flooringdirect.co.uk Opiniones 

1471
•
TrustScore: 1 sobre 5

1,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I purchased 2 different colours of Scotia, only 1 arrived and now I can’t get hold of anyone at the company, despite sending numerous emails, calling loads or on live chat. Do not shop here

Valorada con 1 estrellas sobre 5

Still waiting on my refund. Ordered flooring and waited a week after being informed it had been dispatched. Received an email nearly a week ago informing me my order was cancelled without being given... Ver más

Valorada con 1 estrellas sobre 5

Shocking customer service. Ordered vinyl a week ago, one email suggesting it has been dispatched 5 days ago. Nothing received, rang approx 40 times but nobody answers, left a voice message but no resp... Ver más

Valorada con 1 estrellas sobre 5

Ordered vinyl flooring on 18/1 order acknowledged & money taken. Since then absolutely nothing tried phone,email,chat numerous times no reply on any. How do these people live with themselves absolute... Ver más

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1,2

Muy malo

TrustScore: 1 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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(1471)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Hollow Rubber Entrance Matting

I bought some "hollow rubber entrance matting" to put on the doorstep from our back garden. It's not sheltered so coconut matting just gets soaking wet. In reality there is no substitute for taking your shoes off before entering, but this matting allows me to get the worst of the muck of before stepping on to the mat that's just inside the back door.

28 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent quality product

Excellent quality product. Ordering process was a breeze, simple to use website which helps every step of the way. I needed to ask a specific VAT question about my order which was answered by a very helpful member of staff promptly and efficiently. Excellent service. Flooring arrived well packaged surviving two separate boat journeys, cranes, tractor and trailer and fork lift.

28 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and top quality carpets

From start to finish we had the perfect service with Flooring Direct. Choose the carpets online, spoke to a helpful gentlemen on the phone. The carpets arrived on time, for a competitive price and are great quality. They also followed up checking everything was OK with our order. What more can you ask for!

5 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very satisfied customer…

I looked at various companies but Flooring Direct met all of my requirements at a competitive price. My order was processed quickly and the materials were delivered sooner than I’d expected.
Everything I wanted arrived and the quality was excellent. I was contacted a week later to check everything was acceptable, a really good idea for customer satisfaction.
I’m pleased that I chose Flooring Direct and will use them next time I have a requirement and will not hesitate to recommend them to my friends and colleagues,

24 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality Carpets

I ordered a carpet for the bedroom and bathroom lovely carpets Delivery was quick, easy to order off their website would definitely recommend having a look

Nathan

1 de diciembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Really pleased with Flooring Direct…

Really pleased with the vinyl sheet flooring quality and price. It was dispatched on the day of the order. I would have given five stars but the courier used had the delivery in their depot for three days before they delivered it, which delayed me getting the job done.

17 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Furious

Ordered carpet and accessories on 2/11 - received accessories no carpet. Emailed twice already and no answer. It’s now 15/11, no carpet, no answers on phone or email. Furious!

15 de noviembre de 2022
Opinión espontánea
Logotipo de flooringdirect.co.uk

Respuesta de flooringdirect.co.uk

Thank you for discussing your order with me last week, as promised your order has now been refunded in full. On this occasion our courier let us down with service and communication and i'm truly sorry that this affected your experience of shopping with us. We want all of our customers to be completely satisfied with their products and service provided, it is frustrating for all when we are let down by a third party.

Thank you again for discussing this with me.

Kind regards

Hayley

Valorada con 5 estrellas sobre 5

Very pleased with the vinyl we ordered…

Very pleased with the vinyl we ordered for hall and kitchen. Delivery was very quick, and with the cardboard roll inside, did not bend or damage. The hall vinyl was very thick and laid beautifully. Waiting for a fitter to lay the kitchen grey sand vinyl. Both look and feel super, so no hesitation in ordering again. Thank you.

31 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good quality carpeting and a very…

Very good quality carpeting and a very competitive price, delivery was incredible, carpet arriving two days after ordered, and delivered right to the door, extremely happy with the finish of the carpet and its luxiurious feel

4 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Missing carpet/still waiting

Ordered carpet/paid for it/3-5 days delivery/11 days later no carpet/put messages on chat line and leave a message several times/tried ringing loas/Finally left the phone ringing for ages and someone answered and ealt with the problem quite professionally/told me the carpet had been lost in transit??/Will send me another carpet middle of following week and would ring me two days before for confirmation/ no phone call and no carpet/got through todaysaid they were waiting for carpet from supplier/great/cancelled order and requested refund/ok will take 2 days to be in bank account/waiting with baited breath for remuneration/i will keep you posted

3 de noviembre de 2022
Opinión espontánea
Logotipo de flooringdirect.co.uk

Respuesta de flooringdirect.co.uk

Hi Sue,

Thank you for speaking with me on Friday regarding your recent order, please accept our sincere apologies again for the issues you have encountered, as advised, your refund has been processed and should be in your account.

If you need anything further, please don't hesitate in contacting me,

Kind regards

Hayley

Valorada con 4 estrellas sobre 5

Make sure you get a carpet sample

Delivered incorrect backed carpet but made steps to rectify and replaced with one we asked for.
I would say you get what you pay for as cheaper end of range definitely feels that, but spend a bit more and quality is there. Make sure get a sample before buying!

11 de octubre de 2022
Opinión espontánea
Logotipo de flooringdirect.co.uk

Respuesta de flooringdirect.co.uk

Hi Mr Pennington, thank you for speaking with me today, please rest assured we will resolve the issue you have brought to my attention. Kind regards Hayley Aftersales

Valorada con 5 estrellas sobre 5

Five star company.

Five star company.
The sales staff and the delivery driver are very polite and conscientious, nothing was to much trouble.
I will be definitely using them again.

7 de octubre de 2022
Opinión espontánea

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