A lovely Few hours in Frosts on 14 th Feb. First the wonderful Estelle in restaurant found us a lovely couple of comfy chairs in a quiet area (we were about to leave) and she recommended some perfe... Ver más
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Consulta las opiniones de los clientes
Visited sunday 09/03/2025 first time since frosts was taken over, found the main building was crammed, way too many clothes, and not enough room to browse, other customers bumping into us, we dont fe... Ver más
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Had our gorgeous garden furniture delivered this morning by Luke and Matt, really nice guys who were friendly and helpful. The lady who dealt with us in store and the lady who arranged our delivery we... Ver más
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Provided a review on 1st May copied below. Excellent service received from Allan in the garden furniture section at Willington. He was helpful, knowledgeable and not at all pushy. Only went in... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Inspiring gardeners since 1946, Frosts is a family owned group of four award-winning centres offering a superb shopping destination, inspirational plant nurseries, great events calendar, beautiful restaurants, a food hall and florist. Our Centres are in Woburn Sands, Willington, Brampton and Millets Farm - we hope to see you soon.
Información de contacto
Newport Road, MK178UE, Milton Keynes, Reino Unido
- 01908 583511
- enquiries@frostsgroup.com
- frostsgardencentres.co.uk
3,4
Medio
835 opiniones
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Ha contestado el 44% de las opiniones negativas
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Sadly not the experience we were hoping…
Sadly not the experience we were hoping for.
Still waiting for the missing parts from our furniture delivery, despite numerous chases to both the salesperson and the customer services department. Given the price, we would have expected much more.
22 de marzo de 2024
Opinión espontánea
Respuesta de Frosts Garden Centre
Good afternoon,
Thank you for taking the time to leave us a review, on this occasion I am sorry to see you are having trouble with your furniture order. Can we ask that you contact our customer experience team once more so we can rectify this issue for you. This is not the experience we expect our customers to have, so we would love the opportunity to locate the missing parts to your order. Our contact is 01908 583511.
Kind regards,
Customer Experience Team
Respuesta de Frosts Garden Centre
Good afternoon, Lesley,
Thank you for taking the time to leave a review of your recent experience with us. We will pass along your positive feedback to our shipping team.
Kind regards,
Customer Experience Team
Excellent Professional Service
In store we were well looked after by a very polite and friendly salesperson. Everything about our purchase was explained extremely well. Delivery of our new garden furniture was quick and the delivery people were helpful and polite. I couldn’t fault any part of our experience with Frosts Woburn Sands.
27 de marzo de 2024
Respuesta de Frosts Garden Centre
Good morning Gillian,
Thank you for your review of your shopping and delivery experience with Frosts, we are pleased you were happy with your service.
Kind regards
Frosts customer experience team
Delivered on time at the time they said…
Delivered on time at the time they said and unwrapped delivery and placed in garage as requested
27 de marzo de 2024
Respuesta de Frosts Garden Centre
Good afternoon John,
Thank you for sharing your review of your delivery.
Kind regards
Frosts customer experience team
Very helpful with well informed staff
27 de marzo de 2024
Respuesta de Frosts Garden Centre
Good afternoon Mr Pither,
Thank you for your review, we hope you will be back to shop with us again soon.
Kind regards
Frosts customer experience team
Delivery on time
Delivery was on time. Thank you to Luke and Matt for your help in taking away all packaging. Both happy and friendly young men, which was a pleasure to see these days
Love the garden furniture, just the table to assemble and wait for the sun to come
3 de abril de 2024
Opinión espontánea
Respuesta de Frosts Garden Centre
Good afternoon Mrs Boittier,
Thank you for taking the time to leave us a review following your delivery. We hope the bad weather passes and you can enjoy your garden furniture.
Kind regards
Frosts customer experience team
Accommodated two trees on one delivery
Accommodated two trees on one delivery, good price, sales experience good and the member of staff (Justin) was very helpful. Similarly with Russ and Tom who delivered the trees, and Michelle who arranged the delivery - they arrived when they said they would. Very pleased and would buy again. Thank you.
19 de marzo de 2024
Respuesta de Frosts Garden Centre
Good afternoon Chris,
Thank you for sharing your review. We love getting the positive feedback about our team and service.
Kind regards
Frosts customer experience team
Exemplary service
From placing the order to the delivery every member of staff could not have been more helpful and efficient.
20 de marzo de 2024
Respuesta de Frosts Garden Centre
Good morning Anne,
Thank you for this wonderful review, we are so pleased you were pleased with the service you received.
Kind regards
Frosts customer experience team
First class
If only all deliveries were as trouble free as this one! Excellent service from Frosts and excellent communication throughout. My new garden furniture turned up on time and was delivered by two very friendly guys, Luke and Ben :)
Thank you!!
27 de marzo de 2024
Opinión espontánea
Respuesta de Frosts Garden Centre
Good morning Pippa,
Thank you for sharing your review of your delivery service. We will make sure Luke and Ben are aware of your kind comments.
Kind regards
Frosts customer experience team
Choices for Coeliac people.
I visit Frosts Garden Centres on a regular basis. While I enjoy the experience, I am Coeliac, and have to say I am disappointed at the lack of choice in the Cafe. The same flavour of gateau is so disappointing. There are lots of us, please try and give us better choices, who knows we might even buy something!!
25 de marzo de 2024
Opinión espontánea
Respuesta de Frosts Garden Centre
Good morning John,
Thank you for your feedback and review. We will make sure this is passed on to our restaurant team so they are aware. We do hope to welcome you back again.
Kind regards
Frosts customer experience team
Very helpful staff and friendly
Very helpful staff and friendly. Couldn’t do enough to help. Thank you.
13 de marzo de 2024
Respuesta de Frosts Garden Centre
Good morning Fiona,
Thank you for taking the time to leave us a review, we hope you will visit us again in the future.
Kind regards
Frosts customer experience team
The staff was very helpful and kind…
The staff was very helpful and kind from the time of choosing the plants in the shop to the delivery of the plants at my home address. I also had a request over the phone and they found out everything for me and came back to me. The service I received was outstanding and I am very happy with the quality of the plants. I always like to come back to the Frost Garden Centre in Woburn Sands.
8 de marzo de 2024
Respuesta de Frosts Garden Centre
Good morning Silvia,
Thank you for sharing your wonderful review of our delivery service and staff knowledge. We hope you are enjoying your new plants.
Kind regards
Frosts customer experience team
Excellent service
Excellent service. Date of delivery agreed and the day before, a 1 hour time slot was given. Luke and Russ delivered our new BBQ to where we wanted it stored. We are very pleased with the service although we haven't opened the package yet to check the contents.
14 de marzo de 2024
Respuesta de Frosts Garden Centre
Good afternoon, Christine,
Thank you kindly for the wonderful review. We are so happy that your experience was a positive one. We will relay you kind words, and look forward to delivering to you again in the future!
Kind regards,
Customer Experience Team
Easy to purchase and arrange delivery.
14 de marzo de 2024
Respuesta de Frosts Garden Centre
Good afternoon, Andrea,
Thank you for taking the time to leave us feedback on your positive experience whilst ordering a product. We look forward to relaying the review to the delivery team who work really hard to ensure our customers have a smooth ordering process.
Kind regards,
Customer Experience Team
Customer service was great
Customer service was great! Knowledgeable staff, knew the product, gave a demonstration of product, polite, friendly, could not have done any more for you. Gave us a pen and paper to make notes of the measures before we went home to make sure it fitted into our space. Informed us of next steps and those did happen. We had a text message x2 days before the delivery stating a delivery window. We had a phone call 30 mins before the items were delivered. Delivery personnel polite, on time, put the items where we wanted them, unwrapped items and took the rubbish away with them. Gave us a card with contact details on if we had any queries. Great service, thank you.
4 de marzo de 2024
Respuesta de Frosts Garden Centre
Good afternoon Rachael,
Thank you for this wonderful review we will make sure this is hared with the team on the shopfloor and the delivery team. We pride ourselves on the service we provide and are pleased to hear this has been met.
We do hope you will be back to shop with us for any future purchases.
Kind regards
Frosts customer experience team
Always a pleasurable experience
Thank you Frosts Woburn Sands for nurturing our passion for gardening with your excellent selection of plants.
Our special thanks to Sheena who assisted us on Saturday to find particular plants we were looking for and then going the extra mile to help us through to checkout.
16 de marzo de 2024
Opinión espontánea
Respuesta de Frosts Garden Centre
Good afternoon, James,
We would like to thank you for taking the time to leave such wonderful feedback. We are glad to see you had a positive experience with us. We will happily pass along your kind words to Sheena and the management team. We look forward to welcoming you back soon.
Kind regards,
Customer Experience Team
Respuesta de Frosts Garden Centre
Good afternoon Susan,
Thank you for sharing your review following your delivery. We hope you will enjoy your new purchased.
Kind regards
Frosts customer experience team
Very good product
Very good product, I would have rated higher if it had been delivered on the original delivery date.
14 de marzo de 2024
Respuesta de Frosts Garden Centre
Good afternoon,
Thank you for your review, we are sorry to hear the delivery date some issues. We never intend to cause any upset when it comes to delivery dates so we do apoligise for this.
Kind regards
Frosts customer experience team
Really supportive and friendly.
Really helpful in store as well as friendly when making decision on purchase. Delivery was well informed and matched by the delivery itself.
26 de febrero de 2024
Respuesta de Frosts Garden Centre
Good afternoon Ross,
We really appreciate you leaving us a review following your purchase and delivery, we look forward to welcoming you back to us in future.
Kind regards
Frosts customer experience team
Duck family water feature
The staff at Frosts were great. They organised my order in store and made it very easy. The delivery men were also excellent ringing me 15 minutes before they arrived and were friendly and accommodating. The water feature looks great in the garden and was easy to assemble. It works when the sun is on it. Overall very pleased.
27 de febrero de 2024
Respuesta de Frosts Garden Centre
Good afternoon Anita,
Thank you for sharing your review of the water feature you purchased and the lovely comments about regarding the delivery team. We are very proud of the team that work on behalf of Frosts.
Kind regards
Frosts customer experience team
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