Following a crash a few weeks earlier, I had a really tight deadline for my vehicle repair as I needed my vehicle back in time for a road trip I'd booked in France. Luckily, the team at Fix Auto pulle... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Following a no fault RTC the insurance company delegated this company to repair the vehicle. Dents and crumples restored to a new condition making the car look brilliant and clean. Though it took 8 we... Ver más
La empresa ha respondido
Brought my car in to fix a poor previous repair from another body shop. Was done quickly and smoothly but unfortunately the work was not up to standard. Brought the car back and was quick to agree and... Ver más
La empresa ha respondido
Fix Auto, from the outset were amazing with arranging my car repairs and communication. The works completed were excellent, where no faults could be found.
La empresa ha respondido
Información sobre la empresa
- Tienda de reparación de automóviles
- Taller de chapa y pintura
- Servicio de chapa y pintura
- Mantenimiento y reparación de automóviles
- Servicio de automóvil
Sobre Fix Auto UK - Fix Auto Leicester
Escrito por la empresa
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Escrito por la empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Información de contacto
Lutterworth Road, Beeches Farm, LE8 6NA, Leicester, Reino Unido
- 01162862212
4,6
Excelente
895 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Company car repair
Company car, booked in for quote when I arrived they were very prompt and didn't take long then it was booked in for the repair dropped it off and when it was ready they gave me a call to arrange collection painless.
The loan vehicle was adequate although my car is electric and they didn't have an electric offering but got me from A to B. Repairs were like new and car was clean on it's return.
12 de enero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Leicester
Thanks Ash, we really appreciate your review.
As far as the repair to my vehicle was…
As far as the repair to my vehicle was concerned, it looks as good as new, very happy. However, my car is my pride and joy which I have professionally valeted inside and out once a month, I keep the inside in pristine condition at all times. When I picked it up it was dirty muddy and dusty inside, even the seats were dirty and the pedals were caked in mud, really ruined everything for me to see it so un looked after inside
17 de enero de 2026
Respuesta de Fix Auto UK - Fix Auto Leicester
Hi Treena, we're really sorry to hear that. The site does get muddy at this time of year, and I've sent a message to our team to make sure drivers are more mindful of this.
In the meantime, if you bring the car back to us we will valet it again for you, simply contact us on leicester@fixauto.co.uk if you'd like us to do this. Again, please accept our apologies, as there shouldn't ever be this amount of mud inside a car that we've repaired.
Constant communication
Constant communication, very helpful over the phone. Have done an amazing job fixing my car.
23 de enero de 2026
Respuesta de Fix Auto UK - Fix Auto Leicester
Hi Catherine, thank you so much for your review! We're pleased the repair experience was a good one.
Car took far longer than expected
Edited to include Christmas holidays; including Christmas day, Boxing Day and New Years Day it was in for 19 working days. I didnt include those in original post as I automatically assumed nobody would be working those days.
Car was booked in for 9 working days. It ended up being in for 16 working days as they broke the fan to the air con. It has made the whole experience quite stressful. On the plus, it came back lovely and clean, except for the muddy pedals from the man who drove it back 😆
13 de enero de 2026
Respuesta de Fix Auto UK - Fix Auto Leicester
Hi Tammy, a lot of those 'working days' fell over the Christmas holidays - we were closed on the 25th, 26th Dec and 1st Jan as they're public holidays. We're sorry your car took longer than expected, but we are always really transparent about our working hours during the Christmas holidays and how we only have skeleton staff working between Xmas and New Year. We communicate this online and in our reception.
Your vehicle had already been estimated when it was recovered to us on 19/12, and parts were delivered on 23/12. Once repairs were completed, we identified an issue with the cooling fans. We checked with you to establish whether this was a pre-existing issue and were advised that it was not, so we carried out further investigations. This doesn't mean that we 'broke the fan' – sometimes unexpected issues crop up during a repair, and we always have to check whether it was pre-existing, or caused by the accident, or would have naturally happened due to the lifespan on some parts.
The vehicle was subsequently returned on 13/01. We apologise for the muddy pedals, but as for the rest of your complaint, we could not have fixed the car any faster and are always transparent with customers about timescales.
Edited reply: We'll have to agree to disagree here Tammy, as I end up with a completely different calculation – 15 working days if you include Friday 19th Dec when we'd only just received the car. We closed early at 2pm on the 24th and 31st Dec too. The 9 working days you were booked in for is always an estimate only, and is subject to change if parts are delayed, or we discover something isn't working along the way, as happened in your case.
Superb work carried out by the team!
Want to say a huge thank you to the Fix Auto Leicester, especially Laura, Paula, Naomi and April. My BMW was damaged and the team carried out an amazing job and returned the vehicle promptly. From start to end the process was clear and always felt very welcome when attending the site. Great work from all team members.
Thank you once again for a superb service provided by all.
Mr Dhillon.
4 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Leicester
Hi Mr Dhillon, thank you so much for your review, that's brilliant to hear that our team went above and beyond for you.
Fantastic customer service delivery…
Fantastic customer service delivery back and forth was great, work on car was good
9 de enero de 2026
Respuesta de Fix Auto UK - Fix Auto Leicester
Thanks Susan, that's great to hear!
Fabulous service
Car was collected promptly, and provided with a lovely courtesy car. Driver was friendly. Staff in reception were always polite and helpful when I called and when I went to collect the car they had not only fixed it but valeted it as well
Wonderful job thank you
5 de enero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Leicester
Thanks Sandra, that's lovely to hear – we appreciate your review.
Very professional
Very professional, friendly and efficient. Quality workmanship.
23 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Leicester
Thanks for your review Stuart, that's great to hear.
Respuesta de Fix Auto UK - Fix Auto Leicester
Thanks for your review, we appreciate it!
Excellent service from start to finish
Excellent service from start to finish
17 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Leicester
Thanks for your review Terry, that's great to hear!
Top notch service
Ali and the body shop team always do an outstanding job, with a quick turn around, would definitely recommend Fix Auto Leicester to anyone needing any body work doing on their vehicles.
2 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Leicester
Thanks Paul, we really appreciate your business as always.
Very helpful and efficient service
Very helpful and efficient service from friendly team. Very satisfied with the work completed to my car.
5 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Leicester
Thank you Sue, that's great to hear!
Great communications
Great communications, friendly and helpful staff. A good job done promptly.
3 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Leicester
Thank you Cliff for your review, we really appreciate it.
worst repair experience ever
This was the worst repair experience I have ever had, taking almost 6 months for very minor damage, and the final result not being satisfactory. Zero stars would be given if it was an option. I now feel I understand why car insurance is so expensive given the amount of time which is wasted in the repair process.
3 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Leicester
Hi Gareth,
I've spoken to the front office about what happened here, and without passing the buck, it sounds like the issue was mostly with your insurance company due to their lack of response with authorising repairs.
I can assure you it's very unusual for a repair to take this long, usually they are completed within days (although any parts delays add on time), so we can only apologise that you didn't have the best experience with us. We have completed all work to the best of our ability and any further issue now rests with VW and your insurer unfortunately.
For context, your vehicle was recovered into site on the 26/6/25. It was estimated on 30/6/25, and needed an inspection so we had to chase insurers to authorise repairs on several occasions.
Authority was finally received 15/9/25 (11 weeks later), it was this that caused such a massive delay.
The vehicle then had to go to a VW dealership to determine the issues as it was a nonstarter. It came back on site 31/10 and all mechanical work completed. We had to await further parts, which arrived on 21/11 (a further 3 week delay).
Extra work was then completed on the near side of the vehicle that was not part of the accident. Repairs were completed on 27/11 and we delivered the vehicle back, however you rejected it, and the drivers had to bring it back on site.
We understand your complaint was with the door trim not being attached, and the door skin not welded correctly. Our Bodyshop manager discussed with you how the door was provided from the dealership and that is how they come, and that the next steps were to take the vehicle yourself to VW.
We informed the insurance company, and they informed you that we had done the work, and no further work was going to be completed. We returned the vehicle back to you again on Wednesday.
Excellent Service and Customer Care
All the staff went out of their way to help us and repair our car despite difficulties with our insurance company. We were never made to feel that the delay was our fault, they were completely helpful throughout the whole process.
Added to that when it came time to collect our car the work had been completed to an exceptional standard.
A wonderful company to deal with.
2 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Leicester
That's great to hear, we really appreciate your review.
Respuesta de Fix Auto UK - Fix Auto Leicester
Thanks Michael for your review!
Respuesta de Fix Auto UK - Fix Auto Leicester
Thanks for your review Saji.
Would recommend
Good customer service. Good communication. Very please with the level of workmanship.
26 de noviembre de 2025
Respuesta de Fix Auto UK - Fix Auto Leicester
Thanks Stephen! That's great to hear.
Super communications
Super communications, very friendly staff who kept me updated throughout every stage, secure premises giving me peace of mind with my vehicle security, and finally, very happy with the quality of the repairs
..great experience all round
22 de noviembre de 2025
Respuesta de Fix Auto UK - Fix Auto Leicester
Thank you for your review, we're pleased we could help with your repair.
They where quick helpful and…
They where quick helpful and professional I was really shocked how well they dealt with me A*
19 de noviembre de 2025
Respuesta de Fix Auto UK - Fix Auto Leicester
Thanks for your review, we really appreciate it!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.