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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered a window board, when in store a lovely lady helped me purchase and made me feel very welcome. I have since been back to purchase more window boards and will be back when we are ready for a o... Ver más

Valorada con 5 estrellas sobre 5

Came across Fiximer by chance and wanted to redo our stairs. They were very helpful dispatch quickly and excellent communication. Checked our delivery when it arrived and we were so pleased with the... Ver más

Valorada con 5 estrellas sobre 5

Fantastic product, pretty easy website to use, although a bundle option suggesting items you might need would be helpful (as we’d missed a few things which held up our installation). However, the prod... Ver más

Valorada con 5 estrellas sobre 5

Even when delivery company messed up and left my parcel for 3 days on the rain at different address than what's been written on the boxes. They have picked my concerns as first priority and helped... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de hágalo usted mismo

Escrito por la empresa

*Best quality oak stair parts, *Internal joinery components in oak, *Staircase renovation components, *Competitive prices, *Nationwide delivery, *Manufactured in UK, *Professional advice, Excellent customer service, DIY friendly.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

861 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 11% de las opiniones negativas

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4,7

Todas las opiniones

(861)

99 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Item is perfect

Item is perfect, easy to order and kept informed

13 de mayo de 2025
Logotipo de FIXIMER

Respuesta de FIXIMER

Hi Victoria, thank you for your 5-star Review. It is very much appreciated. Kind Regards Angie

Valorada con 5 estrellas sobre 5

Great service and product

Great service and product. All came well packed and undamaged. Thanks

11 de mayo de 2025
Logotipo de FIXIMER

Respuesta de FIXIMER

Hi Doug, thank you so much for your 5-star review. We appreciate it. Regards Angie

Valorada con 5 estrellas sobre 5

Oak shelving

Beautiful oak product. Great service. Quick delivery. Would highly recommend.

10 de mayo de 2025
Logotipo de FIXIMER

Respuesta de FIXIMER

Hi Jason, Thank you so much for your 5-star review. We appreciate it. Regards Angie

Valorada con 5 estrellas sobre 5

Excellent quality

Excellent quality, excellent service.

15 de mayo de 2025
Logotipo de FIXIMER

Respuesta de FIXIMER

Hi Gareth, Thank you so much for your 5-star review. We appreciate it. Regards Angie

Valorada con 1 estrellas sobre 5

POOR EXPERIENCE

Let me start with delivery. I was told the items would be delivered on Tuesday, which worked well for us. However, we experienced multiple delays and were given unclear information about the status of the delivery. Despite numerous attempts to contact the delivery service, the items were delayed again. We understand that postage companies can experience delays during peak times, but this was not communicated to us. One issue was that the items couldn't fit in the lorry, then the next day, the van couldn't get to our house, which is hard to believe as it's a standard-size road and the driver on Friday managed fine, This was not communicated to us at the time but instead was used as excuses when questioned. The items finally arrived on Friday, but they were damaged. We are awaiting a response and will update this review accordingly.

9 de mayo de 2025
Opinión espontánea
Logotipo de FIXIMER

Respuesta de FIXIMER

Hi Jasmine, firstly, let me start by apologising on behalf of Fiximer and our courier company for the service and experience you have received. I understand how frustrating this must have been for you. This service is not up to our usual high standards. Please let me know if you need further help or experience further issues. I am happy to help.
Kind regards Angie

Valorada con 5 estrellas sobre 5

Quality and rushed an additional order…

Quality and rushed an additional order out when I needed an additional step

14 de mayo de 2025
Logotipo de FIXIMER

Respuesta de FIXIMER

Hi James, Thank you so much for your 5-star review. We appreciate it. Regards Angie

Valorada con 5 estrellas sobre 5

Great Experience

Great Experience

My order arrived in good time and well packed. The videos explaining how to do the stair work are both helpful and detailed.

1 de mayo de 2025
Logotipo de FIXIMER

Respuesta de FIXIMER

Hi Elliott, thank you so much for your 5-Star review. We appreciate it. Regards Angie

Valorada con 3 estrellas sobre 5

Not received order yet will write a…

Not received order yet will write a review when I receive my products, very helpful on phone a nice friendly service

28 de abril de 2025
Logotipo de FIXIMER

Respuesta de FIXIMER

Hi Andrew, did you receive your order, and was everything ok with it? Kind Regards Angie

Valorada con 5 estrellas sobre 5

Easy to order from website and prompt…

Easy to order from website and prompt delivery. But would have liked an email to say when delivery was expected rather than just turn up.

26 de abril de 2025
Logotipo de FIXIMER

Respuesta de FIXIMER

Hi Huw, thank you do much for your 5-star review. We appreciate it. Regards Angie

Valorada con 5 estrellas sobre 5

10/10

10/10. Excellent products, delivery was good and within their advertised timeframes for each of my orders I have placed with them. Customer service was brilliant, quick and effective at answering my queries. Would recommend to friends / family and will be returning in the future for any future products I require.

26 de abril de 2025
Logotipo de FIXIMER

Respuesta de FIXIMER

Hi Joss, thank you so much for your 5-Star Review. We appreciate it. Kind Regards Angie

Valorada con 5 estrellas sobre 5

Excellent service

Came fully protected in beautiful condition will do the job perfectly it’s just down to me now but the videos will help as they are very informative well done

17 de abril de 2025
Logotipo de FIXIMER

Respuesta de FIXIMER

Hi David, Thank you so much for your 5-star review. I am pleased you find our videos informative. It's great feedback Regards Angie

Valorada con 4 estrellas sobre 5

The handrails are sturdy and attractive…

The handrails are sturdy and attractive in natural oak. Being picky, I would have appreciated them being even smoother.

15 de abril de 2025
Logotipo de FIXIMER

Respuesta de FIXIMER

Hi Helen, thank you for highlighting this issue. I apologise that your item did not meet our usual high standards and was not delivered in optimal condition. It should have arrived fully sanded and smooth. Please email me your order number, and I will look into this further. My email address is sales@fiximer.co.uk. I look forward to your response. Kind regards, Angie

Valorada con 5 estrellas sobre 5

This is the second set of stairs I’ve…

This is the second set of stairs I’ve had from fiximer they are great quality, fairly easy to install and look amazing and a lot cheaper than new oak stairs

23 de abril de 2025
Logotipo de FIXIMER

Respuesta de FIXIMER

Hi Steven, thank you for your 5-star Review. I am pleased you are happy with the quality and price. Regards Angie

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