I bought 3 boxes (15 slabs in total) - All of them were delicious and tasted how they were supposed to taste except for one - the strawberries and cream. It tasted of nothing. Just being honest. The... Ver más
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Consulta las opiniones de los clientes
Bought 2 slices of fudge from the Canterbury shop. All are in the bin. Both bars were hard, one was a horrible, grainy, fatty texture, the other was so hard/dry that it just disintegrated when we... Ver más
La empresa ha respondido
Worth five stars just for the quality of their products and generally good experiences I've had both in-store and ordering online in the past. However, on my most recent order they really outdid th... Ver más
La empresa ha respondido
This Fudge shop has been in Windsor for as long as I can remember whilst growing up and has always been fantastic. Now as a 37 year old fully grown man I have discovered their Eton Mess Fudge and it... Ver más
Información sobre la empresa
Escrito por la empresa
Nearly 40 years ago we introduced an unknown concept to the UK: creamy, premium fudge, handmade in small batches, using traditional techniques, all-natural ingredients, and decorated individually by skilled artisan hands. Our unique range of products includes not only our much-loved Gourmet Butter Fudge, but also hand-stretched brittle, and soft Belgian-chocolate enrobed caramels, to name just a few, each one naturally gluten-free, vegetarian-friendly, and free of palm oil and preservatives. We understand the importance of transparency and ensure that everything we do not only tastes good but feels good too.
Información de contacto
Fudge Kitchen, Hemstead House, Woodland Road, Lyminge, CT188DL, Folkestone, Reino Unido
- 01303 86 44 00
- info@fudgekitchen.co.uk
- fudgekitchen.co.uk
4,1
Muy bueno
51 opiniones
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Bought some fudge for a best friend’s…
Bought some fudge for a best friend’s birthday from the York Shop while we were there for a few days. By the time we got it home and to her they had all melted and become a very strange concoction of strawberry & cream, butterscotch, white chocolate and salted caramel. It was so embarrassing and an expensive disaster. We know to keep fudge to keep it at its best and we followed the recommendations to the word as I said it’s not a cheap gift. I will not be returning to any of your stores and will not recommend you to anyone
16 de marzo de 2022
Opinión espontánea
Respuesta de Fudge Kitchen
Hi Rachel,
We're really sorry to hear about your fudge! It's certainly not meant to be like that, and we always appreciate the opportunity to put a situation right whenever something like this happens.
It sounds like the flavour batches you chose weren't boiled to quite a high enough temperature to compensate for the snap weather we've been having this past week, and it's caused them to lose their consistency. This is a relatively rare occurance to happen to an entire box of fudge, and of course we'd be more than happy to replace it for you.
Please reach out to our customer services team by email via info@fudgekitchen.co.uk and we'll get a replacement sent out as soon as possible.
Apologies again and we hope to regain your custom in future.
The FK Team
I’ve just finished a whole slab after…
I’ve just finished a whole slab after being gifted 2. I couldn’t stop going back for more. Seriously, the best fudge I’ve ever eaten!
Then I googled them and found they have an online store.
My waistline is going to be in serious trouble!!
8 de febrero de 2022
Opinión espontánea
Respuesta de Fudge Kitchen
Thanks so much for sharing your lovely review! We can't wait to see you again soon :)
Delicious fudge slices
I used to live in a city with a fudge kitchen when I was a student and had purchased Belgian chocolate fudge many times. Fast-forward a few decades and I'm living miles from any city, but happened to come across the online site and bought a selection of fudge slabs. It's just like I remembered, crumbly and sweet and very hard to put back in the box after just one bite. Delicious. Thanks
5 de febrero de 2022
Opinión espontánea
Sticky and gloopy, not fudge!
I Ordered the yule tide fudge log and sadly all but 1 of the slabs of my fudge arrived gloopy and sticky, i couldn't even cut it with a knife due to it all getting stuck. It was more like a sticky toffee. The only one that had a fudge consistency and is edible is the irish cream fudge. I couldn't make contact with the fudge kitchen via email, the email address they provided didnt work and the emails bounced back. Paypal have refused my claim which is sad as I am now left £26 pounds out of pocket. I wouldn't buy from this company again nor recommend them.
22 de diciembre de 2021
Opinión espontánea
Respuesta de Fudge Kitchen
Hi Amy,
Sorry to hear about your experience with us! This is certainly not how our fudge should be, and sounds like it may be a temperature issue affecting the fudge in transit. In incidents like this we'll always replace your fudge for you.
Not sure why your email bounced back, but please do check the address details and contact us via info@fudgekitchen.co.uk or call us on 01303 864400, quoting your order number and our customer services team will sort this for you. The team are available Monday to Friday, from 9am to 6pm.
Thanks!
Not Fudge 😬
Not Fudge 😬
This is slimy, almost like icing gone wrong, but definitely not fudge.
Very disappointed, think fudge kitchen need to find a recipe for fudge …
1 de noviembre de 2021
Opinión espontánea
Respuesta de Fudge Kitchen
Hi Rose,
Thanks for your review and sorry to hear you didn't enjoy your fudge. It is definitely quite different from traditional "crumbly" fudge made with condensed milk and butter. We make all our fudge using whipping cream, all-natural ingredients, and work it by hand on huge Cararra marble tables to a traditional American recipe from the 1830s.
It sounds like your fudge may have gone soft, which can happen if the batch hasn't been boiled to a high enough temperature to compensate for temperature changes in transit, or if it's been put in the fridge. Please do contact our customer service team by email via info@fudgekitchen.co.uk and they'll be able to look into this for you.
Many thanks and apologies again.
My brother bought us a box of these…
My brother bought us a box of these stunningly delicious fudges … wow
The salted caramel is superb the rest equally delicious
Stunning
7 de octubre de 2021
Opinión espontánea
Respuesta de Fudge Kitchen
Hi there! Thanks so much for your kind review - so glad you guys liked the fudge!
Thanks for shopping with us! - The Fudge Kitchen Team
*Grunts* fudge kitchen
fudge kitchen reminds me of my childhhod!!!
authentic fudj and warm staff. i wouyld 100% make a return and look forward in doing buisness with them in the futer
1 de octubre de 2021
Opinión espontánea
Respuesta de Fudge Kitchen
Hi Thomas! Thanks so much for your kind review - Glad we didn't let you down!
Thanks for shopping with us! - The Fudge Kitchen Team
Worth five stars just for the quality…
Worth five stars just for the quality of their products and generally good experiences I've had both in-store and ordering online in the past.
However, on my most recent order they really outdid themselves. There was a small error with part of the order, and their customer service response was prompt, kind, and really going above and beyond. I wish there were 6 stars to give on here.
1 de julio de 2021
Opinión espontánea
Respuesta de Fudge Kitchen
Hi Susanne! Thanks so much for your kind review - so glad you guys liked the fudge, and very happy we could put the mistake right for you. Thanks for your patience and for shopping with us!
- The Fudge Kitchen Team
Best fudge I have ever tasted.
Best fudge I have ever tasted, It is a bit pricey but once you taste the fudge you know why, very good quality and lovely customer service!
5 de marzo de 2021
Opinión espontánea
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