Furrytail Opiniones 

83
•
TrustScore: 3 sobre 5

3,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Colossal Curvy Clawer is completely impractical. It is unstable, and the material meant for scratching is useless-none of my three cats will use it. The top platform is made of a sleek, wood-like mat... Ver más

Valorada con 5 estrellas sobre 5

Bought the automatic litter box and the scratching post - both are my cat's favorite now. The litter box is definitely worth the money. Wait time of the scratching post is a bit long though but their... Ver más

Valorada con 5 estrellas sobre 5

I ordered the elevated glass cat bowl on two separate occasions. Both times my order arrived quickly and the product was exactly as expected. I would say the quality of the product is great and the p... Ver más

Valorada con 4 estrellas sobre 5

This cat tree is beautiful - the best one I've ever seen. It fits perfectly in the corner of my living room. It took over a month to arrive, which was frustrating, but their customer service was great... Ver más

Información sobre la empresa

  1. Tienda de animales

Escrito por la empresa

An award-winning brand with modern cattitude!


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

83 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,1

Todas las opiniones

(83)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great food and water bowl

I love the 2 in 1 elevated glass cat bowl.
It is well made and my cat isn’t leaving food everywhere anymore. Easy to keep clean and overall really pretty. Thank you!

20 de octubre de 2022
Valorada con 5 estrellas sobre 5

Great quality

Great quality! I like that it has the poles that make it sturdy. I had the felt ones and kittens would run up the side and it was constantly collapsing

28 de octubre de 2022
Valorada con 1 estrellas sobre 5

Haven’t gotten the item yet

Haven’t gotten the item yet, haven’t gotten any updates or any estimates on the delivery, I don’t know when I’m going to have it, but already asked in the email to rate the purchase. Was also charged twice on the one same item and had to dispute one charge. I’ll definitely edit my review to a good one if I’ll get my item soon and like it, but first impression isn’t good unfortunately.

10 de octubre de 2022
Logotipo de Furrytail

Respuesta de Furrytail

Dear Valued Customer,

Thank you for taking the time to share your feedback on Trustpilot. Please accept our sincerest apologies for the delayed response. We strive to provide timely and attentive customer service, and it is clear that we have fallen short in this instance.

I am very sorry to hear that you have not received the item you ordered and that you were charged twice for the same purchase, requiring you to dispute one of the charges. That must have been a highly frustrating experience, and we regret that we did not address your concerns in a more timely manner.

If the issue you mentioned is still unresolved, I encourage you to reach out to our support team at help@furrytail.net. We will thoroughly review the details of your order and work diligently to find a reasonable solution, whether that involves expediting the delivery, issuing a refund for the duplicate charge, or any other appropriate remedy.

Customer satisfaction is of the utmost importance to us, and we value your feedback, as it helps us improve our processes and better serve our customers. If you do receive your item and are satisfied with it, we would be grateful if you could update your review accordingly. However, we understand that your first impression has not been positive, and we are committed to making this right.

Please let us know how we can assist you further. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust.

Best regards,
Customer Service
Furrytail

Valorada con 5 estrellas sobre 5

Beautiful bowls

These bowls are stunning. Excited to get them washed and have my kittens use them. They’re sturdy and love the concept 2 in 1. My space is small and these really help keep things out of the way.

4 de octubre de 2022
Valorada con 1 estrellas sobre 5

It seems like a nice box however I am…

It seems like a nice box however I am very disappointed because it is expensive and it arrived damaged. I contacted customer service to let them know and have not received a response. The litterbox was not packaged well, it was only put in a plastic bag inside a cardboard box. When the package arrived and I saw how beat up cardboard box was I was worried and I was right to be concerned. The litterbox is actually dented and damaged so I didn't use it yet pending response from furrytail in case I need to ship back the damaged litterbox. This was a lot of money to spend on a litterbox only to receive damaged product. You should pack the litterboxes better for shipping. I'm very disappointed.

21 de septiembre de 2022
Logotipo de Furrytail

Respuesta de Furrytail

Dear Valued Customer,

Thank you for taking the time to share your feedback on Trustpilot. Please accept our sincerest apologies for the delayed response. We strive to provide timely and attentive customer service, and it is clear that we have fallen short in this instance.

I am very sorry to hear that the litter box you ordered arrived damaged. That must have been extremely disappointing, especially considering the price you paid for the item. We understand how frustrating it is to receive a damaged product, particularly when you have taken the time to reach out to our customer service team and have not received a response.

If the issue you mentioned is still unresolved, I encourage you to reach out again to our support team at help@furrytail.net. We will thoroughly review the details of your order and work diligently to find a reasonable solution, whether that involves sending you a replacement item, providing a full refund, or any other appropriate remedy.

Customer satisfaction is of the utmost importance to us, and we value your feedback, as it helps us improve our packaging and shipping processes to better protect our products during transit. We are committed to ensuring that our customers receive high-quality items in pristine condition.

Please let us know how we can assist you further. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

Best regards,
Customer Service Team
Furrytail

Valorada con 5 estrellas sobre 5

Cats love the new Glamping tent

Cats love the new Glamping tent. It's a bit small for a couple of the cats but our Russian Blue, Gracie loves it and spends a lot of time in it. She was in it last night when I was awakened by the rain.

10 de agosto de 2022
Valorada con 5 estrellas sobre 5

Lækre produkter og god service

Jeg købte en hundekurv til min hund hos Furrytail, det er den lækreste hundekurv og betrækket kan tages af og vaskes/renses. Kurven er så pæn at den pynter i stuen :) Havde fået bestilt en for lille størrelse men fik den byttet uden problemer. Der var en lille gufpose med kurven men da de hørte at vores hund er allergier og ikke kunne tåle guffen fik vores hund i stedet en lille legebold :) Det er ikke sidste gang vi handler hos Furrytail.
Lise Arkil

16 de enero de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fin lille butik med super service

Ejeren af FurryTail gav sig tid til at måle forskellige halsbånd og give anbefalinger af hvad der passede vores hund.
Og så lå der endda et lille håndskrevet kort i pakken. Vi blev så glade da vi så det :)
Kan helt sikkert anbefales!

Edit: Dette er anden gang vi handler hos FurryTail, og bestemt ikke sidste gang!

16 de enero de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

Super lækre produkter

Jeg fandt Furry Tail via en facebook ven, og efter at ha' klikket lidt omkring, var der røget lidt hjortesener og en ny seng i min indkøbskurv.
Dagen efter kunne min pakke hentes på post huset, og alt var som forventet.
Det var en gave til en venindes lille franske bulldog(Buller), og han blev super glad for sin nye seng, og snacksene gik som varmt brød.

Lækre produkter, og fin levering.
Tommelfinger op herfra.

1 de septiembre de 2014
Opinión espontánea

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