Seriously bad customer service. We bought an item that was too small (the sizing chart made no sense) paid to return it and have an exchange. They did not accept the first delivery but finally it was... Ver más
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Consulta las opiniones de los clientes
Recently purchased a hoodie and pair of shorts. Both labelled as the same colour. Unfortunately the colour of the shorts and hoodie wasnt a good match. No free returns option. After pricing the cost o... Ver más
I bought the navy fully paid tracksuit on Black Friday sale and I wasn’t disappointed. It took a couple weeks to arrive because of back order but when it did come and I tried it on it was genuinely th... Ver más
Recieved wrong tracksuit bottoms by mistake, sent white ones instead of red. Emailed them in the afternoon and had a response by the next morning stating that they had already sent out the correct col... Ver más
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Poor quality
Poor quality. Tried to make contact numerous times with no reply until I took to their instagram page, I was asked to remove my comments. I was later contacted by the owner who promised to send out a new tracksuit, nothing came. I chased it around 3-4 times more with false promises and nothing came. Popular because owner seems to have unlimited money for Advertising and links to famous people to give free tracksuits to but can’t look after his own customers. I honestly would not bother.

Respuesta de Fullypaid Clothing
Quality of the Tracksuit//Customer service
Honestly a joke I bought a tracksuit for £130 after washing it once the colour changed on the logo to a red/pink it was completely off. I emailed them they literally go nothing we can do absolutely useless the customer service. Will definitely not be purchasing again. !!avoid at all cost!!

Respuesta de Fullypaid Clothing
Customer service is a joke
Customer service is a joke. asking me to pay to return an item when they have sent the wrong size!!! dont buy of these. by law they should pay if its there c*ck up.
CUSTOMER SERVICE IS SO SHIT
CUSTOMER SERVICE IS SO SHIT. And quality is so bad. Do not buy off these frauds
green jersey top
I ordered the green jersey top. When the top arrived it was completely different colour than described on the website. I have dmed before asking if they’re going to restock and they confirmed without making it known that it’s going to have green writing rather than gold.
Now I’m told I need to go out my way to pay for a return, even though this clearly isn’t my fault why am I paying for a return label? I know it’s only going to be £3 but the way I’ve waited 2 months for a restock to basically be told “oh well” is a joke
Qualité pourrie
Qualité pourrie, et il se trompe dans les commandes
Paid for 2 tracksuits 2 months ago
Paid for 2 tracksuits 2 months ago, I waited 3 more weeks for them to send me someone else’s order, I then returned it as requested and even now I still haven’t received my order. I’ve asked for my money back, and I’m getting ignored the customer Service is absolutely disgusting.
What a waste of money
What a waste of money! Looks great until the first wash! Washed as label advises at 30degrees and the colour has ran from the black fabric and onto the white lettering and graphics! Very poor quality and waste of £100 that my son spent using his own money! Do not waste you money on this unless you’re prepared to wear this just ONCE!
I brought my son the black and white…
I brought my son the black and white tracksuit from this company. When it was time to wash it, from the washing instructions that this company put inside the tracksuit on their label, the black had run into the white writing and on the string of the trousers so now it all looks grey 😡 when I emailed the company to say what has happened they was quick to come back with there is nothing they can do and sent me the washing instructions like I don’t know how to wash. Any normal company would of asked to either send the tracksuit back for inspection or they would of just refunded you back from the pictures I took. So if anyone is thinking of buying this one I would stay clear.
Scammers
With Fullypaid I had the worst experience ever. They sent a faulty product where the trousers had one leg longer than the other. A lot of emails were sent to them, I’ve tried to call them many times and they never answered. After the 14 days they replied saying that I can’t return the goods anymore because it has been more than 14 days. Don’t order from them, their customer service is terrible and they don’s value their clients, they scam their clients.
They policy doesn't make sense
I bought an grey tracksuit for my brother , the tracksuit came with an anomalie an left heel , Right side is shorter than left side
Fail of costure on the left side , after showing pictures , showing the fail on pictures they don't came back to understand my problem, they just don't care about , they call me directly saying they gonna came back to me on the next day and until now I didn't receive an only call from them.
It's just very sad , I don't understand how they treat costumers like they don't need them.
Even if the date of the return or exchange is 14 days you obviously have to change if have an anomalies with your product , they question me 3 times if I have the tags I said yes and he said e I'll call me next day. I'm waiting since then.
Company error, refused to exchange
I ordered a tracksuit which I waited 2-3 weeks for. When it arrived it looked fine at first look, I had taken the tags off to wear on my birthday, only to realise the hoodie had a stain on it after wearing it and looking closer. The stain would not come out and the customer service was appalling. I had asked for an exchange and the person emailing me did not even acknowledge what I was saying and just brushed me off and continuously repeated the same reply that they will not exchange because of the tags. This company is a joke.
Amazing quality tracksuits
Amazing quality tracksuits! Nothing but compliments when I’m out! Every fit is giving 😍😍
Excellent quality
Excellent quality, slow delivery but ordered pre-xmas so forgivable.
Good customer service
Good customer service , the person I spoke to managed to help me with the situation in returning my order and getting a refund .
Scam of a company with appalling customer service.
Appalling customer service.
Ordered more than 1 tracksuit but they didn't ship my item for 19days cause 2 of the items were out of stock. I reached out multiple time then I recieved a call 19days after my initial order stating it was out of stock at which point I asked for the whole order to be cancelled. They refused and still sent an item that was late and no longer needed(it was meant to be a birthday present and I got the person something else as they never sent the items).
They have refused to send me a return label and I'm out £100 (even though it's meant to be included in the packaging).
Also the colour wasn't as described so on top of everything else, they are involved in false advertisement.
Outstanding service
Outstanding service! Ordered my item on the 22/12/24 ( Christmas week) and received it the on the 24/12/24. This just shows!!!🫵🏾. The quality of the tracksuit is unmatched colour, material and design. From start to finish my item was handled with care ⭐️⭐️⭐️⭐️⭐️. Thank you FULLYPAID
Honestly the worst and most…
Honestly the worst and most unprofessional company I’ve ever bought from ever. I’ve returned my tracksuit and I haven’t received store credit nor a response to my emails at all. I then had a phone call confronting me regarding the amount of emails I sent. I was then told “I won’t stop everything I’m doing to sort out your return, wait till the end of the week” this was 2 weeks ago. I’ve been ignored since then which results in me now needing to contact my bank to get my money back. I hope if you do order from these guys, that you’ve got the right size because oh man I wish you the best if you need to contact them regarding your order. They’re thieves!
So happy with the service ❤️
So happy with the service ❤️
Particular the owner 🤍 TRACKSUITE is fire 🔥
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