What a wonderful start with GB Bank for s joint account we have opened to invest our hard earned money into a 1 year fixed bond. I have call twice today and had the pleasure of speaking to Stephan... Ver más
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Consulta las opiniones de los clientes
Very easy to set up and great interest rates. Also, excellent telephone support, through to an actual human in 1 minute. Would highly recommend.
I was listened to when I raised an issue accessing my account. The lady dealt with me patiently, with care and consideration, and got the problem solved quickly.
The person I spoke to was extremely helpful, put me at ease and was very easy to speak to. She asked if there was anything else she could do before the phone call ended. I’ve just opened an account wi... Ver más
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Información sobre la empresa
Escrito por la empresa
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Información de contacto
Reino Unido
- gbbank.co.uk
4,8
Excelente
274 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Excellent customer service
Excellent customer service. Mark helped me to sort out access issues. Helpful and efficient.
13 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Theo
Thank you for sharing your experience and for you fantastic 5-star review!
We are delighted to hear you found our Customer Service excellent, and Mark was helpful and efficient in sorting out your access issues. We really appreciate you taking the time to leave your review.
Kind regards
The GB Bank Savings Team
Swags was really helpful and was able…
Swags was really helpful and was able to guide me through opening an account
13 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Michael
Thanks you for your 5-star review! We are delighted Swags was helpful and guided you through the account opening process. We will ensure your feedback is passed on to Swags.
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
It was really easy for me to apply for…
It was really easy for me to apply for a savings bond. The mobile app is very good too.
I spoke to Mark in the customer services today and he was very friendly and helpful. I feel confident my investment is in good hands.
Well done GB Bank 👍
11 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Carol
Welcome to GB Bank and thank you for your fantastic 5-star review!
We are delighted to hear you found applying for our Savings account really easy and our mobile app is good.
We really appreciate you taking the time to share your experience, and that you feel confident your investment is good hands. We will also ensure we pass on your great feedback to Mark
Kind regards
The GB Bank Savings Team
I needed help in logging in
I needed help in logging in, and also guidance re an account. I spoke to an agent called Omar who was extremely helpful, patient and articulate. These qualities are all too often lacking in business dealings, and are therefore appreciated. I would certainly recommend this bank for your financials needs.
12 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Angelina
Thank you for your fantastic 5-star review!
We are delighted to hear Omar was extremely helpful and patient and we agree these are really important qualities for our Customer Service team. Thank you for taking the time to share your experience and for your recommendation of GB Bank – we really appreciate it!
Kind regards
The GB Bank Savings Team
Had a quick call with them this…
Had a quick call with them this morning. Very friendly and helpful, fast too!
11 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Chad
Thanks very much for your 5-star review! We are thrilled to hear you found our Customer Service team, very friendly and helpful.
Thanks for taking the time to share your experience - we really appreciate it!
Kind Regards
The GB Bank Savings Team
Excellent customer care & service
Fantastic customer experience on all levels helpful friendly patient and dedicated to resolving my account issues and all my questions were answered in a professional manner and the problem was resolved!
6 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Mr Boyd
Thank you for your fantastic 5-star review!
We are delighted to hear you had a fantastic customer experience dealing with our Customer Service team who were helpful, friendly and patient.
Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
Mark the call handler was most helpful…
Mark the call handler was most helpful and patient
6 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Paul
Thank you for taking the time to leave your 5-star review!
We are delighted to hear that Mark in our Customer Service team was most helpful and patient. We will ensure your great feedback is passed on.
Kind regards
The GB Bank Savings Team
Difficulty Login in to GB Bank…
I recently experienced some difficulty accessing my GB Bank online account, specifically when attempting to change my password. I reached out for support and was very impressed with how efficiently the issue was handled.
Shantel provided excellent assistance throughout. She was professional, responsive, and took the time to clearly explain the steps needed to resolve the problem. Her helpful and reassuring approach made the process straightforward and stress-free.
Overall, a very positive experience, and I would recommend GB Bank based on the quality of customer service I received.
6 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Chris
Thank you for your fantastic 5-star review! We really appreciate you taking the time to share your experience of dealing with our Customer Service team.
We are delighted to hear that Shantel provided excellent assistance and was professional when dealing with your query - we will ensure your great feedback is passed on.
We are also thrilled that you would recommend GB Bank based on the quality of the customer service you received - thank you.
Kind regards
The GB Bank Savings Team
Very helpful response to my query
Very helpful response to my query. Fast & efficient process to set up account.
1 de mayo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Chris
Thank you for taking the time to share your experience and for your fantastic 5-star rating - we really appreciate it!
We are delighted to hear that our Customer Service team were very helpful and that you found our account opening process fast and efficient.
Kind regards
The GB Bank Savings Team
Well training the agents on the phone…
Well training the agents on the phone calls, very professional service, fast, reliable, very quick to answer to any questions. Well done.
27 de abril de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Natasha
Thank you for your fantastic 5-star review!
We really appreciate you taking the time to share your experience of our Customer Service team. We are delighted to hear you received professional, fast, and reliable service.
Answered the phone in no time and dealt…
Answered the phone in no time and dealt with my problem straight away!
17 de abril de 2026
Opinión espontánea
Respuesta de GB Bank
Hi N
Thanks very much for you 5-star review!
We really appreciate you taking the time to share your experience and we are delighted to hear your problem was dealt with straight away.
Kind Regards
The GB Bank Savings Team
GB Bank
Offered competitive interest rates. Generally good service. Called them once with a query regarding a transaction not readily visible at online banking - customer service was able to resolve.
10 de abril de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Sanjay
Thanks very much for your 5-star review. We really appreciate you taking the time to share your experience and we are delighted to hear our Customer Service team resolved your issue.
Kind regards
The GB Bank Savings Team
First class service as always ,very…
First class service as always ,very helpful.which is great.
23 de marzo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Annand
Thank you for taking the time to leave your 5-star review - we really appreciate it.
We are delighted to hear you have continued to receive first class service!
Kind regards
The GB Bank Savings Team
5* customer service and great bank!
Had some investments in a 6 month bond with GB Bank and had interest paid monthly - always on time and a good rate.
Called today to speak about the maturity options and got through with NO WAIT to an actual person in a British call centre. Will be using again as best service and rates.
23 de marzo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Clare
Thank you for your fantastic 5-star review. We really appreciate you taking the time to share your experience of saving with us.
The service we offer our customers is very important to us and we are delighted to hear you will be returning to save with us as you had the best service and rates - thank you for your continued support.
Kind regards
The GB Savings Team
We had a bad connection but the advisor…
We had a bad connection but the advisor was very patient and we finally got through my technical difficulties
13 de marzo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Mike
Thank you for your 5-star review!
We really appreciate you taking the time to share your experience of speaking with our Customer Service team. We are delighted to hear our advisor was patient and you got through your technical difficulties.
Kind regards
The GB Bank Savings Team
My telephone call was handled in a…
My telephone call was handled in a professional manner by the agent, who was understanding patient and most helpful with my queries,everything was sorted to my satisfaction.
10 de marzo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Mr Robson
Thanks very much for your 5-star review!
We really appreciate you taking the time to share your experience of our Customer Service team who sorted your queries to your satisfaction.
We are delighted to hear that your telephone call was handled in a professional manner, and our agent was understanding, patient and helpful.
Kind regards
The GB Bank Savings Team
Answered my call quickly and sorted my…
Answered my call quickly and sorted my query efficiently.
9 de marzo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Freddy
Thank you for taking the time to leave your 5-star review. We really appreciate it!
We are delighted to hear your call was answered quickly and your query was sorted efficiently.
Kind regards
The GB Bank Savings Team
A very efficient Bank
The phone enquiry was answered promptly and the options were easy to assess. Most importantly, the staff are invariably pleasant, helpful and competent.
6 de marzo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi
Thank you for your 5-star review!
We really appreciate you taking the time to share your experience and we are delighted to hear you have found our Customer Service team, pleasant, helpful and competent.
We are very happy you have found us to be a very efficient bank.
Kind regards
The GB Bank Savings Team
Very helpful regarding my account
Very helpful regarding my account, I had to call twice, the two customer service people were Rea and Dave, would certainly recommend the bank to other people.
6 de marzo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi Dawn
Thank you so much for your brilliant 5-star review!
We are delighted to hear that Rea and Dave from our Customer Service team have been very helpful and that you would recommend GB Bank to other people.
Thank you for taking the time to share your experience - we really appreciate it.
Kind regards
The GB Bank Savings Team
Syd was very polite and helpful; answered all my questions.
Syd was very polite and helpful.
5 de marzo de 2026
Opinión espontánea
Respuesta de GB Bank
Hi John
Thanks very much for your 5-star review!
We really appreciate you taking the time to share your experience and we are delighted to hear that Syd was very polite and helpful. We will ensure your great feedback is passed on.
Kind regards
The GB Bank Savings Team
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