Fleetwood Car Centre Opiniones 

83
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought a 2016 Lexus nx 300h recently from this well established local family business. Excellent service, no pushy sales teams, very competitive price and a fair part exchange for my old car. A coupl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely fantastic customer service and value for money! Found this gem of a car centre by way of Auto Trader search. Can't recommend highly enough! Pat definitely deserves recognition as the pe... Ver más

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Valorada con 5 estrellas sobre 5

After deciding to buy a car after having my old one for 9 years we went round a few car show rooms including fleetwood car centre, we found our perfect car. David was nothing but helpful and communica... Ver más

Valorada con 5 estrellas sobre 5

Patrick was helpful and informative from the start without being pushy. Can only say my experience from looking, buying and taking care of all the paperwork was a breeze. Highly recommend Fleetwood C... Ver más

Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Servicio de automóvil
  4. Taller de chapa y pintura

Escrito por la empresa

For over 40 years, Fleetwood Car Centre has excelled in providing an outstanding service as a reliable retailer of quality used cars for sale in the Fylde Coast area. A direct tram ride from Blackpool and easily accessible via the M55 and A585, our welcoming car showroom offers a large range of cars of all makes and models. Competitive pricing, superb stock and trustworthy advisors all contribute to a reputation that means our customers return to buy cars from us, time and time again. This superb customer service and a range of easy, affordable finance options makes the short trip from Blackpool, and further afield, well worth it. Visit us today to discover the Fleetwood Car Centre difference.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

83 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

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(83)

31 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service/experience

Purchasing a car just couldn't be easier.....no sales jargon.... an absolute joy......plain, straightforward talk from Simon....car purchased...job done....will definitely recommend Fleetwood car centre

2 de agosto de 2024
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Thank you for your recommendation Steven. Great to hear you enjoyed your experience with us.

Valorada con 1 estrellas sobre 5

I went to buy a car that they sold

I went to buy a car agreed with the sales man the one i wanted. Asked to go get car I was trading it in, so drove to blackpool and back to change cars. Then to wait 30 mins for someone to talk to us again just to be told it was sold as we went to get our car that they told us to go.and get. Well i was buying 2 company cars that day, but now will never go back.

21 de abril de 2024
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Hello Lee. I would appreciate a phone call if you can please so that we can discuss your review. Please call me on 01253 770073. I cant quite understand a lot of what you are saying and the bits that I can understand are not a correct. I would like to point out that in the event of an issue with anything we sell we absolutely address it and do not ignore people. We try our best to reply to all reviews good or bad/fair or unfair, which is evident when you scroll back through any previous ones.

Please note, we can not give a final valuation on a part exchange until we have seen it and we can not take a car off sale until a holding deposit has been paid. In your instance, neither had occurred. We apologise that you were unlucky and missed out on the car you were looking at and I am sorry you feel you can never come back here again. Based on the above I do not feel leaving us a 1 star review is fair. Even more so considering the fact that you have never bought a car from us previously to experience our aftersales care.
Happy to continue this chat over the phone should you wish to discuss further. Would be more than happy to try and repair the relationship and turn this around.
Kind regards, David Evans.

Valorada con 5 estrellas sobre 5

Great service very polite and helpful

Very polite and helpful, customer service has been brilliant, really went above and beyond to help me with my vehicle issues. Couldn't recommend enough,would definitely buy a car from these again

16 de abril de 2024
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Thanks for your review Lee. We look forward to seeing you again in the future.

Valorada con 1 estrellas sobre 5

Paid deposit but car sold to another buyer

Paid deposit via Auto Trader but car was sold to another buyer.
Said that it was reserved before I did, but even directly on the website, it was still available when I reserved.
Although I requested refund for deposit, I now have to wait 10 days for my money to be returned.

11 de abril de 2024
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Hi Lynne. The Autotrader reserve function is something which is operated by them and we have no control whatsoever on the time frame involved in issuing a refund back. This is a new feature which they have recently implemented with a handful of dealers. I will bring this up with our account manager and give them the feedback that you have experienced. As Autotrader have no control over our website stock feed, they are unable to take the car off sale on our website. They can only place the reservation on the car on the Autotrader website alone. We do have control over the stock feed we send to Autotrader, so if we have received a reservation via our website it removes the car from this feed. It is unfortunate that this cant work the other way around. Like I say, this is a new feature they are trialling so I will pass on these issues to them. Apologies that you missed out on the car you wanted. We hope to have something for you in the future.
Kind regards, David.

Valorada con 5 estrellas sobre 5

Crossland X

Booked a test drive at Fleetwood car centre which was good but then saw another car which I liked so Pat went out of his way to move the cars which were in the way and then go and get some petrol so I could test drive it. I ended up buying the car. I couldn't collect the car for a few days but Pat was fine with that and kept in touch. Would buy from them again, thanks Pat.

1 de marzo de 2024
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Thanks for your review Gavin. We look forward to seeing you again in the future.

Valorada con 1 estrellas sobre 5

I was lied to.

I was lied to.
They promised to hold on to a car that i wished to purchase but went ahead and sold it anyway.
To me...this is disingenuous and underhand and because of my high standards i would not countenance using this supplier.
Poor.

15 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bought a 2016 Lexus nx 300h recently…

Bought a 2016 Lexus nx 300h recently from this well established local family business. Excellent service, no pushy sales teams, very competitive price and a fair part exchange for my old car. A couple of minor problems were quickly sorted out with the minimum of fuss. Would highly recommend anyone to try this place. Well done everyone at FCC.

7 de noviembre de 2023
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Thanks so much for your review and 5 star rating Peter! We really appreciate your recommendation.

Valorada con 5 estrellas sobre 5

5⭐️⭐️⭐️⭐️⭐️ Customer Service

The Sales team at Fleetwood Car Centre were extremely helpful in finding me a new car within budget in a short time frame. They advised on certain models and I’m thrilled with my new car. They were also able to offer me a courtesy car in the interim. 5⭐️⭐️⭐️⭐️⭐️. Will definitely return in the future.

15 de enero de 2024
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Thank you so much for your business and your review. Great to hear you are happy with your new car! We look forward to seeing you again in the future!

Valorada con 5 estrellas sobre 5

Traded my 65 plate mondeo in for a…

Traded my 65 plate mondeo in for a vauxhall insignia they gave me a fair price and the car I bought was in good order very happy with purchase I would recommend this dealership and would buy from them again

18 de noviembre de 2023
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Thank you for your 5 star rating and your recommendation. We really appreciate your business!

Valorada con 5 estrellas sobre 5

Excellent service

David and the team at Fleetwood car centre are amazing, this is the second car I've bought from them having had the first for over a 11 years, nothing ever went wrong with it! They couldn't of been more helpful in finding me an excellent car thats value for money and exactly what i was looking for. Not pushy at all just dead lovely 😊

1 de diciembre de 2023
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Thanks for your review Rebecca! Great to hear you love your new car!

Valorada con 5 estrellas sobre 5

Just bought my Ford Echo sport

Just bought my Ford Echo sport, completely impressed with service from the looking to driving my new car away. Pat was an absolute pleasure, helpful and very knowledgeable. We have bought 3 cars from here now over the yrs and certainly do not have a bad word to say. I will highly recommend. Again thank you pat for the incredible service you provided xx

23 de noviembre de 2023
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Thank you so much for your repeat business and your recommendation. It really does mean a lot to us. We look forward to seeing you again in the future!

Valorada con 5 estrellas sobre 5

Excellent customer service

Low key and not pushy - but very informative and with excellent insight and advice. Actually made buying a car un-stressful!

11 de noviembre de 2023
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Great to hear we could take the stress out of the buying of your new car. Thank you for your review!

Valorada con 5 estrellas sobre 5

Great customer service

Brilliant service from pat at fleetwood car centre very knowledgeable and caring towards the customer, thank you, a great place to buy a car.

18 de noviembre de 2023
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Thank you for your review! Great to hear Patrick looked after you well! We hope to see you again in the future

Valorada con 5 estrellas sobre 5

Really lovely service from start to…

Really lovely service from start to finish. Very friendly helpful staff that I dealt with. After sales second to none had a bit of issue but sorted no problems

3 de noviembre de 2023
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Thanks for your review Jane! Great to hear we sorted out your issue for you. We hope to see you again in the future

Valorada con 5 estrellas sobre 5

5* Service - Will be back

Brilliant service from Dave and the team at Fleetwood car centre made my buying journey very easy and smooth. Was worried about the usual haggle at a dealership but there was absolutely none of that here and they had my best interests in mind throughout. Will definitely be returning again for my next car and will be recommending everybody to check them out! Thanks again

23 de octubre de 2023
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Thanks for your 5 star review and recommendation! Great to hear we were able to help out!

Valorada con 5 estrellas sobre 5

Great place and great staff!

I travelled over to Fleetwood from the Wirral and was impressed from the get go! Great choice of cars and very helpful staff. Every question I asked was promptly answered and I was given a great price on my trade in.. I would recommend Fleetwood Car Centre as they go the extra mile.

6 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really helpful staff

Really helpful staff. No pressure and found myself a great car at a great price. Would definitely come back!

2 de noviembre de 2023
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Thanks for your 5 star rating. We look forward to seeing you again in the future!

Valorada con 5 estrellas sobre 5

FCC - Worth more than a casual detour! 5***

I travelled from Cambridge to Fleetwood over the weekend to pick up a nearly new Suzuki Swace at a very competitive price. The whole process from my initial calls through the payment and processing of the paperwork was handled by David Wilson in a timely and professional way. I must admit that I was wary about purchasing a car remotely at a distance of 220 miles from a dealer who I had no prior knowledge of but the whole experience was refreshingly simple. Finally, a 'heads up' for Ernie and Pat for a most competent handover. I recommend Fleetwood Car Centre without reservation!

5 de noviembre de 2023
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Thanks so much for sharing your experience on here and giving us your recommendation. Great to read that we made your trip up north for your new car worthwhile.

Valorada con 5 estrellas sobre 5

I'm really happy with the Ford Ka that…

I'm really happy with the Ford Ka that I purchased from David Wilson. He was really knowledgable & helpful. The price was fair and everything was explained clearly, which was good, as I was having the car sent up to me in Scotland. Special thanks also to Tony who delivered the car. Amelie

24 de octubre de 2023
Opinión espontánea
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Respuesta de Fleetwood Car Centre

Hi Amelie. Great to read you are happy with the car and service you received from us. Thank you for taking the time to leave us your 5 star review!

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