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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Zac and Shane worked hard for 2 days installing 10 windows and a front door. Kept me informed each step of the installation. Extremely polite and left my house clean & tidy. The product looks great. E... Ver más

Valorada con 5 estrellas sobre 5

New bifold doors in kitchen make such an amazing difference - really good bring extend the room into the garden. New composite door and frame to garage fitted and such an amazing job. Also had some re... Ver más

Valorada con 5 estrellas sobre 5

Very happy with the bifold door results… Great fitting crew today! (Delivery by John was neat and tidy too!) Tom and Shane were polite, tidy and checked in with us about several details about the re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Second time using Fenster, Once again,excellent service. Very courteous, took off shoes on arrival both times, for quotation and fitting of replacement glazing to 3 older windows that had failed. Fit... Ver más

Información sobre la empresa

  1. Servicio de instalación de ventanas
  2. Instalador de doble acristalamiento
  3. Vidriero

Escrito por la empresa

Welcome to Fenster Glazing! We are a leading provider of high-quality glazing solutions for residential and commercial properties. With years of industry experience and a commitment to exceptional craftsmanship, we take pride in delivering superior window and door solutions that enhance the beauty, efficiency, and security of your space. At Fenster Glazing, we understand that windows and doors play a crucial role in defining the aesthetic appeal and functionality of any building. That's why we offer a wide range of glazing options tailored to suit your unique needs. Whether you're looking for energy-efficient windows, stunning doors, or bespoke glazing solutions, our team of skilled professionals is dedicated to bringing your vision to life. Our products are carefully crafted using premium materials to ensure durability and long-lasting performance. We collaborate with trusted suppliers and employ advanced manufacturing techniques to deliver glazing solutions that meet the highest industry standards. From traditional to contemporary designs, we offer an extensive selection of styles, finishes, and glazing options to complement any architectural style or design preference. At Fenster Glazing, customer satisfaction is at the heart of everything we do. We believe in providing personalised service and attention to detail, ensuring that your project is seamlessly executed from start to finish. Our knowledgeable team is here to guide you through the entire process, offering expert advice, precise measurements, and professional installation to guarantee a flawless result. We take pride in our reputation for excellence, and our commitment to quality is reflected in the positive feedback we receive from our valued customers. We invite you to read our customer reviews on Trustpilot to hear firsthand experiences of those who have entrusted us with their glazing needs. Experience the Fenster Glazing difference and unlock the full potential of your property with our exceptional windows and doors. Contact us today to schedule a consultation and let us help you transform your space into something extraordinary.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

231 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(231)

34 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Excellent service!
Communication from start to finish was spot on.
We explained what we wanted and it was designed for us exactly as requested.
Sales team, very professional and polite, as was Callum who came out to fit our door.
Well done and thank you.
D.Lawlor

14 de junio de 2023
Opinión espontánea
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Respuesta de Fenster Glazing

Thank you for the great feedback!

Valorada con 5 estrellas sobre 5

Ben and Shane is very profesional team

Ben and Shane is very profesional team! Job done very quick. Thank you boys!

16 de junio de 2023
Opinión espontánea
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Respuesta de Fenster Glazing

Hi Ela, thanks very much for taking the time to share your experience. I'll be sure to pass on your comments on to Ben and Shane!

Valorada con 5 estrellas sobre 5

Brillant job as normal

Brillant job as normal, Can't recommend Fenster Glazing enough, Dave who came to measure up and Ben who came and fitted new window where lovely, courtesy, friendly and professional

9 de junio de 2023
Opinión espontánea
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Respuesta de Fenster Glazing

Thanks for the kind words Jackie. It's always great coming out to do new work for an existing customer!

Valorada con 5 estrellas sobre 5

Amazing service!

Amazing service!
Communication was easy from the beginning and both the professional who came to take measures and the one who finally replaced the windows were extremely friendly, quick, and helpful.
I can't recommend enough!

25 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from Fenster…

I expected great service from Fenster Glazing based on the Trustpilot reviews and that is exactly what I received.

Very satisfied customer, the whole process from measuring to fitting of my replacement door was made as easy as it could be for me!

Well done to all in the Fenster team.
You deserve your 5 star review.

15 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company

Great company, extremely helpful and polite! Would recommend to anyone. Nick and Adam go out of their way to provide a top service.

18 de mayo de 2023
Opinión espontánea
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Respuesta de Fenster Glazing

Thank you Nadia, glad we could help and that you're pleased with everything!

Valorada con 1 estrellas sobre 5

Not a great experience

Ordered a replacement front door on 6th April after a visit from sales person Nick, and fitting date confirmed for 2nd May.
On fitting date the fitter turns up with a door that is obviously wrong, spoke to Nick with the fitter and was offered to fit the wrong door with a second visit to follow to replace the segments of the door to the correct ones, which I refused as it was a waste of my time and the fitter's time - I would rather they do a proper job once than half a job twice.
Despite reaching out to Nick, no compensation has been given so far for having my time wasted, having to take leave from work on the fitting date for nothing and having to reschedule a painter who had been booked for the hallway assuming the door fitting would be complete, and he has ignored my last email on the 6th May.
With fitting date attempt #2 planned for tomorrow, I've just been told that this has also been cancelled because the re-made door has failed their supplier quality check.
Having already handed over 50% deposit for the door and signed a terms of sale document that is difficult to get out of, and currently with no end in sight for my order, all I can suggest is to stay away from this company as their customer service has been appalling and I cannot recommend them.

EDIT: after calls with both Nick and Adam the following morning, a cancellation of my order with a full refund of the 50% deposit was offered which I accepted, and I'm now proceeding with Everest instead.

17 de mayo de 2023
Opinión espontánea
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Respuesta de Fenster Glazing

Hi Will,

You have our sincere apologies for the delays in getting your door installed but we do feel the need to respond to your comments, to provide additional context, as you have made them in a public forum. We take pride in the service we deliver and are proud of the numerous 5* reviews we have received which testify to this.

When the original issue with your new door was identified, we did, as you mention, offer to install it on the originally agreed date. The element of the door that was incorrect, due to manufacturer error, could have then been rectified with a follow up visit needing substantially less time than a full install, with the vast majority of work done on the date you had arranged time off for. The issue with the door would have had no impact on its operation or usability if installed. It is because of sometimes finding ourselves having to resolve manufacturing problems that we only take closing balance payments once our customers are fully satisfied that the agreed works are complete.

Having reordered your door and had its delivery expedited we undertook quality checks and identified another issue so contacted you immediately to make you aware. We work closely with our manufacturers and, in the rare cases of issues being identified, work hard to minimise any delays to the original installation date in consultation with our customers.

In this case you have asked to be released from your contract and the first we heard of this was in your review. We have agreed to this without dispute and arranged for a same day refund of your deposit. As a small and local company, we take pride in our service and our common sense approach to handling any problems and disputes that may arise, as we continue to work with our customers for years after their installations to ensure their doors continue to operate well.

We would have loved to have continued to collaborate with you to resolve the problems we encountered in your case but fully respect your decision to try for a different result with Everest and wish you good luck with that.

Valorada con 5 estrellas sobre 5

Replacement windows

I would definitely recommend Fenster Glazing.
A very professional job from consultation to surveyor and excellent window fitters

4 de mayo de 2023
Opinión espontánea
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Respuesta de Fenster Glazing

Hi Helen, thank you for your kind words. It was a pleasure working on improving your home!

Valorada con 5 estrellas sobre 5

Ben did a wonderfull job with fixing…

Ben did a wonderfull job with fixing our window. Nice, clean and fast service, deserves ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

28 de abril de 2023
Opinión espontánea
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Respuesta de Fenster Glazing

Hi Ashwin, thank you for the great review. I'll make sure to pass on your comments to Ben!

Valorada con 5 estrellas sobre 5

Brilliant Service and Price

Had issues with two windows since moving into my first home - one was complately jammed half open and the other was missing a handle and damaged.

Used Fenster off a recommendation from a friend and was thrilled with the experience.

Came out for a quote within a week and the fixes were done professionally and promptly the following week... All for half the cost quoted elsewhere and a fraction of the cost quoted for replacement.

Thanks Adam and team - very happy customer!

25 de abril de 2023
Opinión espontánea
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Respuesta de Fenster Glazing

Hi Pascal,
Thank you for your review, we are pleased to see that you are happy with the service you received!

Valorada con 5 estrellas sobre 5

Outstanding Service

Just had Ben come and fit replacement glass to back door , professional and efficient. The whole process of ordering , being kept informed and the fitting was first class and definitely 5 star with Fenster .

27 de abril de 2023
Opinión espontánea
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Respuesta de Fenster Glazing

Hi Steph, thank you for the great review. I'll be sure to pass them onto the whole team!

Valorada con 5 estrellas sobre 5

Exceptional customer service from all…

Exceptional customer service from all staff we’ve been in contact with. We had a problem in our sun room which was resolved and done with the minimum fuss and disruption with the replacement of 2 frames. The fitters were brilliant and Nick who we dealt with was superb. Rang him on a Saturday and he was able to send out Matt another great guy the same day to assist us.

15 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recommend!

Excellent design process (we changed our mind multiple times!) and communication throughout. Had a problem with a bolt, which was fixed quickly and to a good standard.

3 de abril de 2023
Opinión espontánea
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Respuesta de Fenster Glazing

Thanks Niki! We take great pride in our after sales service and ensuring our customers remain happy with their doors for the long term.

Valorada con 5 estrellas sobre 5

Excellent from End to End

Excellent from End to End

Fenster originally came out to us and went through ideas, a couple of designs and all the options available to us. We settled and then changed our mind on a couple of things which was accommodated without question.

Installation was superb - quick and efficient and the final product looks great!!

Thanks all!!

30 de marzo de 2023
Opinión espontánea
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Respuesta de Fenster Glazing

Hi Mark, thanks for the feedback and glad you are enjoying the new composite door!

Valorada con 5 estrellas sobre 5

Fenster Glazing have just fitted a new Front Door

Fenster Glazing have just fitted a new Front Door and side glass panels. Gary done an amazing first class job and would definitely recommend their service to others.

17 de marzo de 2023
Opinión espontánea
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Respuesta de Fenster Glazing

Thanks for the great feedback Paul and we've passed it onto Gary. Hope you enjoy the new door for years to come!

Valorada con 5 estrellas sobre 5

Window's replaced

Highly recommend this company they are reliable, efficient and respectful when entering your home. The staff that I have had contact with both on the phone (Polly) and face to face ( Ben) are very polite and professional.

14 de febrero de 2023
Opinión espontánea
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Respuesta de Fenster Glazing

Thank you, glad we could help!

Valorada con 5 estrellas sobre 5

Superb quality and finish

I was apprehensive about the installation but Fenster were superb from start to finish. The work was done very tidily and with great care. The new windows and door we had replaced look excellent and the finish is of an extremely high quality. I would highly recommend Fenster to anyone.

30 de enero de 2023
Opinión espontánea
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Respuesta de Fenster Glazing

Hi Nigel,

Thank you for your review, it has been a pleasure working on improving your home!

Valorada con 5 estrellas sobre 5

Exceptional Service

Fenster have provided us with exceptional service over the years and the work they complete is always outstanding, highly recommend!

9 de enero de 2023
Opinión espontánea
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Respuesta de Fenster Glazing

Hi Amelia, thank you for the feedback, it's always a pleasure!

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