Fragrancesampleshop Opiniones 

123
TrustScore: 3.5 sobre 5

3,3

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

The fragrances came quickly and seem completely genuine. There was an issue with the free sample not coming initially, hence four stars but this was resolved quickly and communication wad excellent. W... Ver más

Valorada con 5 estrellas sobre 5

It was good to get an option to try a perfume sample for a small sum, as it's an expensive fragrance & I was unsure I'd like it enough to fork out. It took longer to arrive than I'd expected but it ar... Ver más

Valorada con 5 estrellas sobre 5

Samples arrived well packaged and clearly labelled (with fragrance names printed on the actual bottles).Bottles even had lids on them and so it was obvious that the company is not using cheap material... Ver más

Valorada con 1 estrellas sobre 5

Sample sent was not the actual sample requested as went on to purchase the fragrance which smelt completely difference and didn’t like. Also went to fragrance store to double check. No repl... Ver más

Información sobre la empresa

  1. Proveedor de cosméticos y perfumes

Escrito por la empresa

Hundreds of fragrances samples from various leading brands for you to try!


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

123 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,3

Todas las opiniones

(123)

17 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Excellent service.

The fragrances came quickly and seem completely genuine. There was an issue with the free sample not coming initially, hence four stars but this was resolved quickly and communication wad excellent. Would be 5 stars without that slight issue.

9 de julio de 2023
Valorada con 5 estrellas sobre 5

Positive experience

I have used a few times now and I have always had good customer service from them. They were really helpful in helping me choose what I would like when blind buying a couple fragrances.

17 de julio de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great service

Service was quite slow at first but they’ve haven’t disappointed and manage to meet customer needs.

4 de julio de 2023
Logotipo de Fragrancesampleshop

Respuesta de Fragrancesampleshop

Our online chat unfortunately was down therefore took 48hours to respond to this customer. And within those 48hours we received nothing but abuse foul mouth swearing. He was instantly refunded as we refuse to deal with any treatment of this nature.

Valorada con 3 estrellas sobre 5

Didn't receive the free sample

Packaging fine, shipping quick enough and fragrances seem real. However they advertise a free sample if you spend over £40, I didn't receive one.

Competition (fragrancesamplesuk) offer similar at £30 and never had a problem.

25 de junio de 2023
Logotipo de Fragrancesampleshop

Respuesta de Fragrancesampleshop

Hi Andy,

Really sorry to hear you didn’t receive your free sample. It was an error which we will compensate for by sending you 2 free samples really sorry for the inconvenience caused.

Kind regards

Update
Hi Andy we hope your happy with our service as we did send you 2 free samples out to make up for this issue. Many thanks

Valorada con 1 estrellas sobre 5

I’m not sure I could give even one…

I’m not sure I could give even one star, as I didn’t receive my order, which I placed on 24 th of May and payed for the 1class delivery. I’ve emailed the shop a few times, but never got response either.

29 de mayo de 2023
Logotipo de Fragrancesampleshop

Respuesta de Fragrancesampleshop

Hi Anna,

Sorry for the inconvenience caused. I believe you received your item now. Sorry the delay unfortunately we can not control postal delays. However I do apologise for the delay in response unfortunately our server has been down which is why we was unable to get back to you.

Kind regards

Valorada con 1 estrellas sobre 5

Not the kind of packaging I was…

Not the kind of packaging I was expecting. Disappointed.

29 de mayo de 2023
Logotipo de Fragrancesampleshop

Respuesta de Fragrancesampleshop

Our website clearly says what to expect I do apologise if you was expecting something different. We are happy to accept returns of item is unused.

Kind regards

Valorada con 1 estrellas sobre 5

Yet to receive

After purchasing my samples I am still waiting for them to arrive nearly 2 weeks later and the royal mail tracking number does not work.

24 de mayo de 2023
Logotipo de Fragrancesampleshop

Respuesta de Fragrancesampleshop

Hi Mac,

A full refund has been sent very sorry for the delay.

Kind regards

Valorada con 1 estrellas sobre 5

Not received my order although the…

Not received my order although the Royal mail said was delivered .. contacted Flagrance but no reply and via phone too ..very disappointed really

25 de mayo de 2023
Logotipo de Fragrancesampleshop

Respuesta de Fragrancesampleshop

Hi Chris,

According to the GPS on Royal Mail website the item was delivered to your address which is why PayPal rejected your claim and it did go in our favour.

Kind regards

Valorada con 5 estrellas sobre 5

Perfect every time

Perfect every time. Best communication and such a class range of products. Well thought out gifts and too notch presentation. Will be back!

19 de abril de 2023
Valorada con 5 estrellas sobre 5

Excellent!

Absolutely love the perfume, real great service and I even got extra samples as a free gift :)
much appreciated and will defo be a regular customer

12 de enero de 2023
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más