Fix Auto UK - Fix Auto Swansea West Opiniones 

82
TrustScore: 4.5 sobre 5

4,6

PBM House, Kingsway, SA5 4ES Swansea, Wales, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very professional service. My car was repaired very well and you can’t even see where the damage was. Car was also cleaned inside and out before it was returned

Valorada con 5 estrellas sobre 5

The staff were always pleasant and polite during all interactions. They kept me updated at all times, there was a delay for the part which was down to the supplier. Despite this they chased arrival... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

The finished repair was first class but the time it took to go from estimate to the completed work was not good .It would appear too much work was taken on without sufficient staff to under take the w... Ver más

Valorada con 5 estrellas sobre 5

Due to unexpected circumstances the booking took a while to get set(6weeks) but once in, work only took a week. The damage was a nasty dent and scrape including damage to frame; The repair is to an... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles
  2. Taller de chapa y pintura
  3. Servicio de chapa y pintura
  4. Mantenimiento y reparación de automóviles
  5. Servicio de automóvil

Sobre Fix Auto UK - Fix Auto Swansea West

Escrito por la empresa

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Escrito por la empresa

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Información de contacto

  • PBM House, Kingsway, SA5 4ES, Swansea, Wales, Reino Unido

  • 01792580627

4,6

Excelente

TrustScore: 4.5 sobre 5

82 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(82)

5667 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Dashcam wires taken out

I found the company to be very efficient and clear in their booking and communications. I was very satisfied with the service they provided.
The one problem I had was on the return of my car I found all the wires unplugged from my dashcam and it left at a tilted angle, as if little care was taken pulling out the wires. This DESPITE my unplugging the power feed in the presence of their representative on handing over the car.
If customers property is interferred with, it should be returned in the state it was originally in.

12 de marzo de 2026
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We appreciate your feedback and are happy that you were overall satisfied with our efficient booking process and clear communication. We regret to hear about the issue with your dashcam upon your car's return, especially since you took the time to unplug it. We will look into this to ensure better care is taken within the future.

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff very quick with repairs nothing was to much trouble explained all the work that they done

24 de febrero de 2026
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Hi Ann, thank you for your kind words and 5 star review. it means a lot to us!

Valorada con 5 estrellas sobre 5

Lovely customer service from the team…

Lovely customer service from the team in the office and a prompt repair, done perfectly.

27 de febrero de 2026
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Hi, thank you for the 5 star review. it means a lot!

Valorada con 5 estrellas sobre 5

Exceptional service from everyone…

Exceptional service from everyone there, communication was amazing and would highly recommend 👏

16 de febrero de 2026
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Hi Sean,

We appreciate your positive feedback and 5 star review

Fix Auto Swansea West Team.

Valorada con 5 estrellas sobre 5

Five star

Five star. Good communication throughout. Repair carried out to
complete satisfaction and vehicle returned valeted. Highly recommend Fix Auto-Swansea West.

14 de febrero de 2026
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Hi Mark. Thank you for the 5 star review and recommendation. It means a lot!

Valorada con 5 estrellas sobre 5

Customer service at reception very…

Customer service at reception very welcoming
All round service good polite and cheerful

26 de enero de 2026
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Thank you for the 5 star review, it means a lot!

Valorada con 5 estrellas sobre 5

Fantastic customer service and repair…

Fantastic customer service and repair carried out very quickly, would highly recommend

31 de enero de 2026
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Thank you for the 5 star review, its means a lot.

Valorada con 5 estrellas sobre 5

A great repair job

A great job done with good communication throught.

27 de enero de 2026
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Thank you for the 5 star review!

Valorada con 4 estrellas sobre 5

I am not qualified to comment on the…

I am not qualified to comment on the repair but it looks alright! However, it took two weeks to have an assessment appointment and then another 3 weeks for the car to go in for the repair. Booked in for a Monday, car to be collected. Early afternoon the Friday before, I rang to check all in order - oh, we were going to ring you later to say can't take it in due to lack of capacity. I had cancelled/ rearranged all appointments for the following ten days! Why on earth could they not have let me know earlier and why didI have to ring? Next time that could be offered was New Year - 6 weeks later! I stressed through the insurance company that the car also had to be serviced for MOT end January. Car collection and return were excellent- punctual and polite. Customer service on the phone was very good. Did not use courtesy car as far too small. Car returned very clean inside and out.

14 de enero de 2026
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Thank you for taking the time to leave such detailed feedback.

We’re pleased to hear that the vehicle collection and return, cleanliness of the car, and our telephone customer service met your expectations. It’s great to know those parts of the experience were positive.

However, we sincerely apologise for the delay and, in particular, for the late notice regarding the cancellation of your original repair booking. We completely understand how frustrating and disruptive this must have been, especially given the advance planning you had already done and the additional pressure of an upcoming MOT. You are absolutely right that this should have been communicated sooner, and we acknowledge that this fell short of the level of service we aim to provide.

Capacity issues can occasionally arise, but that does not excuse the lack of timely communication in this instance. Your feedback has been shared with the relevant teams so we can improve our scheduling and customer notifications going forward.

Thank you again for highlighting both the positives and the areas where we need to do better. We appreciate your patience and the opportunity for us to learn and improve from your experience.

Valorada con 1 estrellas sobre 5

Terrible people to work for lucky to…

Terrible people to work for lucky to them im not the same person as years ago, they took me in for test day I worked all day from 8am till 4pm, did quite a bit of work other employeed were happy bosses didnt even bother to check in all day after that didnt hear anything back and when I messaged them about payment they ignored they still owe me that day of payment after over a year, dont bother trying to work for them they will take you in let you work all day and then not pay you or get back to you with any feedback free work basically for them people like that really pushes to be the person you never wanted to be again. Dont bother seriously.

17 de enero de 2025
Opinión espontánea
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Hi Dam,

We appreciate you taking the time to share your experience. if you could email myself with more details and i can investigate this personally.

chrisbailey@fixauto.co.uk

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, would definitely recommend

5 de septiembre de 2025
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Thank you for the 5 star review!

Valorada con 5 estrellas sobre 5

Staff were excellent

Staff were excellent. Quick service on drop off and collection. All work completed to highest standard

28 de noviembre de 2025
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Thank you for the kind words

Valorada con 5 estrellas sobre 5

Fab company

Fab company, amazing communication, car looks brand new :) xx

28 de noviembre de 2025
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Thank you for the 5 star review :)

Valorada con 5 estrellas sobre 5

ry went as we were told.Dates and…

Every went as we were told.Dates and times
A perfect repair All employees were very helpful by all employees

12 de noviembre de 2025
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We appreciate you taking the time to leave us this great review!

Valorada con 5 estrellas sobre 5

Vehicle Repair

A great service from collecting my car to delivery after completion of the work. Although only a minor scuff looks brand new very happy. Also carried out a valet service. I was also able to track every step. The staff were friendly and courteous and an added bonus they made me a lovely cup of tea when I first called in to have the damage assessed. Thank you all.

8 de noviembre de 2025
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Thank you so much for your kind words! We're delighted to hear you were happy with the repair and that your car looks brand new again.

Valorada con 5 estrellas sobre 5

Excellent service from Fix Auto Swansea…

Excellent service from Fix Auto Swansea West. From beginning to completion of our car repair we were kept up to date. At collection they explained what had been undertaken and handed over our car

5 de noviembre de 2025
Opinión espontánea
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We appreciate you taking the time to leave us this fantastic review!

Valorada con 5 estrellas sobre 5

Great work and communication

Great work and communication

30 de octubre de 2025
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We appreciate your positive feedback and are happy to hear that you were pleased with our communication and work.

Valorada con 5 estrellas sobre 5

My car had a minor scuff and sensors…

My car had a minor scuff and sensors needed calibration due to it being involved in a small collision when parked in a car park. The staff at the centre were all great, polite and friendly.

The work carried out involved removing the bumper, respraying and the sensors recalibrated, this was all completed to a high standard, with the paint work a clear match. They talked me through the work that was completed with a lifetime guarantee (for as long as I am the keeper).

The car was cleaned inside and out, not something I expected but an added bonus. I would definitely use them again.

7 de octubre de 2025
Opinión espontánea
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We appreciate your positive feedback regarding our services. Thank you for recommending us.

Fix Auto Swansea West

Valorada con 5 estrellas sobre 5

CAR REPAIR THE BEST SERVICE

The best service we have received for our recent car repair.The staff were great and very helpful cannot praise them enough excellent company and personnel.

2 de octubre de 2025
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Thank you for your positive feedback.

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