Absolutely terrible service. Ordered on 1st May, chased on the 12th May only to be told my item as damaged in transit and would I’ll a replacement or refund. I obviously wanted the items which is w... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Absolutely terrible service. Ordered on 1st May, chased on the 12th May only to be told my item as damaged in transit and would I’ll a replacement or refund. I obviously wanted the items which is w... Ver más
La empresa ha respondido
This company definitely deserves more than just 5 Stars 💫 the cocktail mixes that they provide are absolutely remarkable and taste better that the ones on the cruise ships and in any bar. They work p... Ver más
La empresa ha respondido
Easy to use website Gorgeous cocktails at reasonable prices I used chocolate espresso martini and black forest martini in a chocolate mousse mix...YUMMY Speedy delivery Will definetly order again
La empresa ha respondido
We ordered six different flavours to last us the bank holiday weekend. At no point during the ordering process were we informed that anything was out of stock. We only received two flavours and are... Ver más
La empresa ha respondido
FUNKIN COCKTAILS are the market leading fruit purée and cocktail mixer brand. With over 20 years of experience working with and supplying some of the best bars and mixologist with our award-winning products, we know a thing or two about cocktails. Recreate bar quality cocktail, with our real fruit cocktail ingredients. Discover more about FUNKIN COCKTAILS and our range of mixers, purees & syrups as well as ready-to-drink cocktail cans and bottles on our website.
Escrito por la empresa
Free standard delivery on orders over £50!
122 Arlington Road, NW1 7HP, London, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 19% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I placed an order but never received it - after chasing several times before anyone replied they then told me it was no longer in stock. I have been chasing for a refund but can only contact by email as no phone number - sent loads of emails now but no replies and no refund. Will never use again

Respuesta de Funkin Cocktails
I havnt received my order as yet still waiting
I am writing regarding my recent order, which unfortunately has not arrived. This is now the second time I have experienced this issue with this company.
In addition, I have made several attempts to contact them via both telephone and email, but have received no response. The lack of communication is extremely disappointing.
On the previous occasion this happened, I was forced to recover my money through my bank due to the absence of support from the company. Despite this, I chose to place another order five months later because I genuinely like the product and find it works very well in my slushie machine.
However, having now experienced the same issue again, I feel let down and have lost confidence in the service. As a result, I will not be placing any further orders.
Not received my order it’s now been over a week !! In no tracking number No response from emails to customer service
I did not receive my order. I usually get a despatch and tracking email on previous orders…not this time..
I haven’t received my order
I asked you to contact me
And no calls yet!
Please contact me
On
Email or phone
:
+447711720281
My order number was
37069
I received just 1/4 of my order!
Missing order and this isnt the first time this has happened, because I cant get these in any shops near me I have to order from them otherwise I wouldn't.
Shipment came in 2 deliveries - don’t mind that just let me know what’s happening. First parcel had 1 carton squashed and leaking. Emailed customer service to find out where my missing cartons are and to request a replacement or refund. No reply to my email. Posting on here to see if I get a response. I actually love the product - lovely flavours and work really well with our ninja slushy machine. My fav is pina colada.
Makes the best margaritas that I know.
Not cheap but worth it. Delivered promptly.
Ordered as part of a cocktail pack through Very, the tetra packs clearly don't travel well as they're all bashed up when I've opened the box, although the outer box is ok so maybe they were like this already and the tetra packs just aren't great, full stop. One carton is also out of date. Don't think I can attach pics here but they definitely won't stand up so even once opened I'll have to lay them on their side in the fridge and hope they don't leak. First time buying Funkin, won't be bothering again
The items still haven’t been delivered and I haven’t had any update
Disappointed - whilst I regularly enjoy the product having ordered many times previously, some of the cocktail mixes had rather short dates on them - still at full price. I write in to express my disappointment however did not receive a reply either.
Bought a number of cocktail mixer purées direct from Funkin. Mostly great - particularly the Passion Fruit - but some sold with unacceptably short shelf life, product clearly degrading even before BBE, and Funkin not accepting responsibility.
My order was due to be delivered when yodel sent me an email saying it was being sent back to sender. I've sent numerous emails asking about my order but get no response. I tried calling but no answer. This is the second time this has happened. Company does not respond not good customer service. Hopefully will hear something back as I feel exhausted trying to get a response.
A product I ordered was discontinued, but they still took the money and it was left for me to contact them for a credit that still hasn't arrived.
The cocktail advent calendar were really good and such a good price for them
We loved them x
This was a replacement for the first one that arrived split open. This one was thrown over my fence. For some reason the delivery driver decided squeezing past my car on the driveway and throwing the box over my fence was preferable to just ringing on my doorbell. Once again, due to inadequate packaging it was damaged! At this point I give up. Definitely will not be using again
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.