It was a pleasure working with Future Health Biobank company . Caring , polite , patient , thoughtful and always available when needed . Used them twice for my both children and when I called bac... Ver más
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Consulta las opiniones de los clientes
On 2 April, 2020 we gave the samples of the stem cells to Future Health Greece to send them to Switzerland. They told us that after one month we would receive an email from Switzerland referring... Ver más
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Future BioBank has been the best choice for the collection of our daughter's stem cells. They always been professional and nice, following us in all the process. i found the system of how they man... Ver más
La empresa ha respondido
Absolutely amazing experience! So easy and professional. We were guided all the way and customer service team are always available. Once we went to the hospital we kept on updating the collector/cour... Ver más
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Información sobre la empresa
Escrito por la empresa
Welcome to Future Health Biobank, one of the world's most accredited stem cell bank. Protect your family's future health with umbilical cord blood & tissue stem cell banking and genetic screening.
Información de contacto
Future Health Biobank, NG7 2QP, Nottingham, Reino Unido
- 0115 967 7707
- custcare@fhbb.com
- futurehealthbiobank.com
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Lack of responsiveness: Need help
On 2 April, 2020 we gave the samples of the stem cells to Future Health Greece to send them to Switzerland.
They told us that after one month we would receive an email from Switzerland referring the results of the stem cells' samples.
Up to this date we haven't received anything and the office in Greece is unable to give us a credible answer about the results although over 20 days have elapsed.
Considering this lack of responsiveness for these initial results, we wonder what will happen in case we need the stem cells.
Will they arrive from Switzerland to Greece and how long would it take?

Respuesta de Future Health Biobank
Very satisfied with the service I have…
Very satisfied with the service I have received from future health biobank.

Respuesta de Future Health Biobank
Staff are very polite and responsive
Staff are very polite and responsive. they are very skilled in problem solving. thanks

Respuesta de Future Health Biobank
Excellent customer service
Excellent customer service. Explained the process really well. Lovely friendly phlebotomist. The whole process was simple and straightforward.

Respuesta de Future Health Biobank
Very professional seamless experience…
Very professional seamless experience from first contact to the phlebotomist who was very reassuring, calming & knowledgeable. It’s all so organised anyone considering private cord banking is in great hands, I have since booked for dental pulp stem cell banking for my eldest child. Wouldn’t hesitate to recommend.

Respuesta de Future Health Biobank
Excellent customer service
Shannon is extremely helpful, she communicates fully and with a friendly manner.
Sunday was incredible on the day, and prior. Always checking in, updating us where he is and putting us at ease straightway. A true professional.

Respuesta de Future Health Biobank
Very helpful call centre
Very helpful call centre. Very fast response to all my queries. I will recommend Further Health to all my friends.

Respuesta de Future Health Biobank
fantastic support,very helpfull,exelent…
fantastic support,very helpfull,exelent organization.many thanks to the team

Respuesta de Future Health Biobank
Great!!!
Staff are very helpful and service was excellent. Second time we have used FHB in 14 months.

Respuesta de Future Health Biobank
Amazing service
Amazing service, brilliant communication! Thank you

Respuesta de Future Health Biobank
Highly recommend
We are very happy with Future Health service and highly recommend them

Respuesta de Future Health Biobank
Helpful and reliable
The staff was helpful with the informations and the whole process.
The person harvesting the cells was also patient and helpful.
Although the birth process wasn't straight forward and easy, the cells harvesting and processing made our life a lot easyer.
Thanks!

Respuesta de Future Health Biobank
Awesome experience with super friendly…
Awesome experience with super friendly staff.

Respuesta de Future Health Biobank
Brilliant security for the future
Brilliant service. Really helpful.

Respuesta de Future Health Biobank
Great service and great customers…
Great service and great customers service!

Respuesta de Future Health Biobank

Respuesta de Future Health Biobank
Everything has been and is great !
Everything has been great since we have contacted them until we sent back the kit after birth. The phlebotomist has waited quite a few hours for the birth due to some complications with the baby but always happy and respectfull. Kit collection after that has been very easy and straightforward.Received all the documentation after that and cannot express how happy we are with the choise we made in chosing future health biobank.

Respuesta de Future Health Biobank
Excellent service and very friendly…
Excellent service and very friendly would recommend it to all my friends

Respuesta de Future Health Biobank
I have decided to store my baby stems…
I have decided to store my baby stems cells after meeting Ms. Banan AlZubi who explained the benefits and process in details and convinced me and my husband that this is the right thing to do for the future. Banan showed efficiency in dealing with our case and made sure that we got the best service. I highly recommend dealing with Mrs. Banan from future health. She is very professional and lovely lady!!

Respuesta de Future Health Biobank
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