This company is a con, they take all your data and pass on to third parties, would not provide any information without getting your details. AVOID ***
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Consulta las opiniones de los clientes
Just awful, restaurant delivered nearly 2 hours later. For was frozen. Foodhubs only answer was ring restaurant. Restaurant number was going straight to voicemail. Foodhub then called the restaurant o... Ver más
La empresa ha respondido
Foodhub is very reliable and no commission What else we want Others like Ordermeal or menulog those eat your profit as commission So I prefer giving that as discount to my customers. not to t... Ver más
Shocking company to do business with. Chasing us constantly (multiple times per day) to progress onboarding. Expect us to market on their behalf - flyer with their app/logo - put signs up. T... Ver más
Información sobre la empresa
Escrito por la empresa
Your one true restaurant partner Technology that drives takeaway growth and efficiency: Unlock the power of effortless management with efficient solutions designed to elevate every aspect of your takeaway. Foodhub for business connects food businesses with customers through smart tech: We help restaurants grow by offering a powerful ecosystem of tech solutions. From online ordering to customer engagement, our tools make it easy to reach customers, streamline operations, and boost profits.
Información de contacto
Reino Unido
- foodhub.com
1,6
Muy malo
131 opiniones
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Account hacked
We used food hub for the first time a few weeks ago and then last night my husband had email confirmation of an order that we hadn’t placed delivery to an address in Manchester. We live in Staffordshire.
Clearly been hacked so we deleted our account details, spoke to our bank. The transaction was blocked and we were refunded as it was pending. We also cancelled our cards. It’s a good job my husband checks his emails daily. We will vote with feet and not use your platform again. Foodhub. You need to do better
28 de septiembre de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
We’re sorry to hear that your account has been compromised. Please be assured that we take all such instances very seriously and will support you in securing your details.
To protect your account, please follow these steps immediately:
Secure your email account – Change the password for the email linked to your Foodhub account (personal email)
Remove saved cards – If you can log in to your Foodhub account, please remove any saved payment cards.
Fraudulent card use – If your card has been used /attempted to be used fraudulently, contact your bank right away. They will freeze the card and issue a new one.
If payments have already been taken, please provide the following details via email (hello@foodhub.com) so we can escalate to our Fraud Team for investigation:
Order date(s)
Amount(s) charged
Bank name
First 6 and Last 4 digits of the card used
Screenshot of your bank statement showing the transactions
Once we have this, our Fraud Team will fully investigate and come back to you directly.
Foodhub card fraud
Do not use! Someone was trying to use mine and my partners card luckily mine was an old card so they had no luck and my partners was stopped due to 9 failed attempts. So that was automatically blocked. They're lying if they say we dont store card information because how come the same transaction amount was used on mine and my partners card within 5 minutes of each other.
Cards blocked and account deleted. Do not use these in the future. Cash is king!
28 de septiembre de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
We’re sorry to hear that your account has been compromised. Please be assured that we take all such instances very seriously and will support you in securing your details.
To protect your account, please follow these steps immediately:
Secure your email account – Change the password for the email linked to your Foodhub account (personal email)
Remove saved cards – If you can log in to your Foodhub account, please remove any saved payment cards.
Fraudulent card use – If your card has been used /attempted to be used fraudulently, contact your bank right away. They will freeze the card and issue a new one.
If payments have already been taken, please provide the following details via email (hello@foodhub.com) so we can escalate to our Fraud Team for investigation:
Order date(s)
Amount(s) charged
Bank name
First 6 and Last 4 digits of the card used
Screenshot of your bank statement showing the transactions
Once we have this, our Fraud Team will fully investigate and come back to you directly.
Bank account emptied!!
Another review that actually deserves zero stars. Ordered from a local takeaway in June 2024 and May 2025 for which Foodhub handled the payment and my bank account has been emptied by a guy in Nottingham ordering tobacco deliveries from corner shops. Foodhub are no help at all but I’ve seen similar reviews on here and on Facebook that the same has happened to them. AVOID!!!
24 de septiembre de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
We’re sorry to hear that your account has been compromised. Please be assured that we take all such instances very seriously and will support you in securing your details.
To protect your account, please follow these steps immediately:
Secure your email account – Change the password for the email linked to your Foodhub account (personal email)
Remove saved cards – If you can log in to your Foodhub account, please remove any saved payment cards.
Fraudulent card use – If your card has been used /attempted to be used fraudulently, contact your bank right away. They will freeze the card and issue a new one.
If payments have already been taken, please provide the following details via email (hello@foodhub.com) so we can escalate to our Fraud Team for investigation:
Order date(s)
Amount(s) charged
Bank name
First 6 and Last 4 digits of the card used
Screenshot of your bank statement showing the transactions
Once we have this, our Fraud Team will fully investigate and come back to you directly.
Should have given it 0 stars if was…
Should have given it 0 stars if was possible, appaling service from a non competent mob , they dont care about their customers. Over an hour wait for a driver to pickup the food which didn't even then happened, they cancelled the order on me , didn't bother to compensate neither saying sorry. Hope you'll go out of business soon....do not recommend , beware!!!
Order id:
1136761412
20 de septiembre de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
We’re very sorry to hear about your experience. This is not the service we want for our customers. Please share your order ID in the review so we can look into what went wrong and assist you further.
DO NOT USE Foodhub WEBSITE to order a…
DO NOT USE Foodhub WEBSITE to order a TAKEAWAY. I did whilst on holiday in North Wales a few days ago and this evening I have had to cancel my card as someone has tried to use it to purchase £135 worth of goods from ASICS. This is the ONLY new website I have given my details to, luckily any new payments have 2 step verification so the payment failed but I now have had to speak to my bank and cancel my card. It seems from reviews on here that I am not the only one to experience this unfortunately I cannot give less than 1 star!
13 de septiembre de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
Hi Sarah,
We’re very sorry to hear about your experience and completely understand your concern. We want to reassure you that payments made through Foodhub are processed securely using trusted and encrypted systems, and we never store your card details on our platform. If you’ve experienced suspicious activity, it’s always the right step to contact your bank immediately, as you’ve done.
If you need any assistance from us or would like to speak to us, please email hello@foodhub.com
Thanks,
Foodhub Team.
DO NOT USE, THEY STEAL CARD DETAILS
Used foodhub once with a local restaurant and then foodhub stole my card details and made several charges adding up to over £100. Luckily my bank noticed and I got all the money back, had to freeze my card and get a new one. DO NOT USE FOODHUB THEY STEAL YOUR CARD DETAILS
21 de mayo de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
Hi, we're very sorry to hear about your experience. We want to assure you that Foodhub does not store or have access to your card details; all payments are processed securely through trusted third-party providers that meet industry security standards. If you believe there has been suspicious activity on your bank account, we would urge you to have this investigated with your bank.
Allowing restaurants that have been…
Allowing restaurants that have been closed for over a yearto take orders only for them.to cancel and take a week to refund your money
4 de julio de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
Thanks for raising this, we completely understand how frustrating that experience must have been.
We rely on restaurants to inform us if they’re no longer trading so we can remove them from the platform. That said, we’re working on improving our checks to prevent this from happening
Order NOT DELIVERED
Order NOT DELIVERED & seems you cannot contact them to sort it out neither get a refund.
Driver picked the order up, hope he enjoyed it.
3 days later I have found my pizza
It was thrown over the rear fence
What sort of shit show is this?
29 de junio de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
We're really sorry to hear about your experience. That’s definitely not the level of service we aim for. Please contact our support team through the in-app chat or website with your order details, we’ll make sure this is looked into and resolved as quickly as possible.
Just an absolute nonsense company
Just an absolute nonsense company, keep regurgitating the same information when you try and get customer support, don't bother ordering anything through them if you want an easy life.
19 de junio de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
Your feedback is important to us, and we’d like to help resolve any issues you’re facing.
Please email us directly at hello@foodhub.com with your details so we can assist you personally and make things right.
Foodhub Arbroath
Im not sure whats going on with Foodhub in Arbroath, just about every restaurant i would order from uses it, but for the last few weeks, i either get charged and no order gets placed, or the bank flags it as a scam. Im being forced to pay with cash, which these days, i usually dont carry. Admittedly, the times ive been multi-charged, the money doesnt seem to come out of my account, it just sits in the pending payments for a few days before cancelling.
15 de junio de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
Hi Darren, thank you for bringing this to our attention and we're really sorry for the frustrating experience you've had recently.
What you’re describing sounds like a payment authorisation issue, where the transaction is temporarily held by your bank but not confirmed due to the order not completing. This can sometimes happen if there’s a disruption between the payment gateway and the restaurant's system. We can assure you that any pending amounts will automatically be released back by your bank within a few working days.
Should you wish to speak to us regarding this please email complaints@foodhub.com
Thanks,
Foodhub
Had 3 fraudulent transactions taken…
Had 3 fraudulent transactions taken from my account yesterday have reported to the bank and had to block card, disgusting company avoid at all costs they know exactly what they are doing robbing people and they don’t care !!!!
17 de mayo de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
We're sorry to hear this and completely understand your concern. If you’ve experienced any suspicious activity, we strongly recommend contacting your bank immediately, which it sounds like you’ve already done — that’s great.
Please also report the incident to us at complaints@foodhub.com so our team can investigate further. We take these matters seriously and want to ensure this is effectively resolved.
Credit Card fraud attempted just now
Credit Card fraud attempted just now , same as other comments. clearly this is not a coincidence. never heard of this company until researching after fraud attempt. Bank blocked the payments fortunately.
16 de mayo de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
We're really sorry to hear this and completely understand your concern. If you’ve experienced any suspicious activity, we strongly recommend contacting your bank immediately in order for them to investigate and refund.
Please also report the incident to us at complaints@foodhub.com so our team can investigate further. We take these matters seriously and would love to take the opportunity to help where we can.
After using foodhub on the 21st April…
After using foodhub on the 21st April putting my card details in for a order I have now had alot of fraudulent transactions of nearly £2000!!!!!!!!
21 de abril de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
We're really sorry to hear this and completely understand your concern. If you’ve experienced any suspicious activity, we strongly recommend contacting your bank immediately in order for them to investigate and refund.
Please also report the incident to us at complaints@foodhub.com so our team can investigate further. We take these matters seriously and would love to take the opportunity to help where we can.
Awful
Awful, I placed several orders with these as I had some giftcards to use for groceries, I also took advantage of their £10 off £35 orders, there was no limit on this being used. I’d spent approximately £250 as it worked out a very good deal. I had a phone call from Foodhub confirming all my orders which was fine. A week later no orders have arrived and they have suspended my account with no reason. I am livid to say the least. The worse thing is you need your account to contact customer service or they will not discuss other accounts.if you cannot login this is impossible.
I’ve read a lot of comments saying they are scammers which must be factual.
29 de abril de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
Good Morning,
Thanks for your review. After investigating, we found that a large number of fraudulent gift card transactions were attempted using stolen card information, and the email linked to your account was involved in redeeming those gift cards. As a result, the account was permanently suspended for security reasons.
If you believe this was done in error, please contact our complaints team at complaints@foodhub.com with any supporting details, and they’ll be happy to review it further.
Thanks,
Foodhub
They are not lying in the comments
They are not lying in the comments, same thing happened to me yesterday. 2 Fraudulent transactions on my card, I have no clue how they done it! My bank flagged the 2nd as fraud and we got everything sorted. I have never heard of this company until researching it due to the fraud. Stay clear
6 de mayo de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
We're deeply sorry to see this has happened. It's great to know the bank acted quickly in marking the transactions as fraudulent and ensuring the funds are returned to you.
We urge you to also report the incident to complaints@foodhub.com so our team can fully investigate. We take all fraud reports seriously and are working with the relevant authorities to review and address any security concerns. Your feedback is important and helps us take the right actions.
100% fraudulent
Used this company last night. Today, my bank contacted me to say they tried to take a transaction today. It wasn't me!!! The bank fraud team were brilliant. NEVER use this company.
5 de mayo de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
We're very sorry to hear about your experience. We strongly recommend that anyone who notices suspicious activity contact their bank immediately.
If you’re able to, please also email complaints@foodhub.com with any details so we can investigate this further from our side. We take fraud reports extremely seriously and are actively reviewing all claims to ensure our users’ security.
FRAUD FRAUD FRAUD
FRAUD FRAUD FRAUD! STAY AWAY FROM THIS COMPANY.!!!!!!
THIS MORNING I HAVE WOKEN UP TO A PAYMENT TAKEN OUT OF MY BANK FOR THIS COMPANY.I HAVE NEVER HEARD OF THIS FOODHUB.COM UNTIL I HAVE JUST LOOKED IT UP.
HAVE REPORTED TO BANK AS FRAUD , I HAVE NEVER USED THIS COMPANY.
LOOK LIKE I AM NOT THE ONLY PERSON THAT THIS HAS HAPPENED TO!!!!!
WOULD ALSO GIVE THIS COMPANY NO STARS IF I COULD
5 de mayo de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
We're very sorry to hear this has happened to you. If you haven’t already, please contact your bank immediately to report the fraudulent transaction. They can take steps to secure your account and issue a refund if appropriate.
We take these reports extremely seriously and are actively investigating all such claims. Please also reach out to us directly at complaints@foodhub.com with any relevant details so we can escalate the matter internally. We understand your concern and are committed to supporting anyone affected.
Scammers enabling scammers
I don’t know how this site is still up but it really needs to be taken down. I bought groceries from food hub over 50£. Prior to this I asked the food hub in live chat if I would get tracking information and if they are sure my order would arrive. I was told 100%. Now I decided to do reaserch on the store and found out that the store does not exist, I immediately contacted food hub and told them I want a refund as this was only 5 minutes after I had ordered. I was told that they cannot refund and I would have to concat the store directly. This store has no contact info as their phone number is. It working. I told food hub the store is a scam they did not do anything about it. Early today I was told my order was delivered they contacted the store , which is a lie , and said that the order will be with me today or Tomorrow. I then asked for proof of this by providing tracking and according to them the tracking has not yet been registered which is impossible if it was already sent out like they claim. They are knowingly letting scam store on their site and refusing to refund. Purchase at your own expense. They even deleted my account I can no longer sign in. I am personally not that bothered as I know my bank will refund me but this website needs to be reported to the national cyber crime agency as they are 100% in on the scam.
1 de mayo de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
We're sorry to hear about your experience and completely understand your frustration. What you’ve described is very concerning, and we want to assure you this is not the service we aim to provide.
Please contact your bank immediately to report the transactions if you haven’t already, this helps protect your account and initiate a refund process.
Additionally, we urge you to email us at complaints@foodhub.com with full details, including the name of the store and your order reference. Our team will escalate this internally to investigate and take action if a fraudulent listing is found. We do not support or condone any form of scam, and we are committed to ensuring the integrity of our platform.
Several fraudulent transactions
I have never ordered from this company. Several fraudulent transactions taken off my card - no idea how they did it - my card never leaves the house and I only use Apple Pay. Fortunately bank refunded as they could see I wasn’t present at location. Shocked to see many others have been defrauded by this company.
30 de abril de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
We take allegations like this extremely seriously. Please be assured that Foodhub does not process payments directly - all transactions are handled securely by a trusted third-party payment provider, Datman. If you believe your card was used fraudulently, we strongly recommend reporting it to your bank (which it sounds like you've done), and also contacting our support team with any relevant details so we can investigate thoroughly. You can email complaints@foodhub.com
Orders do not turn up!
Orders do not turn up!! Do not use!! Ordered from star kebab in Alfreton, when it didn't turn up rang the takeaway they said it was coming, didn't show up with food no refund either!!
28 de abril de 2025
Opinión espontánea
Respuesta de Foodhub For Business UK
Sorry to hear about your experience. While Foodhub provides the platform, the restaurant is responsible for fulfilling and delivering the order. We recommend reaching out to complaints@foodhub.com with your order details so our team can look into it and help resolve this for you.
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