Funkin Cocktails Opiniones 

Respuesta de Funkin Cocktails

16 jul 2026

Hello Stuart,

Thank you so much for the 5-star review! We are delighted to hear you experienced great service and fast delivery. We appreciate your support and look forward to serving you again soon!

Best,
The FUNKIN Team

Respuesta de Funkin Cocktails

17 jul 2026

Hello Martina,

Thank you so much for the wonderful 5-star review!

We're absolutely blown away by your creativity, using our Chocolate Espresso Martini and Black Forest Martini in a chocolate mousse mix sounds incredibly delicious!

We're so glad you found the website easy to use and enjoyed the speedy delivery. We can't wait to help you stock up for your next creation!

Cheers,
The FUNKIN Team

Respuesta de Funkin Cocktails

Publicada el 17 jul 2026

Hello Richard,

Thank you so much for the 5-star review! We are absolutely thrilled to hear that you find our cocktails excellent.

At the same time, we want to sincerely apologise that the delivery service from Yodel wasn't up to scratch.

We truly appreciate your feedback and your patience. We look forward to giving you a completely seamless experience from order to delivery next time!

Best regards,
The FUNKIN Team

Respuesta de Funkin Cocktails

17 jul 2026

Hello Andy,

We're deeply sorry for the frustration this has caused. Receiving an automated invite to review our service before you've even received your package is completely unacceptable, and we understand your annoyance.

We recently experienced severe performance and delivery delays with our previous third-party fulfilment provider, which caused multiple orders to go missing or face extreme backlogs while our automated systems kept sending emails out. We've since parted ways with them to make sure this doesn't happen again.

Because of these ongoing transition issues, we unfortunately can't dispatch a replacement, but we want to make sure you are fully refunded immediately.

Please email us directly at info@funkin.co.uk with your order number and use the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass any backlog and process your refund as an absolute priority.

Thank you for your patience, and please accept our sincere apologies for letting you down.

Best regards,
The FUNKIN Team

Respuesta de Funkin Cocktails

17 jul 2026

Hello Craig,

We're truly sorry that you have been unable to reach anyone regarding your products and that your phone calls and emails have gone unanswered. This is not the level of service we want to provide.

We recently experienced severe customer service backlogs with our previous third-party fulfilment provider, which caused significant delays across our communication channels.

We want to get your product questions answered right away. Please email our dedicated team directly at consumercare@agbarr.co.uk with your order details and the subject line "Trustpilot - Product Query". They will prioritise your message and ensure this is looked into as a matter of urgency.

Thank you for your patience, and please accept our sincere apologies for the frustration caused.

Best regards,
The FUNKIN Team

Respuesta de Funkin Cocktails

17 jul 2026

Hello Kelly,

We're truly sorry to hear that you haven't received your items. We understand how frustrating this is and apologise for letting you down.

We recently experienced severe delivery and operational backlogs with our previous third-party fulfilment provider, which caused multiple shipments to go missing. We have since parted ways with them to ensure this doesn't happen again.

Because of these ongoing transition issues, we are unfortunately unable to dispatch a replacement package, but we want to make sure you are fully refunded immediately.

Please email us directly at info@funkin.co.uk with your order number and use the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass any backlog and prioritise your refund.

Thank you for your patience, and please accept our sincere apologies.

Best regards,
The FUNKIN Team

Respuesta de Funkin Cocktails

17 jul 2026

Hello Caroline,

We're truly sorry for this experience. Receiving the wrong items, finding no contact number, and getting no response to your email is incredibly frustrating, and we apologise for letting you down.

We recently experienced severe performance and communication backlogs with our previous third-party fulfilment provider, which caused order picking errors and a massive customer service inbox delay. We have since parted ways with them to make sure this doesn't happen again.

We want to fix this for you right away. Please email our dedicated team directly at consumercare@agbarr.co.uk with your order number, details of the incorrect items you received, and the subject line "Trustpilot - Wrong Product". They will prioritise your message and ensure this is resolved for you as a matter of urgency.

Thank you for your patience, and please accept our sincere apologies.

Best regards,
The FUNKIN Team

Respuesta de Funkin Cocktails

17 jul 2026

Hello Ali,

We're deeply sorry for this experience. Ordering six flavours to enjoy over the bank holiday weekend, only receiving two without warning, and getting no reply to your emails is completely unacceptable. We also completely agree that receiving an automated review request before your actual order has even arrived is deeply frustrating.

We recently experienced severe operational and communication backlogs with our previous third-party fulfilment provider, which caused split delivery errors, missing packages, and massive customer service delays. We have since parted ways with them to make sure this doesn't happen again.

We want to look into your missing items right away. Please email our dedicated team directly at consumercare@agbarr.co.uk with your order number, details of the missing flavours, and the subject line "Trustpilot - Incomplete Order". They will prioritise your message and ensure this is resolved for you as a matter of urgency.

Thank you for your patience, and please accept our sincere apologies for letting you down.

Best regards,
The FUNKIN Team

Respuesta de Funkin Cocktails

17 jul 2026

Hello Jessica,

We're deeply sorry for the terrible experience. Having your cocktails delivered to the wrong address and receiving no communication from us or the courier is completely unacceptable, and we understand your frustration.

We recently experienced major delivery and operational errors with our previous third-party fulfilment provider, which led to incorrect courier routing and a severe customer service inbox delay. We have since parted ways with them to make sure this doesn't happen again.

Because of these ongoing transition issues, we unfortunately cannot dispatch a replacement package, but we want to ensure your refund request is processed immediately.

Please email us directly at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order". This will flag your message straight to our management team so we can bypass any backlog and prioritise your refund.

Thank you for your patience, and please accept our sincerest apologies for letting you down.

Best regards,
The FUNKIN Team

Respuesta de Funkin Cocktails

17 jul 2026

Hello Verna,

Thank you so much for the wonderful 5-star review!

While we always aim for a perfect first delivery, we're absolutely delighted to hear that our customer service team responded quickly, sorted everything out, and added a little extra treat to your package. Your kind words mean the world to us.

We truly appreciate your support and look forward to welcoming you back for another excellent experience soon!

Best,
The FUNKIN Team

Respuesta de Funkin Cocktails

Hace 4 horas

Hello Rachael,

Thank you so much for such an incredible review! 💫

Hearing that our cocktail mixes taste better than the ones on cruise ships and in bars is the ultimate compliment!

Thank you for your kind words and recommendation.

Cheers,
The FUNKIN Team

Respuesta de Funkin Cocktails

Hace 4 horas

Hello Macie,

Thank you so much for the 5-star review! We're thrilled to hear that you had an amazing experience with both our products and our delivery service.

We truly appreciate your support and look forward to serving you again soon!

Best,
The FUNKIN Team

Respuesta de Funkin Cocktails

Hace 4 horas

Hello Marcin,

Thank you for taking the time to leave a review. We're so glad to hear that you love the taste of our cocktail mixers, but we are deeply sorry that your boxes arrived squished for a second time in a row.

You shouldn't have to deal with damaged packaging, especially as a returning customer. We recently experienced severe handling and fulfillment issues with our previous third-party logistics provider, which caused these packaging failures. To make sure your future orders arrive in pristine condition, we have since parted ways with them.

If any of the contents were damaged or leaked, please email our team directly at consumercare@agbarr.co.uk with your order number and the subject line "Trustpilot - Packaging Issue" so we can sort a partial refund or resolution for you right away.

Thank you for your continued loyalty!

Best regards,
The FUNKIN Team

Respuesta de Funkin Cocktails

Hace 4 horas

Hello Maria,

Thank you so much for the 5-star review! We are delighted to hear that you love our products and had such a fab, fast delivery experience with us.

We truly appreciate your support and look forward to serving you again soon!

Best,
The FUNKIN Team

Respuesta de Funkin Cocktails

Hace 4 horas

Hi Kate,

Thank you so much for the 5-star review! We're delighted to hear that you were happy with our prices, selection of drinks, and quick delivery.

We truly appreciate your support and look forward to your next order!

Best,
The FUNKIN Team

Respuesta de Funkin Cocktails

Hace 2 horas

Hello Jackie,

Thank you so much for the 5-star review!

We truly appreciate your support and look forward to welcoming you back for your next order!

Best,
The FUNKIN Team

Respuesta de Funkin Cocktails

Hace 2 horas

Hello Emma,

Thank you so much for the 5-star review!

We're thrilled to hear that you love our Piña Colada mocktail! Getting that rich, authentic creaminess just right is exactly what we aim for 🍍🥥

Thank you for your support, and cheers to your next delicious glass!

Best,
The FUNKIN Team

Respuesta de Funkin Cocktails

Hace 2 horas

Hello Sam,

Thank you so much for the 5-star review!

A Murder Mystery evening sounds like an amazing event, and we're thrilled that our cocktails helped make it a hit!

Thank you for choosing us for your event, and we look forward to serving you again soon!

Cheers,
The FUNKIN Team

Respuesta de Funkin Cocktails

Hace 2 horas

Hello Sean,

We're deeply sorry for the terrible experience.

We recently experienced severe operational and communication backlogs with our previous third-party fulfilment provider, which caused missing shipments and a major delay in our support inbox. We have since parted ways with them to ensure this doesn't happen again.

Because of these ongoing transition issues, we're unfortunately unable to dispatch a replacement, but we want to make sure you receive a full refund directly from us without delay.

Please email us directly at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass any backlog and process your refund as an absolute priority.

Thank you for your patience, and please accept our sincere apologies for letting you down.

Best regards,
The FUNKIN Team

Respuesta de Funkin Cocktails

Hace 2 horas

Hello Mukarram,

Thank you so much for the 5-star review!

We truly appreciate your support and look forward to serving you again soon!

Best,
The FUNKIN Team