Excellent experience from start to finish. My Tesla has been repaired exceptionally well and you wouldn’t even know it’s been repaired. I was updated all along the way. Very happy with the service and... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónPortland Road, Longton, ST3 1EW Stoke-on-Trent, Staffordshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
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Consulta las opiniones de los clientes
The service from start to finish was excellent. I had my car picked up from my home on 26th November 2022 and placed in a queue to be repaired. I was given regular updates by Nicky and Phil. The re... Ver más
La empresa ha respondido
Amazing customer service! Couldn’t do enough to help me out especially being a female who doesn’t have a clue with cars 😂 lovely front of house staff and amazing mechanics getting everything fixed to... Ver más
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Great company to deal with, brilliant communication from arranging pick-up to the home delivery. No signs of any kind of repairs and delivered clean and shiny. After overnight software update problem... Ver más
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Información sobre la empresa
- Tienda de reparación de automóviles
- Taller de chapa y pintura
- Servicio de chapa y pintura
- Mantenimiento y reparación de automóviles
- Servicio de automóvil
Sobre Fix Auto UK - Fix Auto Stoke-on-Trent
Escrito por la empresa
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Escrito por la empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Información de contacto
Portland Road, Longton, ST3 1EW, Stoke-on-Trent, Staffordshire, Reino Unido
- 01782 315242
4,7
Excelente
259 opiniones
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Replaced a part that wasn’t needed and poor colour match
Replaced a part that wasn’t needed, in our opinion. Resprayed the whole back end of the car when the only damage was a very minor scrape and the result is now a poor colour match to the rest of the paintwork. They use the excuse that it’s because paint takes differently to plastic than to metal. But a very small “localised” repair to the very small 50mm scrape would have been adequate and avoided this. Quite disappointed as it feels that it’s ruined a six month old car! Hopefully over time it may fade and become acceptable. Other than that, staff were all very friendly and delivery driver very pleasant and professional.
24 de diciembre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
A full explanation has been given regarding parts replacement which has been justified and submitted to the insurance company with their agreement. All repairs to the rear bumper also justified and localised to that area not the whole rear of the vehicle. Should you wish to discuss the colour we are more than happy to assist and our repairs comply to the vehicle manufacturer specifications. Kind Regards
Very good service
Very good service
Very good people
Do a very good job
100% recommend
17 de diciembre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning and thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
FIRST CLASS SERVICE.THE STAFF WHERE…
FIRST CLASS SERVICE.THE STAFF WHERE VERY POLITE AND HELPFULL.
9 de diciembre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning David. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
First class
Excellent service from friendly and helpful staff. Car was repaired to a super high standard, and returned clean and shining. Fabulous job, thank you all!
2 de diciembre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Holly. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Dealt with quickly and efficiently and…
Dealt with quickly and efficiently and my car was lovely and clean inside and out after
2 de diciembre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Natalie. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Wouldn’t hesitate to use again!
All very polite, friendly and professional.
Repair work done to a very high standard…even completed a few days before estimated!
Overall, I hope I won’t have to, but should the need arise, I would have no qualms using them, again.
Thanks to all of the team - very happy Customer!
30 de noviembre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Ian. Thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Lovely job very quick but just lacks…
Lovely job very quick but just lacks the final check over and adjustment of the Equal margin round the boot door not happy
24 de noviembre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Christopher. Thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent service was kept informed…
Excellent service was kept informed during repair brilliant job would recommend!
20 de noviembre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Joanne. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Car repaired to a high standard
Car repaired to a high standard, ready before the due date and provided me with a courtesy car for the duration of the repair period.
Well done 👍
10 de noviembre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Tim. Thanks for the lovely review. We're glad to hear everything went well and you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Great friendly service
Great friendly service. Kept me informed throughout the repair. The repair is excellent quality. The use of the courtesy car was very appreciated with having two children and my Dad to look after. I would recommend this service.
6 de noviembre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Natalie. Thank you so much your kind words and taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Easy pick up and survey of work…
Easy pick up and survey of work required...... prompt turn round and job looked great
29 de octubre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Trev. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
As an 81 year old I felt relieved…
As an 81 year old I felt relieved having spoken to reception that I was to stop worrying as they would handle everything on my behalf. This actually happened which in itself is a rarity in this day and age. The staff were delightful from word go and incredibly efficient. Everything happened as they said it would and when all was done I drove away satisfied in every possible way.
21 de octubre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Mrs Johnson. Thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience and everything went smoothly. We will pass on the good review to the rest of the team. Have a great day!
Very nice people and very helpful
19 de octubre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Sylvia. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Ron. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent very very good fully…
Excellent very very good fully informative brilliant
14 de octubre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Geoffrey. Thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Contact was good
Contact was good. Unfortunate that car could not be collected or delivered back.
On completion of the repair when we collected the car the trim around the bumper had not been re-fitted. This was done quickly. Luckily we noticed before driving 40 miles home
12 de octubre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Hilary. Glad to hear everything got sorted and thank you for taking the time to leave us a review and we'll pass on the good review to the rest of the team. Have a great day!
Fuss Free and Helpfull Staff My Car was…
Fuss Free and Helpfull Staff My Car was returned to Me Well Ahead of Time I,m Very Pleased I Can,t tell that the car has been in for repair Looks like NEW. I have to admit to being scepticle But the proof is in the pudding I have NO problem giving Fix Auto Stoke on Trent My Top recommendation
3 de octubre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Kevin. Thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent communication and service
Excellent communication and service. Thank you
26 de septiembre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Jen. Thank you so much for your kind words and taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Finished to a poor standard
Car was finished to a very poor standard with the exhaust not fitted properly. Wasted a days work coming to collect the first time because I rejected because of the quality of the paint finish. Still not completely happy on collection but I didn’t have the time to go back a third time to collect.
Very none committal on when the car would be ready, caused a major headache for collection. Staff are polite though, if only the work was to an acceptable standard.
In response to the garage reply - the part was genuine but was fitted so badly it looked like a parts bin special. The inconvenience of collection vs the inconvenience of delivery was not my point was it? My point was you couldn’t commit to a day and expect the world to revolve around your timescales. If you’d delivered it I would have been the other end of the country. You could have just fixed it properly in the first place and saved me a second trip, that would have been easier for everyone. Given I’ve not been happy with the finish level twice what’s the point of going for a third attempt? Shouldn’t it have been done right first time?
24 de septiembre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Mr Lack. Thank you for taking the time to leave us a review. Firstly I would like to apologise for the headache and upset this has caused you, as this is not our intention. I can see that we did offer to deliver your vehicle, however, you preferred to collect. Our advisor explained what had happened and also that the part was genuine. On your initial inspection everything appeared in order but please feel free to contact us if there is something you wish to discuss and we will be happy to review this with you. Warm Regards.
Excellent service from start to finish
19 de septiembre de 2021
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Tracy. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
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