FMG Repair Services Opiniones 

Start to finish was awful, every aspect of the way they work is terrible. They use a app that is not fit for purpose as it gives false time lines and no communication to the garage.
Went in for major repairs on the wheel section of the rear of the car flat. It was returned unsafe and works incompleted. Emailed the garage for breakdown of works and tracking report no response . After getting in touch with the insurance company fmg rung immediately to collect the car again to carry further works no explanation or apologies. Works should of took 2hrs , 3 days later only to me ringing and finding whats going on they said works is completed again but all this was through a admin clerk not the garage. Still waiting for paper work on the works carrried out.

Avoid using fmg at all costs.

Extremely disappointing experience with FMG Repairs. Poor workmanship, terrible communication and an unacceptable attitude from management.

What should have been a straightforward repair turned into a prolonged and frustrating experience. When concerns were raised, I encountered a lack of accountability, dismissive behaviour and a management attitude that was particularly disappointing.

Despite the problems and inconvenience caused, not once did I receive a genuine apology or any real acknowledgement of the issues.

I’ve made every effort to resolve matters, but the customer service has been just as poor as the repair experience itself.

The fact that management have still failed to provide a meaningful response to my complaint, despite being given ample opportunity, speaks volumes about their approach to customer service.

I would strongly advise others to think twice before using FMG Repairs. Based on my experience, I would not recommend this company to anyone.

Communication was excellent.Very efficient and fixed my smashed car drivers door to a top quality standard like it had never had a crash.courtesy car was provided until my car was ready . Dropped off to my door and collected too. Amazing service. Lady’s in reception were all very welcoming and helpful too. Highly recommended FMG Milton Keynes

I cannot recommend FMG Repair Service highly enough! From start to finish, the service was absolutely fantastic. All the staff were exceptionally friendly, polite and professional, making the whole experience stress-free.

I was kept fully informed throughout the repair process and updated regularly on what was happening with my car. A courtesy car was also provided, which was extremely helpful.

The service was efficient, well organised and truly outstanding. A big thank you to the whole team for making everything so easy. Excellent customer service – I would highly recommend FMG Repair Service to anyone!
Gillian Moss

FMG at Leamington were brilliant which was a welcome difference from my experience with other people involved in getting my car fixed after a collision. Above all, Holly was a perfect communicator who cut through the nonsense suggested by the online portal and dealt with everything efficiently and effectively. A great person who is committed to helping customers is far more valuable than a digital portal. Thank you Holly, the drivers and technicians who got the car fixed in the time estimated at the outset. You made a big difference.

My experience with fmg is my car was stolen and they done the work & repairs on it and it was first class work from start to finish and they kept me well informed with all the progress from day 1 right through to finishing thank you

A brilliant job on my totally wrecked driver door. The guys involved in collecting and delivering my car back to me were friendly, efficient and helpful. The staff in the Plymouth FMG office, Jenny in particular, couldn’t have been more helpful. All in all I have received compliments about the shiny perfect job that the company achieved for me.

Bournemouth FMG repair services
The whole experience at FMG was a pleasure.
They handle my car with extremely care and had it repair It can back all repair and cleaned. A big thanks to all staff for get me back on the road again. I would highly recommend all staff at FMG Bournemouth whose service was outstanding from start to finish

This was FMG Crewe. The staff were friendly, helpful and I had ongoing updates as the work progressed.
I was exceptionally pleased with the repairs.

Terrible communication, painful to deal with and not completed full job as asked. Also finishing of job completed was poor

Wow what a company absolutely brilliant in sorting issues out. The young lady I spoke to on the phone was absolutely amazing and brilliant in dealing with an issue I had with my claim nothing was a problem to her I don’t know her name but she deserves a pay rise or promotion in my opinion.
Thank you young lady you’re a star. ⭐️

Tilly kept me informed at every stage and the car repaired to high standard. The metallic black paint matches beautifully!

FMG LITTLEHAMPTON had my car for over 3 weeks my car radio was working until they messed with it and its now disconnected and will not take responsibility for it when all they had to fix was my bumper so dont understand why they touched my radio etc! I now have to wait until December where MG will have to have my car for the day and with 4 kids this is not ideal with 2 being babies! All FMG had to do was just reconnect it but the boss was so unhelpful I will be speaking to tesco insurance as I dont recommend FMG at all and after all the reviews I read! My cars not the same since I got it back! Im sure they changed my battery too my car feels different and if you ready reviews the latest is a woman was too scared to write a review people should not be made to feel like that!

Great customer service from start to finish, all staff friendly, especially the man who collected car,work done quickly & to a high standard, would definitely recommend

I was referred to FMG Repair Services in Bristol by Tesco Insurance three weeks ago to arrange repairs to my car and provide me with a courtesy car while my vehicle is being dealt with. Unfortunately, after three weeks, I am still waiting for a courtesy car, and the lack of communication has been extremely frustrating.

What makes the situation even worse is that they simply do not answer their phone calls. It is incredibly frustrating to be left waiting for weeks without any proper updates or a reliable way to contact them.

I understand that repairs can take time, but leaving a customer without a courtesy car for three weeks, with little or no communication, is unacceptable. This has caused unnecessary inconvenience and stress, especially when I was referred to them through my insurance company and expected a reasonable standard of service.

I am extremely disappointed with the way this has been handled. I hope FMG Repair Services takes customer service more seriously and improves its communication and response times. I would not recommend their service based on my experience so far.

Superb service. Door to door collection and drop off plus mint finish on the repair. And all in a week. Well done FMG Ilkeston.

I had a minor accident and my car was fine except for the broken headlight and a little crack in the front bumper.
The car had no faults going in but when it came back out from repairs there was a light in the dashboard.
The workshop guy told me that this had been on for ages as if I am so dumb that I never noticed it before.
I noticed they had a similar make to my car parked outside. It looked rundown and I am certain they swapped parts from my car to fix one of the staff members car.

My advice is stay away from this dodgy workshop. Absolutely do not trust this place.

Now I am forced to drive around with a light in my dashboard that they caused to come on.

My vehicle was damaged in accident my insurance company referred me to FMG vehicle repaired
HULL GARAGE they kept me informed and did an excellent repair the staff were always very pleasant and my car was in a immaculate condition when I picked it up thanks to all the staff

Had a repair done about 4 years ago and was very happy with the work done and they’re keeping me updated. I recently noticed a paint blemish appearing on the bonnet, so I called and was asked to take the car in for appraisal. No arguments, they arranged a day to collect and returned it as promised in 4 days. Excellent service and would not hesitate to use again. This is the Bournemouth branch, Wallisdown.

My car went to be repaired at FMG Havant with damage to the door and mirror from a car reversing into it. The car has been returned to me with the door lock not locking or unlocking correctly. The car was left with the drivers door unlocked as the mechanism doesn't lock correctly. I have never had a problem with any of the locks on my car previously and the car even locked perfectly well after the damage was caused by the impact. I called to rectify the situation but have been told it is because of a worn part and is not covered under warranty. The lock has never ever been faulty and has only occurred after the repair was made. This has now been forwarded to an independent analyst to see what has happened. I'm not happy with the state of my car on return or the way that this has been handled and not rectified. I will be making people aware that this is not a good company to use.