny.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Friendly Staff
Staff were friendly, approachable and very helpful
11 de marzo de 2024
Opinión espontánea
Respuesta de FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Helpful as usual
Helpful as usual, thanks and once again commiserations about the bloke who drones the same old song outside your shop day after day. Maybe he should get a job
16 de marzo de 2024
Opinión espontánea
Respuesta de FatFace - NORWICH 2
Good Morning
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Looks And Feels Good.
I specified collection from store which was quicker than I expected. The garment itself, a grey marl long sleeve Henley, looks good, fits well and seems to be of good quality. I’ve had problems in the past with this type of neckline due to the placket separating from the front. This looks way better, so I hope it will last. My only negative comment is that service at the till, on collection, was a bit curt and it wasn’t only me.
12 de febrero de 2024
Respuesta de FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you enjoyed using our Click and Collect service, and love your new item We will be sure to pass your feedback regarding service on for review.
Take care. -GM
You get what it says it is
11 de febrero de 2024
Respuesta de FatFace - NORWICH 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving your new order. I hope you continue to love our products as much as we do.
All the best, MM
Excellent friendly customer service!
27 de enero de 2024
Respuesta de FatFace - NORWICH 2
Good Afternoon Katherine,
Thank you for taking the time to leave us a review!
I am happy to hear you are pleased with the service you were provided with! We love to hear such positive feedback from our customers!
We look forward to welcoming you back soon!
Kind Regards, JW
Great dungarees
Love their clothes , their style, their ethics and their service. Great pair of dungarees which fit exactly as expected. The only disappointment was that collect from store wasn't available. Would rather have not had to pay shipping or them have to ship. Delivery to the store makes so much more sense.
16 de enero de 2024
Respuesta de FatFace - NORWICH 2
Good Afternoon Lynn,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and that you are loving the quality of our clothing!
In regards to our click and collect service this will be up and running shortly, we have temporarily put this on hold due to the busy festive and sale period.
We look forward to welcoming you back soon.
Kind Regards, JW
my favourite shop
17 de enero de 2024
Respuesta de FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Really helpful staff
10 de enero de 2024
Respuesta de FatFace - NORWICH 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Would definitely buy again
Would definitely buy again, delivery fast and kept me updated. Exchange of sizes in the shop was easy. Quality of product was good. Price was better in the sale though!
1 de enero de 2024
Respuesta de FatFace - NORWICH 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The ordering process was easy and…
The ordering process was easy and delivery was good
30 de diciembre de 2023
Respuesta de FatFace - NORWICH 2
Hello Malcom
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Absolutely fantastic service
Absolutely fantastic service from Louisa, really helpful. She gave great advice and practical assistance when I needed it.
12 de enero de 2024
Opinión espontánea
Respuesta de FatFace - NORWICH 2
Hello Shaun
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Norwich store - this is great to hear.
Take care, RL
Fast delivery and jacket perfectly…
Fast delivery and jacket perfectly described
22 de diciembre de 2023
Respuesta de FatFace - NORWICH 2
Good afternoon, Nigel.
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Regards. JB
So easy to pay online
So easy to pay online received text when I could collect in store very professional and friendly staff in the Norwich store
12 de diciembre de 2023
Respuesta de FatFace - NORWICH 2
Hello Mary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Izzy was friendly and helpful at the…
Izzy was friendly and helpful at the end of a long day!
13 de diciembre de 2023
Opinión espontánea
Respuesta de FatFace - NORWICH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ordered online Collected from store
Ordered online Collected from store
Helpful assistant very pleasant
Pleased with goods ordered Efficient and helpful as per usual Thoroughly recommend Fatface
6 de diciembre de 2023
Respuesta de FatFace - NORWICH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
A very good and enjoyable shopping…
A very good and enjoyable shopping experience, with friendly staff , love fatface clothing
7 de diciembre de 2023
Respuesta de FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very quick and accurate delivery
5 de diciembre de 2023
Respuesta de FatFace - NORWICH 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Lovely member of staff
I was looked after by Izzy today who made my Fatface experience a pleasure. She was helpful every step of the way and I will certainly go back into the Norwich store again!
12 de diciembre de 2023
Opinión espontánea
Respuesta de FatFace - NORWICH 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Customer service
Ordered a jumper for my daughter online delivered to store but too small returned to store great service by the staff there initially trying to find an alternative size and then arranging the return as they didn't have one with the new replacement arriving 3 days later .Excellent
27 de noviembre de 2023
Respuesta de FatFace - NORWICH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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