Frame It All Opiniones 

714
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

We are missing parts for the order. We have left you six messages and several emails, but never have gotten a reply. There’s no way to get a hold of you. You get caught in your answering service machi... Ver más

Valorada con 1 estrellas sobre 5

This is the most disappointing experience I’ve ever had with a company. The customer service is non existent and no one knows where their product is to tell me about the order status. The website stat... Ver más

Valorada con 5 estrellas sobre 5

We were early purchasers of Frame It All’s fences and have had two years enjoying it. We have taken many pictures of our gardens. The fence is in pristine condition and provides a perfect backdrop…wit... Ver más

Valorada con 5 estrellas sobre 5

I had a couple of conversations with one of your employees John. He was so helpful and experienced that it made the ordering process easy. Also I found your product on the Home Depot web site,... Ver más

Información sobre la empresa

  1. Casa y jardín

Información proporcionada por diversas fuentes externas

Frame It All is your gardening solution for beautiful, easy-to-install raised beds, garden borders, landscape edging, greenhouses, animal borders, trellises and sandoxes


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

714 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 36% de las opiniones negativas

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3,6

Todas las opiniones

(714)

79 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Arrived quickly and all parts were in…

Arrived quickly and all parts were in the packages. Somewhat confusing to follow paper instructions, but videos were super helpful! Greenhouse was quickly set up and placed over the frame in time for a day of rain. Excellent! Husband is excited to use it!

7 de diciembre de 2023
Valorada con 3 estrellas sobre 5

Good product; some customer service issues

My project was for a large, fenced vegetable garden. The shape had to be custom to fit the amount of square footage I needed into the space available.

The good news: The products themselves appear to be of good quality and relatively easy to assemble. I made a very large custom order and it was shipped to me timely and well-packaged. I live in the northeast so I will have to see how the plastic joints get through ice and snow this winter. But if I lived in a warmer climate and could use one of their standard designs, I would buy again.

The bad news:
First, though I purchased this product in part because of its sustainability appeal, the amount of plastic and styrofoam packaging that it came in pretty much outweighed any benefit.

Second, though they have a custom design tool on their website which worked reasonably well, after constructing my design I found that it did not create the bill of materials as it was supposed to. I had to enlist customer support's help. They were reasonably responsive and used a picture of the design I emailed them from the design tool to answer some questions, finalize the design, and tell me what to order.

Third, though I ordered what they told me, I found after I got it all put together that they had sold me a TON of extra parts, primarily because they advised me to buy kits and many of the kits had parts I did not actually need. So I had to inventory what was left, take pictures, send them the pictures and the list, and request a refund. They did process the refund eventually, but it took about a month.

Finally, though the products are pretty good overall, the gate was difficult to construct and though I thought it said the fencing was plastic covered metal (perfect), it appears to just be plastic (which animals can easily chew through). Hoping since it is fairly high off the ground they will not be able to chew it but we'll see.

6 de octubre de 2023
Valorada con 2 estrellas sobre 5

Frame It All claims not to be trusted

To advertise "up to 60% off" then find offer only applies to one minor assembly part maybe be factual, but certainly doesn't engender goodwill. Nothing worse then offering an actual customer benefit that only results in customers thinking how dishonest you are. I bought item and saved money, but my opinion of the company has gone negative. It's a shame.

29 de noviembre de 2023
Valorada con 5 estrellas sobre 5

knowing the product has recycled…

knowing the product has recycled material is important to me. So far I have totally made a commitment to use this product for all my raised bed projects. 1. it will unify the look. 2. it is easy to put together. 3. affordable. 4. quick delivery.

27 de noviembre de 2023
Valorada con 5 estrellas sobre 5

4’ X 2” Straight & curved edging

I ordered the 4’ straight and curved. ( One of each). We received them within a week! When our weather cleared up, we put the edging up. It went very smoothly and looks good. Very happy with the product! Now for weather to cooperate to finish our project. Thank you Frame It All.

4 de noviembre de 2023
Valorada con 5 estrellas sobre 5

WOW! That was FAST!

I received my package within 3 days and the packaging was EXCELLENT!

I highly recommend this company's products!!!
I have already purchased 3 kits from them and had no trouble putting the kits together!!!!

7 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Amazing Garden Kit

We ordered two raised bed gardens and are very pleased with our purchase. They were delivered right away and well packaged and organised. The instructions are clear and the kits come together like a puzzle where all the pieces fit together.

30 de octubre de 2023
Valorada con 2 estrellas sobre 5

Single stack garden dorder.

The border when out of the box is beautiful. After it seemed like maybe a week they faded. These are for the outside and should keep its's beauty for more than a week. Two months into the Summer they look awful. When Summer ends in the trash they go. Oh, those tabs to insert into the holes were a nightmare to just "pop in".

15 de junio de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Jumbo 12x12, 3 level bed with animal barrier

First of all, the Jumbo 12 x 12, 3 level raised bed with animal barrier is fantastic! Good quality product! My only reason for not giving 5 stars is because this thing was hard work to assemble. It took the better part of 2 weeks (off and on as time allowed) to get it put together. The instructions were difficult, mainly because it was hard to identify pieces; they did not arrive labeled. I recommend that Frame it All clarify their instructions and send assembly kits with pieces labeled. The instruction video on the website was a huge help and I referred to it at each level of assembly. Other than that, the company has been great to work with. I am already thinking about getting another bed for flowers (that will be a project for next summer).

30 de mayo de 2023

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