Forever New Opiniones 

I ordered the 'luxe linen' mini dress from ASOS UK. The dress is of the highest quality linen fabric and the dress fit me like a glove, i ordered the petite version.
I highly recommend this company for occasion-ware, i had never heard of them before but i was so pleasantly surprised at the quality. I would say I have since ordered a similar dress in a lilac colour but petite was not available and the same size and the fit was significantly bigger.

Very disappointed with the quality of a scarf I bought the pilling is very unsightly and transfers to whatever you are wearing underneath. Mind you have only worn it twice.

Reply from customer service
The wrap cape is crafted from a soft woven blend, which provides its unique look and feel. However, this type of fabric can sometimes be prone to pilling, especially with regular wear.

I have not worn it regularly!
Return or exchange of this item won't be possible as it is beyond 14 days return policy period.

Your product is unsatisfactory and poor quality and you do not accept an exchange, refund or even a credit note! What an absolute joke,

I will not be buying from here again and will also let others know to avoid at all costs.

Absolutely dreadful company with a completely inadequate returns policy. I won't be shopping here again in the future.

Review of Forever New Brand - Extremely Poor Customer Service Experience

I had an incredibly disappointing experience at the Forever New store located in DFO South Wharf. The encounter left me feeling frustrated and disrespected as a customer.

Firstly, upon returning a product, I encountered the store manager who displayed appalling behavior. Not only did she refuse to process a refund for the item, but she did so in an incredibly rude and hostile manner. Her tone was condescending, and she almost shouted at me during our interaction.

To exacerbate the situation, instead of offering a solution or attempting to rectify the issue, she simply directed me to return the item online. This suggestion was not only unhelpful but also highly inconvenient, especially considering I had made the effort to physically visit the store.

This encounter has left a lasting negative impression on me, and I can confidently say that I will never patronize Forever New again. Furthermore, based on this experience, I cannot in good conscience recommend this brand to anyone else. The complete lack of respect and professionalism demonstrated by the store manager is unacceptable in any customer service environment.

Excellent company! My favourite clothing store, the clothes are always very well made and last a long time. Highly recommend

I spent hundreds in their store, earned a $50 voucher. I went to use it and they had removed it from my account before the end of the expiry date. I sent them a screenshot of the date/time. They blamed me, saying I should have used it the day before and said there is nothing they could do about it. What is the point in an expiry date if they say the date is the day before.

Do Not buy from them they advertise things on their website that is always out of stock. They don’t ever reply to emails or telephone messaging. Worst company ever save your money.

I echo everyone here. I paced two orders online both of which I never received. I waited weeks with the status as pending. I tried calling only to be hung up on with a message saying they were essentially too busy. I finally received an email that my items weren’t available and I would receive a refund….guess what? I waited and waiting only to find no refund. Yep they are stealing from people. I had to hunt down my refunds both times. Absolutely ridiculous.

I decided to give them one final chance so I placed an order last month and received the wrong size of a blouse. I ordered a US 4 and received an 8. I have waited weeks for a resolution and finally today I get an email saying I need to do a return and refund. So let me get this straight, I order online for convenience, you send me the wrong thing and now I have to go out of my way to be further inconvenience d to return it. On top of it you are making me pay for the return!!!!! Who knows if I will ever receive a refund. I purchased the item in January and it is now March…the saga continues. This will be my final purchase ever from Evernew. It is a complete scam. They are outright screwing people around. I’m hoping word gets out because it isn’t right.

I almost didn’t bought with this store. I was really concern about the comments here. But for my surprise was everything perfect and I really thought I should give my review here for you. I started buying 3 dresses on sale on the 1th of February. I know how on sales items go away quickly. So also on the 1th of February they refund me one dress that I bought as it wasn’t in stock. They sent me an email and refund me immediately. The other 2 dreeees arrived on 3/02. The 2 dresses was perfect, really good material which I wasn’t expecting. But I had to return one of these dresses as I bought in 2 different sizes. So one was large for me. I returned with the return label that I received inside the package with the dresses. I returned on 13/02 and on 20/02 they already did my refund. I didn’t had to send ANY email. I thought I would have to email them or open a dispute with my credit card. But NO was really simple this return. So I totally recommend.

Placed an order and after several weeks order status was still processing. Emailed them and was told order would be shipped shortly. After a further 2 weeks contacted them again and they cancelled my order saying item was no longer available. I was issued a digital gift card which I then used to place another order only to have it cancelled (at least quickly this time) as item was out of stock. Item is still showing available online!

Go to a shop (staff are friendly) but I do not recommend you buy online as you cannot guarantee you'll get it and you'll be stuck with a credit you have to try and use.

I ordered a puffer coat from this company. I have previously bought a coat from this brand which I have had for a few years and love. Unfortunately had to return this one because although it was a lovely coat, good quality etc. it didn’t suit me. I did have to email and ask when I would receive my refund, but I am happy to say this was done as promised .

I ordered a dress on 21 December and was informed the following day that it was out of stock and that a refund was being processed (even though the dress was still displaying on the website as in stock in the size I'd ordered). Just over two weeks later I emailed customer services as I still hadn't received the refund. They told me that there had been a problem with the automatic refund and that a manual refund request had been passed to the relevant team for processing. Ten more days passed, and still no refund, so I emailed again. This time I was told that they couldn't currently process any refunds as they'd been having a problem with their system, and that I would be informed when they refunded me - however, the previous day they had processed a refund for another item I'd returned to them, so I'm not convinced the system story was true. I replied to say that I'd get my credit card company to pursue the matter under Section 75 of the UK Consumer Credit Act, as the item was over £100 and by that point it was a month since I'd placed the original order. Forever New didn't reply, and I haven't heard anything more from them, but I suddenly received the refund yesterday. I would definitely never order from the company again (especially as in the UK reliable companies like Next and Zalando also sell their clothing) and would not recommend it to anyone else. I just wish I'd read the other TrustPilot reviews before I'd placed my order, as this does not seem to have been an isolated incident.

Sent item back 2nd jan 2024 emailed cause month later still no refund gonna contact my credit card an contact trading standards avoid this company at all costs

Follow up contacted my bank got full refund make sure you all contact your bank

I returned a parcel 20 days ago and there has been no refund. I have sent several emails about this and have been given an unhelpful reply, ’passed on the details to our returns hub to investigate further. I'll get back to you as soon as I have an update on the same’. I would recommend avoiding this company given the similar reviews

I shopped online at Forever New and I have had the worst experience. Iv just had surgery on my hand and I can’t drive- I’m not mobile and so I purchased items to get them sent to me -giving plenty of time for them to arrive as they were needed for an important occasion. I received my parcel and when I pulled one of the dresses out , the security tag was still attached, I am stuck and live rural so I couldn’t get this to a store to get it removed and I’m nowhere near a post office/postbox -which would not of helped anyway as the dress was needed before back and forth postage . I contacted customer service at Forever New and they offered me no help or solution, only pretty much wanting me to bring it in or get someone else to do it or return it for a refund . This dress was folded up and wrapped in tissue paper with the security tag sitting right on top , I thought items should be properly assessed before being sent to customers for this very reason. It is a shame as the dress is beautiful but it’s useless as it was purchased for an event and can’t be worn because of FOREVER NEWS mistake or laziness.
I would not recommend anyone to shop or purchase on their online platform.
This was a horrible shopping experience and bad transaction.

Although the customer service team are responsive, I'm yet to have a refund for an item they received back over 1 month ago. I am reassured I will receive it but there is a back log of returns but it's late now considering the item has been sitting in a warehouse for a month.

Do not order from this company! I like many others who have left a review have not received my refund for my order which was over £400. Parcel was returned tracked and delivered in early December and they have taken weeks to locate the parcel, still awaiting a refund and no update from them. On top of this I ordered items of which only some arrived from their warehouse but they still charged me for the full amount of the items and I never received an order confirmation email. It took for me to notify them to amend the order amount. Never ordering from here again.

I wish I could give no stars..this company is one of the biggest scam. I ordered a coat in December order never arrived ..4 weeks later I asked for a refund after, I sent them 10 to 15 emails and calls..they kept telling me they will despatch the my order..apparently they are having technical problems. Still no item no refund..stay away from this company

I have been chasing my refund for 4 weeks now, even though the email confirming that they received goods back came through 3 weeks ago. So unpleasant experience chasing something that you entitled to. Called customer care today to find out that the refund for one dress hasn't even been processed yet, even though they received it nearly a month ago. Will never buy again and will be avoiding this company!