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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Looks like all recent reviews are the same, purchased these Jan 2023, now 2 have gone faulty, constantly going off when there is no smoke or heat. The two faulty ones no longer have a flashing green l... Ver más

Valorada con 5 estrellas sobre 5

Alarms arrived super fast. Very easy to connect together and install. 5 stars for the buying experience and getting them set up. The alarms work when using the test remote, loud enough to be hea... Ver más

Valorada con 4 estrellas sobre 5

Quickly and efficiently delivered. Easy to follow instructions and the double sided stick-ons seem to work well (so far). A little fiddly to re-attach smoke and heat detector units to brackets wh... Ver más

Valorada con 1 estrellas sobre 5

Not impressed. Installed Firelink Direct alarms in 2022, now in 2025 one keeps beeping every few minutes, obviously no smoke and the batteries are irreplaceable. The date of expiry showing on base is... Ver más

Información sobre la empresa

  1. Proveedor de alarmas contra incendio
  2. también en la categoría
  3. Proveedor de sistemas de protección contra incendios
  4. Servicio de seguridad contra incendios

Sobre Firelink Direct

Escrito por la empresa

Firelink Direct supply wireless interlinked smoke and heat alarms to homeowners accross the UK.

Our easy to use website is particularly useful for homeowners who are purchasing alarms to comply with the updated Scottish Fire Safety Legislation.

Visit our site today and click "Get started" to get a custom quote in under 30 seconds


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

615 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,1

Todas las opiniones

(615)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very good service

Easy to order. Good value for money and fast delivery. Everything worked as per instructions. Only minor quibble would be the size of the fixing screws which need to be a bit bigger to grip on the supplied rawlplugs.

28 de octubre de 2022
Valorada con 5 estrellas sobre 5

Delighted

Website was easy to use and order was delivered within a couple of days. Alarms are very well designed and straightforward to install, particularly with the aid of the video. The only minor and hopefully constructive criticism is that at the time of ordering it would have been comforting to have been given an indication of the delivery date but all in all I am delighted with the product.

27 de octubre de 2022
Valorada con 4 estrellas sobre 5

Easy link smoke alarms

Package arrived as expected.
Interlinking of smoke alarms was easy as per the instructions.
One point to note - the Carbon Monoxide detector was not interlink-able, even after checking with them. It just isn't.
Otherwise a good purchase.

10 de octubre de 2022
Valorada con 4 estrellas sobre 5

Fire alarm

Fairly easy to set up, however it tells you in the instructions that the red light flashes when set up . It's actually a green light that flashes. We had to phone the company and they confirmed it was a mistake in the instruction manual.

19 de octubre de 2022
Valorada con 3 estrellas sobre 5

Easy to set up

Easy to set up.
Really difficult to install could not remove the fixing plate from the alarms and double sided tape only works on smooth surface

15 de octubre de 2022
Valorada con 5 estrellas sobre 5

3rd set ordered.

Very easy to order, 3rd set ordered for family.No problem setting up and putting on ceiling. Good price.

17 de octubre de 2022
Valorada con 5 estrellas sobre 5

Simple to install and link

Simple to install and link, comes with 3m double sided adhesives making installation even easier. Screw and rawplug also supplied. Was unboxed with install and setup complete in under 20mins. House now compliant and home insurance valid.

16 de octubre de 2022
Valorada con 3 estrellas sobre 5

Okay but wouldn't bother with the remote

I ordered smoke alarms, heat alarm and carbon monoxide alarm. They arrived after about a week, and before opening the box it was beeping. One of the alarms was going off.
On setting up I reset them and hoped the alarm wasn't faulty. Unfortunately I couldn't get the hand control to link them, it appeared to be faulty.
I wrote to Firelink Direct and they responded very quickly, which I thought was great. However they suggested I send the alarms back, it seems at my expense, and they would see if they could repair them.
I was astounded that I have bought new alarms, not used, straight out of the box, may have been faulty, and their first thought is not to replace at their expense, but to repair.
I experimented some more with the main problem, which seemed to be the remote control, which wouldn't successfully interconnect the alarms. It turns out you don't need the remote to connect them, so people could save themselves some money by not buying one. It's not something you're going to use often anyway. The company don't make this clear on the website, where it guides you into purchasing one when you answer their questions.
I got the alarms linked and so far the one that beeped in the box seems to be okay.
Overall I am happy to have the alarms up and working, but not thrilled at all with the company policy of expecting customers to pay to return new items for repair.

8 de octubre de 2022
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