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FatFace - READING 2 Opiniones 138

TrustScore: 4.5 sobre 5

4,6

123 Broad Street, The Oracle, RG1 2BD Reading, Berkshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Many problems following a purchase at the Reading store. There was supposed to be email to confirming purchase and delivery, it never arrived. Phoned the store, they couldn't help said phone customer... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very good assistant in the shop bless him for past 2 days Monday 21st and 22nd august he manage the shop own his own but really good customer service , his name Ashley store 70204 Reading, I bought Ja... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff were very friendly and helpful, and although you didn’t have the trousers I wanted in my size they found some other trousers that were even better that I hadn’t noticed. In other shops th... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de accesorios de moda
  3. Tienda de ropa para hombres
  4. Tienda de ropa para mujeres

Escrito por la empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Información de contacto

  • 123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, Reino Unido

  • 01189 568787

4,6

Excelente

TrustScore: 4.5 sobre 5

138 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Good service

Good service, nice clothes

12 de mayo de 2025
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Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Fast delivery

Fast delivery, each to order.

16 de mayo de 2025
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Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 3 estrellas sobre 5

Nice outfit. good quality but Delivery time is so bad

Delivery time is so bad. every time I ordered delivery was so poor even will deliver in store. It took nearly 2 weeks to deliver in store.
Product is so good. Happy with my purchase

2 de mayo de 2025
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Respuesta de FatFace - READING 2

Hello Pranati,
Thank you for taking the time to leave your review. We're really sorry to hear that your order took so long to arrive, we understand that this is disappointing and we will work hard to ensure that delays are minimised moving forwards.
Take care, LE

Valorada con 5 estrellas sobre 5

Fast click & collect experience

Fast click & collect delivery of items that weren’t in stock in the store in my size when I looked.

31 de marzo de 2025
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Respuesta de FatFace - READING 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE

Valorada con 5 estrellas sobre 5

Both Judi and Jess were extremely…

Both Judi and Jess were extremely helpful and attentive. They both helped select a beautiful dress and had some great suggestions for me. Both customers and management alike should know that they are two excellent employees.

26 de marzo de 2025
Opinión espontánea
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Excellent products & support staff.

Excellent products & support staff.
Somewhere I will continue to shop on a regular basis.

30 de enero de 2025
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Nice & helpful assistants

No problem picking up package. Always a pleasure to shop in Fat Face. Assistants are all helpful & friendly.

6 de diciembre de 2024
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

I ordered a present that was quick &…

I ordered a present that was quick & easy delivered.

30 de noviembre de 2024
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Great quality of products and customer service

I bought four items online and it arrived the day after my purchase, so amazing. I had to return a couple of things as I wasn't convinced with the size, and the refund came through quickly as well. I'd recommend the brand.

17 de noviembre de 2024
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Respuesta de FatFace - READING 2

Hello Ivana
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 1 estrellas sobre 5

Absolutely rude

Was in the reading store this past week and was having a lovely time with one of the ladies that worked there who was helping me when, I can only assume she was staff, shouted across the room at the lady who was helping me saying ‘what are you doing? I need you now.’ The lady with me was absolutely mortified and I just felt disgusted with the lady who had shouted.

13 de noviembre de 2024
Opinión espontánea
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Respuesta de FatFace - READING 2

Hello there, thank you for taking the time to leave your review and for bringing this to our attention.

Please be assured that this will be taken away, and investigated internally.

Take care, LE

Valorada con 5 estrellas sobre 5

I ordered a dress to be delivered to my…

I ordered a dress to be delivered to my home it arrived within a couple of days, unfortunately it was too big so I took it back to my local store and had a refund no problem

31 de agosto de 2024
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff. Was looking for a particular dress but had sale stock in the main only. Advised me that had some of the new season stock upstairs and the dress I was looking for was one of them so they went and got one for me to try on. They explained that they only have regular length but that I could order a short online. I tried it on and fitted well apart from being far too long so I followed their advice and went home and ordered a short online. It was delivered promptly and I was able to wear it to the occasion I wanted it for.

21 de agosto de 2024
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Respuesta de FatFace - READING 2

Hi there, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Reading store - this is great to hear. Take care, LE

Valorada con 4 estrellas sobre 5

Order arrives on time and good

10 de agosto de 2024
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Respuesta de FatFace - READING 2

Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Ordered a bag online & picked up in…

Ordered a bag online & picked up in store. Nice & easy to do & pleased with the quality of the bag

14 de agosto de 2024
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Respuesta de FatFace - READING 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Valorada con 5 estrellas sobre 5

My colouful top.

The item arrived in store in good time and the store had it ready for me when I called in. Good value and quality.

10 de agosto de 2024
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.

Take care. -GM

Valorada con 5 estrellas sobre 5

Always a great experience x

28 de junio de 2024
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Respuesta de FatFace - READING 2

Hello Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Very helpful and friendly staff.

24 de junio de 2024
Opinión espontánea
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hello Rosa,

Thank you for sharing your recent experience in our Reading store with us.

Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!

Have a great day!

Take care, ED

Valorada con 5 estrellas sobre 5

Quick, easy, friendly staff

Great help in store. Arrange formorder of item notnin stock.
Items was delivered quickly and returns process was easy for one that didn't fit.

13 de junio de 2024
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear you have enjoyed using our Click and Collect service. We hope you love your order!

Take care. -GM

Valorada con 5 estrellas sobre 5

Very quick and easy

Very quick and easy. I ordered on line and received notification quite quickly to inform me that my item of clothing had arrived.

27 de mayo de 2024
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear you have enjoyed using our service, and we hope you love your order!

Take care. -GM

Valorada con 5 estrellas sobre 5

Always a good and easy experience…

Always a good and easy experience shopping in store at fat face. Kind, helpful staff - particularly at the Reading branch.

7 de mayo de 2024
Logotipo de FatFace - READING 2

Respuesta de FatFace - READING 2

Hi there,

Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a good experience at our Reading Branch. We hope you love your purchase and look forward to welcoming you back soon.

Take care. -SW

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