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3,4
10 opiniones
Invita a los clientes a opinar
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I had been putting off getting started because regular appointments felt difficult to manage. Then I discovered FitRx and decided to give it a try. From completing the consultation at home to getting clear guidance and updates, the process felt surprisingly simple. What I appreciated most was how easy it was to get started without making everything feel complicated or overwhelming.
Signed up for a 6 month plan, have only received partial order, have been waiting since August for the remainder of my order. Price increased by quite a lot even with 6 month plan. Have sent messages on the Patient portal, get the same answer every time. Have called the number for customer service told to leave a message. Not getting answers Very dissatisfied!!!!
Respuesta de Fitrxapp
Hello Chris! I’m sorry to hear about the delay with the remainder of your six-month order. I understand how frustrating this must be! Please email me directly at admin@getamrx.com so I can personally review your account, order status, and charges and help work toward a resolution. I look forward to working 1x1 with you!
I came across FitRx when I was looking for an easier way to manage my skincare concerns online. I was a little hesitant in the beginning, but getting started was much simpler than I expected. I liked being able to explain my skin concerns through the app and get guidance from home. It was easy to use, and I liked not having to make an in-person visit.
Respuesta de Fitrxapp
Hello Perla! Thank you so much for sharing your experience! We’re glad that getting started with FitRx was simpler than expected and that the app made it easy to discuss your skincare concerns and receive guidance from home. We truly appreciate your trust and are happy we could provide a convenient alternative to an in-person visit! We look forward to working further with you!
Unexpected charges come to my card before I was even verified for my weight loss meds for over $500 , I hope their customer service is good at least.
Respuesta de Fitrxapp
Hello Joshua! I’m sorry to hear about your concerns regarding these charges. I’d like the opportunity to review your account, explain what happened, and help resolve this for you. Please call 1 (507) 502-6507 or email support@fitrxapp.com and ask for Lydia so I can assist you directly. I look forward to working 1x1 with you!
Having a few problems with signing into portal.
Respuesta de Fitrxapp
Hello! I’m sorry to hear you’re having trouble signing in to the portal. I’d be happy to help you regain access and make sure you can find the information you need. I have gone ahead and emailed you directly. If you can, please email me back; I would greatly appreciate it. I look forward to helping you!
I had been putting off getting help with my weight because finding time for appointments was difficult. I decided to try FitRx online, and the process was much easier than expected. I completed the consultation from home, discussed my concerns, and received guidance on possible treatment options. It made getting started feel less overwhelming.
Respuesta de Fitrxapp
Hello Mia! Thank you so much for taking the time out of your day to write a 5-star review about how using FitRx has been for you. I am so happy to read that you are having such a great experience and that we are helping you achieve your goals! I understand how important it is to have telehealth be an easy and guided experience, and I am happy to hear that we have achieved this goal with you. We are excited to be alongside you, and we wish you all the best on YOUR journey!
They're always there when you need them for me to talk to somebody they get right back to you. And they made it possible so I can get monthly instead of paying for three or six months at a time which I really appreciate
Respuesta de Fitrxapp
Hello Tyler! Thank you so much for sharing your experience! I’m happy to hear that our team has been available and responsive whenever you’ve needed help. I’m also glad we could provide a monthly option that works better for your needs. Your appreciation means a great deal to me, and I’m grateful for the opportunity to support you!
Very fast and honest response via messages. Got my questions answered quicky. Delivery was very prompt with good tracking notifications.
Respuesta de Fitrxapp
Hello Jaysen! Thank you so much for sharing your experience! We’re happy to hear that our team provided fast, honest communication and answered your questions quickly. We’re also glad your delivery arrived promptly and that the tracking notifications kept you informed. We truly appreciate your kind feedback!
I contacted customer service to cancel my account ASAP and they would not do for me. Very unhappy with my experience. They still charged me
Respuesta de Fitrxapp
Hello Timothy! I’m sorry to hear about the difficulty you experienced trying to cancel your account and the concern caused by the subsequent charge. I’d appreciate the opportunity to review your cancellation request, account status, and billing history to clarify what occurred and determine how I can help. Please email admin@fitrxapp.com from the email address associated with your account for assistance.
I subscribed in May and after being told by my rheumatologist that I can’t be on GLP-1s, I let them know and wanted to cancel. I received a message saying they would forward my message to their billing team. It never went anywhere and I continued to be charged even though I never received any medication because I never completed my order due to my rheum’s advice. I was charged 4 times at $135 and when I asked for a refund they denied me every penny because my subscription was active. I had looked everywhere for a place to cancel in the beginning and there was nothing, which is why I messaged them to cancel. Suddenly when they denied my refund there was a place to cancel. Run away from this company- they basically robbed me and said it was my fault. Unprofessional and sneaky.
Respuesta de Fitrxapp
Hello Chelsea! I’m sorry to hear about the frustration surrounding your cancellation request, continued membership charges, and refund concerns. I understand why you expected the membership to be canceled after notifying the team that your rheumatologist advised against GLP-1 treatment. I’d appreciate the opportunity to review your account history, cancellation request, charges, and previous communications to better understand what occurred and determine how I can help. Please email admin@fitrxapp.com from the email address associated with your account for assistance.
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