FMG Opiniones 

Absolutely amazing work and great customer service, the job was done to highest standards. Thank you very much

Customer service at the Norwich branch is basically non existent. You can call for ten minutes and no Body answers the phone . The left hand doesn’t seem to know what the right hand is doing - I’ve been given multiple different dates for completion never sure what is accurate and what isn’t And none have come to fruition They seem quite overwhelmed with customers so it’s a long wait for your vehicle to be fixed . When somebody does event answer the lady seems quite stressed and overworked - that’s the impression she gives on the phone anyway . So a month later and my car still isn’t fixed . I would call but haven't got half an hour to waste sat on hold

Brilliant standard of repairs. Looks like its just come out of the showroom.

Helpful staff and appropriate updates. Good quality repairs.
The car interior cabin was very dusty when it was returned.

I have never posted a Trustpilot review before but my experience with FMG has been so poor that I wanted to make other potential customers aware. The repair firm that they used was good but I have had to wait months for them to reimburse my excess. I appreciate that the other side has been slow but their communications have been non-existent. I was promised this would improve after I made a complaint but, if anything, it has got worse. They contacted me over a week ago promising payment. I provided them with all the details that they asked for the same day but I have heard nothing since despite chasing. Their customer service is terrible.

Excellent customer service, especially from Sam in Guildford. Car was replaced and repaired smoothly. A slight issue, not their fault, was found and they took the car back, repaired it quickly with no fuss. What to say, wish all customer experiences could be as smooth.

Our car was involved in an accident. We had a brilliant experience with FMG from the day when we reported the incident right through until we received our car back,at every step we felt supported. The garage team is excellent at their job and our vehicle was repaired within promised time. Repair is of high quality.

Driver drove into my stationary car and FMG ( his insurers) were on it straightaway. All repaired with not too much inconvenience to myself. Thank you FMG

If I could give zero stars I would. They are incompetent, unprofessional and provide one of the worst customer services I have ever experienced. The staff speak to you reading from a script obviously and they could not care less about your issue. They have an online portal that doesn't work properly and doesn't get updated when you send them documents so that results in them asking you by email to send the documents only to realise weeks later that nobody has logged the said documents onto my claim or seen them at all. Over four weeks after starting my claim I am still getting requests to upload the same documents that I have already uploaded by both text and email. It's laughable really how bad they are. Avoid at all costs.

First class service and repairs following an accident. Frontal damage immaculately repaired. Good communications all round with every department.

FMG were rapid, professional and courteous throughout the whole incident. Would recommend their service

Everyone I spoke to from the people who called, the people who picked up my vehicle to the people who returned the vehicle were very friendly, polite and helpful. I was regularly kept up to date with progress and arranged a convenient time for drop off. The repair work was fantastic, as good as new. Excellent service. Thoroughly satisfied.

My experience was nothing but amazing , obviously I was upset because this wasn’t my fault I wasn’t even in the car when it got damaged , I was going on holiday the week after so repairs had to be halted until I came back ., all was straight forward great communication through out and my car was only away 10 day
Great job guys
Thankyou

FMG handled my case promptly.Everything was managed seamlessly.A very good result with full marks from me.From a very satisfied customer.

Excellent service from start to finish in the repair of my car. Nothing was too much trouble. Highly recommended.

**FMG – Review**

Poor communication and repeated delays throughout my claim.

I have been advised to email for updates, but responses are inconsistent or not provided, meaning I have had to chase multiple times with very little clear information in return.

The ongoing delay has resulted in significant financial pressure, including continued rental costs while the claim remains unresolved.

I am still waiting for this to be properly concluded and would recommend caution based on my experience.

Great company, female friendly too.. nothing was too much trouble for these guys … feels like a family run business as the team in Chelmsford really go the extra mile.. would recommend 100%..

Unfortunately this was the second time I reason to have my car fixed, but as with the first time experience was exemplary, would definitely recommend

Nothing was too much trouble lovely curtesy car helpful man dropping it off called Joe. My car came back valeted inside and out quicker than expected stressfree experienc

Excellent service and car looks realy great staff were excellent