All my orders were delivered within 48 hours. Deliveries arrived before my 9-5, so I was able to get on with my work. I took advantage of Summer discounting & received 50% off. FRW had a fair price fo... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Fine and Rare wines always ready to share latest highly rated wines or any that come through as unusual or good value Their website is efficient and allows you to see your portfolio and pay invoi... Ver más
La empresa ha respondido
Great service, always prompt to get back to you, give honest info - sometimes recommending that I don't buy a wine! Delivery efficient, huge wine selection & interesting wines. Wines well written abou... Ver más
La empresa ha respondido
Both wines by the single bottle and available at optimal time to drink which I can confirm from the St Joseph white was priced well for the quality. Only problem was they doubled the delivery charge f... Ver más
La empresa ha respondido
Información sobre la empresa
- Mercado online
- también en la categoría
- Instalación de almacenamiento de botellas de vino
- Mayorista de bebidas alcohólicas
- Mayorista e importador de vino
Escrito por la empresa
The global marketplace for fine wines and spirits since 1994.
Información de contacto
Five Kings House, Queen Street Place, EC4R 1QS, London, Reino Unido
- +44 (0)20 7089 7400
- customerservices@frw.co.uk
- frw.co.uk
4,4
Excelente
140 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Good value wines received in time
Good value wines received in time. The delivery charge should be waived when order is over £250 just like many other wine merchants.
6 de agosto de 2026
Respuesta de FINE+RARE
Dear Kishore,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service, we will take away your comments about delivery for further consideration.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Excellent price and quick delivery
Excellent price and quick delivery - would definitely recommend to anyone 👍
28 de julio de 2026
Respuesta de FINE+RARE
Dear David,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Respuesta de FINE+RARE
Dear Lai,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
I am happy
Easy to use, informative, and everything is within reach. Responses to requests and questions are quick and thorough. Very transparent.
20 de julio de 2026
Respuesta de FINE+RARE
Dear Henry,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
All my orders were delivered within 48…
All my orders were delivered within 48 hours. Deliveries arrived before my 9-5, so I was able to get on with my work. I took advantage of Summer discounting & received 50% off. FRW had a fair price for their wines, outside sales season too. Customer Services were very helpful & replied same day.
26 de julio de 2026
Respuesta de FINE+RARE
Dear San,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Good prompt delivery and communication…
Good prompt delivery and communication through our. Arrivals are always helpful and informative.
27 de julio de 2026
Respuesta de FINE+RARE
Dear Paul,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Respuesta de FINE+RARE
Dear Jonathan,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Fast delivery 👍🏻
19 de julio de 2026
Respuesta de FINE+RARE
Dear Karine,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Respuesta de FINE+RARE
Dear Wai,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Respuesta de FINE+RARE
Dear Wen,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
good prices, mixed quality, clunky customer service.
I bought several bottles - I was nervous that the prices were v good because the quality would be compromised. Sure enough, 2 bottles were spoiled and I emailed them. I had to chase twice before I got a reply offering a credit note. After another email I got a full refund. So, good prices, mixed quality, clunky customer service.
12 de diciembre de 2025
Respuesta de FINE+RARE
Dear Alan,
Thank you for taking the time to share your feedback with us.
Having reviewed your case, I can see that our Customer Service team responded to your enquiry on the following business day, offering you a credit for your purchase. At your request, a full refund was then processed as promptly as possible.
We appreciate that the experience did not meet your expectations, and we are grateful for your feedback, as it helps us continue to improve our service.
Thank you again for choosing FINE+RARE. We truly value your support and hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
The FINE+RARE Team
Service is terrible
Service is terrible. The first mail gave wrong delivery date. The second mail corrected it but failed to deliver. I called by the end of the day, then the delivery finally occurred on the next day without explanation. Disappointed. Very random.
2 de julio de 2026
Respuesta de FINE+RARE
Dear Alex,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that your experience didn't meet your expectations and that the delivery process wasn't as smooth as it should have been. We're pleased to know that your order was ultimately delivered safely, but we sincerely apologize for the inconvenience caused.
Your feedback is extremely important to us. We take it seriously and will review what happened to help ensure a smoother experience for our customers in the future.
Thank you again for choosing FINE+RARE. We truly appreciate your support and hope to have the opportunity to provide you with a better experience next time.
Warm regards,
The FINE+RARE Team
Very helpful
I ordered a $400.00 bottle of scotch. Unfortunately the shipping was $250.00 to the US and I had to cancel. They were helpful and refunded my money.
16 de abril de 2026
Respuesta de FINE+RARE
Dear David,
Thank you for taking the time to provide us with your valuable feedback.
We're sorry that the high shipping costs ultimately prevented you from enjoying the bottle of Scotch. However, we're pleased that we were able to resolve the matter promptly and to your satisfaction.
Warm regards from all of us at FINE+RARE.
Excellent prompt service
14 de diciembre de 2025
Respuesta de FINE+RARE
Dear Tony,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Communication was excellent
Communication was excellent. Taking charge of delivery would be helpful..
8 de abril de 2026
Respuesta de FINE+RARE
Dear Dave,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service, we will take away your comments about delivery for further consideration.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Respuesta de FINE+RARE
Dear Jeffrey,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our offers— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Unreliablehistory repeats it self and inefficient as usual
Unreliable and inefficient as usual
10 de abril de 2026
Respuesta de FINE+RARE
Dear Ahmed,
Thank you for taking the time to provide us with your feedback.
A member of our leadership team has reached out to you separately to follow up with your issue.
Warm regards from all of us at FINE+RARE.
Very Professional with great website
Great website. Very easily navigated and some very interesting educational content. Communication and delivery simple and effective. Very professional. Thank you.
9 de abril de 2026
Respuesta de FINE+RARE
Dear Joanne,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Ottima Azienda assolutamente
Ottima Azienda assolutamente! Mi servo da loro ormai da tre anni e non hanno mai sbagliato un colpo! Sempre tutto come concordato. Faccio ordini con previsione di consegna a tre mesi e sono sempre puntualissimi come da ordine. I prezzi sono super concorrenziali. Ringrazio il signor Enrico con cui mi interfaccio sempre.
27 de marzo de 2026
Opinión espontánea
Respuesta de FINE+RARE
Gentile Fabio,
Grazie di cuore per la tua splendida recensione!
Ci fa davvero piacere sapere che in questi tre anni ti sei sempre trovato bene con noi e che ogni ordine sia andato esattamente come concordato. Grazie anche per aver sottolineato la nostra competitività sui prezzi; facciamo il possibile per garantirti sempre il miglior servizio al miglior valore.
Continueremo a fare del nostro meglio per meritare ogni giorno la tua fiducia. A presto!
Un caro saluto da tutto il team di FINE+RARE!
Bought several cases at FRW
Bought several cases at FRW, never had any problems. Customer support are responsive, competent and most importantly, real people.
12 de marzo de 2026
Respuesta de FINE+RARE
Dear Mark,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.