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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've been running through the fiils product catalogue with wild abandon. My current favourite is the pomelo shampoo and conditioner. The pomelo transmogrifies my bathroom into a full citrus orchard, b... Ver más

Valorada con 1 estrellas sobre 5

Very disappointed. Firstly the smell of the products was so strong, figured that didn’t matter as it was the bottles I was really after and I planned to refill the, at my local package free shop. The... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was drawn to the site because of the eco element, which I am keen to embrace. I have tried shampoo and conditioner, hand wash and body wash and have to say I have been extremely impressed. The re... Ver más

Valorada con 5 estrellas sobre 5

Interestingly, I had been thinking and looking for something like this for sooo long! After being so shocked seeing all of those plastic bottles accumulated in my shower, I thought something has to ch... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de salud y belleza
  2. Proveedor de productos de belleza

Escrito por la empresa

At Fiils we’re always half full, never half empty. We believe that you don’t need to sacrifice your style or live in the woods to do your bit for the environment. Our refillable beauty products make it easier than that. Better still, our plastic free shampoo, conditioner, body wash and hand wash only contain eco-friendly, natural ingredients, so there’s no compromise on quality either. So put that guilt in the trash, your refill pack in the post, and keep doing your thing. Sulphate-free, synthetic-free, paraben-free, and definitely no testing on animals. Always vegan and carbon neutral; sustainable living is in your hands.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

376 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fast service and great products

Fast service and great products, appreciated the personalised touches

27 de mayo de 2022
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Respuesta de Fiils

Hi Fiona, you're so welcome! We're happy to hear you're enjoying our climate friendly bathroom essentials!
Best Wishes,
Team fiils x

Valorada con 5 estrellas sobre 5

I’ve gone back for more. . .

Great eco friendly products and the reusable bottles look great in my bathrooms! Now excited for delivery 2 and the travel set ready for the holidays!

27 de mayo de 2022
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Respuesta de Fiils

Hi! Thanks for such a great review! ✨ We're thrilled to help with your sustainable shower routine, and glad your bathroom looks 🤩.
Welcome to the fiils family!
Best Wishes,
Team fiils

Valorada con 5 estrellas sobre 5

This is a great service

This is a great service, ordered four bottles and received the free gift. Prompt delivery and super quality bottles, I had a variety of colours. The scents of the products are lovely. Great to be-able to send back the refill sachets and avoid keeping buying plastic bottles. Looking forward now to continuing with the service.

25 de mayo de 2022
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Respuesta de Fiils

Hi Jayne, loving this 5⭐review! Thanks for giving the globe and your bathroom a glow up with our refills and bottles! Welcome to the fiils family!
Best Wishes,
Team fiils x

Valorada con 5 estrellas sobre 5

the best body wash I’ve ever used!

the best body wash I’ve ever used!

I was hesitant at first, stepping away from the traditional shower gels was a little daunting. However, as soon as it arrived and I had a whiff of the coconut body wash I was completely sold. The coconut scent is beautiful, very tropical and refreshing (perfect for spring/summer)

I have KP (kilaris pilaris) also known as strawberry skin, and usually struggle to find products that are hydrating enough to minimise the look of the small bumps. This body wash absolutely smashed it out of the park. By the 3/4th use my KP had really calmed down and my skin felt softer and cleaner than when using other shower gels, I also feel like the scent lingers for a lot longer after a shower than some other brands do.

The packaging is also stunning and looks very sleek and aesthetic in my bathroom and I’ve been absolutely raving about this product to anyone who will listen. I can’t wait to pick up the fiils shampoo when I run out of the one i’m using currently!

25 de mayo de 2022
Opinión espontánea
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Respuesta de Fiils

Hi Lyndsie, wow, what a wonderful review of our product! ✨ We're so happy to hear it has helped with your skin! 😊 And we're sure your bathroom looks and feels fab with your new bottles!
Welcome to the fiils fam,
Best Wishes,
Team fiils x

Valorada con 5 estrellas sobre 5

Fantastic sustainable company

I bought the body wash set and both the lemongrass and coconut scents are amazing and perfect for summer. Love that you are able to customise the colour of the bottle and the lovely hand written note in the package. Really easy to recycle as well with the free post bag included with my order. Overall really good quality product and amazing service and will definitely be ordering again.

25 de mayo de 2022
Opinión espontánea
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Respuesta de Fiils

Hey Emma, thanks for the lovely review! ✨ Happy to help give you a bathroom a glow up with our refillable products! Welcome to the fiils fam,
Best Wishes
Team fiils x

Valorada con 4 estrellas sobre 5

Love the bottles, not the product in them.

While I love the concept, and the quality of the bottles are great! The biggedt issue I have is the shampoo and conditioner formulas aren't great. I see that they are working on that, so I will give it a second chance when the new formulas come out.

25 de mayo de 2022
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Respuesta de Fiils

HI Robyne, Thanks for your review. We're sorry to hear you haven't had the best experience with our formula. We can see you bought just over a week ago, and it can take a bit more time for your hair time to adjust! Would be great to find out a bit more and give you some tips if you can email us? hello@fiils.co
Best Wishes,
Team fiils x

Valorada con 5 estrellas sobre 5

I love these products

I love these products. My order arrived quickly and the packaging is gorgeous. I worried that the quality of the shampoo and conditioner might be the trade off for the sustainability element, but I needn’t have feared. Will be ordering my re-fiils!

18 de mayo de 2022
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Respuesta de Fiils

Hi Bex, loving this review and happy we could help with your new sustainable strands! 😊 Welcome to the fiils fam! Best Wishes, Team fiils x

Valorada con 5 estrellas sobre 5

Great company

Great company, love the idea of cutting down on the use of one use plastic. Service is great plus the hand wash and body wash are fabulous, I especially like the lemongrass. Just added hand lotion to my subscription.

16 de mayo de 2022
Opinión espontánea
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Respuesta de Fiils

Hi Joy thanks for the wonderful review! ⭐We're so pleased you love our plastic-free packaging! We're slightly obsessed with the Lemongrass too! Welcome to the fiils family,
Best wishes, Team fiils x

Valorada con 5 estrellas sobre 5

Fills starter set

Just received my first product & I’m super impressed with the quality & smell. Shampoo & Condition including the rose gold bottle set! The free post returns for tetracycle make you realise you are doing something good for the environment as well as for yourself.

12 de mayo de 2022
Opinión espontánea
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Respuesta de Fiils

Hi Emma, thanks for such a lovely review and well done on going plastic-free! We're so pleased to hear you love your hair products and our service! 😁 Best Wishes, team fiils x

Valorada con 5 estrellas sobre 5

Love the design and bottle colours, and the Product great too!

I found out about Fiils from my daughter and so glad she introduced me! I started with Shampoo and Conditioner, then decided to get the body wash and hand soap.
Love the design and colour of the bottles and the product is great too. I went for the Lemongrass and the aroma is amazing! Would highly recommend!

12 de mayo de 2022
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Respuesta de Fiils

Hi Claire! Thanks to your daughter for the recommendation and the lovely feedback! 😁So happy you're enjoying the product and scents! Best Wishes, Team fiils x

Valorada con 4 estrellas sobre 5

Truly amazing concept

Truly amazing concept and beautiful products. The conditioner is unmatched, soaks right into the hair leaving it soft and bouncy. However the shampoo doesn’t work for me which is a same. Leaves a squeaky feeling and dries my hair out. Still, I will continue to buy the conditioner, my hair loves it !

12 de mayo de 2022
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Respuesta de Fiils

Hey Emily! So happy to hear your locks are loving the conditioner ✨ We've sent you an email about the shampoo! Best Wishes, Team fiils x

Valorada con 5 estrellas sobre 5

I am always apprehensive about new hair…

I am always apprehensive about new hair and body products due to having really long bleached hair, but this product cleans my hair well and it smells gorgeous too. The body products are also great on my sensitive skin, and I have used them on my face without any reactions.

11 de mayo de 2022
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Respuesta de Fiils

Hey Emily! We love this review! 💖 hope you're enjoying your new refillable routine! 😁 Best Wishes, Team fiils x

Valorada con 4 estrellas sobre 5

Great customer service

I'm really impressed with the service from fiils. I ordered a shampoo and conditioner, but received a shampoo and body wash. Fiils customer service was brilliant though - they got back to me very quickly and sent out a replacement conditioner immediately. Boden levels of customer service

9 de mayo de 2022
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Respuesta de Fiils

Hi Rebecca, thanks for such a lovely review and comments on our service ✨We hope you're enjoying your new refillable routine! Best Wishes, Team fiils x

Valorada con 3 estrellas sobre 5

Second order from Fiils

Second order from Fiils. Disappointed with refillable metal bottles; each one had a dent in it. Won’t purchase from company again.
Company contacted- replacements being sent.

6 de mayo de 2022
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Respuesta de Fiils

Hi there, we're sincerly sorry the bottles arrived to you in this condition! Hope we can make this right for you! ✨ Best Wishes, Team fiils x

Valorada con 5 estrellas sobre 5

A happy bunny all round.

I love these products. I tried them before ordering all the bottles but now have the full set of bottles and travel set too. Love the simplicity of the design and the function of the pumps. I got the Silver for Shampoo, Copper for Conditioner and Rose Golf for body wash. The hand and body lotion bottle is slightly smaller so can tell them apart. I may have to use the Cricut machine to add larger lettering for which bottle is which in the travel set as they are all rose gold, but generally a happy bunny all round.

6 de mayo de 2022
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Respuesta de Fiils

Love this 5 ⭐ review Billie! So glad we can support you on this sustainable journey!
Best Wishes,
Team fiils x

Valorada con 5 estrellas sobre 5

So Beautiful and Thoughtful

Beautiful bottles and presentation, fantastic ethos, everything is just so well thought out. Received a handwritten card inside the box for the personal touch which is very much appreciated. A warm, lovely brand, thank you xxx

5 de mayo de 2022
Opinión espontánea
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Respuesta de Fiils

Thanks Millie! What a wonderful review, we're so pleased to hear you love our eco-friendly products and service!🌍
Best wishes
Team fiils

Valorada con 5 estrellas sobre 5

My beautiful eco package arrived filled with joy

My beautiful eco package arrived as promised, with a hand signed note. I love the ethos of this company and have only just done my 2nd hair wash with their product, but so far 👍
Thanks 🙏

2 de mayo de 2022
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Respuesta de Fiils

Hi Lisa we 💖this feedback! We're so pleased you like our concept and products, a big thank you from us!
Best Wishes,
Team fiils x

Valorada con 5 estrellas sobre 5

This product us amazing

This product us amazing. Ticks every box. Sustainable, beautiful products. Delivery was quick. Very pleased wirh my purchase.

2 de mayo de 2022
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Respuesta de Fiils

Thanks for a great 5 star review Louise! ✨ Welcome to the fiils fam,
Best Wishes,
Team fiils x

Valorada con 5 estrellas sobre 5

I love the concept and ethos of Fiils

I love the concept and ethos of Fiils, been using their conditioner for over a year now and very happy with it. I use solid shampoo, but I was never too keen on conditioner bars. I was really glad to find an alternative such as Fiils, where I can enjoy the positives of a nice product, without compromising on my sustainable bathroom approach :)

2 de mayo de 2022
Opinión espontánea
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Respuesta de Fiils

Hi Aniko, we're so happy you love our products as much as we do and glad we can help you to switch out single use!
Best Wishes,
Team fiils x

Valorada con 5 estrellas sobre 5

Great concept, fab service, lovely products

Great concept. Lovely quick service and the handwritten finishing of the note was a nice touch. Products were well packaged with clear instructions re recycling.

30 de abril de 2022
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Respuesta de Fiils

Hi Helen welcome to the fiils fam! We're so pleased you love our planet-friendly packaging and products. Thanks for the review!
Best wishes,
Team fiils x

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