Fullbeauty Opiniones 

Placed an International order to ship to Canada at 9:55pm. My 50% coupon code that they sent me in my email did not get applied and I was charged $200 for a bathing suit. I IMMEDIATELY called their 24 hour, 7 days/week customer phone service to cancel the order. I was told that no one could help me with an international order until regular business hours - NOT WHAT IT SAYS ON THEIR WEBSITE.
When I got a hold of an international representative (less than 24 hours after placing the order), they told me that they can't cancel the order. Once you press the "submit" button, there is nothing they can do. Not even in this day of technology and communication, when all you have to do is pick up the phone. The rep was very nice and professional, however absolutely refused to let me speak to a manager. This company has made a choice NOT to listen to what the customer wants. Forcing a sale on a consumer is unacceptable. Forcing them to spend money unnecessarily on shipping to return the item is unacceptable. Creating more work for your employees to process returns that could have been cancelled in the first place is idiotic business management. The reason they do this, is because people don't know how this company conducts business or people are too apathetic and let them get away with it.
I will be returning the item as soon as it arrives and I'm sure I'll be back here reviewing the "returns" process.

Do not touch this company with a barge pole. I purchased at $185.00 a white cocktail dress for a very special occasion Jessica London brand. Size 16
Received a bright blue T shirt size 28
3 weeks later and days before my event.can not return from Australia. The. Number provided not legit. SCAM

It's really ashamed how a company can get sold and destroy themselves. Gradual self-inflicted wound by cutting corners on things like customer service. The clothing is pretty decent. The service is horrible.

If you have any issues with your order and need customer service support, you might as well be prepared to deal with overseas agents without authority or training to handle complex service issues and many do not even speak fluent English.

"Sorry, sir, I can take your new order, but, for your existing order, you need customer service" They are not equipped to do anything except take a new order to bring in more revenue. It is basically a "drop dead" attitude with existing order issues. No escalation, no supervisor and lengthy calls into a phone que that disconnects itself when they try to transfer you to customer service and when you reach customer service, you will almost never reach a USA agent that can resolve a complex issue.

The overseas agents are new order takers and an answering service to deflect inquiries. When you try CHAT, you get the same response probably being answered by overseas agents, too. "Sorry, sir, I can take a new order, but, I can't help you with this. Call our toll-free number and ask for customer service."

That would be okay if you could dial the phone or send an email and speak to a skilled and capable agent with the authority to make adjustments, but, you'd have to sit there and dial for hours before you would, at random, actually connect with somebody like that. You keep calling, getting the same overseas agents that can't help you or you get into a holding phone que that disconnects itself after a long wait.

It's like they are trying to wear you down from trying to resolve your issue hoping you will go away and eat the money you spent or whatever the reason for your dissatisfaction and just to surrender to the hassle of being persistent to try to reach someone who can help you.

After at least a dozen phone calls, CHAT and EMAIL, I'm exhausted. Drained. The only thing left to do is try to dispute it with my credit card company and hope they will be able to get my issue in front of a person with authority to amicably resolve my issues.

Just disgusting. A disgrace. I have bought from this company for years. Even their "Happy Returns." They are unable to correct and update an old AOL email address in my account data file somewhere and when I do Happy Returns, it won't issue me a confirmation receipt. I've called Happy Returns about it and when I call them on the phone, they have to manually send a receipt because King Size does not fix anything. That's a minor issue, but, even Happy Returns explains that King Size is why it does not get fixed and updated.

If you place an order, be prepared to lose money and eat it if there is anything wrong with the order. They will wear you down and never fix it. Just look at a purchase as a gamble. If you luckily picked the right size the first time and it arrived without being damaged or not missing in delivery, you have a good chance you will be satisfied, but if there are any issues with the order, it likely will never get resolved to your satisfaction and you may even never get your money back because you will give up out of all the frustration, hassle and aggravation you will get from trying to get your issue fixed.

Worst customer service experience ever - bar none. They still owe me $90.

1. Never shop at this site if you THINK you might have to RETURN even ONE item. They have a new return process of what i call is the Happy 'Crappy' 1. Return that has a processing fee of OVER $10. If the item you are returning is less than $10, THROW the item away or GIVE it to BECAUSE YOU WILL NOT RECEIVE ANY REFUND AND THE COMPANY WILL HAVE YOUR ITEM TO SELL AGAIN (MAKING DOUBLE THE MONEY ON ONE ITEM). So read the fine print as. I didn't see any way to return without this 'CRAPPY' PROCESSING FEE.
2. if you do use the Happy 'Crappy' Return, you have to make a SPECIAL trip to different return points located out of the way locations and within other stores in an attempt to get you to purchase other stores products. In my case, all those locations take me at the minimum of 35 minutes longer to accomplish than the regular return process. Plus I make the point in NEVER PURCHASING ANYTHING FROM THESE STORE LOCATIONS. I only used the process twice and never again.
3. NEVER purchase a back ordered item because if you wait a week or so it will be back in stock for shipping but your back ordered item which you purchased at a cheaper price is still back ordered. Usually back ordered items will show up during the purchasing process which was how I found out that the same items that was back ordered was now in stock.
4. It seems that this company uses something called Pintey Bowes (sp?) for shipping. BEWARE that an order i made was READY FOR PICKUP on NOV 15 and now it is NOV 26th. I was told that one has to WAIT 20 DAYS before resending. I purchased all xmas items by Nov 16th and the two items which APPEAR ON THE RECORD OF NOT BEING PICKED UP will probably be out of stock.
5. if you don't want to return an item using Happy 'Crappy' Returns, yo can take store credit. Probably most people will do this. You avoid that $10+ process fee but LOCKED into probably using more money to use that store credit. A win win for the company. If you rather have the return amount refunded to your original credit card you will be FORCED to pay that $10+ processing fee. Plus they can sell the item again making an extra $10+ when they sell that item. Wow what a racket.
In concluding, I used to like purchasing items from some of the 12 brands (which is really just one company and a marketing technique) for my every day around the house wear, but will be shopping elsewhere. this company USED to be a better customer experience but not now. When a company starts squeezing additional profit by underhanded method, it is a time to look else where. I rather pay more and have a better experience in shopping than I have experience this year 2022. Last year was the start of bad customer services and this year the negatives have double with no end in site. So I am going else where and just purchasing less often. Too bad.

This company is absolutely horrible if you ship to Canada. I did a return and they took $80.00 of my refund. I kept trying to get a hold of them to see if they received my return and when I would get my refund. It took 6 weeks for a refund and I had to call to get the refund. Never again. I am warning everyone not to shop there.

Added items to my cart and yet when I returned later, the prices in the cart had changed. So I removed them and added them again and the price had changed to something else again!
Also, as I'd ticked the box for shopping in Australia, I assumed the prices were AUD. I was shocked to discover later that they were not (after I'd paid!).
The prices turned out to be incredibly high for the quality of the items. I would never have ordered if I'd known the actual cost.
The company refused to offer any kind of discount or compensation when I complained about this.

Sizes are wayyyy too small they are definitely not standard - I ordered a medium (adult slipper) and a large (adult slipper) and they are so small that the large does not even fit a 13 year old child!!!!!!!!!! MISLEADING and so expensive to return - it would cost me double the postage I paid to get it back to them!! NOT RECOMMENDED

I wish that I read some of these complaints before I ordered. The point of ordering sandals during the summer is because you want to wear them. I ordered one pair of shoes at the end of June, and I was emailed that the shipment is on backorder and it will not ship until August. I WILL NEVER ORDER FROM YOU AGAIN!!!!!

Order from Kingsize. First item was it took 5 days to fullfill the order. During that time I asked to get the addressed change as I needed it for vacation. I was told they can't do that. I then asked to cancel the order. They can't do that either, even though the order was not fulfilled nor shipped. They then want me to pay $11 to return it, even though I asked to cancel it before they shipped it. No one had even started working on the order yet when I asked. They could have cancelled the order in the system and redid it with an updated address, updated delivery system, etc. Their policy however is to do nothing. No solutions are offered/available.

Their customer service is designed to just repeat guidelines and how the second you press submit, it's your fault if everything isn't exactly right. After asking for a supervisor, I was placed on hold for 10 minutes and then cold transferred to the next team. When I voiced my disapproval that I had already given them all my verification information and that it should be standard that this be done, I got attitude that if I wanted to be helped I should basically shut up and give her the information she wanted. She then spoke over me when I was trying to get her the information. When I spoke with her manager about rudeness and unprofessionalism of their staff, I basically got a patronizing response about how he'll look into it, which means after I hang up, I'll never hear from anybody again about what happened. You just get a sense how you're talked to that it's not really a customer service center, just a call center with a script that gets you off the line.

I've bought a lot of merchandise over the years from Kingsize...never again.

I have removed my name from their mailings and emails. They play a “shell” game of sorts with their promo codes. I’ve noticed if you get discounts on clothing prices, they’ll zing you with S|H fees. Rarely do they offer satisfactory sale prices with free or low S|H. Their prices literally change depending on the myriad of promo codes they offer, but they’ve figured out that sale prices to save money for you = high S|H, and vice-versa.

Their outsourced customer service is absolutely abhorrent. I cannot understand their pronunciation. The worst customer service was when the first-line rep transferred me to a FullBeauty rep named Martha. She was so condescending and actually laughed at me. There was no attempt to help resolve my question Re: my returned order.

The return process is a nightmare. Keep your mailing receipts!

Compared to other online shops, they are not even in competition with them.

I’ll stick to Amazon - it’s in another galaxy when you’re talking customer service and streamlined ordering and returns. There’s just no comparison.

I wish I could give less than 1 star. Horrible company. Ordered clothing thru Woman Within. Decided not to keep a couple items because I did not like the quality. Had to pay high shipping to receive the order and shipping to return the order. I mailed it back via USPS. I tracked the return and they received it back on March 13th. I still do not have my credit. I called them today. 1st person I got said they did not see my return and then just disconnected me. Called again, 2nd person said they did not see any return in my file and it's past 60 day so no refund or adjustment can be made. I gave her the tracking number showing it had been delivered. Didn't matter. Lost $66....I should have just kept the items and donated them instead. Don't do business with Full Beauty Brands. They are thieves.

Only get some of what we order. In Dec I ordered to packages of boxers from kingsize and they were but in back order. In Dec ordered a winter coat. Again back ordered. Then in Feb pant and they sent the wrong size.in March the coat was cancelled and now the boxers order was cut in half. Since Nov 3 had 3 orders and mistakes were made every time.

all of the full beauty brands are a rip off. They show 1 product and price in book and when you receive the product it is not the same as what you order. Now when you send back product for refund, they charge you $10.99 restock fee....even if they are at fault.
BIG RIP OFF

Ordered a couple of blouses. Wish I had found this site before I did. Almost 2 weeks now and they still haven't shipped. For some reason they decided they needed an extra $.01 so ran the penny through our credit card. This is interpreted as fraud and it blocked our credit card. Has taken us all afternoon to fix it. Decided to cancel the order. They say they can't because it has shipped but won't give me a tracking #. The only way I could find to contact them was a chat. Person on the other said they couldn't do it and ended the session while I was still trying to get shipping details. Will not keep the clothes if they ever arrive and will not buy from them again. I hope I can get a refund but will still be stuck with freight both ways. Wish I could rate them worse than one star.

This is the worst online retailer on the planet. They scam customers with constant delays and shipping charges. I was exchanging items for a different size. They delayed so long that the credit card expired. Rather than giving me the opportunity to supply a new expiration date, they cancelled the exchange. They broke the exchange contract and as such owe me the original shipping charges. Months later I am still trying to get their non-responsive customer service to understand the situation and refund the money they stole from me. This is a common practice for FullBeauty brands. AVOID FULLBEAUTY BRANDS AT ALL COSTS.

I ordered one item and they took the money the same day I ordered it, then they said it was ordered 2days later and now my card is in the negative, I won't be dealing with them anymore, customer service is non-existent.

Worst on-line company I have ever had the misfortune of dealing with. Send you the wrong items then do not credit you back for a month. Would not even refund the freight that they charged to send me the wrong item. Had to do a dispute with Comenity Bank which they said could take up to 60 days. Will NEVER order from them again!!!!!

Can I give a zero? I have repeatedly requested this and it’s subsidiaries, Roaman’s and, Woman Within, Jessica London, etc. stop contacting me, I’m writing and by phone and they will not stop, our trees deserve better!

Second what the hell is Poly, there are many derivatives that start with Poly, polyester, polytechnic, polystyrene I could go on and none of them alloyed your skin to breath, make it much cheaper to make the outfits but their prices are skyrocketing! There are other plus sized providers who use sustainable, healthy fabrics, and are moderately priced. I recommend to do not use ANY of the Full Beauty companies at all!

It takes months to track down a return, I was just out sourced to a woman whose entire family were in the background chattering. I haven't received notification on the blouse I ordered. It should have been here twelve days ago, they insist it's been delivered.... I don't know who got it!