What a wonderful start with GB Bank for s joint account we have opened to invest our hard earned money into a 1 year fixed bond. I have call twice today and had the pleasure of speaking to Stephan... Ver más
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Consulta las opiniones de los clientes
Very easy to set up and great interest rates. Also, excellent telephone support, through to an actual human in 1 minute. Would highly recommend.
I was listened to when I raised an issue accessing my account. The lady dealt with me patiently, with care and consideration, and got the problem solved quickly.
The person I spoke to was extremely helpful, put me at ease and was very easy to speak to. She asked if there was anything else she could do before the phone call ended. I’ve just opened an account wi... Ver más
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Información sobre la empresa
Escrito por la empresa
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Información de contacto
Reino Unido
- gbbank.co.uk
4,8
Excelente
274 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Each time I’ve had to call the service…
Each time I’ve had to call the service has been excellent.My most recent call was handled quickly and proficiently by Mark👍
6 de julio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Bernie
Thank you so much for your 5-star review!
We are delighted to hear our Customer Service team have been excellent when you have called, and Mark handled your recent call quickly and proficiently.
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Very helpful …
Very helpful lady who dealt with my quies and helped me transfer a maturing bond
6 de julio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi John
Thank you for your great 5-star review!
We really appreciate you taking the time to share your experience and we are pleased to hear our Customer Service team were very helpful with your maturing bond query.
Kind regards
The GB Bank Savings Team
Respuesta de GB Bank
Hi Mandy
Thank you for your 5-star review!
We are delighted to hear you have found GB Bank friendly, knowledgeable and helpful. Thank you for taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Forgot all of our login details
Forgot all of our login details and Emma was extremely friendly and helpful in getting us back on-line
3 de julio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Mandy
Thank you for taking the time to leave your 5-star review.
We are delighted to hear that Emma helped you get back on line and that she was extremely friendly and helpful. We will ensure we pass on your great feedback.
Kind regards
The GB Banks Savings Team
Respuesta de GB Bank
Hi John
Thank you for your 5-star review - we are delighted to hear you have had good service.
We really appreciate you taking the time to let us know.
Kind regards
The GB Bank Savings Team
Well communicated by operative
Well communicated by operative. GB bank a good company.
3 de julio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Andy
Thank you for your great review.
We are delighted to hear you feel GB Bank is a good company and we really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Excellent Customer Service.
Their phones are always answered quickly, staff are easy to understand, friendly, always very helpful and knowledgeable.
Highly recommendable.
29 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Pete and Pam
Thank you for your brilliant 5-star review!
We are delighted to hear you calls have been answered quickly and our Customer Service team are easy to understand, friendly, very helpful and knowledgeable - they will be thrilled to hear this great feedback.
We really appreciate you taking the time to share your experience and that you would highly recommend GB Bank.
Kind regards
The GB Bank Savings Team
Excellent service
The person I spoke to was very patient and helpful
29 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Mrs Dann
Thank you for taking the time to share your experience and for your brilliant 5-star review.
We are delighted to hear our Customer Service team were very patient and helpful - we really appreciate your feedback.
Kind regards
The GB Bank Savings Team
Account Query
Very helpful customer service chap who resolved my query in a few minutes.
29 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Merylyn
Thank you for taking the time to share your experience and for your brilliant 5-star review.
We are delighted to hear our Customer Service team were very helpful and resolved your query quickly.
Kind regards
The GB Bank Savings Team
Good customer service
I'm happy with the customer service agent I spoke with on phone. Very quick to resolve the issue regarding payment into a closed account
29 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Taiwo
Thank you for your 5-star review. We are delighted to hear you were happy with our Customer Service team who quickly helped you resolve your issue.
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Happy GB Bank customer.
Excellent service, products and rates. Very happy with GB Bank 👍
26 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Allan
Thank you so much for your brilliant 5-star rating!
We are delighted to hear you are very happy with our Savings products, service and rates. Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
Excellent Customer Service
I phoned Customer Services as I had a query regarding the maturity of a Fixed Rate Savings Bond.
Jak was friendly & very knowledgeable and quickly answered my query and also explained the full process involved.
Excellent all round service, thank you.
25 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Anne
Thank you for rating us 5-stars and for taking the time to share your experience.
We are delighted to hear that Jak in our Customer Service team helped you with your Fixed Rate Bond maturity and your queries were resolved quickly.
Kind regards
The GB Bank Savings Team
I made every mistake possible
I made every mistake possible, well small ones. The lady on the phone walked me through everything and was very patient with me. I am very grateful to her, she made everything easy and explained really well.
25 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Teresa
Welcome to GB Bank!
Thank you for taking the time to share your experience and for your brilliant 5-star review!
We are delighted to hear our Customer Service team were very helpful in resolving your issues. Please don't hesitate to get in touch should you need any further support.
Kind regards
The GB Bank Savings Team
Your operator was friendly
Your operator was friendly, patient and helpful. My difficulty logging on was efficiently resolved.
24 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Paul
Thank you for taking the time to share your feedback and for your brilliant 5-star review!
We are pleased to hear you found our Customer Service team helpful and they resolved your issues.
Kind regards
The GB Bank Savings Team
Having saved with GB bank for a year or…
Having saved with GB bank for a year or so, decided to ring with initially a view to confirming my recent temporary address change had updated correctly online but subsequently spent time discussing further savings at length due to Jaks helpful, easygoing manner when giving advice. I had been pondering on saving elsewhere previously I will certainly be opening a second GB bank account once I have given careful consideration to all on offer . This is the first time I have spoken to an Advisor at GB apart from when opening my ongoing account. The positivity I felt as a result of discussion and the advice and help offered influenced my decision.Confident I had chosen the right company . Thanking you so much Jak
24 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Hazel
Thank you so much for taking the time to leave such a fantastic review - we really appreciate your very kind comments.
We’re delighted to hear that Jak was helpful, and able to provide clear guidance while discussing your savings options.
It’s wonderful to know the conversation gave you confidence in choosing GB Bank and influenced your decision to consider opening a second account with us. We’ll be sure to pass your kind words on to Jak, who will be really pleased to receive your feedback.
Thank you for choosing GB Bank.
Kind regards
The GB Bank Savings Team
Exceptionally efficient and informative. David was excellent in every respect.
David was excellent in every respect.
22 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Chandra
Thank you for your 5-star review!
It's great to hear that David was exceptionally efficient and informative, we will ensure your kind comments are passed on.
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
GBBank Service Provided in phone call
Excellent service no waiting on call and instructions given were very clear followed up by confirmation emails
19 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Beverley
Thank you for your kind review and for rating us 5-stars!
We are delighted you found the service from our Customer Service team excellent. It's great to hear you received clear instructions, experienced no waiting time on the calls, and found the follow-up confirmations helpful.
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
My call was answered without waiting
My call was answered without waiting, officer was helpful and informing. He replied to my concerns and gave me the right guidance
18 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Antoine
Thank you for your brilliant 5-star review!
We are delighted to hear your call was answered promptly and that our Customer Service team were helpful and informative, giving you the right guidance.
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Kind regards
The GB Bank Savings Team
Excellent customer service
I had a very friendly chat to a customer service person who answered my query well
17 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Ian
Thank you for your great feedback of our Customer Service team.
We are delighted to hear they were friendly and answered your query well. Thank you for taking the time to share your experience - we really appreciate it!
Kind regards
The GB Bank Savings Team
The lady I spoke to was incredibly…
The lady I spoke to was incredibly helpful, polite and knowledgeable. I only waited a few minutes for my call to be answered.
12 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Caroline
Thank you for your fantastic 5-star review!
We are delighted to hear your call was answered quickly and that our Customer Service team were incredibly helpful, polite and knowledgeable.
Thank you for taking the time to share your experience, we really appreciate it!
Kind regards
The GB Bank Savings Team
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