FranklyFlooring&Furniture Opiniones 

230
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Easy to use website, competitive pricing, and the only place I could find that had stock of both products I needed. Nice personal comms about delivery, which arrived on-time with a helpful delivery d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've used Frankly Flooring twice now and they have been excellent. The price is good. The next day delivery is great. The communication about the dispatch and delivery service is also very good.... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

only picked one star as couldn't go any lower. order something from them left it a week had no confirmation of when delivery was going to be, emailed a few times and didn't hear a thing from them so t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am a returning customer. I have placed many orders and I’ve always been super happy with the service and care provided. Very helpful customer service and I particularly appreciated being informed a... Ver más

Información sobre la empresa

  1. Tienda de pisos
  2. también en la categoría
  3. Mayorista de mobiliario
  4. Proveedor de suelos de madera y laminados
  5. Tienda de alfombras
  6. Tienda de decoración e interiorismo
  7. Tienda para la reforma del hogar

Escrito por la empresa

Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

230 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(230)

121 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Easy to use service with great…

Easy to use service with great communication from the start

14 de noviembre de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Hi Jamie, many thanks for the review, we hope you’re loving your new floor!

Valorada con 5 estrellas sobre 5

highly recommended

After lots of research, they proved to be the cheapest for what I was looking for. Great website, easy to order and fast delivery. Would def use again

31 de octubre de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Hi Alex, thanks for the review, all good to hear. We hope you love your new flooring!

Valorada con 5 estrellas sobre 5

Service and response was generally very…

Service and response was generally very good and they promptly provided a refund when the order was out of stock. This encouraged me to place a further order. Communication was very good

20 de septiembre de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Hi Andrew, many thanks for the review, we hope you love your new flooring!

Valorada con 2 estrellas sobre 5

Bit of a mixed review

Bit of a mixed review. I had an issue where I had three rooms in my house fitted with Hickory Pepercorn LVT. The floor colour of the Hickory Peppercorn LVT had been changed slightly by Kardean and when I asked about returning or exchanging the floor was told there’s a 30% restocking fee. Spoke to Kardean who were not interested and Frankley were not interested either stating there’s Kardeans policy. One room cost approximately £1450 so 30% to take a floor back is really excessive.

19 de septiembre de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Hi Simon,
we are sorry you feel this way, but unfortunately can not help our supplier terms. this is all in our terms and conditions. Terms and conditions are not something we rigidly stick to, unless which we absolutely have to which in this case we did. the supplier will not waver there restocking fee and being a small family run business we simply cant afford to take the hit in these instances.

Valorada con 5 estrellas sobre 5

I Would recommend this company

I Would recommend this company, great prices, and the staff very helpful.
Good selection of flooring and fast delivery times.
Keeps you updated regarding your order.

10 de octubre de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Hi Rosemary, thank your for your business and kind review. We hope you love your new floor!

Valorada con 5 estrellas sobre 5

Beautiful flooring quick efficient…

Beautiful flooring quick efficient delivery + driver exceptional A*

29 de octubre de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Hi Carole, thank you for the review, we hope your loving your new floor! ;)

Valorada con 5 estrellas sobre 5

Absolutely amazing.

Absolutely amazing.
Price is always a consideration when making a large purchase and at the time these guys were cheapest by quite a margin.
I was skeptical as there were not so many reviews although they were positive.
I took the plunge and bought the Karndean flooring and then hoped for the best.
I needn't of worried they were superb, I was kept well informed via email, a courier contacted me within 48hrs and my flooring was delivered to Cornwall very well packaged and in perfect condition.
I will definitely return to Frankly Flooring in the future.
Thank you.

10 de octubre de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Hi Clay, thanks for the lovely review! enjoy your new floor :)

Valorada con 5 estrellas sobre 5

Just the job

Great price, easy ordering and good communication from Simon with delivery made on the date indicated.

14 de noviembre de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Thank you for the review, we hope you love your new floor!

Valorada con 5 estrellas sobre 5

Knowledgeable sales staff

Tyler was very knowledgeable, quick to respond and very helpful- would absolutely recommend!

30 de septiembre de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Hi Hannah

thank you for the review, we really appreciate it and hope you love your new flooring! :)

Valorada con 5 estrellas sobre 5

Great service and Great product

Great product, came on time, unfortunately the carrier was not good and did not communicate properly as they said they would, but that was not franklyflooring fault. Great price and service from yourselves 👍

20 de septiembre de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Hi Les,

Thank you for your review its much appreciated, and sorry that the couriers communication was not as expected we have taken that on board. we hope you love your new flooring! :)

Valorada con 5 estrellas sobre 5

Easy to deal with with fast efficient…

Easy to deal with with fast efficient service and carpet looks great

20 de septiembre de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

We’re really glad everything was smooth and efficient for you — and even happier to hear your carpet looks great! We appreciate you choosing us and hope to help again in the future.

Valorada con 5 estrellas sobre 5

Sometimes a great price and great service is possible ……

Ordered Karndean and it’s fair to say that the prices out there are hugely variable and I was a little concerned about using on online only retailer. Did all of the checks I could and decided to place the order and from there have never looked back. Greats comms from Tyler acknowledging the order right through to delivery. Through no fault of Frankly Flooring a little bit of damage to one of the adhesives from the haulier ….. no problem for Tyler, responded immediately and we resolved. 1st experience and would highly recommend.

18 de septiembre de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Thank you so much for taking the time to leave such a detailed and kind review!

We completely understand the hesitation that can come with ordering from an online-only retailer, so we're really glad you took a chance on us — and even more pleased to hear that your experience was such a positive one.

Valorada con 5 estrellas sobre 5

Competitive price and slick delivery

Competitive price and slick delivery, why go anywhere else?

26 de septiembre de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Hi

thank you for the review, quite "Frankly" why would you ;)

Valorada con 5 estrellas sobre 5

Good price and delivered when the sales…

Good price and delivered when the sales lad said so no problems
Not fitted yet so cant comment on product also delivery driver refused to take large wooden pallet back with him so stuck with that now😳

16 de septiembre de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Hi Dave,
thank you for your review, we're pleased you were happy with the over all experience, I'm sure you will love the floor once fitted! apologies about the pallet, we use an external company for this who don't take them back sadly.

Valorada con 5 estrellas sobre 5

Good price and service

Good price and delivery was as scheduled. The Karndean flooring looks amazing. Tyler was very helpful with ideas for the extra boxes of flooring and the return process was very smooth. Will definitely buy from these guys again.

2 de septiembre de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

We’re really pleased to hear everything went to plan — from pricing and delivery to how amazing your Karndean flooring looks

Valorada con 5 estrellas sobre 5

Great communication

From me ordering the wrong product code online through to the correct product then not being in stock for 5 weeks from the producer , Tyler replied promptly and efficiently to my queries by email and phone . Great customer service and competitive prices of goods .

9 de agosto de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Hi Nicki.
Thank you for your kind review. We really hope you enjoy your new flooring.

Valorada con 5 estrellas sobre 5

Good price and quick delivery

Advertised Karndean flooring in stock and at a good price.
Ordering and delivery straightforward and updated with delivery day on request.

26 de julio de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Hi Jonathan, thank you for the review, we’re pleased your happy with our service and hope you love your new floor once it’s fitted!

Valorada con 5 estrellas sobre 5

Brilliant

Cannot believe how good this turned out.
Ordered 30m2 of saxony carpet on Thursday.
Delivered free to my door next day.
Great quality carpet at a fabulous price.
WELL DONE FRANKLY FLOORING!!

19 de julio de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

Hi David, thanks for the lovely review, we’re glad you love your new carpet! Enjoy!

Valorada con 5 estrellas sobre 5

I recently purchased Karndean from…

I recently purchased Karndean from Frankly flooring and couldn’t be happier with my experience! The quality of the flooring is outstanding and exactly as described. Delivery was fast, and the customer service was exceptional. The team kept me updated every step of the way. I would highly recommend this company for anyone looking for high-quality flooring.

30 de mayo de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

We’re really glad to hear you had a great experience from start to finish

Valorada con 5 estrellas sobre 5

Fantastic service from start to finish…

Fantastic service from start to finish Tyler was very helpful and the price was very competitive.

14 de mayo de 2024
Opinión espontánea
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Respuesta de FranklyFlooring&Furniture

We’re so pleased to hear you had a fantastic experience from start to finish

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