Fónfix Opiniones 366

Answer queries and keep customer informed. It would be useful if it was possible to talk to someone. I found and continue to find it very frustrating when the communication is this bad and hap hazard. First time I got my PC screen replaced was superb, second time, three weeks out if warranty (SO ANOTHER 500 EUROS) was a disaster, tracking code didn't work, so spent a few days trying to find my PC... went to Vodafone store and a lovely Vodafone man helped and I got another tracking number that said they only received my PC (5 days later). Long story short, my screen was returned after another 6 days. PC was put back to factory settings..... for a screen replacement... no need, so I had to reinstall all my software....
Three weeks later, new screen cracked.... still waiting for a response.. and a possible reason

They replaced the defective doorbell with a new one. Quick turnaround and very responsive service. Can't ask for more.

Awful. They send a vague update with no reference no tracking to log on to status link you need information that fonefix dont provide. They have nobosy answering phone when you call them. No email.address to email them. A bot service thst doesnt. They dont supply a tracking number to track phone or courier status. So they expect you to wait at home until your phone arrives no matter what day or time.

Excellent screen repair service at Fonfix, based in Vodafone shop on Grafton Street. I dropped it in at 1pm, collected at 6pm. (Remember to bring a watch and/or back-up phone and debit card if you're leaving your phone in for a few hours!)

My sister had a broken phone where it was locked and we were unable to restart it or get it to move to a different screen. Since it was already 10:00 at night I decided to send FonFix a text and expected to hear from them the next day. I got an immediate response from Ben. I explained the situation and he said he would be available to look at it the very next day. To make a long story short, Ben told me it would take about an hour and when we got back to the store, he had it working and did not even have to wipe the data to fix it. Ben was such a pleasant person to work with and his prices are very reasonable. I highly recommend ♥︎FonFix.

Slow to get device collected and viewed
Don't listen to instructions request my bluetooth be fixed not screen.
No form of communicating with them.
No reason why they can't have a customer support team other than cost reasons

reply for fonfix comment on 24th Feb
I have used your chat function and no contact made after multiple attempts. Ye wasted 10 days of my time as my device has been returned in repaired. simple method of communicating with customer would resolve.

Took my watch gave me a price .
Waited a week then asked for additional fee doubling the repair cost

Does anyone know how to contact this company ? Was informed yesterday that my handset was en route to me, stayed back at work till 7pm, gave up when I couldn't get a response on email, or chat bot, no phone number - impossible to contact and I have no idea where my phone is, service is paid for ... nothing back at all from this company ... my phone is out there somewhere ... where ?

Ye deserve more than 5 Stars !
I dealt with a person called Luke O Donnell and he is fantastic.
He helped me out well and above his call of duty.
He was like a terrier after a bone chasing down and tracking my damaged phone and totally successful in the end in sorting my situation.
Thank You.
👍👍

Thank you

Dropped a phone into Grafton Street on Wednesday. Online tracker says "dispatched" not sure what this means as it was too be picked up at 4pm Thurs if the parts were available. Too date cannot get them on phone or email. Fairly poor given phone is needed for most tasks.

Terrible service from start to finish. They accepted my order through their website even though the part was not actually in stock, then left me waiting for over 23 days with no meaningful updates. If an item is unavailable, it should never be sold as available, this is basic customer service. The lack of communication was frustrating, and when I finally did hear back, the response from their staff was dismissive and unprofessional. There was no accountability, no effort to resolve the issue, and no concern for my time or money. This company is unreliable and poorly managed. Do yourself a favour and find a different supplier who is honest about inventory, communicates properly, and offers better prices.

Great service, very reasonable prices and great staff who looked after us so well as my phone needed urgent attention. We were visiting Killarney for a short break and would hightly recommend FONE FIX &PC in Killarney. Aine O Neill

Amazing service. They took the phone from my house near the morning and brought it back a bit later afternoon. The screen replacement work was perfect.

I clicked on ad for Fonfix. It stated €99 for a battery replacement. I was then informed by app update that the cost was over €400 as the phone was out of warranty. Okay, but, too much for me. I now don't know what value I received for €99?? The service showed this: Samsung Galaxy Z Fold4 5G Repair
€110.00 €99.00 SAVE €11.00
Choose Fault: Battery Replacement
Battery Replacement
Charging Port Repair / Replacement
Screen Repair
Screen Replacement
Screen & Back Cover Replacement
Back Cover Replacement

Now after being informed of a €430 cost I requested my phone back and out of pocket for €99.. which if I had gone ahead with the replacement could I have put that against the cost?? Not very satisfactory

They fixed my badly broken A12 for 80euro. its like brand new.

My phone screen was broken and they were able to fix it the same day. A bit on the expensive side but they fixed the charging port that had been a bit wobbly for a while so I don't have to use wireless charging anymore.

top class, picked up my smartwatch the next day after booking with them and had a newer model ( Brand new) sent out to me just over a week later

I had a repair done less than a year ago under samsung warranty and fonfix said they would guarantee the repair less than a year later the same issue arises and fon fix are asking for 624 euro to fix it i had missed call from them but tried to ring the number back amd it jus hangs up so perhaps the only way they might contact me is if I give bad review Job Number: 10510819 if that assists in someone contacting me don't get me wrist the initial repair was brilliant service fast but I need somebody to call me

Put laptop in for screen repair and got it back completely wiped! Everything! Gone! I had windows 11 on it and now it has windows 10 so I have to go through the painful wait to download all the updates and then personalise it all again. Lost some important documents too! I am so frustrated, a complete systems wipe was not necessary for just a screen replacement and then to put windows 10 on it. I am beyond annoyed over this.

Job number 10509077

I was quoted nearly 500 euro to replace a battery on a Galaxy S23...

The device was in very good condition but the battery had swollen resulting in the need to replace it urgently, it was just out of warranty but when they provided a job price they where asking for nearly 500 euro to replace a battery.

No other context, just 480 euro, take it or leave it. The phone isn't even worth that.

Safe to say I left it. Will be reporting them straight to Samsung for trying to gouge on what should be a simple repair.