Fudge Kitchen Opiniones 

51
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I bought 3 boxes (15 slabs in total) - All of them were delicious and tasted how they were supposed to taste except for one - the strawberries and cream. It tasted of nothing. Just being honest. The... Ver más

Valorada con 1 estrellas sobre 5

Bought 2 slices of fudge from the Canterbury shop. All are in the bin. Both bars were hard, one was a horrible, grainy, fatty texture, the other was so hard/dry that it just disintegrated when we... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Worth five stars just for the quality of their products and generally good experiences I've had both in-store and ordering online in the past. However, on my most recent order they really outdid th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This Fudge shop has been in Windsor for as long as I can remember whilst growing up and has always been fantastic. Now as a 37 year old fully grown man I have discovered their Eton Mess Fudge and it... Ver más

Información sobre la empresa

  1. Tienda de golosinas

Escrito por la empresa

Nearly 40 years ago we introduced an unknown concept to the UK: creamy, premium fudge, handmade in small batches, using traditional techniques, all-natural ingredients, and decorated individually by skilled artisan hands. Our unique range of products includes not only our much-loved Gourmet Butter Fudge, but also hand-stretched brittle, and soft Belgian-chocolate enrobed caramels, to name just a few, each one naturally gluten-free, vegetarian-friendly, and free of palm oil and preservatives. We understand the importance of transparency and ensure that everything we do not only tastes good but feels good too.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

51 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(51)

9 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic Fudge, Great Customer Service

The fudge is absolutely divine, it melts in your mouth and every flavour tastes amazing.

I unfortunately had an issue with my order as a result of delivery and customer support was also amazing. Their responses were swift and polite and they even sent me a replacement box.

1 de junio de 2024
Opinión espontánea
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Respuesta de Fudge Kitchen

Hi Soren, thanks for your kind review, and for the opportunity to put things right for you - So glad you enjoyed the fudge!

Valorada con 5 estrellas sobre 5

Lovely fudge

I had a replacement order and this batch is lovely,

5 de junio de 2024
Opinión espontánea
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Respuesta de Fudge Kitchen

Hi Zara, thanks for your kind review. Thank you for giving us the opportunity to put the quality issues right for you. Gad to hear you enjoyed the fudge!

Valorada con 5 estrellas sobre 5

Absolutely delicious …

Absolutely delicious I bought a few items, coconut ice, rock salt peanut brittle and of course fudge. A real treat after a long work week. Lots to choose from.

5 de abril de 2024
Opinión espontánea
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Respuesta de Fudge Kitchen

Hi Ellen, thanks so much for your lovely review - we always appreciate hearing from customers, especially when they've such kind things to say. Many thanks!

Valorada con 5 estrellas sobre 5

This company is amazing

This company is amazing! Never been in store but have ordered online a couple of times and never had a hiccup! Delivered straight the receipt for an easy birthday gift and usually able to choose the date you want it to be delivered. Oh and the fudge is also very delicious! their marketing is also right on point and funny!

26 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Customer Care and Support

First of all Fudge Kitchen makes DELICIOUS, indulgent, almost cakey vegan fudge, so I ordered a selection gift box for a loved one in advance from their online shop. Sadly, I could not continue with the purchase as circumstances had changed so I contacted Fudge Kitchen and they refunded me with no quibbles at all.

I was very pleasantly surprised how professionally and quickly this refund was arranged. I spoke to a lovely lady over the phone who then confirmed the refund with a follow up email.

Have no fears ordering from this company, I will be buying more vegan fudge in store and online in the future, thank you Fudge Kitchen!

25 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A wonderful experience in Bath

A wonderful experience in Bath, tasting all the delicious fudge. We found it difficult to choose as everything we tasted was amazing, but we picked 3 great flavours to take home. Staff were great and really happy to help.

5 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I'm on my 2nd box of fudge slabs which…

I'm on my 2nd box of fudge slabs which my daughter buys me for special occasions.
It is truthfully the nicest fudge I've ever tasted. That is echoed by those I've shared it with.
Delicious flavours. It freezes well which means I can ration myself.
And it's VEGAN !

23 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Service

For a school trip, we visited Bath England, and the service was quite amazing. We were welcomed with jokes, and a warm environment by their employee, Natty, and he truly was amazing. He made the experience so fun, and the fudge was… delicious!

7 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely Amazing

This Fudge shop has been in Windsor for as long as I can remember whilst growing up and has always been fantastic. Now as a 37 year old fully grown man I have discovered their Eton Mess Fudge and it is quite possibly the nicest thing to have ever passed my lips! That said, each and every Fudge they produce on site is absolutely fantastic.
If you don't pop in there if you're ever in Windsor you are missing one of life's puzzle pieces.

25 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful fudge

I ordered a box for me a while ago, and thought it was fantastic. So I ordered my mum and dad a box for Christmas. They love all 5 of the flavours I picked. Prompt delivery in between strike days, my mum is happy there's storage/how to take care of the fudge instructions too.

16 de diciembre de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Gloopy fudge, not good at all

We ordered two boxes of fudge slices, one for us as a family to enjoy and one as a Christmas gift.
I tried Fudge Kitchen many years ago and it was the best fudge i’ve ever had. However this was not good at all. The fudge is ‘gloopy’ very ‘sticky’ it stuck to the knife when cutting it, even my husband did not like it so sadly we have ended up binning the five slices. It is not the right consistency of what fudge should be like and certainly not the amazing fudge i had from this store a few years ago.
Incredibly disappointed and now questioning whether i give the second box as a gift or just bin it.

21 de diciembre de 2022
Opinión espontánea
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Respuesta de Fudge Kitchen

Hi Lucy, thank you for your review, and really sorry to hear about your fudge. This certainly isn't how the vast majority of our fudge is. It almost certainly sounds like a temperature issue with the fudge in transit. With the severe delays with Royal Mail, some of our fudge has been stuck in depots in very cold temperatures and this can negatively affect the consistency. All our fudge is handmade using all-natural ingredients and no preservatives, which makes it a little temperamental when subject to drastic temperature changes. We send out hundreds of parcels a month but there are a few rare cases of this happening. We're constantly working to find a solution, but it's a tricky one without impacting our commitment to our natural product with no nasties in it!

That aside, we never like anyone to have a bad experience with us and would love to put it right. Your order would have arrived with information to contact us if anything isn't entirely right, so please do drop us an email via info@fudgekitchen.co.uk and we'll sort this for you.

Apologies again for the inconvenience caused - as you can imagine it's a tricky time for all businesses that use the postal service at the moment, but we are trying our hardest.

Thanks for your feedback and we hope you have a lovely Christmas.

Valorada con 5 estrellas sobre 5

Amazing fudge great service

Amazing fudge great service
I ordered a box of the fudge as a gift they loved it. Beautifully boxed and quick delivery. Ordered via yumble Shall be ordering again thank you.

7 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best fudge I’ve tasted .

Excellent customer service from the young lady who served us at the fudge kitchen York on Tuesday 13 September , my wife has purchased from this store before and had to visit while in York. Highly delighted with purchase of five piece box and in my opinion good value for nearly two pounds in weight. The fudge is extremely sweet and creamy in the centre, the nicest I have ever tasted, taste before you buy if unsure which flavour but I would recommend the butter scotch for a traditional taste. Was unsure to purchase early in the morning in case it melted on what was a warm day but I was told by the very pleasant young lady who served me they would save it for our return, but we just called back later in the day and there was still plenty left.
I would definitely recommend this shop and you get service with a smile.
Thank you from a happy customer from Sheffield U.K.

13 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous Fudge-Making Experience

My daughter and I visited the Bath store for a "fudge-making experience' today; these are my overall impressions of the store the staff, and the quality of the products;,
1.Staff- these guys are in a league of their own - 'consummate professionals', - knowledgable, passionate about the work they do, and they want you to have the products freshly-made and excellent quality. Every time, whether purchased in-store or on-line
2. The fudge itself - just one word describes it 'delicious'!
3. Customer service - friendly, considerate and definitively a 'customer-based approach' that the Fudge Kitchen UK strive for
4. Quality control - this is adjusted not just daily, but hourly and at each point of the hand-making of the product. If its not 100% on the 1st attempt - it's made again until it is!
Blown away by the competence and complexity that the product needs, with both simple and natural ingredients.
The staff member (working with us today) that determines the local selection and variety of different flavours available, is both a curator and master of his craft, long may he continue

25 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Good fudge, awful customer service

In my opinion the fudge is delicious although a bit softer than I'd expect. However the customer service is abysmal. Unbeknownst to me when I visited the store, they were running a promotion, spend £20 and you get a slab of free fudge. This was only advertised on one sign in the window, but they were paying someone to stand in front of the window waving around a banner advertising the fudge. So no surprise really that I missed the sign. Something brief was said about the promotion in store but I felt confused by what was said due to the way it was explained, and too embarrassed to ask for clarification. So I bought 3 slabs for £15 and left. Only when looking at Facebook at home, did I understand the promotion and that I could've got 6 slabs for £20! I contacted Customer Services, and only after contacting their CEO was I offered an upgrade to the promotion, however as I'd have needed to pay £5.60 for postage my saving would only have been £4.40 instead of £10 which I didn't feel was worth it. To be honest I thought as this was their error I should've been offered complimentary postage to match the in-store deal.
A company that doesn't respond to feedback and show that they value their customers is not one where I want to spend my money, so I shan't return here again.

11 de julio de 2022
Opinión espontánea
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Respuesta de Fudge Kitchen

Hi Gemma.

We are so sorry that despite several direct communications with us you still feel aggrieved enough to post negative reviews on multiple sites. The entire situation arose from a miscommunication from all parties - something that sadly happens from time to time despite all best intentions.

We'd hoped we had given you an option that would help resolve things so to see this is not the case after the event, is now personally upsetting for the sensitive fudge guys in our shop and customer service. We hope the negative satisfaction is worth it and we're sorry we couldn't fix all things with fudge.

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