Excellent experience from start to finish. My Tesla has been repaired exceptionally well and you wouldn’t even know it’s been repaired. I was updated all along the way. Very happy with the service and... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónPortland Road, Longton, ST3 1EW Stoke-on-Trent, Staffordshire, GB
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Consulta las opiniones de los clientes
The service from start to finish was excellent. I had my car picked up from my home on 26th November 2022 and placed in a queue to be repaired. I was given regular updates by Nicky and Phil. The re... Ver más
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Amazing customer service! Couldn’t do enough to help me out especially being a female who doesn’t have a clue with cars 😂 lovely front of house staff and amazing mechanics getting everything fixed to... Ver más
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Great company to deal with, brilliant communication from arranging pick-up to the home delivery. No signs of any kind of repairs and delivered clean and shiny. After overnight software update problem... Ver más
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Información sobre la empresa
- Tienda de reparación de automóviles
- Taller de chapa y pintura
- Servicio de chapa y pintura
- Mantenimiento y reparación de automóviles
- Servicio de automóvil
Sobre Fix Auto UK - Fix Auto Stoke-on-Trent
Escrito por la empresa
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Escrito por la empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Información de contacto
Portland Road, Longton, ST3 1EW, Stoke-on-Trent, Staffordshire, Reino Unido
- 01782 315242
4,7
Excelente
259 opiniones
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Disgraceful ‘service’ …
Booked in for an MOT and when I arrived the MOT section closed. Woman on desk showed me my booking in the Book. She shrugged her shoulders and said it was shut. I went back later as I wasn’t happy and she denied ever showing me the Book entry!! Really!! I’ve been a regular customer for years and this is how I was treated!!! Disgraceful!! Rude!!! Won’t go back for anything now
4 de agosto de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning. Thank you for taking our call earlier and again we apologise for any upset this has caused you, it certainly was not our intention. Unfortunately, this was due to staff illness and the re scheduled appointment was later cancelled. We are please to hear you were able to source a more convenient appointment and the work has been completed for you. Again please accept our apologies.
Brilliant great car repair and service…
Brilliant great car repair and service from start to finish.
31 de julio de 2026
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon David. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and will pass on your very kind words to the rest of the team. Have a great day!
Excellent experience from start to…
Excellent experience from start to finish. My Tesla has been repaired exceptionally well and you wouldn’t even know it’s been repaired. I was updated all along the way. Very happy with the service and quality of repair. Would highly recommend.
22 de julio de 2026
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Mark and we would like to take this opportunity to thank you for taking the taking the time to leave us a review. We are pleased to hear that you had a great experience and we will pass on the good review to the rest of the team. Have a great day!
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Karen. We would like to thank you for your feedback as this does help us a lot. Your very kind words will be shared with the rest of the team. Have a lovely day.
Provided me with reassurance
Provided me with reassurance
Great customer service
25 de junio de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Kirsty. Thank you for taking the time to leave us a review and we are so pleased to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent job and first class service
Excellent job and first class service
Thank you
18 de junio de 2026
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Mr Wright and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Staff very polite and professional.
Staff very polite and professional.
We were updated on a regular basis during the rectification period.
We were very happy with the quality of the repair.
Everything was conducted efficiently and effectively.
8 de junio de 2026
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Mr Barrett. Thank you for entrusting us with the repairs to your vehicle and we are so pleased that to hear you had a great experience. Thank you also for your lovely feedback, which we appreciate and will pass onto the rest of the team. Have a great day!
Was told car may take a few days as an…
Was told car may take a few days as an estimate and was ready the same day.
Would 100% recommend to anyone
Brilliant service
And brilliant staff
5 de junio de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Evening Kate. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and will pass your comments onto the rest of the team. Have a lovely evening!
Very efficient and polite and kept me…
Very efficient and polite and kept me up to date
28 de mayo de 2026
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Hi Alison. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and will pass on the good review to the rest of the team. Have a great day!
Overall
Overall, the communication throughout the process was good, with updates provided in a timely manner. However, I did find that some members of staff occasionally came across as a little standoffish, both in person and over the phone, which slightly impacted the overall customer experience.
The quality of the bodywork repair itself was very good, and the visible finish met expectations. That said, I did notice a few minor issues inside the vehicle after the repair was completed, which required attention.
In summary, while the repair work was strong, there is some room for improvement in customer interaction and attention to detail during the final checks.
13 de mayo de 2026
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Afternoon Michael. Thank you so much for taking the time to provide us with your feedback and your constructive comments, which I am so thankful for and will look to provide some internal personal development training in those areas (thank you). We are glad to hear you had a great experience and happy with the final repairs. Have a great day!
Excellent all round
Excellent all round. Another driver clipped my Tesla as he was unsuccessfully overtaking. Front wing, side panel, wheel, sensors all damaged. Car was picked up nice and easy, kept informed during the repair process and as I needed my car back before a booked holiday and long drive, they worked their magic to get it repaired on time. Tesla came back looking brand new. Amazed. Staff I dealt with were all friendly, answered the phones very quickly, nice and courteous throughout. Even offered a nice cold drink as they brought my car round to me when it was ready. All in all, thoroughly recommended and well pleased with the entire experience. Not many companies exist anymore that put this much effort into the customer experience. Whilst I hope no one else crashes into me, if they do, I know where I’m going for my repairs. Nice work Stoke team. Very nice work.
13 de mayo de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning James. We are so pleased that you have your vehicle back and everything went as smoothly as possible. Thank you for taking the time to leave us a review and such kind words as it really is appreciated. We will pass on the good review to the rest of the team. Have a great day!
Quality Service
The customer service was very good. I was kept informed of how the repairs to the vehicle were progressing.
Good quality workmanship. Repairs were carried out speedily.
Vehicle was returned valeted.
23 de abril de 2026
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Rachel. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and we'll pass on the good review to the rest of the team. Have a great day!
From the 1st day of going through those…
From the 1st day of going through those doors to collecting my car today id say well done to all the team, start to finish....if i could give you 10 stars i would.....audi a5 convertable...🤩
23 de abril de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Margery and thank you so much for your kind words and such a positive review. We're glad to hear you had a great experience and will pass on the good review to the rest of the team. Have a great day!
The company kept me updated on my…
The company kept me updated on my repairs throughout via email and phone calls , arranged collection and drop off, were very friendly and provided as much detail as possible
18 de marzo de 2026
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Livvy and thankyou so much for taking the time to leave us a review. We're glad to hear you had a great experience with us and we will pass on your kind words to the rest of the team. Have a great day!
Great communication throughout
Great communication throughout, regular updates and the repair work was faultless
19 de febrero de 2026
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Gary and thank you so much for taking the time to and we will pass on the good review to the rest of the team. Have a great day!
The staff were very helpful and they…
The staff were very helpful and they kept me fully informed of the of the situation during of what proved to be a long process because of the delay in obtaining parts.
13 de febrero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Jeanette. We would like to thank you for taking the time to leave us a review. We're glad to hear you had a great experience and will pass on your kind words to the rest of the team. Have a great day!
M&M Garage Stoke (fix auto) took my car…
M&M Garage Stoke (fix auto) took my car at the end of December and was told it would be fixed by the 15th of January. That date came and went, and for the last two weeks I’ve been repeatedly told the car would be “ready soon,” which turned out not to be true. I’ve now been told the car won’t be ready until the 20th of February . I feel like I’ve been lied to and kept in the dark, with constantly changing stories and no honest explanation. At this point, I’m seriously concerned that something has happened to my car and I’m not being told the full truth.
This has been an extremely frustrating and stressful experience. Poor communication, missed deadlines, and no accountability. Worst garage experience I’ve had — I would not recommend them
5 de febrero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good afternoon, Mr Anton. We are sorry to hear that you feel we are not helping you and delaying the repairs to your vehicle unnecessary, this is not our intention. You mentioned you were told your repairs would be complete by 15/1/26 and unfortunately this is where the confusion has arisen as we have not advised this at any point to anyone, so it might be something that came from another source. I can see you have been updated by us firstly on 23/1/26 you then rang back on 27/1/26 and requested a detailed email explaining everything to date, which we have sent. We are looking to review on or before 20/2/26. Below is the sequence of events so far –
22/12/25 Notification received, contact made, and you were going to get the vehicle into us
23/12/25 Vehicle did not arrive, so we contacted you and arrange to collect the vehicle on 29/12/25
29/123/25 Vehicle On Site
30/12/25 Estimate Completed
5/1/26 Authorised and parts ordered
14/1/26 Parts Arrived vehicle scheduled into workshop and Steering Geo to be carried out
21/1/26 Vehicle In progress
23/1/26 updated you confirmed your vehicle was in progress and agreed we would contact you again on 5/2/26 with a review
5/2/26 updated you and advised that when we came to fit the new part, we found it was incorrect and they had sent R/H/Wing despite us ordering L/H/Wing, so awaiting new part and we would review again on or before 20/2/26 although you wanted your vehicle back, we were unable to accommodate you as the repairs had started
Please be assured we are doing everything we can and want your vehicle returned to you as soon as it is safe and possible to do so.
Very happy with service always kept us…
Very happy with service always kept us updated with progress , and our car was returned as if it had just come out of showroom , staff helpful and friendly 🙂👍well done all of you
27 de enero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Evening Melanie. We would like to thank you for taking the time to leave us a review. We're glad to hear you had a great experience and we will pass on your kind words and great review to the rest of the team. Have a lovely evening!
Brilliant from start to finish!
I had repair work carried out on my Tesla by M&M Fix Auto and the whole experience was excellent from start to finish. Communication was clear and consistent throughout, which really put me at ease. The staff were friendly, professional, and genuinely helpful.
The collection and delivery service was a huge bonus and made the process completely hassle-free. The quality of the repair work was top-notch, and my car was returned in perfect condition.
Highly recommend M&M Fix Auto
14 de enero de 2026
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Nic and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience throughout the repair process and are pleased with the quality of repairs to your vehicle. We will pass on your very kind words & review to the rest of the team. Have a great day!
Very professional staff and service
Good communication and excellent customer service throughout whilst my vehicle was repaired. I am very grateful for the prompt and courteous vehicle pick up and delivery service provided too. Everyone I spoke to at the company was extremely helpful and friendly. Thank you so much.
9 de enero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent
Good Morning Jessica and thank you so much for taking the time to leave us a review. We're glad that you have a great experience and we will pass on your kind words to the rest of the team. Have a great day!
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