Future Health Biobank Opiniones 

291
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

It was a pleasure working with Future Health Biobank company . Caring , polite , patient , thoughtful and always available when needed . Used them twice for my both children and when I called bac... Ver más

Valorada con 2 estrellas sobre 5

On 2 April, 2020 we gave the samples of the stem cells to Future Health Greece to send them to Switzerland. They told us that after one month we would receive an email from Switzerland referring... Ver más

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Valorada con 5 estrellas sobre 5

Future BioBank has been the best choice for the collection of our daughter's stem cells. They always been professional and nice, following us in all the process. i found the system of how they man... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely amazing experience! So easy and professional. We were guided all the way and customer service team are always available. Once we went to the hospital we kept on updating the collector/cour... Ver más

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Información sobre la empresa

  1. Empresa de biotecnología

Escrito por la empresa

Welcome to Future Health Biobank, one of the world's most accredited stem cell bank. Protect your family's future health with umbilical cord blood & tissue stem cell banking and genetic screening.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

291 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

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(291)

4 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Lack of responsiveness: Need help

On 2 April, 2020 we gave the samples of the stem cells to Future Health Greece to send them to Switzerland.
They told us that after one month we would receive an email from Switzerland referring the results of the stem cells' samples.
Up to this date we haven't received anything and the office in Greece is unable to give us a credible answer about the results although over 20 days have elapsed.
Considering this lack of responsiveness for these initial results, we wonder what will happen in case we need the stem cells.
Will they arrive from Switzerland to Greece and how long would it take?

25 de mayo de 2020
Opinión espontánea
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Respuesta de Future Health Biobank

Dear Fotakis,

Thank you for your feedback, we have raised your concerns with our Greek office and I understand you have since received your results in full.

I can confirm that if you ever require your samples for treatment we can arrange transportation within 48 hours.

Please do reply to the email correspondence our Operations manager has sent to you if you have any other queries.

With Best Wishes, FHT UK

Valorada con 5 estrellas sobre 5

Very satisfied with the service I have…

Very satisfied with the service I have received from future health biobank.

15 de mayo de 2020
Opinión espontánea
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Respuesta de Future Health Biobank

Thank you for your review Anisa, we are glad you are pleased with the service.

Best wishes,
Future Health Biobank-UK Customer Care Team

Valorada con 5 estrellas sobre 5

Staff are very polite and responsive

Staff are very polite and responsive. they are very skilled in problem solving. thanks

2 de mayo de 2020
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Respuesta de Future Health Biobank

Thank you for your kind review Eylem!

Kindest regards,
Future Health Biobank-UK Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Explained the process really well. Lovely friendly phlebotomist. The whole process was simple and straightforward.

1 de mayo de 2020
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Respuesta de Future Health Biobank

Thank you for your lovely review Manvinder!

Best wishes,
Future Health Biobank-UK Customer Care Team

Valorada con 5 estrellas sobre 5

Very professional seamless experience…

Very professional seamless experience from first contact to the phlebotomist who was very reassuring, calming & knowledgeable. It’s all so organised anyone considering private cord banking is in great hands, I have since booked for dental pulp stem cell banking for my eldest child. Wouldn’t hesitate to recommend.

1 de mayo de 2020
Opinión espontánea
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Respuesta de Future Health Biobank

Thank you Emma for your lovely review, we are so glad you have been pleased with our services!

Future Health Biobank - UK Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service

Shannon is extremely helpful, she communicates fully and with a friendly manner.

Sunday was incredible on the day, and prior. Always checking in, updating us where he is and putting us at ease straightway. A true professional.

1 de mayo de 2020
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Respuesta de Future Health Biobank

Thank you Catherine for your lovely review, we are so glad you have been pleased with our services!

Future Health Biobank - UK Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful call centre

Very helpful call centre. Very fast response to all my queries. I will recommend Further Health to all my friends.

19 de abril de 2020
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Respuesta de Future Health Biobank

Thank you Martina for your lovely review, we are so pleased you would recommend us to all your friends!

Kind regards,
UK Customer Care Team-Future Health Biobank

Valorada con 5 estrellas sobre 5

Good Service and Helpful Team

9 de abril de 2020
Opinión espontánea
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Respuesta de Future Health Biobank

Thank you for your lovely review!

Future Health Biobank - UK Customer Care Team

Valorada con 5 estrellas sobre 5

fantastic support,very helpfull,exelent…

fantastic support,very helpfull,exelent organization.many thanks to the team

2 de abril de 2020
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Respuesta de Future Health Biobank

Thank you Mr Siderov for your lovely review, we are so glad you have been pleased with our services!

Future Health Biobank - UK Customer Care Team

Valorada con 5 estrellas sobre 5

Great!!!

Staff are very helpful and service was excellent. Second time we have used FHB in 14 months.

2 de abril de 2020
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Respuesta de Future Health Biobank

Thank you Stephen for your lovely review, we are so glad you have been pleased with our services!

Future Health Biobank - UK Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service, brilliant communication! Thank you

2 de abril de 2020
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Respuesta de Future Health Biobank

Thank you Vangeliya for your lovely review!

Future Health Biobank - UK Customer Care Team

Valorada con 5 estrellas sobre 5

Highly recommend

We are very happy with Future Health service and highly recommend them

30 de marzo de 2020
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Respuesta de Future Health Biobank

Thank you for your lovely review Tsvetoslav!

Kindest regards,
Future Health Biobank-UK Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful and reliable

The staff was helpful with the informations and the whole process.
The person harvesting the cells was also patient and helpful.
Although the birth process wasn't straight forward and easy, the cells harvesting and processing made our life a lot easyer.
Thanks!

13 de marzo de 2020
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Respuesta de Future Health Biobank

Thank you Adrian for your lovely review!

Future Health Biobank - UK Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent

Excellent, friendly and professional service.

10 de marzo de 2020
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Respuesta de Future Health Biobank

Thank you for your lovely review Suzanna!

Future Health Biobank - UK Customer Care Team

Valorada con 5 estrellas sobre 5

Everything has been and is great !

Everything has been great since we have contacted them until we sent back the kit after birth. The phlebotomist has waited quite a few hours for the birth due to some complications with the baby but always happy and respectfull. Kit collection after that has been very easy and straightforward.Received all the documentation after that and cannot express how happy we are with the choise we made in chosing future health biobank.

4 de marzo de 2020
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Respuesta de Future Health Biobank

Thank you for your lovely review, we are so pleased everything went smoothly for you!

Kind regards,
Future Health Biobank - UK Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service and very friendly…

Excellent service and very friendly would recommend it to all my friends

3 de marzo de 2020
Opinión espontánea
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Respuesta de Future Health Biobank

Thank you for your lovely review Ivan!

Kind regards,
Future Health Biobank - UK Customer Care Team

Valorada con 5 estrellas sobre 5

I have decided to store my baby stems…

I have decided to store my baby stems cells after meeting Ms. Banan AlZubi who explained the benefits and process in details and convinced me and my husband that this is the right thing to do for the future. Banan showed efficiency in dealing with our case and made sure that we got the best service. I highly recommend dealing with Mrs. Banan from future health. She is very professional and lovely lady!!

3 de marzo de 2020
Opinión espontánea
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Respuesta de Future Health Biobank

Thank you for your lovely review!

Kind regards,
Future Health Biobank - UK Customer Care Team

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