Absolutely terrible service. Ordered on 1st May, chased on the 12th May only to be told my item as damaged in transit and would I’ll a replacement or refund. I obviously wanted the items which is w... Ver más
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Consulta las opiniones de los clientes
This company definitely deserves more than just 5 Stars 💫 the cocktail mixes that they provide are absolutely remarkable and taste better that the ones on the cruise ships and in any bar. They work p... Ver más
La empresa ha respondido
Easy to use website Gorgeous cocktails at reasonable prices I used chocolate espresso martini and black forest martini in a chocolate mousse mix...YUMMY Speedy delivery Will definetly order again
La empresa ha respondido
We ordered six different flavours to last us the bank holiday weekend. At no point during the ordering process were we informed that anything was out of stock. We only received two flavours and are... Ver más
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Información sobre la empresa
- Fabricante de alcohol
- Tienda de bebidas alcohólicas
- Mayorista de bebidas alcohólicas
- Bar
- Distribuidor de bebidas
- Proveedor de catering
Escrito por la empresa
FUNKIN COCKTAILS are the market leading fruit purée and cocktail mixer brand. With over 20 years of experience working with and supplying some of the best bars and mixologist with our award-winning products, we know a thing or two about cocktails. Recreate bar quality cocktail, with our real fruit cocktail ingredients. Discover more about FUNKIN COCKTAILS and our range of mixers, purees & syrups as well as ready-to-drink cocktail cans and bottles on our website.
Reasons to buy from funkin.co.uk
Escrito por la empresa
- Our aim is to democratise cocktails - we exist to make ordinary drinking occasions extraordinary. Whether you are out with friends at the bar, socialising at home or having an event, FUNKIN COCKTAILS has the solution for you!
- Free Delivery!
- Get free delivery when you spend over £60 at funkin.co.uk. Includes cocktail ingredients, ready-to-drink items and equipment!
- Wide Product Range!
- Whether you own a bar or a restaurant, is hosting an event or simply want to enjoy high quality cocktails at home or with friends, we've got a product suited for the occasion.
- Customer Service!
- We pride ourselves on our commitment to our customers. If you have questions about our products, your order or simply wish to learn more about Funkin, our customer service team is ready to help you out!
- Safe & Secure Payment
- We accept debit/credit cards, as well as PayPal, Apple Pay and Shop Pay. for fast, hassle-free, secure payment
Funkin Cocktails Guarantee
Free standard delivery on orders over £50!
We offer free standard delivery when you spend at least £50 on the funkin.co.uk website!
Información de contacto
122 Arlington Road, NW1 7HP, London, Reino Unido
- info@funkin.co.uk
- funkincocktails.co.uk
3,2
Medio
3 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 19% de las opiniones negativas
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Really quick delivery
Really quick delivery, used several times and had no issues. Great tasting products too!
17 de marzo de 2026
Respuesta de Funkin Cocktails
Hi Susan,
We're absolutely thrilled to hear you’re loving the quick delivery and that the drinks are hitting the spot. Thanks for coming back to us time and time again, cheers to the next order! 🍹
Best,
The FUNKIN Team
NO PRODUCTS, NO REPLY, NO REFUND. AVOID, AVOID, AVOID
Products never arrived. Was told to email to follow up, several emails later no response, no products and no refund received
TERRIBLE SERVICE
28 de abril de 2026
Respuesta de Funkin Cocktails
Hello Tanya,
We are truly sorry for the delay and the frustration this has caused. This is not the outstanding experience we want you to have with us.
We recently experienced issues with our previous third-party fulfilment provider, which led to a backlog in deliveries and customer service responses. We have since parted ways with them to ensure this doesn't happen again, though we appreciate this does not resolve the specific matter you have raised.
We want to rectify this for you immediately. Please email us at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order" and the team will ensure your refund is processed as a matter of urgency.
Thank you for your patience and please accept our sincere apologies once again for the inconvenience this has caused.
Best,
The FUNKIN Team
Respuesta de Funkin Cocktails
Hi Martin,
We're so sorry for the frustration this has caused you. We completely understand how annoying it is to feel locked into a subscription.
We have recently completely overhauled our backend system and moved our webshop fulfillment over to Amazon. Because of this transition, we have manually cancelled all active subscriptions on our old platform so you will absolutely not be billed again.
If you want to double-check or if you noticed a recent payment go through that needs refunding, please reach out directly to us at info@funkin.co.uk with your details. We’ll make sure it's fully sorted for you immediately!
Best,
The FUNKIN Team
No items after 3 weeks!
Absolutely terrible service. Ordered on 1st May, chased on the 12th May only to be told my item as damaged in transit and would I’ll a replacement or refund.
I obviously wanted the items which is why I ordered them so asked for these to be resent.
Still not received on 22nd May and no number to chase up.
Shocking service won’t be ordering again
21 de mayo de 2026
Opinión espontánea
Respuesta de Funkin Cocktails
Hello Jamie,
We are truly sorry for the delay, the lack of communication, and the deep frustration this has caused. This is absolutely not the level of service we want you to experience.
We recently experienced major issues with our previous third-party fulfillment provider, which led to transit damages, severe delivery backlogs, and delayed customer service responses. We have since parted ways with them to ensure this does not happen again.
While we understand you requested a replacement, the transition has unfortunately made it impossible for us to dispatch a new package to you at this time. Because we cannot send a replacement, we want to ensure you are fully refunded.
Please email us at info@funkin.co.uk with your order number and the subject line 'Trustpilot - Missing Order' so our team can process your refund as a matter of urgency.
Thank you for your patience, and please accept our sincere apologies once again for letting you down.
Best,
The FUNKIN Team
Respuesta de Funkin Cocktails
Hello Karen,
Thank you so much for the 5-star review! We're thrilled to hear that you experienced a quick and efficient service. We appreciate your support and look forward to serving you again soon!
Best,
The FUNKIN Team
Awful experience, never received and no help from supplier
Awful, parcel still not arrived 9 days after delivery due date, emailed them 4 times and refuse to help, states on Yodel it needs to repacked, (it’s liquid contents clearly been burst in transit) yet the supplier refuses to help in the situation and delivery company refusing to assist either so currently out of pocket with no insight of how to request a refund
9 de mayo de 2026
Respuesta de Funkin Cocktails
Hello Luke,
We're deeply sorry for letting you down. Waiting nine days past your delivery date and receiving no response to your four emails is completely unacceptable, and we understand your frustration.
We recently experienced issues with our previous third-party fulfilment provider, which led to a backlog in deliveries and customer service responses. We have since parted ways with them to ensure this doesn't happen again, though we appreciate this does not resolve the specific matter you have raised.
Because of these transition issues, we unfortunately cannot dispatch a replacement, but we want to refund you immediately. Please email us at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can process your refund as an absolute priority.
We sincerely apologise for this experience.
Best regards,
The FUNKIN Team
1 of 13 items was delivered
1 of 13 items was delivered. No response from call centre. Funkin moved to Amazon. Order lost. Received refund with no explanation. Not what I would call customer service. Funkin useless.
13 de mayo de 2026
Respuesta de Funkin Cocktails
Hello Kevin,
We're deeply sorry for the terrible experience and the complete lack of communication. Only receiving 1 out of 13 items and getting a refund without any explanation is absolutely not how we want to treat our customers.
To provide some context, we recently experienced severe performance and operational issues with our previous third-party fulfilment provider, which caused multiple orders to be lost or split up. Because of these widespread failures, we made the decision to part ways with them. In our rush to make sure impacted customers weren't left out of pocket, refunds were processed automatically, but we completely failed to send out the proper explanations and apologies alongside them.
We know this doesn't undo the frustration of a ruined order, but we want to assure you we've taken drastic steps to ensure this doesn't happen again. If you have any remaining questions or need further assistance, please feel free to reach out to us at info@funkin.co.uk with the subject line "Trustpilot - Order Follow-up".
Thank you for your feedback, and please accept our sincerest apologies.
Best regards,
The FUNKIN Team
Order not delivered
Have not received my order placed on the 8th of May , have emailed them 3 times with absolutely no response
8 de mayo de 2026
Respuesta de Funkin Cocktails
Hello Theresa,
We're incredibly sorry for the silence you’ve experienced. Placing an order on the 8th of May and receiving no reply to three emails is completely unacceptable, and we understand your frustration.
We recently experienced severe performance and communication issues with our previous third-party fulfilment provider, which resulted in lost packages and a massive email backlog. We have parted ways with them to make sure this doesn't happen again, but we know that doesn't solve your missing order right now.
Because of these ongoing transition issues, we are unable to send a replacement, but we want to refund you in full immediately.
Please email us at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order". This will flag your message directly to our management team so we can bypass the backlog and process your refund as an absolute priority.
Thank you for your patience, and we are truly sorry for letting you down.
Best regards,
The FUNKIN Team
I never received my order
I never received my order. I’ve emailed multiple times to both contact emails for the company and haven’t had a reply to any. Very disappointed
18 de mayo de 2026
Opinión espontánea
Respuesta de Funkin Cocktails
Hello Chantelle,
We're deeply sorry for the complete silence you’ve experienced. Emailing multiple times to both of our contact addresses and receiving no reply is unacceptable, and we fully understand your disappointment.
We recently experienced severe performance issues with our previous third-party fulfillment provider, which caused a huge backlog in both deliveries and customer service responses. We have since parted ways with them to ensure this doesn't happen again.
Due to these ongoing transition issues, we are unable to dispatch a replacement, but we want to process a full refund for you immediately.
Please email us at info@funkin.co.uk with your order number and use the subject line "Trustpilot - Missing Order". This will flag your message directly to our management team so we can bypass any backlog and issue your refund as an absolute priority.
Thank you for your patience, and please accept our sincerest apologies.
Best regards,
The FUNKIN Team
They sent a product past its expiration…
They sent a product past its expiration date, and I couldn’t find anyone to deal with / no one to contact!
10 de mayo de 2026
Respuesta de Funkin Cocktails
Hello Edanur,
We're incredibly sorry to hear that you received a product past its expiration date and that you weren't able to get in touch with anyone to resolve this. This is certainly not the standard we expect.
We recently experienced severe customer service response backlogs with our previous third-party fulfillment provider, which is why you faced such difficulties trying to reach us.
We want to get this sorted out for you immediately. Please email our dedicated team directly at consumercare@agbarr.co.uk with your order number, details of the expired product, and the subject line "Trustpilot - Product Issue". They will prioritise your message and ensure this is resolved for you as a matter of urgency.
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration caused.
Best regards,
The FUNKIN Team
Respuesta de Funkin Cocktails
Hello Miranda,
Thank you so much for the 4-star review! We're delighted to hear that you love our product.
At the same time, we want to sincerely apologise for the slow delivery. We recently experienced significant operational and backlog issues with our previous third-party fulfilment provider, which caused unexpected delays across many orders. To ensure our delivery speeds match the quality of our products, we have since parted ways with them.
We truly appreciate your feedback and your patience with us. We look forward to providing you with a much faster, 5-star experience on your next order!
Best regards,
The FUNKIN Team
Item not received
My order was shipped in two parcels, one was received fine but the second was not delivered due to damage. I have emailed to resolve this but had no response from Funkin
1 de mayo de 2026
Respuesta de Funkin Cocktails
Hello Lisa,
We're truly sorry for the frustration this has caused. While we are glad the first half of your order arrived safely, receiving no response to your email regarding the damaged second parcel is completely unacceptable.
We recently experienced severe performance and communication issues with our previous third-party fulfilment provider, which caused delivery errors, transit damages, and a massive customer service email backlog. We have since parted ways with them to prevent this from happening again.
Because of these ongoing transition issues, we unfortunately cannot dispatch a replacement package for the missing items, but we want to process a partial refund for the damaged goods immediately.
Please email us at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can prioritize and process your refund as an absolute priority.
Thank you for your patience, and please accept our sincere apologies for letting you down.
Best regards,
The FUNKIN Team
My order has still not arrived 10 days…
My order has still not arrived 10 days after delivery date given. Sent emails with no response and phoned them who then said they would email.never heard anything. Still no order and no refund. Very poor service
30 de abril de 2026
Opinión espontánea
Respuesta de Funkin Cocktails
Hello Sam,
We're deeply sorry for this incredibly frustrating experience.
We recently faced severe performance issues and communication backlogs with our previous third-party fulfilment provider, which led to missing orders and a breakdown in our customer support responses. We have since parted ways with them to make sure this doesn't happen again.
Because of these ongoing transition issues, we're unable to send out a replacement, but we want to make sure you receive your full refund immediately.
Please email us directly at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass the backlog and process your refund as an absolute priority.
Thank you for your patience, and please accept our sincerest apologies for letting you down.
Best regards,
The FUNKIN Team
Ordered over a week ago still not…
Ordered over a week ago still not delivered emailed company no response.
5 de mayo de 2026
Respuesta de Funkin Cocktails
Hello Claire,
We're truly sorry for this experience.
We recently experienced major operational and communication issues with our previous third-party fulfilment provider, which resulted in lost deliveries and a severe backlog in our customer service inbox. We have since parted ways with them to make sure this doesn't happen again.
Because of these ongoing transition issues, we're unable to dispatch a replacement package, but we want to make sure you are refunded in full immediately.
Please email us directly at info@funkin.co.uk with your order number and use the subject line "Trustpilot - Missing Order". This will flag your message straight to our management team so we can bypass the email backlog and process your refund as an absolute priority.
Thank you for your patience, and please accept our sincere apologies for letting you down.
Best regards,
The FUNKIN Team
TERRIBLE SERVICE
I ordered puree flavours for my use at my wedding almost 10 days ago - I have had a tracking number from Funkin for Yodel. When tracking the package, Yodel tracking online states that the package is 'with sender' and that it is not en route to me.
No contact number for Funkin.
Sent an email to chase this up - No response from Funkin.
Would never order direct from them again.
30 de abril de 2026
Respuesta de Funkin Cocktails
Hello Steph,
We're deeply sorry for letting you down, especially given how important these purées were for your wedding.
We recently faced severe performance issues and communication backlogs with our previous third-party fulfilment provider, which led to missing orders and a breakdown in our customer support responses. We have since parted ways with them to make sure this doesn't happen again.
Because of these ongoing transition issues, we unfortunately cannot dispatch a replacement package, but we want to ensure you are fully refunded as an absolute priority.
Please email us directly at info@funkin.co.uk with your order number and use the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass any backlog and process your refund immediately.
Thank you for your patience, and please accept our sincerest apologies for the stress caused during your wedding preparations.
Best regards,
The FUNKIN Team
Not received my order placed in April
Not received my order placed in April . No response to several emails . No one answers the phone number on website . No answer on Facebook .
28 de abril de 2026
Respuesta de Funkin Cocktails
Hello Sophia,
We're deeply sorry for the complete silence you have experienced.
We recently experienced severe operational and customer support backlogs due to major issues with our previous third-party fulfilment provider. We have since parted ways with them to make sure this doesn't happen again, but we know this doesn't fix your missing order.
Because of these ongoing transition issues, we are unable to dispatch a replacement, but we want to make sure you are fully refunded immediately.
Please email us at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass the communication backlogs and process your refund as an absolute priority.
Thank you for your patience, and please accept our sincerest apologies for letting you down.
Best regards,
The FUNKIN Team
Delivery was late
Delivery was late, maybe more to do both the courier you used, but when I contacted your customer services via email. I never got a reply
28 de abril de 2026
Respuesta de Funkin Cocktails
Hello Elizabeth,
Thank you for taking the time to share your feedback. We're very sorry that your delivery was late and that you never received a reply to your customer service email.
We recently experienced severe performance and communication backlogs with our previous third-party fulfilment provider, which caused both late deliveries and a massive delay in our email responses. We have since parted ways with them to make sure this doesn't happen again.
We want to make sure your query is resolved. Please email us directly at info@funkin.co.uk with your order number and the subject line "Trustpilot - Late Delivery". This will route your message straight to our management team so we can look into this for you as an absolute priority.
Thank you for your patience, and please accept our sincere apologies for letting you down.
Best regards,
The FUNKIN Team
Invisible cocktails
I would love to review my items, however they never arrived. I ordered in April 28th.
DPD messaged me on the 2nd May to say they couldn't deliver, then another message on the 3rd to say my parcel was damaged and had been returned to the seller.
I contacted Funkin and instead of a response to my query, I received a tracking email to say the parcel was still on it's way with the tracking number that links right back to DPD telling me the parcel is damaged and has been returned to the seller.
No reply to my emails, no response to my FB message, and no idea where my items are or how to get a refund.
I am currently sat 200 miles away from home, on the holiday with friends I was supposed to be bringing the cocktail cartons to, without my drinks, out of pocket and drinking supermarket cocktails instead.
Poor service Funkin.
28 de abril de 2026
Respuesta de Funkin Cocktails
Hello Naomi,
We're deeply sorry for this experience.
It's completely unacceptable that after DPD marked your parcel as damaged, your attempts to contact us via email and Facebook were met with silence and an unhelpful automated tracking link. We recently experienced severe operational and communication issues with our previous third-party fulfilment provider, which caused these transit damages, automated errors, and a massive customer service backlog. We have since parted ways with them to ensure this doesn't happen again.
Because of these ongoing transition issues, we are unfortunately unable to dispatch a replacement package, but we want to ensure you are fully refunded immediately so you are no longer out of pocket.
Please email us directly at info@funkin.co.uk with your order number and use the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass any backlog and process your refund as an absolute priority.
Thank you for your patience, and please accept our sincerest apologies for letting you down and putting a damper on your holiday.
Best regards,
The FUNKIN Team
Generally never have problems but my…
Generally never have problems but my last order 2 containers had burst I sent pictures of the damage and emails but have had no response from Funkin
Can’t give more than 2 stars
2 de mayo de 2026
Respuesta de Funkin Cocktails
Hello Ishret,
Thank you for being a returning customer, but we're deeply sorry that we let you down so badly with this order. Receiving two burst containers is incredibly frustrating, and receiving absolutely no response to your emails and photos is completely unacceptable.
We recently experienced severe performance and communication issues with our previous third-party fulfilment provider, which resulted in transit damages and a massive backlog in our customer service inbox. We have since parted ways with them to make sure this doesn't happen again.
Because of these ongoing transition issues, we unfortunately cannot dispatch replacement containers, but we want to process a refund for the damaged items immediately.
Please email us directly at info@funkin.co.uk with your order number and the subject line "Trustpilot - Damaged Order". This will route your email straight to our management team so we can bypass any backlog and prioritise your refund.
Thank you for your patience, and please accept our sincere apologies for letting you down.
Best regards,
The FUNKIN Team
Haven’t yet received my order from…
Haven’t yet received my order from April have email in a week ago also spoke on the phone yesterday and today and have been waiting for a response via email to which I haven’t received!! My order was for a cocktail event I’m holding tomorrow Saturday 9th May
26 de abril de 2026
Respuesta de Funkin Cocktails
Hello Sapphire,
We're deeply sorry for letting you down. Having an order from April go missing, calling us multiple times, and still not receiving a promised email response is completely unacceptable customer service.
We recently experienced major operational and communication backlogs with our previous third-party fulfilment provider, which resulted in lost shipments and severe delays in our customer support responses. We have since parted ways with them to ensure this does not happen again.
Because of these transition issues, we unfortunately cannot dispatch a replacement in time for your event, but we want to ensure you are fully refunded immediately.
Please email us directly at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass any backlog and process your refund as an absolute priority.
Thank you for your patience, and please accept our sincerest apologies for the frustration and the impact this has had on your event.
Best regards,
The FUNKIN Team
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