What a wonderful start with GB Bank for s joint account we have opened to invest our hard earned money into a 1 year fixed bond. I have call twice today and had the pleasure of speaking to Stephan... Ver más
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Very easy to set up and great interest rates. Also, excellent telephone support, through to an actual human in 1 minute. Would highly recommend.
I was listened to when I raised an issue accessing my account. The lady dealt with me patiently, with care and consideration, and got the problem solved quickly.
The person I spoke to was extremely helpful, put me at ease and was very easy to speak to. She asked if there was anything else she could do before the phone call ended. I’ve just opened an account wi... Ver más
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Información sobre la empresa
Escrito por la empresa
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Información de contacto
Reino Unido
- gbbank.co.uk
4,8
Excelente
274 opiniones
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Fantastic Customer Service from Chantelle
It is refreshing to phone a bank and have the call picked up almost immediately by a human being.
I had an issue with my funding window but spoke to Chantelle who listened and said she would get back to me with an answer before close of business (20 minutes later). She called back just after 5pm to update me and while on the phone, was able to resolve the issue. She then stayed on the phone while I transferred the rest of my funds to confirm they arrived safely. Fantastic customer service. Thank you Chantelle
10 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Catriona
Welcome to GB Bank!
Thank you so much for taking the time to share your recent experience and for your fantastic 5-star review - we really appreciate it!
We’re delighted to hear that Chantelle was able to assist you promptly, keep you updated, and resolve the issue while giving you reassurance throughout. We understand how important it is to feel supported in situations like this, so it’s wonderful to know her service made a real difference.
Your kind words mean a great deal, and we'll be sure to pass them on to Chantelle.
Kind regards
The GB Bank Savings Team
Easy to open an account and once I have…
Easy to open an account and once I have to ring and the person answered the call was Swags. She was excellent, very professional, friendly and polite and solved my issues. Well done Swags.
9 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi R Mailvaganam
Thank you for your fantastic feedback and 5-star review!
We really appreciate you taking the time to share your experience and we ae delighted to hear that Swags was professional, friendly and polite. We will ensure your kind comments are passed on to Swags.
Kind regards
The GB Bank Savings Team
Helpful operator
Helpful operator, but your regulations did not allow her to give general - information
8 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Peter
Thank you for taking the time to share your experience, we really appreciate it.
It is normal practice that we can share general information and I'm sorry you did not receive the information you needed. If you would like to discuss this further, please contact us on 0808 164 21 11. Our Customer Service team are available Monday - Friday, 9.00am - 5.00pm, except Bank Holidays.
Kind regards
The GB Bank Savings Team
Very good first contact with this bank
The operator was polite and spoke very clearly. He understood and explained everything that I asked about.
5 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Ron
Thank you so much for your 5-star review and for taking the time to share your experience of our Customer Service team
We really appreciate your great feedback.
Kind regards
The GB Bank Savings Team
First time dealing with customer service
Short waiting time to speak to customer service then spoke with Mark who was courteous, patient and helpful. A pleasure to deal with. Thank you
5 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi
Thank you for taking the time to leave your review and for rating us 5-stars!
We really appreciate your feedback, and we are delighted to hear that Mark in our Customer Service team was a pleasure to deal with. We will ensure your lovely comments are passed on.
Kind regards
The GB Bank Savings Team
Competitive Rates and Professional
I have never used GB Bank before but from start to finish the whole process of opening a Fixed Rate Bond was seamless. Mark dealt with us when we first opened the account and also dealt with any queries we had. He was professional and extremely helpful. I would definitely recommend this organisation and use them again in the future.
3 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Feebie
Welcome to GB Bank!
Thank you for your fantastic 5-star review and your recommendation to save with us.
We are delighted to hear that your account opening process was seamless and our Customer Service team were professional and extremely helpful - we will ensure your kind comments are passed on to Mark.
Thank you for taking the time to share your experience - we really appreciate it.
Kind regards
The GB Bank Savings Team
Customer Service at it's best.
The GB agent was so helpful and patient. He guided me through the process expertly. I must of seemed a bit dumb on a couple things but he was brilliant. A credit to GB Bank.
2 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Malcolm
We are so pleased to hear your recent experience with our Customer Service team - was 'customer service at it's best'.
Thank you for taking the time to share you lovely feedback and for your fantastic 5-star review - we really appreciate it.
Kind regards
The GB Bank Savings Team
I feel very lucky to have discovered GB bank
Mark was very supportive and guided me through my enquiry in a very understanding manner.
Thank you, most sincerely .
2 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Helen
Thank you for taking the time to let us know about the support you received from Mark.
We really appreciate you taking the time to share your experience and for your fantastic 5-star review!
Kind regards
The GB Bank Savings Team
Excellent Service all round
Excellent Service all round. So far its been a really, really good experience ! Many Thanks !
2 de junio de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Phil
Thank you for choosing GB Bank. We are delighted to hear your experience of saving with us has been really good.
Thank you for your taking the time to share your feedback and for your fantastic 5-star review - we really appreciate it!
Kind regards
The GB Bank Savings Team
First Class Banking Services and Best Savers rates around!
My experience with Mark at Customer service was very professional with my enquiry which I found very helpful as expected of a regulated financial institution which high standards. Thanks guys, keep it up!
27 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Peter
Thank you for your fantastic 5-star review!
We are delighted to hear Mark was very professional and helpful, we'll ensure your lovely feedback is passed on. Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
Excellent service
Customer services representative was extremely helpful and polite. Thank you.
21 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Susan
Thank you for your fantastic 5-star review. We really appreciate you taking the time to share your experience.
We are delighted to hear our Customer Service representative was very helpful and polite.
Kind regards
The GB Bank Savings Team
Brilliant Savings Provider
I recently set up and funded a fixed rate savings bond with GB and the process was simplicity itself. I really like the simple website and the fact that GB securely check your nominated account details and also text and email you when your deposit/deposits have been received. Oh, and the rate is really good too. Would thoroughly recommend.
26 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Philip
Welcome to GB Bank!
Thank you for your fantastic 5-star review and for your wonderful feedback. We really appreciate you taking the time to share your experience.
We’re delighted to hear that setting up and funding your fixed rate savings bond was such a simple and smooth experience. It’s especially lovely to know that you found our website easy to use and appreciated the security checks and deposit notifications.
We’re also very pleased that our rate stood out to you. Thank you again for recommending us and for choosing GB Bank.
Kind regards
The GB Bank Savings Team
Outstanding Customer Experience … Had lost my ID and called the helpline…
Had lost my ID and called the helpline …. OMG bring it on GB Bank the lady I spoke too was so nice / calm and polite added to that had a sense of humour!!
Sorted out my issue very quickly with no fuss.
Thank you very nice Lady (Newcastle Supporter) appreciated your help.
Have a nice day 🤩
22 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Peter
Thanks very much for your amazing 5-star review! We are so pleased to hear your issue with your lost ID was sorted out quickly.
We really appreciate you taking the time to share your experience of our Customer Service team, we will ensure you fantastic feedback is passed on.
Kind regards
The GB Bank Savings Team
Very prompt and helpful
Very prompt and helpful. Resolved the issue efficiently
21 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Vin
Thank you for taking the time to leave your 5-star review! We really appreciate it.
We are so pleased to hear our Customer Service team were prompt and helpful to resolve your issue.
Kind regards
The GB Bank Savings Team
Mark listened to my issue and sorted it…
Mark listened to my issue and sorted it out for me .
20 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Greig
Thank you for your fantastic 5-star review. We really appreciate it!
We are so pleased to hear Mark was able to help and resolve your issue.
Thank you for taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Good treatment.
Ever since I have been with GB Bank ive been treated with understandlng and respect, today that treatment continued with Emma I had to leave because of the other reasons, the staff is a credit to GB Banking.
19 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Gerald
Thank you so much for your kind words and for taking the time to share your experience of savings with GB Bank.
We truly appreciate your fantastic feedback and 5-star review.
It means a great deal to us to know that Emma and the team made such a positive impression, and we'll be sure to share your wonderful feedback with them.
Thanks again for choosing GB Bank, we hope to see you again soon.
Kind regards
The GB Bank Savings Team
i am about to lodge funds with GB bank…
i am about to lodge funds with GB bank as i had to call them with a query and there customer service was first class and it put to at ease so i am happy to go ahead and look forward to dealing with them
18 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Ian
Welcome to GB Bank!
Thank you for your 5-star review, we really appreciate you taking the time to share your experience. We are delighted to hear that our Customer Service team were first class and have given you the confidence to save with us.
If there's anything else you need, please don't hesitate to get in touch.
Kind regards
The GB Bank Savings Team
Had fantastic help from Omar
Had fantastic help from Omar. who had a lot of patience helping two old age pensioners to work their way around opening an account with GB Bank.
Many thanks
18 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Anne
Welcome to GB Bank!
Thank you so much for your 5-star review and for taking the time to share your experience with us — we really appreciate your feedback.
We’re so pleased to hear Omar was able to help you open your account smoothly. If there’s anything else you need, our team is always here to support you.
Kind regards
The GB Bank Savings Team
Call answered promptly & adviser was…
Call answered promptly & adviser was extremely helpful
15 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Diana
Thank you for your 5-star review — we really appreciate you taking the time to share your experience. We’re so pleased to hear our Customer Service adviser was extremely helpful.
Kind regards
The GB Bank Savings Team
Excellent experience
Everything was well explained to me in a non- condescending way. All resolved quickly. Friendly agent.
14 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Susan
Thank you for your fantastic 5-star review!
We are delighted to hear our Customer Service agent was friendly and your questions were all explained well and quickly.
Thank you for taking the time to share your experience - we really appreciate it!
Kind regards
The GB Bank Savings Team
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