Fresher Start- End of Tenancy Cleaning Opiniones 325

TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have used Fresher Start for End of Tenancy Cleaning twice now and both times was extremely pleased with the result. I have pets so require extra work (including steam cleaning carpets). Both times... Ver más

Valorada con 5 estrellas sobre 5

Mo’s team did an excellent job from start to finish. They were incredibly helpful, even moving boxes out of the way so they could clean properly, which made a big difference. They followed all instr... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Cleaners turned up 1 hour 30 mins late, no contact until I rang up the main switchboard, meant I had to go back at 8pm on a Sunday to sort keys. Flat was cleaned to a poor standard, lost out on our d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy to book, great service and the flat was cleaned immaculately. No hesitation in using again in the future or referring to others. Great job done!!

La empresa ha respondido

Información sobre la empresa

  1. Servicios de limpieza doméstica
  2. Servicio de limpieza de alfombras
  3. Servicios de limpieza
  4. Servicio de limpieza de cortinas y tapicería
  5. Servicio de limpieza de tapicería
  6. Servicio de limpieza de ventanas

Escrito por la empresa

At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions. Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail. In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties. We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning. At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

325 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 44% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Professional team

Professional team, effective and so kind. They arrived puntual, 3 men hard working, left house as expected.
Lovely people.
Many thanks.

9 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Went with this company as they provided…

Went with this company as they provided the best quote for the clean we required and they did not disappoint. Great communication from start to finish from suthan everything was cleaned to a very high standard and will definitely use this company again

29 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I booked the service for End of Tenancy…

I booked the service for End of Tenancy Cleaning. Suthan and the team did a really nice job. Totally recommended.

28 de septiembre de 2025
Opinión espontánea
Logotipo de Fresher Start- End of Tenancy Cleaning

Respuesta de Fresher Start- End of Tenancy Cleaning

Dear Abhijeet,

Thank you so much for your lovely feedback.

We’re really happy to hear that David understood exactly what you needed and that you were pleased with the spotless results. He takes great pride in his work, so your kind words will mean a lot to him.

Thank you for choosing us we truly appreciate your support and hope to help you again in the future.

Kind regards,
Customer Care Team

Valorada con 1 estrellas sobre 5

Not an end of tenancy clean

The property was not that messy . They take the money up front . I had booked for 9am and the cleaners turned up at 9.40 am .
They had hired a rug doctor machine . The cleaners turned took them 3.5 hrs and I had paid £270 .
One of the chaps has broken the lamp cover on my oven hood , which I had to order .
I have complained to the e-mail and there is no response .
Basically , they take your money and don’t care .Do not be scammed .
I have now seen that they broke a window as well , which will cost £190 plus vat , plus £25 for the lamp cover for my oven hood .
They are not professional

20 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

"The cleaning service was fantastic



"The cleaning service was fantastic! My flat was sparkling clean, and the attention to detail was impressive. The team was professional, efficient, and courteous. Highly recommend for anyone looking for a reliable and thorough cleaning service. Five stars! ⭐️⭐️⭐️⭐️⭐️"

23 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing, highly recommend!

The Issly task team was absolutely amazing, and couldn't recommend them more. I had organized for an end of tenancy clean for a 2 bed flat and they were very lovely and easy to work with, with absolutely no issues, they brought everything they needed and were so pleasant to talk to aswell, and happy to get the job done. The cleaning was well done and has allowed me to get my full deposit back, so highly recommend. Thank you Issly Task!

29 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Booked a cleaning job

Booked a cleaning job. Guys who turned up said they wouldn't have accepted the job if they'd have known the condition of the property, but this was disclosed while booking. Then got an invoice (sent twice a minute apart) saying that it was 24 hours overdue - sent on the day the job was due to happen but didn't. Tried calling, it said use an email address instead but the address given isn't valid. Called again, waited to speak to someone. Call rang for a long while then went to a voicemail but that said no more messages could be left for the user. So not just a let down for the job, but a complete and utter customer service failure as well. Avoid at all costs

7 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst company ever

Worst company ever
They are just ripped off
After booking and taking 65 deposit one of their team without any cleaning products or tools to charge us more 45 pounds and he insisted to confirm by email that I will accept their cleaning in any conditions. When I refused to do that they charged me all the deposit taken which is 65 pounds.
Totally unacceptable behaviour
Not recommended

14 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

⭐ One Star

⭐ One Star – Completely Disrespectful Experience

I genuinely wish I didn’t have to write this, but my experience with Issly was incredibly distressing.

I booked an end-of-tenancy clean and paid £470 upfront. Two men arrived and immediately dismissed the job because I still had a few belongings on the dining table — despite the fact I was actively clearing things as they arrived. They told me they were going to call the office and come back to me. Instead, they just left. No update, no email, no next steps. I waited for over an hour in good faith, expecting a response. Nothing came.

The company later claimed the property wasn’t in an “acceptable condition” and that I was “clearly told” this — which simply isn’t true. There was no conversation. They walked off in the middle of a call. I wasn’t given any option to continue the discussion, no opportunity to clarify anything, and certainly no proper explanation of what their so-called standards were.

I now find myself being charged £65 for a “call-out” — for a visit where no service was performed and where I was treated with open dismissal. To make matters worse, they took a photo with me clearly visible in it, without my knowledge or consent, which I find incredibly invasive.

I have lodged a formal dispute with my credit card provider, not just because of the money, but because of how I was made to feel — anxious, humiliated, and disregarded.

Even if this dispute is eventually resolved in my favour, I could never recommend this company. Their handling of the situation was cold, unprofessional, and shockingly poor. Avoid if you value transparency, decency, or simple respect.

6 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not use

Do not use.
I had a very disappointing experience with Issly Task. I booked a professional end of tenancy clean, but the results were far from acceptable. The property was left in a poor state, with multiple areas clearly not cleaned to the standard promised. Despite raising my complaint within the agreed timeframe, the response has been slow and unhelpful.

Given the price and the expectations set, I’m extremely dissatisfied and will not be using their services again. I would not recommend this company based on my experience.

27 de junio de 2025
Opinión espontánea
Logotipo de Fresher Start- End of Tenancy Cleaning

Respuesta de Fresher Start- End of Tenancy Cleaning

The service was completed on 20th June, and we were first contacted about any issues on the 29th June, which is outside our 7-day guarantee period. Despite this, we still offered to help and requested photographic evidence or clear details of the issues—unfortunately, none were provided.

In our view, the complaint lacks supporting information, and it appears the intention may have been to receive a refund after already reclaiming the deposit. We believe this review is unfair and does not reflect the quality of service delivered or the efforts we made to resolve the matter.

We stand by the professionalism of our team and the work that was carried out.

Valorada con 5 estrellas sobre 5

Fabulous company to work with

Fabulous company to work with. Mandela did an amazing moving in clean for us. She also cleaned rugs and upholstery, oven and a fridge freezer left by previous owner. House looked great. We will be using again for our end of tenancy clean.

16 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

End Of Tenancy Cleaning

Amazing job done by David and his colleague. They were very professional, really pleasant to deal with. And the end result was superb. The property was cleaned to the perfection. I highly recommend them.

7 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredible end of tenancy clean

Incredible end of tenancy clean by Teodora and team. I have to say we don't know how they did it and have asked for their secrets! Limescale, grease and stubborn deposits that had been ground in by neglectful previous tenants and that we had tried to tackle over the years were removed from toilets, ovens, extractor fans, glass...everything left gleaming and good as new! They even reached cobwebs high up in a large conservatory that we were sure would be missed. Truly the best clean I have ever seen.

2 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely spot on!

With every tenancy clean, there’s that panic that it won’t be to the standard it’ll need to be but this service was fantastic!
EVERYWHERE was clean including on top of the cupboards (always somewhere cleaners forget) and the oven was immaculate! Would definitely recommend!

7 de abril de 2025
Opinión espontánea

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