Utility Smart Connections Opiniones 

332
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Poor communication and cost increases after initial quote. Finally didn't get paid for our work and now this company is in administration, and not the first times by same company director. Yet, my con... Ver más

Valorada con 5 estrellas sobre 5

We were very grateful to Chris and his team for getting us out from under a really tricky situation. A retaining wall was falling down, and taking the three gas meters and the mains supply with it. Ch... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After a few quotes from other companies, i decided to go with Gas Smart connections due to Chris knowing what he was talking about. After accepting the quote the gas installation was completed in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Payment Plan The service was incredibly efficient but I don't feel the payment plan is really what it says. I've always presumed it is a way you can spread the cost over three months, however, I... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Empresa de gas

Escrito por la empresa

When it comes to utility connections, meter issues and arranging supply contracts, dealing with the big 6 utility companies can be a nightmare. Utility Smart Solutions is a one-stop shop for all of your energy needs. We provide a personal service that gives our customers one point of contact throughout the duration of their project, leaving you with more time for the important things in life. From new connections and upgrades right through to registering your supply and setting up your supply contract, we’re here to make sure that everything runs like a dream. Utility solutions are our bread and butter, so our expertise and knowledge ensure there are minimal delays, and that headaches are primarily resolved by us and not the customer. We only use highly rated GIRS registered engineers who are not only required to be professional and amazing at their job but also friendly and personable like us! We challenge our customers to find other utility solution providers who can offer such a clear and simple service and have the same dedication to customer service that we have. ​ Our promise states that the customer is king and we truly believe that. By having one dedicated adviser throughout the whole process, we can keep an often complicated process simple and pain-free, freeing up our customers’ time to focus on the rest of their project. Make the SMART choice!


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

332 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(332)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Gas works

From start to finish the service was first class, the office were very helpful and friendly, and dealt with any issues with out any fuss.

When the fitters turn up to do the works, they were also very courteous and nothing was a problem, and the work was completed to a very high standard.

9 de octubre de 2023
Opinión espontánea
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Respuesta de Utility Smart Connections

Thanks for the review Lawrence. We are glad that all went well and you were happy with our service. Thanks again.

Valorada con 5 estrellas sobre 5

Great service and very efficient…

Great service and very efficient handling of paperwork and teams conducting the work.

19 de septiembre de 2023
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Respuesta de Utility Smart Connections

Thanks for the positive feedback. We are glad that all went to plan for you. Thanks again.

Valorada con 5 estrellas sobre 5

Highly Recommend

I have found the company very easy to deal with & the fitting team on-site were very proffessional.

20 de septiembre de 2023
Opinión espontánea
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Respuesta de Utility Smart Connections

Thanks for the positive review Roger, it is much appreciated.

Valorada con 5 estrellas sobre 5

Once I had paid was passed to the…

Once I had paid was passed to the planner Steven he sent me all the plans and dates for work to be carried out , did email him once just to check work was still going ahead he got back to me next working day to confirm. Engineers on site couldn’t have done a better job the re-instatement work done in the garden you would not be able to tell they had been there 10/10 wouldn’t hesitate to use again

1 de septiembre de 2023
Opinión espontánea
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Respuesta de Utility Smart Connections

Thanks for the glowing review Craig! We will pass the feedback on to Steven and i’m sure he will be happy. Thanks again.

Valorada con 5 estrellas sobre 5

I wish i had just used Utility Smart for all my developments

I wish i had just used US for all
My service needs from the beginning of my development.

They made the process that when dealing directly with utility companies is often frustrating and made it completely hassle free.

Contact from Gemma from the office was always prompt and questions answered in good time. Service is certainly excellent. The work itself was carried out without any issue and our site was left tidier than when the workers arrived.

Faultless service for a very frustrating process usually.

25 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't use. Terrible customer service

a day agoNEW
Save yourself hassle and money , don’t use this company. I contracted this company to deliver gas, electric , storm and foul connections for a small development site at a cost of approx £19k , after the start date was delayed by 4-5months due to a land registry issue they told me at the 11th hour that they were no longer able to carry out the storm and foul drain connections due to their contractors no longer carrying out this work and that the delay had increased costs to them that would prevent the rest of the work being done . They already had taken full payment for the whole contract and were not prepared to offer any credit . It cost me an additional £12k to get the work completed. Disgraceful behaviour and service. Avoid at all costs .

10 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy

It was a very easy experience with excellent help from gemma The works we’re on time and couldn’t have been better . I also thought it was very good value for money

6 de julio de 2023
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Respuesta de Utility Smart Connections

Thanks for taking the time to write a review Philip. We will pass on your positive feedback to Gemma. Thanks again.

Valorada con 5 estrellas sobre 5

Great work and complete very…

Great work and complete very professional

23 de julio de 2023
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Respuesta de Utility Smart Connections

Thanks for the positive review Trevor, we are glad that all went well and that you were happy with the service we provided. Thanks again.

Valorada con 5 estrellas sobre 5

Great service with a smile

Very clear helpful information about what was happening with the gas installation from start to finish, really nice people from the first telephone conversation to the survey to the guys doing the digging and even informed me what would happen when they left 5 ⭐️ star ⭐️

17 de julio de 2023
Opinión espontánea
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Respuesta de Utility Smart Connections

Thanks for your lovely review Lana, we’re glad that you were happy with the service we provided.

Valorada con 5 estrellas sobre 5

The company were first class

The company were helpful and professional from the outset.
Gemma, our contact, answered every question we posed.
The installation was carried on the date as arranged, the work was competent and tidy.
We would not hesitate to recommend this company.

27 de junio de 2023
Opinión espontánea
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Respuesta de Utility Smart Connections

Thanks so much for the glowing review Bob! We will pass the feedback on to Gemma. Good luck with the rest of your project.

Valorada con 4 estrellas sobre 5

I would definately recommend Utility…

I would definately recommend Utility Smart Connections (USC) as they were prompt and communicative at every stage of the process and very tidy when coming to do the job - well done USC you did exactly what ou said you were going to do and on time.

17 de mayo de 2023
Opinión espontánea
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Respuesta de Utility Smart Connections

Thanks for the positive review Carl, we are glad that everything went perfectly to plan on your project. We wish you well for the future and you know where we are if you ever need us again. Thanks

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