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Consulta las opiniones de los clientes
Great communication with Furlan Marri team and their HQ people in Switzerland so i can arrange the purchase and pickup of my watch. So I start with the people and their attitude Top top top marks!!!... Ver más
La empresa ha respondido
Easy to communicate with Im saying this vecause when I had a question and I sent and email I got an email back within 24 hours and other than that when ordering in the app its very easy and everything... Ver más
La empresa ha respondido
Mine is the Sabbia Rosa, which is even more beautiful IRL than it is in the pictures. I have a 7.5" wrist and wondered if I could pull off a 38 mm but with a lug-to-lug of 46 mm, it works perfectly. T... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Furlan Marri. Vintage-inspired watches with an extreme care and attention to details.
Información de contacto
Rue du Nant 25, 1207, Geneva, Suiza
- +41 22 300 50 51
- support@furlanmarri.com
- furlanmarri.com
4,3
Excelente
334 opiniones
Invita a los clientes a opinar
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Respuesta de Furlan Marri
Dear Mark,
Thank you very much for your feedback, we’re really glad to hear you’re happy with your watch and our service.
The White Sector is an excellent choice, and we’re delighted it met your expectations.
We truly appreciate your support and hope you enjoy your timepiece for many years to come.
Warm regards,
The Furlan Marri Team
Quality and professionalism
What a great experience starting from buying the watch till experience the beauty of it.
23 de marzo de 2026
Respuesta de Furlan Marri
Dear Feeras,
Thank you so much for your kind feedback, we’re truly happy to hear that you had a great experience from the moment of purchase to discovering the watch itself.
Your words about both the quality and the overall experience mean a lot to us, as we strive to offer not only beautiful timepieces but also a smooth and enjoyable journey for our customers.
We sincerely appreciate your support and hope you enjoy your watch for many years to come.
Warm regards,
The Furlan Marri Team
Irreführender Versand aus China
Ich bin sehr enttäuscht. Ich lebe direkt an der Grenze zur Schweiz und habe bewusst bei dieser Firma bestellt, weil ich davon ausgegangen bin, dass der Versand aus der Schweiz erfolgt.
Stattdessen wurde die Ware aus China geliefert, ohne klare Information darüber im Voraus. Dadurch musste ich zusätzlich Zollgebühren bezahlen, was absolut nicht akzeptabel ist.
Das ist für mich irreführend und wirkt unseriös. Wenn ich gewusst hätte, dass die Ware aus China kommt, hätte ich definitiv nicht bestellt.
Transparenz gegenüber Kunden fehlt hier komplett. Ich kann diesen Anbieter leider nicht empfehlen.
Re:
22.04.2026
Schweizer Image, Hongkong-Versand, Zollkosten
völlig intransparent
Danke für Ihre Antwort, aber sie verfehlt den Kern meiner Kritik vollständig.
Wenn ein Kunde eine Uhr bestellt, darf man nicht erwarten, dass er sich zunächst durch seitenlange FAQ, AGB und kleingedruckte Hinweise arbeiten muss, um grundlegende Informationen über Versandherkunft, Einfuhr und zusätzliche Kosten zu verstehen. Ich habe keine Immobilie finanziert und auch keinen Kreditvertrag unterschrieben, sondern schlicht eine Uhr gekauft. Gerade deshalb müssen solche wesentlichen Informationen klar, unmissverständlich und sofort erkennbar kommuniziert werden.
Sie treten als Schweizer Marke auf, und auf der Verpackung steht sogar „Born in Geneva“. Für jeden normalen Kunden erzeugt das selbstverständlich die Erwartung eines Schweizer Ursprungs oder zumindest eines Versands aus der Schweiz. Wenn die betreffende Kollektion jedoch in Hongkong gefertigt und von dort versendet wird, dann ist diese Außendarstellung aus Kundensicht irreführend. Dann wäre eine ehrliche und transparente Kennzeichnung angemessen, nicht ein Slogan, der bewusst mit Schweizer Herkunft assoziiert wird.
Besonders gravierend ist für mich die finanzielle Seite: Aus ursprünglich 585 CHF wurden am Ende 673 € plus weitere 150 € Zollgebühren. Das ist eine massive Abweichung vom zunächst wahrgenommenen Kaufpreis. Zu behaupten, diese Informationen seien irgendwo auf Produktseiten, in FAQs oder in den AGB erwähnt, reicht nicht aus. Entscheidend ist nicht, ob man sie theoretisch irgendwo finden kann, sondern ob sie vor dem Kauf klar und deutlich kommuniziert wurden. In meinem Fall war das offenkundig nicht der Fall.
Noch befremdlicher finde ich, dass Sie auf meine Rezension in einem Ton antworten, der eher wie eine Rechtfertigung als wie echte Einsicht wirkt. Statt die berechtigte Kritik an Ihrer irreführenden Kommunikation ernst zu nehmen, verweisen Sie pauschal auf Transparenz, die aus Kundensicht gerade nicht gegeben war.
Wer als Microbrand ernst genommen werden will, sollte Vertrauen durch Klarheit, Ehrlichkeit und Respekt gegenüber dem Kunden aufbauen. Mit einer solchen Kommunikation wird man dieses Vertrauen nicht gewinnen und so bleibt man am Ende genau das: ein Microbrand, der an seiner eigenen Außendarstellung scheitert.
Das Ganze ist für mich nicht nur enttäuschend, sondern schlicht beschämend.
23 de marzo de 2026
Respuesta de Furlan Marri
Ivica, vielen Dank für Ihr Feedback.
Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat, insbesondere in Bezug auf den Versand und die damit verbundenen Zollgebühren. Wir verstehen, wie enttäuschend das sein kann.
Wir möchten jedoch klarstellen, dass wir ein in Genf, Schweiz, ansässiges Unternehmen sind und verschiedene Kollektionen anbieten. Je nach Modell und Projekt befinden sich unsere Lager entweder in der Schweiz oder in Hongkong. Unsere Mechaquartz-Kollektion wird in Hongkong gefertigt und von dort versendet. Dies ermöglicht es uns, den Seiko VK64 Hybridmechanismus zu verwenden und gleichzeitig faire Preise anzubieten.
Wir legen großen Wert auf Transparenz: Diese Informationen sind auf den Produktseiten, in unseren FAQ sowie in unseren Allgemeinen Geschäftsbedingungen klar angegeben. Es tut uns leid, wenn dies in Ihrem Fall nicht ausreichend deutlich wahrgenommen wurde.
Ihr Feedback ist für uns sehr wertvoll und hilft uns, unsere Kommunikation weiter zu verbessern. Bitte zögern Sie nicht, uns direkt per E-Mail zu kontaktieren, wenn Sie Ihren Fall weiter besprechen möchten, wir helfen Ihnen gerne weiter.
Mit freundlichen Grüßen,
Das Furlan Marri Team
Excellent follow up
Excellent follow up
Great explanation on my watch repair
Fast compared with other watch brands
19 de marzo de 2026
Respuesta de Furlan Marri
Hello Eric,
Thank you very much for your kind review!
We are delighted to hear that you appreciated the follow-up as well as the clear explanation regarding your watch repair. Customer satisfaction is our top priority, and it is especially rewarding to know that our service felt faster compared to other watch brands.
We truly appreciate your trust and look forward to assisting you again in the future.
Kind regards,
The Furlan Marri Team
The team at Furlan is incredibly…
The team at Furlan is incredibly communicative and the product came timely
12 de marzo de 2026
Respuesta de Furlan Marri
Hello Buwa,
Thank you very much for your kind feedback!
We’re delighted to hear that you appreciated our team’s communication as well as the timely delivery of your order. Providing a smooth and reliable experience is very important to us, and your words are truly encouraging.
We hope to have the pleasure of serving you again soon.
Kind regards,
The Furlan Marri Team
Absolutely satisfied with my Furlan…
Absolutely satisfied with my Furlan Marri Sabia Rosa time piece. I was on the notification list for when it became available and I'm so happy I did as it was out of stock within hours. Which is another indication as to how the brand is doing. Everything got shipped and delivered on time. Overall, really, really great experience.
12 de marzo de 2026
Respuesta de Furlan Marri
Hello Henry,
Thank you so much for your wonderful feedback!
We are truly delighted to hear that you are absolutely satisfied with your Furlan Marri Sabia Rosa timepiece. It’s great to know you were able to secure it after joining the notification list, especially given how quickly it sold out, a reflection of the enthusiasm around the model.
We’re also very pleased that everything went smoothly with the shipping and delivery, and that you had such a positive overall experience with us.
Enjoy your watch, and we hope to welcome you again in the future!
Warm regards,
The Furlan Marri Team
Intricate beauty
Unique watch with many intricate details adding up to a consistent very beautiful piece of art.
17 de marzo de 2026
Respuesta de Furlan Marri
Hello Sam,
Thank you very much for your kind words!
We’re delighted to hear that you appreciate the unique design and intricate details of your watch. It means a lot to us that you see it as a cohesive and beautiful piece of art, that is exactly what we strive to create.
We truly hope you enjoy wearing it for many years to come.
Kind regards,
The Furlan Marri Team
Taxe scandaleuse de 150€ non renseignée…
Taxe scandaleuse de 150€ non renseignée sur le site !
16 de marzo de 2026
Respuesta de Furlan Marri
Bonjour Michel,
Merci d’avoir pris le temps de partager votre avis.
Nous comprenons votre déception concernant ces 150€ de frais supplémentaires. Il s’agit de taxes et droits de douane appliqués par les autorités locales en Belgique lors de l’importation.
Lors de la commande, il est bien précisé que les prix sont indiqués hors taxes et que des frais locaux peuvent être demandés à la livraison.
Nous restons à votre disposition si vous auriez besoin de plus de détails.
Bien cordialement,
The Furlan Marri Team
Ottimo prodotto il bracciale in maglia d'acciaio mesh
Buongiorno,
è la prima volta che acquisto da questo brand e la mia scelta è caduta sul loro bracciale in maglia d'acciaio mesh dal costo di CHF 150.00. Ho acquistato il bracciale Mesh a spina di pesce (Herringbone) per il mio Longines e perchè progettato per completare l'estetica vintage-retrò tipica del brand, offrendo un'alternativa elegante ai cinturini in pelle.
L'impatto visivo è quello di un accessorio d'ispirazione classica che eleva la percezione dell'orologio, facendolo apparire spesso di valore superiore rispetto al suo prezzo effettivo. La finitura lucida dell'acciaio cattura la luce in modo raffinato, richiamando i bracciali milanesi di alta gamma degli anni '50 e '60. Ritengono che il passaggio dalla pelle alla maglia mesh trasformi radicalmente il carattere dell'orologio, rendendolo più formale ma allo stesso tempo più "tecnico" e distintivo.
Le caratteristiche che mi hanno spinto all'acquisto sono:
Design e finitura, il bracciale presenta una maglia stile "herringbone", realizzata in acciaio inossidabile, studiata per essere estremamente morbida e adattarsi perfettamente alla forma del polso:
La struttura a maglia fitta garantisce una sensazione di setosità sulla pelle, evitando l'effetto "pizzicamento" tipico di maglie più economiche.
Utilizza una chiusura a scorrimento (sliding clasp) che permette una regolazione millimetrica della lunghezza lungo tutta la maglia, ideale per trovare il fit perfetto senza dover rimuovere maglie. È dotato di un sistema di sgancio rapido (quick-release) integrato, che permette di cambiare il look dell'orologio in pochi secondi senza attrezzi. Avendo un larghezza ansa da 20mm è compatibile con molti orologi.
A mio avviso l'unica cosa che va migliorata è la spedizione, sono stati necessari circa 20 giorni lavorativi perché giungesse a destinazione, ma per quel che riguarda il bracciale in maglia d'acciaio mesh sono completamente soddisfatto.*****
12 de marzo de 2026
Respuesta de Furlan Marri
Dear Angelo,
Thank you very much for taking the time to share such a detailed and thoughtful review.
We are truly delighted to hear that you are satisfied with your herringbone mesh bracelet and that its design, comfort, and finishing have enhanced the look of your Longines. We hope that the next time it will be for your Furlan Marri. It’s especially rewarding to know that you appreciate both the technical features, such as the sliding clasp and quick-release system, and the overall aesthetic inspired by vintage Milanese bracelets.
We also take note of your comment regarding the delivery time. While shipping times can sometimes vary depending on destination and logistics conditions, we understand your point and sincerely appreciate your patience. Your feedback is very valuable and helps us continue to improve.
As you are based in Italy, please don’t hesitate to come and visit us in Geneva whenever you are in the area, we would be very happy to welcome you to our showroom and share a coffee with you.
Your point of view is truly important to us, especially with such a detailed and considered review. We are genuinely happy about your feedback and your satisfaction with the quality of our products.
Thank you again for your trust and support.
Warm regards,
The Furlan Marri Team
The watch itself was magnificent
The watch itself was magnificent, as good as I expected… the delay delays in shipping was really difficult for me.
12 de marzo de 2026
Respuesta de Furlan Marri
Hello Joseph,
Thank you very much for your feedback, we are truly glad to hear that you find the watch magnificent and that it met your expectations.
We are, however, sorry to learn that the shipping delay was difficult for you. After checking the situation, your parcel was held for a few days in customs clearance. It was subsequently released and delivered to you with only a short additional delay.
We fully understand how frustrating waiting for a shipment can be, and we sincerely appreciate your patience throughout the process.
Thank you again for your trust and for choosing Furlan Marri.
Kind regards,
The Furlan Marri Team
J’ai acheté cette montre en pensant que…le prix était final...
J’ai acheté cette montre en pensant que le prix affiché était le prix final. À la livraison, j’ai dû payer des frais de douane et d’importation pour une "montre Suisse" achetée et livrée en Suisse... Aucune information concernant ces frais supplémentaires n’était indiquée sur le site internet lors de la commande. C’est très décevant et peu professionnel de la part du vendeur. Une transparence totale sur les coûts est essentielle pour une expérience d’achat satisfaisante..
10 de febrero de 2026
Respuesta de Furlan Marri
Cher Pierre,
Nous vous remercions d’avoir pris le temps de partager votre avis, il est précieux pour nous.
Nous sommes sincèrement désolés d’apprendre votre déception concernant les frais de douane et d’importation appliqués lors de la livraison. Nous comprenons parfaitement que ce type de situation puisse être frustrant, en particulier lorsqu’elle n’est pas anticipée.
Nous souhaitons toutefois préciser que ces informations sont bien indiquées sur notre site au moment de la commande. En effet, tous nos prix sont affichés « hors TVA » (“without VAT”), et il est également mentionné que « les droits de douane locaux et autres taxes applicables dans le pays de livraison sont à la charge de l’acheteur ». Ces éléments visent à garantir une transparence maximale afin que chaque client puisse effectuer son achat en toute connaissance de cause.
Bien que votre montre ait été livrée en Suisse, elle reste soumise à la TVA locale en vigueur, actuellement de 8,1 %.
Nous prenons toutefois votre retour très au sérieux et le considérons comme une opportunité d’améliorer encore la clarté de notre communication.
Nous vous remercions à nouveau pour votre confiance et pour votre retour.
Cordialement,
L’équipe Furlan Marri
مرحباً فريق Furlan Marri المحترم،
مرحباً فريق Furlan Marri المحترم،
أتمنى أن تكونوا بخير.
لقد قمت بطلب ساعة من موقعكم الكريم، وتم سداد كامل المبلغ المطلوب أثناء عملية الشراء. إلا أنني تفاجأت عند وصول الشحنة بطلب دفع رسوم إضافية للجمارك والضريبة بقيمة 572، وهو أمر لم يكن واضحًا أو متوقعًا بالنسبة لي عند إتمام الطلب.
بصراحة، تسبب ذلك في شعور بعدم الرضا وتعكير تجربة الشراء، خصوصًا أنني كنت أتوقع أن تكون التكلفة الإجمالية واضحة منذ البداية، أو على الأقل التنبيه بشكل صريح لاحتمال وجود رسوم إضافية عند الاستلام.
وبناءً عليه، آمل منكم التكرم بمراجعة طلبي والنظر في إم
كانية تقديم حل مُرضٍ، سواء من خلال تعويض هذه الرسوم أو أي إجراء مناسب يعكس جودة خدمة العملاء التي تشتهر بها علامتكم.
أنا من المعجبين بعلامتكم وكنت أتطلع لتجربة شراء مميزة، وأتمنى أن يتم معالجة هذا الموضوع بطريقة إيجابية.
شاكرين تعاونكم واهتمامكم، وأتطلع لردكم الكريم في أقرب وقت.
مع خالص التحية،
00966554149999
Dear Furlan Marri Team,
I hope you are well.
I recently purchased a watch from your website and paid the full amount requested at checkout under the assumption that this represented the final total
cost. However, I was surprised upon delivery to be charged additional customs duties and taxes amounting to 572, which were not clearly disclosed prior to completing the purchase.
This situation has caused significant frustration and disappointment, as any potential additional costs should have been transparently communicated before payment, allowing customers to make informed purchasing decisions.
Accordingly, I kindly request that you review this matter and provide an appropriate resolution, such as:
Reimbursing the customs fees paid, or
Covering these charges directly, or
Offering another satisfactory solution that reflects your commitment to customer satisfaction.
Please note that how this matter is handled will directly influence my overall experience with your brand and any futur
e purchasing decisions.
I look forward to your prompt response with a clear and fair resolution.
Munther.
00966554149999
13 de febrero de 2026
Respuesta de Furlan Marri
Dear Munther,
Thank you for your message and for taking the time to share your experience with us, we truly appreciate your feedback.
We are sorry to hear about your frustration regarding the customs duties and taxes applied upon delivery. We understand how unexpected charges can be disappointing.
That said, we would like to clarify that this information is clearly stated on our website at the time of purchase. Specifically, all prices are indicated as “without VAT,” and it is also specified that “local customs duties and other taxes applicable in the country of delivery are borne by the buyer.” These details are provided to ensure transparency and allow customers to make informed decisions prior to completing their order.
While we understand your concerns, these charges fall outside of our control and responsibility, as they are determined by the destination country’s customs authorities.
We nevertheless value your feedback and will take it into consideration as we continue improving our customer experience.
Thank you again for your trust and for choosing Furlan Marri.
Kind regards,
The Furlan Marri Team
Frais cachés FED EX
Bonjour,
très déçue par les frais de FED EX qui m'ont coutés 150 de plus. La montre en fait est envoyée de HONG KONG pour les mouvements a quartz. Du BOBO pas très chic.
24 de marzo de 2026
Opinión espontánea
Respuesta de Furlan Marri
Bonjour,
Merci d’avoir pris le temps de partager votre retour, nous sommes désolés d’apprendre votre déception.
Nous comprenons que les frais de livraison et de douane puissent être une mauvaise surprise. Toutefois, nous souhaitons apporter quelques précisions afin de clarifier la situation.
Nous sommes basés à Genève, en Suisse, et proposons plusieurs collections, dont des montres mécaniques fabriquées en Suisse. Selon les projets, nos stocks peuvent être situés à Hong Kong ou en Suisse. Dans le cas de la collection Mechaquartz, les montres sont effectivement expédiées depuis Hong Kong, car elles y sont conçues et assemblées.
Nos modèles Mechaquartz utilisent un mouvement Seiko VK64 (hybride quartz-mécanique), et l’expédition depuis Hong Kong constitue la solution logistique la plus efficace, nous permettant également de maintenir un positionnement tarifaire juste. Cette information est clairement indiquée sur la page produit, dans la FAQ ainsi que dans nos Conditions Générales de Vente.
Nous tenons à être transparents sur ces éléments afin que chaque client puisse faire un choix éclairé lors de son achat.
Nous sommes sincèrement désolés que l’expérience n’ait pas été à la hauteur de vos attentes. N’hésitez pas à nous contacter par email si vous souhaitez échanger davantage ou obtenir plus d’informations sur Furlan Marri.
Bien cordialement,
L’équipe Furlan Marri
I love the vintage inspired retro look…
I love the vintage inspired retro look of all the watches you have produced, from the different color dials to the case and leather straps, all very well designed and executed!! I would like to see a 40mm version in the future for some of us who like more presence on the wrist, even if it's going to be more expensive. Great work FM.
Julio.
17 de febrero de 2026
Respuesta de Furlan Marri
Hello Julio,
Thank you so much for your thoughtful and enthusiastic review! We’re truly delighted to hear how much you appreciate the vintage-inspired aesthetic, from the dial variations to the case and leather straps. Your kind words about the design and execution mean a lot to our team.
We also really appreciate your suggestion regarding a 40mm version. We completely understand the appeal of a slightly larger presence on the wrist. At the moment, our design direction is focused on more compact sizes like 38mm, but feedback like yours is incredibly valuable and definitely taken into consideration as we think about future developments.
Thank you again for your support and encouragement, it truly means a great deal to us.
Welcome to the Furlan Marri Family !
Warm regards,
The Furlan Marri Team
very nice watch
13 de febrero de 2026
Respuesta de Furlan Marri
Hello Ahmed,
Thank you very much for your kind review! We’re really glad to hear that you like the watch. Your support means a lot to us, and we hope you enjoy wearing it for many years to come.
Warm regards,
The Furlan Marri Team
Perfect watch
13 de febrero de 2026
Respuesta de Furlan Marri
Hello Milos,
Thank you so much for your review! We’re delighted to hear that you consider it a perfect watch. Your support truly means a lot to us, and we hope it brings you great enjoyment every time you wear it.
Warm regards,
The Furlan Marri Team
جتني من الصين وانتم مسوين سمعه انكم من…
جتني من الصين وانتم مسوين سمعه انكم من سويسرا
13 de febrero de 2026
Respuesta de Furlan Marri
Hello Abdulrahmen,
Thank you for your feedback.
We are based in Geneva, Switzerland, and offer several collections, including Swiss-made mechanical watches. Depending on the project, our warehouses may be located in Hong Kong or Switzerland. However, the Mechaquartz collection will be shipped from Hong Kong, as these watches are crafted and assembled there. Our Mechaquartz watches use the Seiko VK64 movement (an hybrid movement), shipping from Hong Kong is the most efficient logistical solution and allows us to keep a fair pricing. We have always been transparent about this information, which is clearly stated on the product page, in the FAQ section, and in our Terms of Service.
We try to focus on every small details of the watch, so we are very sorry to hear that it doesn't meet your expectations. Do not hesitate to reach out by email if you would like to discuss further and know more about Furlan Marri.
Warm regards,
The Furlan Marri Team
I like the company
I like the company, and I’m a big fan of furlan marri. I believe the only downside that needs to be highlighted is the high price of the import.
13 de febrero de 2026
Respuesta de Furlan Marri
Hello Ahmad,
Thanks a lot! I’m glad you like the company and share the love for Furlan Marri.
We understand your point on import taxes, but unfortunately, import fees are outside of our control. They depend on the country where the order is delivered and are regulated according to the local tax and customs system. Still, for many collectors the design and quality make it worth it, but it’s a fair point to highlight for anyone considering a purchase.
Warm regards,
The Furlan Marri Team
A completely enjoyable experience
A seamless experience from the time of ordering to the time of delivery. Then the opening of the package to reveal the most exquisite watch! Everything was just perfect.
19 de febrero de 2026
Respuesta de Furlan Marri
Hello Peter,
Thank you so much for your wonderful review! We’re truly delighted to hear that you had such an enjoyable experience from ordering to delivery. It means a lot to us that the unboxing and the watch itself lived up to your expectations.
We sincerely appreciate your support !
Warm regards,
The Furlan Marri Team
Great watch.. abit over priced
I bought Sabbia Roas wtach. The watch is great but it's a bit over priced for Mechaquartz watch and for quality of leather i was expecting much more better quality considering the fact that the leather is Italian. The brown the paieg colours were not the quality I expected especially the paieg i would consider it poor considering how great it looks in the picture but in reality it was disappointing
Overall im happy with watch but it couldn't have been better
10 de febrero de 2026
Respuesta de Furlan Marri
Hello Ahmed,
Thank you so much for taking the time to share your thoughts about your Sabbia Rosa watch. We truly appreciate your honest feedback, it helps us continuously improve our products and service.
We’re glad to hear that overall you are happy with the watch and that you enjoy its design and concept. At the same time, we understand your concerns regarding the leather quality and the color finish. Please know that our French/Italian leather is carefully selected.
Your comments about the brown leather tones are valuable, and we’ll take them into account for future production runs to ensure the colors and feel match the high expectations we set for our watches.
We sincerely appreciate your support and understanding, and we hope that despite these minor issues, your Sabbia Roas brings you joy every time you wear it. Should you have any further questions, concerns, or suggestions, we’re always here to help.
Welcome to the Furlan Marri family!
Warm regards,
The Furlan Marri Family
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