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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Looks like all recent reviews are the same, purchased these Jan 2023, now 2 have gone faulty, constantly going off when there is no smoke or heat. The two faulty ones no longer have a flashing green l... Ver más

Valorada con 5 estrellas sobre 5

Alarms arrived super fast. Very easy to connect together and install. 5 stars for the buying experience and getting them set up. The alarms work when using the test remote, loud enough to be hea... Ver más

Valorada con 4 estrellas sobre 5

Quickly and efficiently delivered. Easy to follow instructions and the double sided stick-ons seem to work well (so far). A little fiddly to re-attach smoke and heat detector units to brackets wh... Ver más

Valorada con 1 estrellas sobre 5

Not impressed. Installed Firelink Direct alarms in 2022, now in 2025 one keeps beeping every few minutes, obviously no smoke and the batteries are irreplaceable. The date of expiry showing on base is... Ver más

Información sobre la empresa

  1. Proveedor de alarmas contra incendio
  2. también en la categoría
  3. Proveedor de sistemas de protección contra incendios
  4. Servicio de seguridad contra incendios

Sobre Firelink Direct

Escrito por la empresa

Firelink Direct supply wireless interlinked smoke and heat alarms to homeowners accross the UK.

Our easy to use website is particularly useful for homeowners who are purchasing alarms to comply with the updated Scottish Fire Safety Legislation.

Visit our site today and click "Get started" to get a custom quote in under 30 seconds


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

615 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,1

Todas las opiniones

(615)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Alarm Order

I found the process from order to delivery easy to follow.

Also clear instructions regarding the unit installation

17 de octubre de 2022
Valorada con 4 estrellas sobre 5

Received my carbon monoxide unit and it…

Received my carbon monoxide unit and it was faulty and phoned up for replacement….. Had to contact them a second time as I was still waiting for the replacement unit (1 week later) as I didn’t hear back or received the unit…

6 de octubre de 2022
Valorada con 5 estrellas sobre 5

Alarms arrived super fast, easy installation

Alarms arrived super fast. Very easy to connect together and install. 5 stars for the buying experience and getting them set up.

The alarms work when using the test remote, loud enough to be heard around the whole house but I can't rate their detection effectiveness until they're actually needed which I hope they never are.

No issues so far. Cheers.

12 de octubre de 2022
Valorada con 4 estrellas sobre 5

Order delivered and all units working

I tried a number of other websites and most were not a user friendly as Firelink. The Firelink price was good but I did struggle to fully understand the technical spec of the Firelink equipment to compare against other types.

29 de septiembre de 2022
Valorada con 5 estrellas sobre 5

Good quality - Easy setup

Firelink made it easy to workout what alarm package I needed. In fact we didn’t have carbon monoxide, so it feels safer with these in the house. Easy to setup, link and install. Alarms are good quality.
Highly recommend.

30 de septiembre de 2022
Valorada con 5 estrellas sobre 5

Amazing!

I had “install interlinked alarms” on my list of things to do for months. Way beyond when I should have installed them. It felt like a huge job and I wasn’t confident that it would be easy. Firelink Direct were the first supplier on my Google search when I eventually decided to bite the bullet and get this done. They felt expensive. But it turned out they were the least expensive I could see. Their questionnaire about what I needed was very helpful and they dispatched the same day (it took about a week to get alarms which were delivered to the post office the day after we ordered them). They then sat for a week while I put off the installation. The installation video is great and the whole job took me 20 minutes, for a house with 4 smoke alarms, 1 heat alarm and 2 carbon monoxide alarms. And it only took that long because I had to figure out where to put the alarms. The stickers that came with the alarms are brilliant (I read that some people have found they don’t work especially well but they did for me). Having out this off for months the whole thing turned out to be a 30 minute job thanks to the great design from this supplier.

6 de octubre de 2022
Valorada con 1 estrellas sobre 5

Slow

Ordered Saturday 25th September, informed Tuesday 28th September that my order had been despatched it is now Tuesday 4th October my item still hasn’t arrived and you want me to write a review.

Thanks for your reply.
We order oceans of products and can easily get them next day or up to three days later but nothing should take as long as this no matter where you live.
We are not that far away

3 de octubre de 2022
Logotipo de Firelink Direct

Respuesta de Firelink Direct

Dear Lesley,

Thank you for taking the time to provide a review albeit not in the best of circumstances.

Deliveries to remote areas of the country such as Orkney (beautiful as it is), are subject to a slightly longer delivery time as stated within the delivery terms on our website https://www.firelinkdirect.co.uk/delivery-2/

I know that can be frustrating, but I'm sure this will not come as a surprise to you, as per your recent review of Royal Mail.

I can see that your order has now made it up to Inverness and should be with you in Orkney shortly.

Hopefully, once you receive your alarms you will be able to provide a review taking the product into account.

The set-up is fairly easy but if you require any help getting set up, please don't hesitate to get in touch.

Best wishes,

Jamie

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