Easy to use website, competitive pricing, and the only place I could find that had stock of both products I needed. Nice personal comms about delivery, which arrived on-time with a helpful delivery d... Ver más
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Consulta las opiniones de los clientes
only picked one star as couldn't go any lower. order something from them left it a week had no confirmation of when delivery was going to be, emailed a few times and didn't hear a thing from them so t... Ver más
La empresa ha respondido
I am a returning customer. I have placed many orders and I’ve always been super happy with the service and care provided. Very helpful customer service and I particularly appreciated being informed a... Ver más
I've used Frankly Flooring twice now and they have been excellent. The price is good. The next day delivery is great. The communication about the dispatch and delivery service is also very good.... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de pisos
- también en la categoría
- Mayorista de mobiliario
- Proveedor de suelos de madera y laminados
- Tienda de alfombras
- Tienda de decoración e interiorismo
- Tienda para la reforma del hogar
Escrito por la empresa
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Información de contacto
Unit 9 Newbury Works , BA3 5RX, Coleford , Reino Unido
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,3
Excelente
228 opiniones
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Competitive priced flooring and great service!
The ordering process was very easy and I was kept informed all of the way. The flooring arrived exactly when they said it would. The price of the flooring was competitive and it has transformed our hallway and downstairs cloakroom. Would definitely use Frankly Flooring again. Thank you
23 de septiembre de 2025
Respuesta de FranklyFlooring&Furniture
Thank you so much for your lovely feedback! We're thrilled to hear that your ordering experience was smooth from start to finish and that your new flooring arrived exactly as planned. It’s great to know you’re happy with both the price and the transformation in your home — your hallway and cloakroom must look fantastic! We really appreciate your recommendation and look forward to helping you again in the future.
Good experience all round.
Good range of products, simple to use website, delivery driver very helpful, good experience all round.
10 de octubre de 2025
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you for your great feedback! We're so glad to hear you found our website easy to use and that you were happy with the range of products available. It’s also wonderful to know the delivery driver was helpful — we’re thrilled you had a positive experience all round. Thanks for choosing Frankly Flooring!
Highly recommended
Great prices, great service and efficient delivery. Staff were very helpful and communication was good at every stage.
22 de septiembre de 2025
Respuesta de FranklyFlooring&Furniture
Thank you for your wonderful feedback! We're so pleased to hear you were happy with our prices, service, and efficient delivery. It’s great to know our team’s communication and support made the process smooth from start to finish. We really appreciate your kind words and your support of Frankly Flooring!
Delivered with no issues
Delivered with no issues. Quality of flooring top notch. Very nice.
28 de septiembre de 2025
Respuesta de FranklyFlooring&Furniture
Thank you so much for your kind feedback! We’re delighted to hear that your flooring arrived without any issues and that you’re happy with the quality. We take pride in offering top-notch products and service — enjoy your new floors!
You judge a company on how they deal…
You judge a company on how they deal with problems. We had an issue with delivery but thanks to Tyler it was sorted quickly and effectively before it became a problem. Thank you.
18 de septiembre de 2025
Respuesta de FranklyFlooring&Furniture
Thank you for sharing your experience! We completely agree — how a company handles challenges really matters. We’re glad Tyler was able to resolve the delivery issue quickly and ensure everything went smoothly in the end. We truly appreciate your patience and understanding, and we’re thrilled you’re happy with the outcome!
This one trusted 👍
21 de septiembre de 2025
Respuesta de FranklyFlooring&Furniture
Thanks so much for your trust and support!
Great price
Great price, helpful services and speedy delivery. Flooring came a scheduled no issues would use again without hesitation.
15 de septiembre de 2025
Respuesta de FranklyFlooring&Furniture
Thanks so much for your great feedback! We’re really happy to hear you found our prices fair, our team helpful, and your delivery smooth and on schedule. It’s great to know you’d choose us again — we really appreciate your trust and support!
Fantastic deal on my lvt
7 de septiembre de 2025
Respuesta de FranklyFlooring&Furniture
Thanks for the great feedback! We’re thrilled you found a fantastic deal on your LVT — enjoy your new flooring!
Really helpful on the phone which…
Really helpful on the phone which allowed me to order in confidence online .
7 de septiembre de 2025
Respuesta de FranklyFlooring&Furniture
Thank you for your kind words! We're so glad our team could help over the phone and make your online order experience smooth and confident. We really appreciate you choosing us!
Really good service and would highly…
Really good service and would highly recommend. I got a great price as the Karndean was on discount cheaper than anywhere else.
4 de septiembre de 2025
Respuesta de FranklyFlooring&Furniture
Thank you for your fantastic feedback! We're so pleased you were happy with our service and that you found such a great deal on your Karndean flooring. We really appreciate your recommendation and hope you enjoy your new floors!
Very helpful and excellent service
Very helpful in advising me the correct amount of flooring to order. A quick and clear response to my question. The order was delivered on time and was exactly what I required. Excellent service.
10 de septiembre de 2025
Respuesta de FranklyFlooring&Furniture
Thank you for taking the time to share your experience! We're so glad we could help you calculate the right amount of flooring and provide quick, clear support. It’s great to hear everything arrived on time and met your expectations — we really appreciate your kind words!
Kept informed of delivery dates and…
Kept informed of delivery dates and very speedy delivery from ordering. Defo recommend
10 de septiembre de 2025
Respuesta de FranklyFlooring&Furniture
Thank you for your lovely feedback! We're so glad you were kept up to date and that your delivery arrived quickly. It’s great to hear you’d recommend us — we really appreciate your support!
Millie and the team were great at…
Millie and the team were great at arranging a pickup and keeping me posted on a delivery. They went over and above and the flooring was priced very competitively. I do recommend frankly flooring.
22 de agosto de 2025
Respuesta de FranklyFlooring&Furniture
Thank you so much for your kind words! Millie and the team will be thrilled to hear your feedback. We're delighted everything went smoothly with your pickup and delivery, and that you found our pricing competitive. We really appreciate your recommendation and your support of Frankly Flooring!
Good price and helpful customer service…
Good price and helpful customer service with Tyler.
Unfortunate, they didn't have the product I was looking for and I had to choose something different; I have also encountered a problem with the delivery, as a pack of planks was damaged.
20 de agosto de 2025
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you for your honest feedback! We're glad to hear you found our pricing competitive and that Tyler was able to assist you. We're sorry the original product wasn’t available and that one of your packs arrived damaged.
Great service from a great team
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch.
Millie was in touch soon after the order was placed. She confirmed stock quantity and the estimated date of delivery. I was astonished when the package arrived two days earlier than expected, so they must have really worked hard in dispatch.
Thanks for making the entire process so simple.
19 de agosto de 2025
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you so much for taking the time to share your experience! We're delighted to hear you were impressed not only with our competitive pricing but also with the service you received throughout the process. Millie will be so pleased to know her communication and care made a difference. We’re thrilled your order arrived earlier than expected — it’s great to know our dispatch team’s efforts are appreciated. Enjoy your new Karndean flooring, and thank you for choosing Frankly Flooring!
Genuine trader at fair prices
Easy to order on line kept me updated with progress to despatch and courier tracking easy to follow. Courier delivery great offered to drop at convenient place on driveway.
6 de agosto de 2025
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you for your great feedback! We’re so pleased to hear that ordering online was easy and that you found our delivery updates and tracking straightforward. It’s also lovely to know the courier provided a helpful service. We really appreciate you taking the time to share your experience!
Best price and excellent service
Best price and excellent service, delivered on time and to ensure I had ordered the correct carpet, sent a sample!!
26 de agosto de 2025
Respuesta de FranklyFlooring&Furniture
Thank you for your kind feedback! We're so glad to hear you were happy with the price and service. It’s great that the sample helped confirm your choice — we always want to make sure our customers order exactly what they need. We appreciate your support and hope you love your new carpet!
Ordered 2 weeks ago
Ordered 2 weeks ago, still hasn’t turned up. Caused me to mess about the tradesman who is laying it.No info on when I can expect my order. Not impressed.
UPDATE. 06/09/25
Was told by frankly flooring the flooring was at Gatwick and I had to go and get it myself. Having to take time off work to do this due to their opening hours and a 2.5 hour trip to collect it I was told by parcel force that they refused to send it to me as the supplier hadn’t paid the correct fee for the weight of the order. Have tried to seek some compensation from them they refunded me £19.99 Which is a laughing stock but other than that couldn’t seem to care in the slightest.
Awful customer service to be totally honest.
22 de agosto de 2025
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
We’re very sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to deliver. It sounds like there was a breakdown in communication between ourselves and the courier, and we completely understand how inconvenient this has been — especially with the delay and the need to collect the order yourself.
We apologise sincerely for the disruption and are reviewing what happened to ensure this doesn’t occur again. While we regret that our compensation didn’t meet your expectations, we genuinely value your feedback and will take it on board to improve both our processes and customer care going forward.
Respuesta de FranklyFlooring&Furniture
Unfortunately, we experienced unexpected courier issues that affected some deliveries. Apologies that the service was not up to our usual standards.
Great to deal with, linked me to NICF
Millie was extremely quick to reply everything I emailed, providing quotes and also confirming the delivery. The turnaround was super fast and the flooring arriving earlier than planned by 1 week. It literally took a few days whereas locally I was quite 6-8 weeks delivery for the flooring. I would highly recommend using frankly flooring.
8 de agosto de 2025
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you so much for your fantastic feedback! We're delighted to hear that Millie was able to assist you quickly and keep everything on track from quote to delivery. It’s great to know your flooring arrived ahead of schedule — we’re thrilled you were happy with both the speed and service. We really appreciate your recommendation and support!
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