Findmypast Opiniones 384

TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ex member having enjoyed better times ( violin playing in background), I've returned briefly while I reconsider. Delighted to see ' Hints '....an excellent shortcut method for comparison and po... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Your site is truly wonderful! The ability to conduct searches spanning up to 20 years for births and more is impressive. Having access to both printed versions and original US & UK censuses is a featu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Love the quick easy list of search results and that it is so easy to click onto the original record. Only thing I would change is the range of years being +/- I would much prefer 2 separate input... Ver más

Valorada con 1 estrellas sobre 5

Despite supplying you with infinite information your suggestions can be way off the mark. Not sure is it a case of using totally outdated algorithms or if it’s just a case of picking random similar na... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Genealogista

Escrito por la empresa

Findmypast is a family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

384 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 4 estrellas sobre 5

Good customer service

Speedy response. Thanks

31 de mayo de 2026
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Respuesta de Findmypast

Hello Colette, 

Thank you for your review of Findmypast.

We're sorry to hear you're unhappy with our subscription prices. We do run discounts at various intervals throughout the year which may make things better for you. 

You can sign up to receive any future discounts directly to your email address by clicking 'My Account' followed by 'Communications Preferences' and checking the box to receive discount emails. 

If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.

Valorada con 5 estrellas sobre 5

Excellent resource for family history

Excellent resource for family history. Their search engine is well thought out and access to newspaper archives a real bonus.

9 de mayo de 2026
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Respuesta de Findmypast

Thank you for your review of Findmypast. We’re delighted to hear that you consider it an excellent resource for family history, and that our carefully designed search engine and access to newspaper archives have been such a valuable bonus for your research.


Kind regards,

Findmypast

Valorada con 4 estrellas sobre 5

Love having access to newspaper…

Love having access to newspaper archives, which has given me extra insight into the life and times of family members I am researching.

5 de mayo de 2026
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Respuesta de Findmypast

Thank you for reviewing Findmypast Geraldine 

We are happy to hear you are enjoying our newspapers 

We will pass on your feedback 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 5 estrellas sobre 5

Ease of use.

Ease of use and love the newspapers.

27 de abril de 2026
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Respuesta de Findmypast

Hi Anne

Thank you for your review of Findmypast. 

We are happy to hear you have enjoyed using the site and found it easy to use!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 4 estrellas sobre 5

Great resource for genealogy purposes

Great resource for genealogy purposes

20 de abril de 2026
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Respuesta de Findmypast

Good Morning

Thank you for taking the time to provide feedback!

We really appreciate your comments and are pleased our records have  been useful in your searches!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 5 estrellas sobre 5

5 ******

Catholic parish records not available anywhere else.

31 de marzo de 2026
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Respuesta de Findmypast

Hi Mona,

Thank you for your review of Findmypast.

It's great to hear the site has the records you were looking for. 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 5 estrellas sobre 5

The way this site build the tree and…

The way this site build the tree and and finds records is excellent.

21 de marzo de 2026
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Respuesta de Findmypast

Hi Danielle

Thank you for your review of Findmypast. 

We are pleased to hear you find the site excellent! 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 4 estrellas sobre 5

FMP is one of the best

FMP is one of the best sites for ancestry research, access to more images to accompany transcribed records would be welcome.

26 de marzo de 2026
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Respuesta de Findmypast

Thank you for your review of Findmypast. 

Kind rgeards,
Findmypast

Valorada con 3 estrellas sobre 5

I find it cumbersome and difficult as I…

I find it cumbersome and difficult as I can only input one name at a time. Every search is different layout.

25 de marzo de 2026
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Respuesta de Findmypast

Good Morning

Thank you for taking the time to provide feedback and we are sorry to hear you've had some difficulty in your searches

There are some searches where adding two names is possible, census searches for example and baptism records can allow to add another household member or parents names (in the case of baptism records)

We will be happy to offer some assistance in your searches and a member of our support team will be in touch in due course

Kind Regards

FindMyPast

Valorada con 5 estrellas sobre 5

Find Your Family.

Liking the experience of researching with Findmypast. Useful hints and tips. Plenty of records to browse and connect the missing pieces of my family tree.

10 de marzo de 2026
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Respuesta de Findmypast

Good morning, John 

Thank you for your review of Findmypast 

We are very pleased to see that you are enjoying your time on Findmypast, and are finding it a useful tool for building your Family Tree. 

Please reach out to our excellent Customer Support team if you ever need any assistance with locating a record or building your Tree 

Kind Regards, 

Findmypast

Valorada con 4 estrellas sobre 5

Great Repository of Scanned Documents

Findmypast has a wide range of transcripts, most are accurate, and seems to have more scanned original documents than some of the other genealogy sites which means that the transcripts can be verified. My only issue is, why are they still charging for 1921 census - it's free on Ancestry

24 de enero de 2026
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Respuesta de Findmypast

Thank you for reviewing Findmypast Gary 

We are happy to hear you are enjoying the site, and will pass on your feedback 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 5 estrellas sobre 5

Extremely useful

Found the site very useful, and helpful and was in fact surprised as to how much it did actually contribute to my research. Was especially impressed by the newspaper records and learnt useful information that I had not expected, and was pleasantly surprised to find. Hence five stars. Highly recommend.

12 de febrero de 2026
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Respuesta de Findmypast

Good Morning

Thank you for taking the time to provide us with your comments

We are pleased you have found our site so helpful, we are especially proud of our newspaper collections so it's wonderful to hear you have found so much through them.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Valorada con 1 estrellas sobre 5

I am desperate to speak with a HUMAN.

I am desperate to speak with a HUMAN.
I have paid all that money and my previous info has GONE

1 de octubre de 2025
Opinión espontánea
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Respuesta de Findmypast

Good Morning

We are sorry to hear you have had some difficulty in accessing your information

Can you provide your reach out to our support team and provide full details so we may investigate further?

We have telephone, live chat and email support, you can find our contact information via the below link

https://www.findmypast.ie/help/contact

Kind regards,

Support Team @ Findmypast

Valorada con 5 estrellas sobre 5

anchestry past help

able to find much more family conectons than without Findmypast

28 de diciembre de 2025
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Respuesta de Findmypast

Dear Kenneth,

Thank you for your review of Find My Past.

Kind Regards
Find My Past

Valorada con 2 estrellas sobre 5

Great content but hard to search

In my past has a ton of content, but finding it through your various search options to me at least it’s very difficult. I would be happy to talk to you about my experiences at RootsTech in March. One example, is it I’m very interested in a particular newspaper. I’d like to be able to just plug in the date and jump right to that newspaper and look at it. But I can’t really do that. Maybe I’m just not used to it yet, and I have found things that I didn’t know about before starting a subscription, so I’m making progress, but it’s hard.

19 de diciembre de 2025
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Respuesta de Findmypast

Hello Jill, 

Thank you for your review of Findmypast.

We're sorry to hear you have been having a hard time navigating the website and finding what you're looking for! We will have a booth setup at RootsTech so you're more than welcome to come and speak to any of our staff with any questions you may have and we will be happy to help. 

We have added a new feature recently called 'Browse Newspapers' that can be found here: 

https://www.findmypast.co.uk/search-newspapers/titles?sid=101

This shows a full list of all available titles and you can use the filters on the top right to narrow down what you're looking for. It will also allow you to narrow down your search to a specific year date and lets you flick through the pages online. 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone
or live chat.

Valorada con 3 estrellas sobre 5

I sent a message seeking help but I got…

I sent a message seeking help but I got no reply.
It would have been great if someone had come back to me & helped me to understand & decide which option suited me best.
First experiences are critical for new customers.
As my PC skills are ltd a chat would have earned you 5 stars.

4 de diciembre de 2025
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Respuesta de Findmypast

Hello David, 

Thank you for your review of Findmypast.

We're sorry to hear you haven't heard back from our support team yet, I have reached out to them directly and asked them to get back to you as soon as we can. 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), orfor any account queries you can contact our Customer Support team via email, telephone or live chat.

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