Field & Flower Opiniones 

561
TrustScore: 4.5 sobre 5

4,5

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My first box arrived as a gift from my sister (yes I have the best sister), following some recent health and medical tests. I cannot fault any of the carefully selected items, which are all suitabl... Ver más

Valorada con 5 estrellas sobre 5

We have been using Field & Flower on a regular basis now and found the quality of their products and their Customer Service exceptional. We particularly like the range of products available, all et... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We only buy our meat from here. This company is truly one of the best. The meats are delicious and high quality. Lovely customer service team who have always helped us if any problems. Highly recommen... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Extremely customer friendly, even called me up after my first purchase to see if I was happy with the order and sign up process etc. I was recommended this company by a good friend and I will be recom... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de productos cárnicos
  2. Carnicería
  3. Pescadería
  4. Servicio de entrega de comestibles

Escrito por la empresa

We deliver award-winning British free-range meat and sustainable fish across the UK.. Delivered fresh from farm and sea to door.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

561 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,5

Todas las opiniones

(561)

61 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Christmas turkey!

Bought my Christmas turkey from them this year and wow it was the best turkey I have ever eaten! So tasty and moist it was stunning!
Would highly recommend them!

25 de diciembre de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Thank you for recommending us, Happy New Year - Jo

Valorada con 5 estrellas sobre 5

Really great service

Really great service. Love the mince deals and their butter especially. Even use the insulation paper inside the package as wrapping paper for presents. That rustic brown paper. Would recommend to everyone to try it out and see if the service works for you. I give it 5*.

28 de diciembre de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Thank you so much for this lovely review and we LOVE the reuse of the brown paper - Jo

Valorada con 2 estrellas sobre 5

Mixed experience...

Good service but this year the pigs in blankets were actually horrible and I had to throw them away...they smelled horrible while being cooked and tasted nasty. Usually they all get eaten immediately but no one wanted more than 1 or 2.
The Christmas chicken with giblets ended up being very dry despite being cooked as per the instructions and was very expensive.
I don't think I'll get it next year.

25 de diciembre de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Hello, we are so sorry that you were disappointed with the pigs in blankets and that you felt your chicken was dry after cooking. If you would like me to investigate this further, please pop an email over to hello@fieldandflower.co.uk

Valorada con 1 estrellas sobre 5

Disgrace of an order

I cannot express this enough, do not buy from this company. I ordered a Belted Galloway rolled sirloin for xmas, it cost me more than £40 per kilo. What I received had no resemblance to what I had ordered. Frankly I would have been embarrassed to send out what I got. The fact the company have disabled photographs on their reviews speaks volumes. otherwise I could have shown you the reality of ordering from them!!!!

23 de diciembre de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Hello there, we are so sorry you were disappointed with your rolled sirloin order. We would love the opportunity to put this right and investigate this further. If you haven't already please send an email to hello@fieldandflower.co.uk and I will look into this for you. - Jo

Valorada con 1 estrellas sobre 5

Unfulfilled Christmas Order

With regret, I cannot give any more than one star. While I have ordered from the past with no issues, to not fulfil my Christmas order, which I made 2 months in advance was completely unacceptable. Customer services tried to help (albeit provided no adequate reason) but ultimately I had to spend Christmas Eve trying to source alternatives, which wasn't as successful as I had hoped. A 50% off goodwill gesture (with a spending limit) I guess was some compensation but didn't feel adequate given the impact this had on Christmas.

As much as I feel their products are of a good quality I won't be ordering from them again, I will never have trust in the company after this experience. In addition, I have learned a valuable lesson here; to ensure there is sufficient period between delivery and when you need the product so you can source alternatives in the worst case scenario.

23 de diciembre de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Hello Matthew, Our profuse apologies again for not being unable to fulfill your Christmas order. We will have done all in our power to make sure that you received your full order but we are truly sorry that we let you down on this occasion. - Jo

Valorada con 1 estrellas sobre 5

Terrible customer service-ruined my Christmas

Terrible customer service. I ordered a large meat order a month before Christmas which was due on the 20th December. They delivered a few cheap bits of meat that was not my order and when I rang to complain I was promised my order on the 22nd or maybe the 23rd. Nothing arrived. Today the 23rd all they can offer is a partial order, as the reorder, also went missing. This will not feed all my family and friends for Christmas and I now have the stress of having to rush around and source more meat at the last minute. This isn't the first time they have messed up an order. I have spent a lot of money with this company in the past - I won't be anymore. I do not recommend them.

23 de diciembre de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Hello Mrs N, we are so sorry that you did not receive your full order for Christmas. I would like to look into this further and investigate what went wrong. Please can you email us on hello@fieldandflower.co.uk -Jo

Valorada con 5 estrellas sobre 5

Field & Flower


Field & Flower, not only has top quality food, they are also exceptionally lovely, and pleasant people, to work with.
I mean everyone, was so nice, all from the staff, Christmas temps as myself, the head of operation, managers, supervisors, office staff, floor staff, EVERYONE was so friendly and helpful.
Kindness and good vibes, in a work place, from more than one or two people, is extremely rare, so finding a place like this, was so refreshing and uplifting.
They also, looked after us really well.
Food & beverage, was available to us at all times, during our breaks.
Cakes, snacks, coffee, tea, bread, butter and also lunch and dinner served. Proper lovely meals.
They care about their staff and their wellbeing. Thank you all, at Field & Flower for being so awesome! Merry Christmas and A Happy New Year!🙏😊🎄🎁🎉🍾

Karina

22 de diciembre de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Awh that is so lovely Karina, I have shared your comments with all the team. Happy New Year - Jo

Valorada con 5 estrellas sobre 5

I am stunned by the professionalism and…

I am stunned by the professionalism and quality given to me by Field and Flower.

I have never bought a turkey online and as a bit of a foodie I was nervous.

They have communicated with me throughout including sending tips and hints for the cooking.

The bird arrived today at EXACTLY the time they said it would arrive, beautifully packed and still at fridge temperature. In the packing there is more literature and even a mini cooking probe.

The bird looks amazing and I am now counting the hours until I get to cook and eat this gorgeous product.

On top of this I know I am receiving cared for meat from a cooperative of farmers who respect and love their produce! In a world of mass market and cheaply produced food Field and Flower have created a lovely symbiotic relationship between farmers and consumers.

I’m so glad I found them, would heartily recommend them. They now have a friend for life.

Thank you guys, wishing all of you and your farming partners the very best for Christmas.

Simon

22 de diciembre de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Thank you for taking the time to share this feedback, we really appreciate it - Jo

Valorada con 1 estrellas sobre 5

One Sixth of the Weight was Fat

Previously, along with other items, I have purchased a 2 kilogram gammon from Field and Flower and it has been of a high standard. In other words, it was well prepared, smelt of the smoking process and had a reasonable amount of fat. This year, the gammon was very poorly prepared, did not smell of the smoking process and, most disappointingly, consisted of more than one sixth of its weight of fat. I removed some, but not all, of the fat and the discarded fat weighed 330 grammes.

I emailed Field and Flower, with photographs, immediately and received a refund of approximately the weight of the fat removed. The weight of my gammon was based on the number of people eating it. When one sixth of the weight has been removed, portion sizes reduce. Additionally, I ordered a joint, which was supposedly ready to cook; this was not the case as I had to carefully remove all the majority of the excess of fat. I was not reimbursed for either the smaller portions or the extra work.

When I order a product weighing 2 kilograms, I expect very close to 2 kilogrammes to be useable. If a supplier cannot meet that expectation, then I will seek another provider. I was very unimpressed by both the product and the customer service. I have explained to Field and Flower that I will no longer purchase from them.

18 de diciembre de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Hi Chris, thank you for taking the time to share your point of view. I'm so sorry to hear that we haven't been able to resolve this issue for you. I've had a look, and l can see that the agent you spoke with did report your feedback for the supply chain team to review. It's a busy time of year for us with product, but I will reach out to you to see how we can resolve this better for you. Please look out for my email. - Kim

Valorada con 1 estrellas sobre 5

The Catch of the Day was me

I ordered the £6 Catch of The Day box for two in my most recent order. In my view, Coley and Mackerel should not be included in this group. I can get Mackerel for less than £6 from Ocado, and Coley is something I give to the cat, tasteless and pointless in my opinion. Imagine my disappointment then that in my first box of this sort I found not Red Mullet, Dover Sole or Bream, but Coley. I doubt I will order this product again for fear I will be given Coley or Mackerel over and over and over again since, while somewhat naively I want to believe, and am ever hopeful for a bargain, I know in my heart the casino always wins.

22 de noviembre de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Hi Elaine, I'm so sorry to hear of the disappointment caused by your White Fish catch of the day order. The fish that gets sent is based on availability from the catch of items our fishermen have been able to supply us. If you could get in touch with us at hello@fieldandflower.co.uk for the attention of Kim, I'll be able to look into this further for you with our supply chain team and how we can help. - Kim

Valorada con 5 estrellas sobre 5

Good West Country Produce

started with this company a while ago, always excellent service and out of this world produce, Highly recommend this company and their products,
John McDermaid

29 de noviembre de 2023
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Hi John, thank you so much for your lovely review. I'm so pleased to hear that you've had a lovely experience with us consistently, as we always strive for! - Kim

Valorada con 5 estrellas sobre 5

We keep coming back…

We have been F&F customers for years now. Every time we have a break I am disappointed by supermarket meat in comparison. The quality is very good and I appreciate being able to feed my family healthier meat that is less destructive to the environment. My one complaint is that the website is not the easiest to use and the subscription settings really should include a 5 week and 6 week delivery option. I like to do a bulk order every 6 weeks to reduce deliveries, but every time I have to remember to change the date manually, which is a pain.

16 de octubre de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Hi Ellie, thanks so much for taking the time to share your feedback. We're grateful to have your continued support. Regarding the website, we are looking to update this in the coming weeks, which, as I understand it, will allow for some of the features you're looking for. I hope you'll find it a better experience. For now, if you get in touch with us over the phone (02037358005) or email (hello@fieldandflower.co.uk) and give us your account details, we can manually adjust your frequency to 5-6 weeks. Please let us know if that's something you'd like us to sort just now. - Kim

Valorada con 5 estrellas sobre 5

Beautiful cold smoked duck breast

Delighted with the smoked duck breast that I ordered. Has a really delicate flavour and beautifully sliced. Could not be more happy.

15 de octubre de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Hi Alexander, thank you so much for your lovely comment. I have shared your feedback with the business, as it really makes our day to hear that a particular product was enjoyed and stood out! - Kim

Valorada con 5 estrellas sobre 5

Superior Quality, hands down

Their meat is so easily superior to other products available

The Bavette Steak is now my stand-out favourite steak and has made eating steak in a restaurant totally superfluous; I know I have better steak at home

Customer Service are SO HELPFUL and immediately rectify any difficulties

Excellent all round

24 de septiembre de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Thank you Chris, for this lovely feedback it is hugely appreciated by all the team - Jo

Valorada con 4 estrellas sobre 5

Well packaged and decent quality meat.

Well packaged and decent quality meat.

9 de agosto de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Hi Adam, thank you so much for your lovely feedback. I will be sure to share it with the packing team, as it really makes their day to hear they're doing a good job. If there was anything that you think could help us improve, please email us at hello@fieldandflower.co.uk, as feedback really helps us grow! - Kim

Valorada con 5 estrellas sobre 5

GREAT GREAT GREAT

Great company. Great customer service. Great products. Great prices.

1 de junio de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Thank you so much for taking the time to share this! Seeing lovely words like this really makes our day. I hope you continue to enjoy our service 😊 - Kim

Valorada con 5 estrellas sobre 5

Excellent food & service

Excellent free range food - and fantastic customer service too. Have highly recommended to family & friends. Thanks!

18 de junio de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Hi Sarah, thanks so much for taking the time to share your kind words about your experience with us! It really makes our day 😊 - Kim

Valorada con 5 estrellas sobre 5

Amazing foods & products!

Amazing quality meats, butters, preserves, and other foods and products! Highly, highly recommend purchasing from and subscribing to Field & Flower. You will not regret it!

10 de junio de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Thank you so much for this lovely review Mimi, we really appreciate it!

Valorada con 5 estrellas sobre 5

Fantastic company

Fantastic company. Have used Field &Flower for years and have no complaints. Brilliant service, good value and excellent quality products. Whenever dealing with customer service both online and by phone, they have always been very helpful and quick to respond.

15 de mayo de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

Thanks so much for take the time to share this Sally! I'm glad to hear we've been able to help when you've needed to get in touch. 😊 - Kim

Valorada con 5 estrellas sobre 5

This is an update to an earlier review

This is an update to an earlier review. The company acted on my poor review and have done all in their power to redeem the situation. They have replaced all items that I requested (they offered to replace the whole order) and this has just been delivered. What a different experience. The packing is much improved and the dates mean I dont have to freeze everything. The weights on each package are also above the ‘paid for’ weight. they really have tried and I appreciate this. Look forward to trying the meat. A big thank you to Kim for arranging it all. That is what Customer Service should be!!!

8 de mayo de 2024
Opinión espontánea
Logotipo de Field & Flower

Respuesta de Field & Flower

I'm so glad that I could help make this a much better experience. Please be assured that your feedback has been taken to heart. I'm so sorry again that your first box didn't arrive as we and you should expect, but thank you for allowing us the opportunity to resolve this for you. I hope you'll cook up some delicious meals with it all! - Kim

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más