Wanted to swap my return flight for a different date soon after booking and they tried charging me £160 penalty that they wouldn’t move on. I understand there being some fee for doing so but as extort... Ver más
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Consulta las opiniones de los clientes
I was well pleased how efficient the service provided in booking my flight meticulously from the start to end.In particular I was handled very politely by Mohit who was able to suggest various flights... Ver más
La empresa ha respondido
Very poor customer service, particularly with regards to cancellations and refunds. I booked my flight through on Indigo airlines through Flysharp and the flight was cancelled by the airlines. I was p... Ver más
Was really worried about my trip for ‘Umrah in thebholy month if Ramadan being cancelled 😢 due to the ongoing situation in the Middle East. However, after speaking to MANVI i was reassured she helpe... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
www.flysharp.com is a UK based cutting-edge online travel company committed to providing travellers with unbeatable value on global journeys. Specialising in both flights and hotels bookings, Fly Sharp serves a diverse array of travellers, whether one's plans are for leisure, business, or spontaneous getaways. The company is renowned for its enticing offers on last-minute deals and premium travel, including distinguished business and first class options. A hallmark of Fly Sharp is its robust alliances with prominent airlines, ensuring competitively priced flight tickets that facilitate dream journeys without financial strain. Fly Sharp's user friendly website is designed for simplicity, transforming booking into a seamless experience. Fly Sharp presents a vast selection of curated deals on flights and hotels that cater to a spectrum of tastes and interests, ensuring every traveller can find an experience that resonates. With a team of experienced travel advisors, exceptional customer support is provided 24/7, year-round, affirming Fly Sharp’s dedication to service excellence. In terms of assurance, Fly Sharp holds IATA Accreditation and is a Civil Aviation Authority's ATOL member, offering financial protection on many flight and flight-inclusive holiday bookings. Many of their flight bookings and flight-inclusive holidays include financial protection for customer peace of mind. Please verify which protections apply to your individual booking and consult our booking conditions for more detailed information on financial protection. Set off on your next escapade with Fly Sharp, where value, convenience, and a world of possibilities are always within reach. Embrace the straightforwardness and trustworthiness in every booking with Fly Sharp.
Información de contacto
PO Box 783, SOUTHALL, UB3 9TN, UB3 9TN, London, Reino Unido
- 0208 843 4250
- info@flysharp.com
- flysharp.com
3,3
Medio
3 mil opiniones
Ha contestado el 97% de las opiniones negativas
Suele responder en menos de 2 semanas
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Zero rating for staff behaviour…
Zero rating for staff behaviour unprofessional
6 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Amit,
Thank you for your feedback on the service you received from our team. We sincerely apologize for the poor conduct displayed by our staff, as unprofessional behavior is contradictory to our core values and mission.
If you're comfortable sharing more details about your experience, it could greatly help our investigation. Please feel free to reply directly to this response.
Regards,
Fly Sharp
It was really best experience with…
It was really best experience with kartik service. He helped me out with my difficult situation regarding flight extension and also very quickly with perfect suggestion. Thank you
6 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Manjot,
Thank you so much for taking the time to share your experience about the assistance you received from Kartik. It’s gratifying to hear that he was able to help you promptly and effectively in extending your flight.
Regards,
Fly Sharp
Ridiculous customer service
Ridiculous customer service. Etihad had cancelled our flights due to the war in the Middle East, unfortunately we booked through fly sharp who we tried to contact over the phone, email and WhatsApp and they just completely ignored us!! No answer and not even an email to update us on our flights taking place in 2 days. That’s £1400 of our money gone. Do not recommend flying with them at all!!
6 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Valued Customer,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share the booking reference number with us so that we can look into the matter on priority
Regards,
Fly Sharp
Very disappointing and frustrating…
Very disappointing and frustrating experience. My flight was rescheduled and I have been trying to contact the then for the last week to get assistance. I have called multiple times and sent several emails, but no one answers the phone and there has been no response to any of my emails.
This level of customer service is completely unacceptable. When passengers face issues with their flights, the travel agent should at least provide proper support and communication. Instead, there is complete silence and no help at all.
This has been one of the worst experiences I have ever had with any travel agent . I would strongly advise the airline to improve its customer service and actually respond to customers who need assistance.
6 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Ghulam ,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly share the booking reference number with us so that we can look into the matter on priority.
Regards,
Fly Sharp
The customer service I experienced was…
The customer service I experienced was the worst I’ve ever dealt with. Across several bookings I spoke to five different colleagues, and every interaction was consistently unpleasant. Some were openly rude, others repeatedly interrupted me, raised their voices, or acted aggressively. One even mocked the way I spoke. At this point I don’t even blame the individuals, its clear they haven’t been given the proper training needed to handle customer calls professionally.
Every time I had to phone them, I genuinely dreaded it. They seemed determined to hold onto every penny, even in situations where I was fully entitled to a refund due to involuntary flight cancellations caused by airport closures and suspended services.
They were unhelpful from start to finish, and I will never book with FlySharp again.
6 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Yousif,
We are truly sorry to learn about your recent negative experience with our customer service team. Your dissatisfaction is entirely understandable.
Every customer deserves to be treated with respect and the scenario you described violates that principle.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
Not answering the calls
Due to the ongoing situation in the Middle East, flights are being cancelled. I have been trying to contact them, but they are not answering the calls. This has been a very bad experience.
5 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Valued Customer,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share the booking reference number with us so that we can look into the matter on priority
Regards,
Fly Sharp
Flight cancelled due to East Midlands…
Flight cancelled due to East Midlands war situation on 5th March. Indigo airline confirmed refund eligibility. Sent multiple emails and phone calls to Fly Sharp with no response at all over 2 days, absolutely looks like a fraud,
4 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Manish,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly share the booking reference number with us so that we can look into the matter on priority
Regards,
Fly Sharp
Blocked number when I tried to cancel
I called this morning to cancel a booking for a flight to Sri Lanka which will not happen due to the on going conflict. The person on the phone looked up my issue then claimed not to hear me, and now my phone number is blocked and I cannot call back.
6 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Tommy,
We sincerely regret the inconvenience you have experienced while attempting to cancel your flight booking. Your satisfaction is our utmost priority.
We would like to clarify that our agents do not have the ability to block numbers; therefore, the issue must be related to the network.
For us to help resolve your issue promptly, could you please share your booking reference number with us as soon as possible?
Regards,
Fly Sharp
SCAM company
This company is a scam.
Due to middle East issues, flights are officially cancelled. You can see on the website. And yet these fools are saying flights are scheduled, and asking for more money to reschedule. Don't play with people's money, have some basic ethics.
6 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Prachur,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you.
We kindly request you to send an email to info@flysharp.com and share your booking reference number with us. We assure you that your issue will be thoroughly investigated and properly addressed.
We do not charge for involuntary cancellation or changes; however, if you have been charged, we will certainly take strict action.
Regards,
Fly Sharp
Flight cancelled due to Middle East conflict
Flight cancelled due to Abu Dhabi war situation on 7th March. Etihad confirmed refund eligibility. Sent multiple emails to Fly Sharp with zero response over 2 days. Booking ref YHNFS9. Urgently need resolution as stranded abroad.
6 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Rob,,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly share the correct booking reference number with us so that we can look into the matter on priority
Regards,
Fly Sharp
What an awful experience so far
What an awful experience so far. Booked flights through Skyscanner and it said trusted agent and highly recommended???? Must be joking ! I have been trying to call for the last 2 days spending hours and no answer at all ? Sent emails and messages on social media but still no reply !! NOT RECOMMENDED AT ALL 😡😡😡
3 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Valued Customer,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly share the booking reference number with us so that we can look into the matter on priority
Regards,
Fly Sharp
fly sharp is amazing team always answer…
fly sharp is amazing team always answer the calls emails
Mandy help me rescheduling my flight easily no much trouble.
i will rebook my tickets with fly sharp again for sure
your best feature i like you answers your calls and give solutions
thanks
5 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Amit,
Thank you for taking the time to send us your wonderful feedback.
We are thrilled to know that you had a positive experience with our team, especially with Mandy.
She is indeed a valued member of our team and consistently endeavours to make our client's journey as smooth as possible.
Regards,
Fly Sharp
Bad experience
Bad experience
The service was very bad they not gonna pick the phone and they not gonna reply about our mail🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽
3 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Ajmal,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
I have booked a flight through Flysharp…
I have booked a flight through Flysharp and due to the middle-east war situation I have been asked by the airline to contact the travel agent to get a refund or look for alternative options. I have been trying to reach out to Flysharp but absolutely no response. What a pathetic service!
5 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Ali,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
Respuesta de Fly Sharp
Dear Inderjit
Thank you for your kind words. We look forward to serving you again soon.
Regards,
Fly Sharp
I had a very disappointing experience…
I had a very disappointing experience with Flysharp this booking. My Gulf Air return flights GF69 (Chennai to Bahrain) and GF3 (Bahrain to London Heathrow) scheduled on 4 March were cancelled, but neither the airline nor the travel agency (fly Sharp)informed me in advance.
I only found out that the flight was cancelled after I arrived at the airport. Because of this, I had to return to the hotel and face unexpected expenses and a lot of stress.
I tried calling the Flysharp many times and also sent emails, but I received no response at all. It is very frustrating that there was no communication or support during such an important international journey.
I am still waiting for clear information about my refund or rebooking options. I hope the company improves its customer service and communication so that other passengers do not face the same situation. I really very disappointed with FlySharp.
4 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Ruby,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
I am very disappointed with the lack of…
I am very disappointed with the lack of customer support from Flysharp.
I have sent multiple emails, made several phone calls, and even contacted them via WhatsApp regarding my booking Unfortunately, I have received no response to my emails or WhatsApp messages, and my calls have not been answered.
This is extremely frustrating and concerning, especially as my request is time-sensitive and relates to updating my contact details for an upcoming flight. Without proper communication, I am worried about missing important flight updates or facing issues with online check-in.
A travel agency handling international bookings should provide reliable and accessible customer support. The complete absence of response across all communication channels is unacceptable.
I sincerely hope Flysharp addresses this issue urgently and improves their customer service standards.
4 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Meera,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
Bad service - Trying to reach out to customer service…
Trying to reach out to customer service but there is absolutely no response. No one’s picking up the phone and no reply on the email. I need to get in touch regarding my flight via Abu Dhabi given the war situation right now
4 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Ashish,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
Flight changed and no support – unable to reach Flysharp
My initial booking experience with Flysharp was smooth and straightforward, and I had no issues at all during the booking process. Unfortunately, things became very frustrating once a change to the flight was communicated.
I received an email from Flysharp informing me that my flight (PNR: D4I1KS) had been changed due to operational reasons and that I should select an alternative flight using a link in the email. Unfortunately, the link provided does not work.
I tried resolving this by contacting their support. Yesterday I called their helpline and, after waiting around 15 minutes, someone answered and told me that the rescheduling team would call me back within one hour. No one ever called.
I tried calling again this morning and waited on hold for about 20 minutes, but no one picked up and the call was eventually disconnected.
When there are changes to customers’ travel plans, timely support becomes very important. While the booking process itself was good, the lack of follow-up support in resolving this issue has been very disappointing so far. I hope Flysharp contacts me soon to resolve this matter.
4 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Richa
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, especially when you tried to reach us but received no response.
Due to the ongoing crisis in the Middle East and the subsequent closure of airspaces, we are currently handling a higher volume of calls. This, unfortunately, has led to delays in our response times.
After reviewing your booking, we kindly request you to wait another two weeks for the refund as our relevant department is tirelessly working to claim a refund from the airline.
Regards,
Fly Sharp
Booked my ticket through flysharp
Booked my ticket through flysharp. I was trying to contact them for the past two days by email and the phone number (02087050130) provided . No response at all. Pathetic!!!
5 de marzo de 2026
Opinión espontánea
Respuesta de Fly Sharp
Dear Valued Customer,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
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