I needed to try a larger size in a top I had bought. Incredibly helpful in the store. While I was there I found the perfect dress to wear at my first races at Newmarket. The dress was beautiful but... Ver más
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Consulta las opiniones de los clientes
The company is customer focused. Nothing is too much trouble in Norwich branch. They listen to your shape concerns etc. help you shop and give you honest feedback on sizes and styles. Will always shop... Ver más
La empresa ha respondido
I just love Fatface. The shop assistants are so friendly and kind in there. Excellent customer service. Thank you
La empresa ha respondido
Whilst the product is good and the shop staff very helpful I do feel let down by the on-line system. I arranged store delivery well in advance but kept getting delay notices. I was in Norwich for an a... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, Reino Unido
- 01603 622074
4,8
Excelente
242 opiniones
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Ease of ordering and collection
6 de diciembre de 2023
Respuesta de FatFace - NORWICH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Prompt delivery and when something…
Prompt delivery and when something didn't fit, easy to return. I always trust fat face and the staff are always smiling and helpful.
24 de noviembre de 2023
Respuesta de FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Respuesta de FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service
Easy, fast service. Kept well informed. Can’t comment on products as they are for Christmas gifts but look good quality.
21 de noviembre de 2023
Respuesta de FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
As usual prompt delivery
As usual prompt delivery, this time to store. I had to order a regular length of the very popular cord dress, Fran. I can see why it keeps selling out so quick. Very relaxed and comfy fit, love the frilly long sleeves. On this occasion I did have to return only because I felt for me the longer length would suit me better. Sadly I had to source this from else where as it remained completely sold out and I wanted to wear it :). The staff in Norwich are friendly and helpful and returning was easy. Thank you once again FatF :)
22 de noviembre de 2023
Respuesta de FatFace - NORWICH 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Friendly helpful staff
I ordered a cardigan via Click and Collect and tried it on when I went to pick it up at the store in Norwich. It was very nice but unfortunately it wasn't quite what I was looking for so I was able to return it there and then. The staff were lovely and very friendly and it was really easy to return the item. I love shopping at FatFace!
14 de noviembre de 2023
Respuesta de FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Respuesta de FatFace - NORWICH 2
Hi Justin, thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new items. Take care – CD
Respuesta de FatFace - NORWICH 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Rude, disinterested staff member.
I ordered online because on 26th October I queued behind another customer in Norwich Fatface store for over 5 minutes. The sole person serving was taking ages with a customer. Eventually, the lady in front of me called out to the assistant at the counter, "Can't someone else come and serve?" I am quite deaf, so did not hear the response from the assistant. However, I understood enough to understand that she very rudely defended why another assistant would not be called to the till. Her face showed sheer anger and irritation while she continued to serve on her own. The lady before me exclaimed, "Ridiculous!!" I replaced the dress and walked out. I would rather pay a delivery charge than ever spend money in your Norwich store with such a rude and dismissive attitude to their customers. The service for online was very good.
26 de octubre de 2023
Respuesta de FatFace - NORWICH 2
Hello Patricia
Thank you for your review.
I am so sorry to hear of your recent experience in our Norwich store. We train all of our crew members to provide the best customer service they are able to our customers, so this is very sad to hear that this is not the service you have received. I have also flagged this with the Store Manager and Area Manager to look into further internally and take the appropriate action to ensure that this does not happen again.
I hope you have a lovely weekend.
EP
Ordered online
Ordered online, collection at the store came very quickly tried on in store staff very helpful and the dress fitted absolutely perfectly and suited me.
1 de noviembre de 2023
Respuesta de FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fast service
30 de octubre de 2023
Respuesta de FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Exceptional service and with a smile.
Easy to order on line and in store for collection well before the date stated. Great service. Collected from very pleasant staff at the Norwich store.
23 de octubre de 2023
Respuesta de FatFace - NORWICH 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy peasy
It is easy to select from a wide range of products. Easy to order and pay with a quick delivery time. What you expect in this age
23 de octubre de 2023
Respuesta de FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Quality item and service
Excellent service- lovely cardigan and easy order and returns.
26 de septiembre de 2023
Respuesta de FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Item delivered quickly and is great…
Item delivered quickly and is great quality. I love Fatface clothes and have always received great customer service should I have any issues, highly recommended!
26 de septiembre de 2023
Respuesta de FatFace - NORWICH 2
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Excellent service.
I had great help and assistance from Sandi. As a larger built individual, we ordered xxxxl on line and when it arrived, the prices had been reduced. Fitting was perfect and I was able to get a refund from the reduced price.
21 de septiembre de 2023
Respuesta de FatFace - NORWICH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a great day! SK
Lovely well made and well fitting top
20 de septiembre de 2023
Respuesta de FatFace - NORWICH 2
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, - SK
Good experience
There was good communication regarding my cilck and collect parcel right up to the point of collection .Staff were helpful on store too
10 de septiembre de 2023
Respuesta de FatFace - NORWICH 2
Hi Rosalind
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice helpful staff and good quality…
Nice helpful staff and good quality clothing
27 de agosto de 2023
Respuesta de FatFace - NORWICH 2
Hello Keith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always a pleasure
Always a pleasure to both shop online and in store! This time I got the best of both worlds. I bought online and collected in store. Good purchase, bright colour, good quality fabric, well made and a perfect fit! Oh and a reasonable price. Always a five star experience, well done fat face online and what excellent helpful friendly staff in your Norwich store!
15 de agosto de 2023
Respuesta de FatFace - NORWICH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
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