fillerdirect.co.uk Opiniones 

303
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I don’t often leave TP reviews but I felt I had to share my experience. I really feel like jade & Paul go above and beyond with their customer service! They are prompt, reliable, competitive, professi... Ver más

Valorada con 5 estrellas sobre 5

The customer service is excellent, always deliver on time, their fillers are excellent quality and very good prices. I only use their filler now in my clinic, amazing results and can keep my prices re... Ver más

Valorada con 5 estrellas sobre 5

Honestly I have never had a problem with Filler direct. If i have had an issue.. i can promise you.. this was an issue on my end, never been them. I can hands down say they go above and beyond and ext... Ver más

Valorada con 5 estrellas sobre 5

Absolutely amazing service from this company. I ordered this on the Sunday of a bank holiday and it arrived on Monday morning. That’s incredible service. They also have multiple updates through each s... Ver más

Información sobre la empresa

  1. Proveedor de productos de belleza

Escrito por la empresa

Aesthetics supplies


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

303 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(303)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic company

Fantastic company
Whenever I email them they always get straight back to me, no matter what time/day.
Love the little goodies they always send.
The most professional, friendly and efficient company I have come across.
Thank you Jade and Paul

27 de abril de 2024
Valorada con 5 estrellas sobre 5

Great company & customer service

Great company, great communication, always happy to help . Never had any issues at all , training excellent and thorough you even get product with most training . I would highly recommended buying from fillerdirect.co.uk I have been buying & training with them over a year now . :-)

22 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I had bought the online lumi eyes…lumi eyes masterclass

I had bought the online lumi eyes masterclass . Whilst the product arrived on time I have emailed the filler direct education dept three times to send me a link to complete the course it has still not arrived ( bought two weeks ago ) I have now had to cancel my models and withdraw my marketing for the product. This is very disappointing and time consuming

8 de abril de 2024
Opinión espontánea
Logotipo de fillerdirect.co.uk

Respuesta de fillerdirect.co.uk

Hi Wendy,

We are sorry to read that you are disappointed with the response timings of our Education Team. We have taken a moment to review your correspondence with them and note that after placing your order on April 9th, you first emailed us on the 17th after business hours. Education replied to you asking for your certificates on the 18th. Your documents were received on the 19th, and since we are closed on Saturdays, you have been enrolled today :-)

We will always strive to reply to our customers promptly, as customer service has always been a priority for us. Nonetheless, we regret that we have been unable to meet your expectations on this occasion. We hope we can move forward and continue working together. We are always here to help!

Valorada con 5 estrellas sobre 5

Best company for my aesthetic products

I love ordering from filler direct as the product prices are very good , website is easy to use and always get my orders delivered on time . I also feel the way filler direct pack you’re order is really good keeping product safe from any damage and also adding a little touch , the parcels always have a small sweet gift in . It’s the little things that count and they do make you feel your custom is appreciated.

28 de marzo de 2024
Valorada con 5 estrellas sobre 5

Best prices

Best prices
Vast range of products
And I love that little touch of finding a sweet or chocolate in my box
Great team 👏

28 de marzo de 2024
Valorada con 1 estrellas sobre 5

This company is charging for card…

This company is charging for card payments . I tried to pay by bank transfer to avoid this but my bank said I would be left unprotected if I didn’t receive the goods . I called filler direct who said they can charge ! as most people pay using a business card . I said I’d use my personal account then but I was told I would be charged . This is off putting , as was the man who took my call . It’s a shame as I was recommended this company and was looking forward to many years of business . I have made previous orders and not noticed the 2 percent .

15 de marzo de 2024
Opinión espontánea
Logotipo de fillerdirect.co.uk

Respuesta de fillerdirect.co.uk

Hi Julie,

I’m sorry to hear that you’re unhappy. We're unsure why your bank advised that you would not be protected if you did not receive your goods; you would need to clarify this with them. We can see that your previous orders with us were all delivered on time and correctly. We also offer Shipping Insurance with all orders should our customers opt to take the extra level of security on their order.

As per the 2%, please allow me to bring to your attention our Terms & Conditions. I am leaving below the link and an excerpt regarding this matter.

https://fillerdirect.co.uk/terms-and-conditions/

"– By paying by card you are confirming your card is a commercial card used for businesses purposes. Should you require a refund of the fees Visa & Mastercard charge us due to using a personal card, then please contact customer services."

I hope this clarifies.

You're always welcome to call our customer service department on 01604969014 if you have any issues, and I hope we can continue to work together moving forward; our team is always happy to help.

Valorada con 4 estrellas sobre 5

Great service and reliable

Great service and reliable. I have been a regular customer of filler direct for a number of years for my business. I order regularly and spend a lot with them. However, my one down side, is they seem to favour a lot of practitioners with a big following on instagram. They send them gifts for Christmas, Valentines, etc. I haven't ever received anything to show I am a valuable client to them. Despite spending 1-2k with them a month. Thats my only negative. If you do for one, you should do for all. So I may look to change suppliers in future as I don't love that about their brand.I would never gift one client and not another. But thank you for your fast delivery, reliable service and quality product.

29 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Filler direct is my go to for all…

Filler direct is my go to for all things aesthetics products. Never let me down. I totally forgot to order on Friday before 6.45pm, ordered at 8pm and I emailed to ask if they could post today (Sunday) as needed it for Tuesday. They were right on it and posted it today for me for a Monday delivery. Couldn’t be more grateful for a 5 star service company! Keep it up guys! 🥰

4 de febrero de 2024
Opinión espontánea

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