FMG Opiniones 

Excellent service and car looks realy great staff were excellent

Very happy with all aspects of service from garage after my Accident

I am writing this to warn others of the systemic failures I have experienced over the last four months. My vehicle has been returned three times with unresolved life-safety faults (Braking Power Low/Hybrid Malfunction).The insurer’s latest "Final Decision" claims the car is safe following a road test, yet the technical report provided shows identical Mileage In and Out, proving no road test occurred. They have identified a critical high-voltage communication fault (Code U117B87) but attempted to return the vehicle as "fixed" without driving it a single mile.Worse than the technical incompetence is the conduct of the staff. I have been:

Mocked and laughed at by staff when disclosing anxiety-related needs regarding a replacement vehicle.

Threatened and coerced by a case handler who attempted to cancel my hire insurance to force me to accept the untested vehicle.

Lied to about the existence of a complaints department to prevent escalation.

I have spent over 6 hours chasing updates and received 30+ conflicting automated messages. I have now formally referred this entire matter to the Financial Ombudsman Service (Ref: PNX-6026356-Y0L3). I will not be silenced or bullied into driving an unsafe car. Avoid this company at all costs.

Excellent service from both the admin and repair teams

Generally good service, the repair workshop and replacement vehicle company were excellent.
My only issue is the poor comms and clunky portal during the FMG process itself.

FMG did a great job of managing the repairs to my car and providing me with a courtesy car. Everyone I dealt with throughout the process was very helpful and polite. I very much enjoyed speaking to humans rather than simply logging onto a portal. I know this suits some people but I prefer dealing with humans. The hire team, the repairers and FMG staff were all great to work with.

Very efficient and competent, repair was carried out over three days and did a fantastic job.

Anna Roe was very helpful especially in connection with my embarrassing arrival to leave my car with FMG and collect a courtesy car only to realise I had ‘lost’my driving license, which I did eventually find, thankfully!
I am pleased to have my car back, which looks like new. Thank you FMG.
JM Lincoln

Saga Fmg and enterprise were all brilliant and very good at what they do.

Dealing with this company is like pushing water uphill. Cancelled the windscreen replacement appointment on me twice, even though I’d had to take time off work to have it done. Completely indifferent when I complained. The windscreen replacement engineer was a credit, hence the one star, but the payment - they reserved funds from my account. Didn’t action the request and about three weeks later, out the blue, just took the money. Awful experience - only reason I used them was because it was through my insurer. Beware

I had a very disappointing experience with FMG Vehicle Recovery. The service was extremely slow, and despite being told that my car would be recovered from Penllain Garage by the end of last week, this has still not happened.
There has been poor communication throughout, with no clear updates or explanation for the delay. We are now heading into the weekend and a bank holiday, which will likely cause even further delays.
This lack of reliability and follow-through is unacceptable, especially in a situation where timely vehicle recovery is important. I would not recommend this service based on my experience.

Excellent service with good communication and informative feedback.

I would not even give FMG one star.
The core problem is their complete failure to communicate.
You are left chasing constantly for updates that never come. Calls are not returned. Emails go unanswered. When you do eventually get through, you are given vague or inconsistent information, with no clear timeline or ownership of the case.
There is no proactive contact at any stage. You are not kept informed of progress, delays, or next steps. Instead, you are left in the dark and forced to do all the follow-up yourself.
This has been ongoing for months. It is now SIX months since the car accident. A process that should be straightforward has been dragged out purely because of their lack of communication and organisation.
It shows a clear lack of basic customer care and accountability.
Avoid at all costs.

The repair carried out by FMG was great, no complaints there. However they are impossible to contact by telephone at the Leeds Repair Site, no one ever answers the phone. I tried to get through for three days straight, and eventually after pressing all the options after trying numerous times, I got through to the repair team who managed to get someone to call me back.

Excellent if rather protracted experience.

A*****service very friendly highly recommend

Currently have an ongoing insurance claim and FMG is the company used by my car scheme.
The staff are all excellent to talk to when you ring up. That's where the problems start.
They don't contact you, you have to keep chasing them. There's more than one department sorting out the claim and none of them talk to each other so any update doesn't have everything and leaves you with not knowing what's happening or where the claim is upto.
My car leasing company has authorised a hire car as 3rd parties fault to which I've been told to organise myself rather than FMG doing it.
My car is due in the bodyshop in 4 days and currently no replacement car and the repairs are probably going to be postponed.
Genuinely the worst insurance company I've ever had to deal with and if it was my choice I certainly would not use them.

The full experience from start to finish was perfect. FMG could not have been better. Updates regularly and car collected and returned. Will defo use again

My car went in for a bumper repair. All done quickly, on time, great quality, easy to use and very friendly and polite staff.