Firstflight Opiniones 

It was fantastic. Nick was excellent at explaining safety procedures.
During the flight he answered all questions, told us all the landmarks we could see & had a good sense of humour.
His assistants were also very good.

Personal touch. Great experience wit a very experienced crew.

Service was excellent. The trip went without a hitch. Nick and his team are an excellent mix of friendly, professional, knowledgable and funny. A real pleasure to experience, and I whole heartedly recommend first flight!

Amazing experience, highly recommend and a fantastic team. The whole experience was well communicated from start to finish, Nick (pilot) & Steve (ground crew) were amazing and made us all feel at ease. We will defiantly be booking again in the near future. Thanks Steve & Tillie

Perfect sunny spring day and what an amazing experience. Nick was great and felt very safe throughout. I would highly recommend ballooning anyway but also using First Flight.

Our first ever flight took place yesterday . Nick has been fantastic throughout the whole experience , keeping us updated with the weather and rebooking was easy when it was necessary and he was the most charming and competent pilot too , Thankyou Nick , we loved it 😃 I would highly recommend First Flight 👍🏻

I was gifted a flight experience for two back in February 2024, and after more than a year of trying to book, with over half a dozen cancellations due to imperfect weather, I was told my voucher had expired. I'm glad to be joining Toby, a recent complainant and reviewer, in the hopes that others can avoid our same fate.

We initially tried to work with the provider to rearrange flights, but towards the end, communication broke down to the point of being ignored for almost three weeks. We expressed our difficulty of rearranging all the time because we had since moved away from the area, and both worked regular office hours, but the organiser simply suggested that we weren’t prioritise the flight enough.

In stead of honouring our request for a refund, as per their own terms and conditions which state it is “possible in exceptional circumstances”, we were dismissed, and the provider attempted to place the blame entirely with us.

We were then offered one final option to fly, but after months of delays and poor communication, we no longer wished to proceed with the experience.

To all prospective customers considering flying with this provider, we strongly advise reading all the terms and conditions before buying, and preparing yourselves for numerous delays beyond what is reasonable, with little customer support if things don’t go as planned.

A lovely experience!

Thank you so much to Nick and the team, everyone was really happy and polite and we had a great chilled time.

Nick briefed us and made sure that we were all briefed and happy before and throughout the trip. He also pointed out landmarks along the way.

We took off from Ashton Court and landed about an hour later just outside of Keynsham.

Takeoff and landing was smooth and straight forward.

After we had helped pack away the balloon we were offered a drink, and of course being a Thatchers balloon I opted for a bottle of cider from a range of flavours. You could also have a glass of fizz or a soft drink.

When we had finished we were driven back to the meeting point.

You can view my flight on my instagram:
@rob_hawes

We were given this flight as a special present by a group of friends. The first time we tried to use it we got cancelled the night before due to poor weather - which is just the way the cookie crumbles, fine. But then the next time we were able to get to Bristol we were told the voucher had expired and that it was all our fault for not using it sooner. I had no idea there was an expiry date, and as the man got cross with me I explained my mother had died which had taken over life for a bit. I realise that's not a legal argument, but I was hoping for a bit of understanding. Nick just replied that that wasn't his fault. It was hard to believe I was speaking with a human.

Thank you so much to Nick and team. My balloon ride was a birthday gift. The flight had to be rescheduled a number of times due to adverse conditions but Nick was very accommodating and this was simple to do. The flight itself was extremely smooth and peaceful with lovely views. Drinks at the end with the friendly crew rounded off a great experience! Highly recommend

Wonderful flight. I highly recommend this experience. After reading reviews, we went direct to First Flight. They were organised, professional & felt more personal. So much better than using vouchers from one of the big experience companies. (Tried that, disastrous. Don’t do it). We were due to fly on a Monday evening, but the weather deteriorated so much that the flight had be cancelled. (That’s the downside of Ballooning; its totally weather dependant). We struck lucky; people who were due to go on the Sunday night dropped out (something about a football match?!!) We were asked if we’d like to go in their place. So glad we did. The flight was perfect; a calm sunny evening, so peaceful, with great views over the Cheddar Valley. We live there, so it was fascinating seeing it from the sky, gave a different perspective. The pilot, Rich, helped made it an informative & entertaining trip. We enjoyed helping to set up the balloon and pack away afterwards. The curious cows who came to watch us pack up added to the fun. The icing on the cake was the Fizz at the end. Now we've flown in a hot air balloon once, we’d love to go again. I would definitely use this company again.