Fix Auto UK - Fix Auto Stoke-on-Trent Opiniones 

259
TrustScore: 4.5 sobre 5

4,7

Portland Road, Longton, ST3 1EW Stoke-on-Trent, Staffordshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent experience from start to finish. My Tesla has been repaired exceptionally well and you wouldn’t even know it’s been repaired. I was updated all along the way. Very happy with the service and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The service from start to finish was excellent. I had my car picked up from my home on 26th November 2022 and placed in a queue to be repaired. I was given regular updates by Nicky and Phil. The re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing customer service! Couldn’t do enough to help me out especially being a female who doesn’t have a clue with cars 😂 lovely front of house staff and amazing mechanics getting everything fixed to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great company to deal with, brilliant communication from arranging pick-up to the home delivery. No signs of any kind of repairs and delivered clean and shiny. After overnight software update problem... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles
  2. Taller de chapa y pintura
  3. Servicio de chapa y pintura
  4. Mantenimiento y reparación de automóviles
  5. Servicio de automóvil

Sobre Fix Auto UK - Fix Auto Stoke-on-Trent

Escrito por la empresa

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Escrito por la empresa

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Información de contacto

  • Portland Road, Longton, ST3 1EW, Stoke-on-Trent, Staffordshire, Reino Unido

  • 01782 315242

4,7

Excelente

TrustScore: 4.5 sobre 5

259 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(259)

5602 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

A truly fantastic customer service…

A truly fantastic customer service experience, the team have looked after me with great communication at every stage and i cannot fault the overall standard of repair. The team will be my first call should i ever need any other repairs on my vehicles, cannot thank the team enough!!!

14 de marzo de 2024
Opinión espontánea
Logotipo de Fix Auto UK - Fix Auto Stoke-on-Trent

Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good afternoon Simon and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience and appreciate your kind words. We will pass on the great review to the rest of the team. Have a lovely evening!

Valorada con 5 estrellas sobre 5

Excellent service

Some delay in waiting for parts but I was kept well informed of progress. Staff were always very helpful and pleasant. The work completed was excellent and some additional issues were also dealt with at my request. I am very pleased with the service and would definitely recommend

8 de febrero de 2024
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Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good afternoon Margaret. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!

Valorada con 5 estrellas sobre 5

Very happy but …

Very happy with the repairs and excellent and reassuring customer service. Only criticism is they left the alloy locking nut key on the wheel.

8 de febrero de 2024
Opinión espontánea
Logotipo de Fix Auto UK - Fix Auto Stoke-on-Trent

Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good afternoon Sach. Thank you for taking the time to leave us a review and sincere apologise over the locking wheel nut. We're glad to hear you had a great experience and we will pass on the good review to the rest of the team. Have a great day!

Valorada con 5 estrellas sobre 5

Our Motability vehicle was collected on 4th January and returned on the 22nd

Our Motability vehicle was collected in a sorry state after sustaining a lot of nearside damage when avoiding a pedestrian in the road at night then, whilst waiting for a repair date, someone kindly reversed into our rear bumper whilst being parked in a supermarket!
So we had to submit two no fault claims for repair but it was no problem for M & M to co-ordinate and ensure a quick and professional turnaround, keeping us informed regularly on the progress of the repairs. On its return, our car looked like the day it was rolled out of the showroom! Many thanks for a job well done.

6 de febrero de 2024
Opinión espontánea
Logotipo de Fix Auto UK - Fix Auto Stoke-on-Trent

Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good afternoon Mr White. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience and appreciate you taking the time to feed this back to us. We will pass your lovely comments on to the rest of the team. Thanks again and have a great day!

Valorada con 5 estrellas sobre 5

Highly recommended, would use again without hesitation.

Side of my car was badly damaged in a collision.
Repair carried out to perfection, including a 1" minor scratch which was already on an adjacent panel; unable to tell that there had ever been any damage.
Parts availability, outside the repairer's control meant that my car was off the road for several weeks but M&M regularly kept me updated.
Great service and very professional.

3 de diciembre de 2023
Opinión espontánea
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Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good afternoon Mr Tucker and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience despite the parts issues and we do appreciate your understanding in this. We will pass on the good review to the rest of the team. Have a great day!

Valorada con 5 estrellas sobre 5

Excellent service and job very happy…

Excellent service and job very happy with result

25 de enero de 2024
Opinión espontánea
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Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good Morning Patricia, and thank you so much for taking the time to leave us a review. We notice the review score is only 1 star which is the lowest but your comments as so positive and reflect a 5 star, so we assume this is just an error and glad to hear you had a great experience. We will pass on the good review to the rest of the team. Have a great day!

Valorada con 5 estrellas sobre 5

Great repair

Great communication at every step of the process. The repair was carried out quickly and to such a high standard that it's impossible to tell there was any damage in the first place.

11 de enero de 2024
Opinión espontánea
Logotipo de Fix Auto UK - Fix Auto Stoke-on-Trent

Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good afternoon Mr Doughty and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!

Valorada con 5 estrellas sobre 5

Great service from start to finish

Great service from start to finish. Staff were so friendly and helpful. The work done was fantastic, couldn’t spot the repairs or the colour match. Great team at all levels well done, would use again without a doubt.

6 de diciembre de 2023
Opinión espontánea
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Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent


Good afternoon. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!

Valorada con 4 estrellas sobre 5

Excellent repair and service

Excellent repair. Staff were professional helpful and polite. No hassle experience. Just thought that 10 working days for repair was a little long?

Would recommend Fix Auto to anyone
Thank you

18 de diciembre de 2023
Logotipo de Fix Auto UK - Fix Auto Stoke-on-Trent

Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good Morning Mr Summerfield. Thank you for taking the time to leave us a review, we do appreciate it and it does make a difference to us. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!

Valorada con 5 estrellas sobre 5

Fantastic job made on my car and the…

Fantastic job made on my car and the estimator Jack Wherton was brilliant.

2 de noviembre de 2023
Opinión espontánea
Logotipo de Fix Auto UK - Fix Auto Stoke-on-Trent

Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good Morning Mr Buxton. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!

Valorada con 5 estrellas sobre 5

I would thoroughly recommend Fix Auto…

I would thoroughly recommend Fix Auto Stoke On Trent to fix your vehicle ,I recently had to have my new cars bodywork and from start to finish they were excellent ,they collected my car from my home ,did a first class job on my vehicle and delivered the car back to my home ,all through the procedure I was kept informed by the wonderful polite staff from phone calls to the delivery drivers all were excellent ,

7 de noviembre de 2023
Opinión espontánea
Logotipo de Fix Auto UK - Fix Auto Stoke-on-Trent

Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good Morning Mr Rowe and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!

Valorada con 5 estrellas sobre 5

Everything went smoothly

Everything went smoothly. Staff were polite and efficient. My car was collected and returned in a timely manner. I'm happy with the repair.

14 de noviembre de 2023
Opinión espontánea
Logotipo de Fix Auto UK - Fix Auto Stoke-on-Trent

Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good Morning Ann and thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!

Valorada con 5 estrellas sobre 5

Fantastic customer service from the…

Fantastic customer service from the moment I first got in touch to the moment I picked up my repaired car :) kind and friendly staff who made my experience much more smooth and plain sailing. Also BONUS my car came back cleaner than it went. Greatly appreciated. Going forward it’s the only place I’d use. THANKS TO ALL

14 de noviembre de 2023
Opinión espontánea
Logotipo de Fix Auto UK - Fix Auto Stoke-on-Trent

Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good Morning Annette and thank you so much for your kind words and taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!

Valorada con 5 estrellas sobre 5

Top repair service from all involved

Fantastic repair job done by the guys at M&M. The 2 delivery gentlemen were lovely, kept me updated on my delivery time and even parked the vehicle back on my drive for me. Special mention for Judy as her customer service skills were fantastic and she really went above and beyond when I needed to get my vehicle back. Thankyou all!!

9 de noviembre de 2023
Opinión espontánea
Logotipo de Fix Auto UK - Fix Auto Stoke-on-Trent

Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good Morning Shelly and thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to Judy and the rest of the team. Have a great day!

Valorada con 5 estrellas sobre 5

took a long time to repair due toto…

took a long time to repair due toto delay in sourcing parts, but well worth it. Friendly staff and fantastic repair

7 de noviembre de 2023
Opinión espontánea
Logotipo de Fix Auto UK - Fix Auto Stoke-on-Trent

Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good afternoon Mrs Vagars and we would like to thank you for taking the time to leave us a review. We're glad to hear that despite the parts issue, you had a great experience we'll pass on the good review to the rest of the team. Have a great day!

Valorada con 5 estrellas sobre 5

I can highly recommend M&M

The staff are incredibly polite, friendly and professional. I was dealt with promptly each time I went - to get the estimate, leave my car and subsequently pick it up. The job was done very well and my car came back looking like new, inside and out - thank you for the excellent valeting. I think they went above and beyond and were very understanding when I had to change the date my car went in. I should like to say a particular thank you to Jo, who did an amazing job.

30 de octubre de 2023
Opinión espontánea
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Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good Afternoon June and thank you so much for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to Jo and the rest of the team. Have a great day!

Valorada con 4 estrellas sobre 5

The company were really professional…

The company were really professional they took over all the stress I was looking after my husband as he ill and sadly he passed away and they looked after me I felt no pressure at all and my car looks like new I would like to thank all the team

10 de octubre de 2023
Opinión espontánea
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Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good afternoon Pamela. We are so sorry for your loss and thank you for taking the time to leave us such a wonderful review. We're glad to hear you had a great experience, during this difficult time and we will pass on your kind words to the rest of the team.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service and work completed to a very high standard . never had the car so clean after the valet!

11 de octubre de 2023
Opinión espontánea
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Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good Morning Nicola and thank you for taking the time to leave us a review and your kind words, it really does make a difference to us. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!

Valorada con 5 estrellas sobre 5

Good communication no fuss all the work…

Good communication no fuss all the work carried out to excellent standard can't tell there was ever any damage would recommend

17 de septiembre de 2023
Opinión espontánea
Logotipo de Fix Auto UK - Fix Auto Stoke-on-Trent

Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good afternoon Mr Gilson. Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!

Valorada con 5 estrellas sobre 5

Great work

Mm are brilliant quick and did a brilliant job

17 de octubre de 2023
Opinión espontánea
Logotipo de Fix Auto UK - Fix Auto Stoke-on-Trent

Respuesta de Fix Auto UK - Fix Auto Stoke-on-Trent

Good afternoon and thank you so much for the great feedback. We will pass this onto the team. Have a great day!

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