Paid for expedited shipping. Did not get the item I ordered in the time stated. Phone number on website goes to China. American number goes nowhere. Company did not respond to my emails. Did not get c... Ver más
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Consulta las opiniones de los clientes
AVOID! Ordered our wedding ring early September with a 2 week estimated delivery date. Weeks gone by, was assured it would be here by the time we leave for our wedding. Now radio silence after severa... Ver más
La empresa ha respondido
This organization blessed me tremendously. They helped me out so willingly, worked late hours, with quick + effective responses. They got me the most beautiful engagement ring at a discounted price... Ver más
La empresa ha respondido
My husband bought my engagement and wedding band with Flawless Moissanite and absolutely love it. We were able find the perfect style that matched what I wanted and Sherrie assisted us along the way.... Ver más
La empresa ha respondido
Información sobre la empresa
- Joyería
- también en la categoría
- Diseñador de joyas
- Fabricante de joyas
Escrito por la empresa
Telephone: 01565 632 600 Email: sales@flawlessmoissanite.co.uk Address: Flawless Moissanite 67 King Street Knutsford, Cheshire WA16 6DX
Información de contacto
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 41% de las opiniones negativas
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Brilliant service from start to finish…
Brilliant service from start to finish 1000% recommend to anyone looking to buy 🫶🏻

Respuesta de Flawlessmoissanite
10 stars
I was apprehensive to hand over such a large amount of money in the hope that the company was legitimate and the rings would be an accurate model from the picture, however the rings I purchased exceeded my expectations and more. From the beautiful box that lights up when you open it, to the most magical bridal set. You are not going to find a better ring in your ordinary jewellers down town. The fact you can 'build your perfect engagement ring step by step' and it only took 2 weeks to be made and arrive express delivery. Please don't hesitate or steer away from this company through doubt as you will regret it. Harriet - thank you so much for keeping the communication going and ensuring me that my rings would be delivered. 10 star for this company

Respuesta de Flawlessmoissanite
Beautiful rings! Thank you!
Such a great company to work with and a great experience overall! I emailed with a question both before I placed my order as well as afterwards and both were replied to promptly. My rings were received in a timely manner and are absolutely beautiful! From the presentation of the boxes they shipped in to the gorgeous rings, everything went as well as I hoped for and I'm so happy I chose Flawless moissanite.

Respuesta de Flawlessmoissanite
Flawless Moissanite is great!
They were faster than the quota they gave me. The ring is absolutely beautiful and they answered all of my questions when I contacted them through WhatsApp. They provided an excellent engagement ring at a budget price. 10/10 would recommend.

Respuesta de Flawlessmoissanite
Exceptional Service and Stunning Quality
Flawless Moissanite truly made our wedding unforgettable by delivering my bride's ring on time after a mishap with a different jeweler. We were on a tight schedule, and Flawless Moissanite came through with flying colors.
Their customer service was exceptional from the start. They understood our urgency and worked diligently to ensure the ring was shipped promptly. The team’s professionalism, responsiveness, and genuine care for our situation were evident throughout the entire process.
When the ring arrived, we were blown away by its beauty and quality. The craftsmanship was impeccable, and it was exactly what we had hoped for. Flawless Moissanite exceeded our expectations in every way.
Thanks to their dedication and efficiency, our wedding day was perfect. We are incredibly grateful for their outstanding service and highly recommend Flawless Moissanite to anyone looking for exquisite jewelry and top-notch customer care.
Thank you, Flawless Moissanite, for making our special day even more memorable.

Respuesta de Flawlessmoissanite
Wonderful Experience
The whole process of buying the ring and customizing it how I want was very easy. The delivery was right on time my now fiancé lovesssss the ring she will not stop staring at it. The quality is amazing on this ring especially for the price. I have zero complaints with anything. I would 200% recommend buying from here

Respuesta de Flawlessmoissanite
Absolutely love my wedding set
Absolutely love my wedding set! So thankful for all of the hard work Sherrie put into making my ring perfect! She worked directly with us finalizing everything to get exactly what I had envisioned!

Respuesta de Flawlessmoissanite
Stunning ring and saved £000s
I would highly recommend using flawless moissanite, I was sceptical at first as to how good the ring would actually look but it is amazing and my partner is in love with it! I have compared it physically to both a lab diamond (what I was initially going to buy) and a natural diamond ring and 99/100 people would not be able to tell the difference whatsoever. The ring is finished to a high quality and the packaging was brilliant too, the ring holder came with a spotlight within it which was a nice touch too. You receive your warranty card and a guarantee that it is a GRA certified stone.
I did have to reach out to get an update with my order but thankfully I received a response from Harriet who told me what stage my ring was at and when I could be expecting it.
I will definitely be recommending this company to all my friends and family.

Respuesta de Flawlessmoissanite
Absolutely amazing company and made my…
Absolutely amazing company and made my wife extremely happy!. I found Flawless Moissanite online and noticed that they had a UK branch. I happened to stumble across the US branch's reddit feed run by the awesome Sherrie. I was a bit skeptical about what size to order so decided to WhatsApp Sherrie who is an absolute asset to Flawless. She showed me the same size ring and further solidified the choice that I had made for the type of ring to purchase. The ring comes in a luxurious box with an led lamp which blowed my wife away upon receiving her new ring. I would definitely recommend them for anyone who is looking for a moisanite ring as their service is second to none. The delivery time was around 19 days from ordering and the ring arrived next day by Royal Mail special delivery.

Respuesta de Flawlessmoissanite
Amazing customer service
Amazing customer service!
Sherrie went above and beyond to get my ring to me in such a short time! Not only was shipping fast but the ring was absolutely beautiful. They have amazing quality rings and I’m so happy that I chose them! Sherrie was just the cherry on top!

Respuesta de Flawlessmoissanite
OBSESSED
I am absolutely OBSESSED with my new ring 😍 i couldn’t imagine anything better. I’m not sure how to leave photo reviews but I have so many videos of my ring and I’d love to share them! Gorgeous

Respuesta de Flawlessmoissanite
Exceptional.
Exceptional.
From Day 1, the customer service was incredible, particularly Harriet. I requested to have a gemstone set in one of their stunning settings, which although was not listed on the website, was immediately replied back to which Harriet and the team were more than happy to do.
I received constant updates and it was so relieving with the reassurance in every email knowing it was going well.
After only a short period of time, it was ready and was sent. It arrived in a stunning, luxury box. Upon opening, I was stunned at how perfect it was. My partner absolutely adores it.
Thank you to the whole team for making it possible, and to Harriet & Sherrie for the exceptional customer service.
This review is the same for the UK site as well :)

Respuesta de Flawlessmoissanite
I couldn’t be happier!
I couldn’t be happier with the support and the final product!
Customer service was always fast to respond and answer all questions and the ring is ABSOLUTELY BEAUTIFUL!!
It even got delivered a full week early.
I have nothing but good things to say about my experience and would DEFINITELY RECOMMEND to anyone looking for the perfect ring and someone to help with the whole process along the way
11.5/10

Respuesta de Flawlessmoissanite
A set up for a pretty amazing day
The process with creating the ring was already very helpful. A lot of sites are really hard to navigate when trying to design a ring. I was very appreciative to be able to see what and how I was building something. The pricing was very fair, also a plus. My now fiancée loves Moissanite, so I wanted to make sure that it was reputable company, and from what I found, I was able to sign on and continue. I ordered the engagement ring and the wedding band together (I like getting things done in one swoop), but you have the option to do it separately or pair which is also helpful.
The ring took about 3 weeks (ordered Feb 28 received March 19) to get to me, which was cool because I didn’t need it quickly. About a week and half in, I checked in to make sure that my order was received (first time getting engaged jitters) and Sherrie was amazing at checking for me and reassuring me. That definitely made it helpful.
I proposed last night, and let’s say that my fiancée loved the ring. And, I received a lot of compliments from her friends and family. Thank you guys for what you helped me do.

Respuesta de Flawlessmoissanite
Highly recommended
Excellent ring along with excellent service!
Sherrie has been a great help. They even do free (and very prompt) re-sizing

Respuesta de Flawlessmoissanite
Beautiful ring!
Fantastic! We ordered our ring just under 3 weeks ago and it was delivered this morning. I was in contact with Sherrie throughout the process as we did not receive email updates about the delivery etc. With that being said, we were given the number of the UK jeweller who arranged the delivery and they were very informative and pleasant on the phone too. I would really recommend this small business but I would also suggest you ask questions yourself in order to receive updates.

Respuesta de Flawlessmoissanite
Great product would purchase again!
I am normally such a skeptical person with online purchases.I research everything before I make a large purchase and when I was looking on engagement rings to match my heirloom band I found flawless moissanite. I made my purchase and got my confirmation email immediately.
However to be totally transparent the communication during the process was not the best.I eventually found Sherries whatsapp number and started to communicate with her and she was lovely.
I then thankfully found their UK office number.The UK office was brilliant especially Ross and he ensured I had the ring literally just in time for my wedding.
The ring is so gorgeous.
It is a small business but I think if they ensure that the client is updated re production process and delivery date they will have more happy customers.
I would advise others to be prepared for a longer wait and to ensure to be in contact with their UK or US office throughout.
I would definitely purchase again!
I will try to attach a pic of my ring below

Respuesta de Flawlessmoissanite
**READ THIS REVIEW**
I don't know where to start,
The experience I had working with Sherrie and all who are a part of flawlessmoissanite was so great that I can't find the words to articulate it.
Wonderful, prompt, professional,personable,involved and just all around fantastic.
I've seen some reviews that were on the negative side, do yourself a favor and don't listen to them.You are about to work with a small business that actually cares and that is so hard to find now aways. Sherrie was absolutely wonderful to work with, I had some complications on my end and Sherrie resolved them so quick my head spun. I appreciate the whole experience and will forever recommend flawlessmoissanite to anyone looking for jewelry or products in the realm of what flawless has to offer.
Again, thank you so much Sherrie, her ring is beautiful and she said yes!!!! Needless to say she loves it!!!!!

Respuesta de Flawlessmoissanite
Sherrie from flawless was quick to help…
Sherrie from flawless was quick to help us and solved everything professionally and quickly! Beautiful items on the website. Customer service is amazing! Thank you.

Respuesta de Flawlessmoissanite
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