Hugely disappointing experience. Really low grade, poor quality birdseed and very unhelpful customer service

Im really unimpressed by the item I received recently.  The holes are far too large for the screws and there was no instructions at all. You wait for customer care to be connected and find when you are at position 1 you get a message stating that you're busy. So you cost me the customer more money.  I won't be buying from you again and I will be putting it on trustpilot. 
Mrs Deborah Adams 

So pleased I found this company. The team are so helpful. They are knowledgeable and really do go the extra mile. As for delivery, it’s super fast enabling me to refill my feeders with high quality seed and nuts.
On behalf of our London/Kent wildlife.. THANK YOU 😊

Brilliant service, quality and price. The customer service is superb, Tanaya responded to my email query quickly, she was helpful, polite, friendly and professional. We have made several purchases over the last 6 - 8 months and will continue to use and recommend this company.

Excellent service as always. Quick delivery and as the box of bird seed is very heavy the courier very kindly asked carried it into the kitchen for me. Very friendly and smiley courier.

This company makes bold unsubstantiated claims about their sunflower hearts being the cheapest in the UK, with prices that "can't be beaten". This is simply not true. For instance, today their cheapest product is 28kg @ £43.19 (£1.54p per kg). This compares with the same Bargain Bird Food product @ £38.69 (£1.38 per kg) - i.e. a full 10% cheaper! I would add screenshots to back this up, but can't find a way to add images to the review.

Ordered a number of products which were delivered Friday 23rd January, alas one item was missing, rang them snd within an hour they had rung me back, with 'Yes this had been missed', accidents happen. Anyhow asked if I wanted a refund, nope would rather have the product, my resident crows would never let me hear the rest of it! Sort of expected it would arrive sometime during the week, but no, text and email today Sunday 25th January to say it will be delivered today. Now if that isn't the top of customer service I don't know what is. Plus products are first rate and really competitively priced

Super company to buy bird, badger and fox food from - particularly larger amounts

Delivery is always on time and well packaged whilst the prices are highly competitive compared to buying bulk amounts with other wildlife food suppliers

Great communication, always fix something if it's not quite right and plenty of special offers on when you're signed up for their newsletter

Always good quality products which attract a wide range of birds to the garden.

Great company, fast delivery and superb quality products. My birds just leave cheaper products so over the years I’ve bulk bought from here. Never had any issues with products or delivery the birds absolutely love your bark butter and berry flavoured suet pellets, blocks and balls. Blue tits and woodpeckers love your split peanuts. Huge thank you. Hard keeping up with the demand 🤣

Delivered on time and put in my safe place

Great seed mix, which continues to attract quite a variety of birds

This was my first purchase from Garden World Direct as my Charnwood Duck and Swan food was out of stock at my usual supplier.
Very happy with the service. Ordered at 3pm Saturday and yes I did pay £2 for a quicker delivery but on a large 15kg purchase it was a drop in the ocean. The food arrived the very next day less than 24 hours and Christmas week too. Very impressed. Competitively priced as well so I will definitely use Garden World Direct again. Thank you

No problem with ordering or delivery,
Purchased 2x 12.5 kg of four seasons no mess bird seed. The problem is with this product it just clumps up in the feeder and goes mouldy, I added some black sunflower seeds to the mix as it’s too dense and blocks the feeding holes. I phoned GWD customer service and not very helpful. I’ve had to throw away several half filled feeders. Disappointed.

Ordered yesterday and delivered today! That is such an amazing service and with free delivery too. Couldn’t ask for better. Products also of a very high quality and with good discounts. Absolute 5* service thank you.

Brilliant - first time used. Quality great & well packaged delivered quickly and into dry garage up steep drive. DPD driver cheerful and such a contrast to other delivery firms who dump parcels in rain bottom of driveway. I’ll now use GWD every time.

Delivery very prompt and the quality of the item is excellent.

The items ordered were received promptly, well packed and in good condition. I would purchase again when required.

The DPD delivery person dumped 2 boxes of bird food on a wet step in the poring rain. He was instructed to leave in the porch which he would have seen if up the correct drive. It’s not like DPD they are usually very good.
I give Garden Wildlife Direct their credit they sorted out the problem for me.
I have never had any problems before after years of being a customer so willingly gave 5 stars.